All Survey Planet Reviews
1-21 of 21 Reviews
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Fred Xorla
Verified reviewer
Non-Profit Organization Management, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Great for quickly creating and deploying online surveys
Survey Planet is very well suited for light surveys and market or client polling and has therefore been quite useful for us to quickly gather feedback from our collaborators during or after joint public events. The training or learning time for new users has also been very minimal, with most new team members teaching themselves off a few online tutorial videos. and that has been the most useful upside to switching to Survey Planet for our light surveys.
PROSThe most outstanding thing about Survey Planet is that it is extremely easy to learn and use. The customization options offered under the free plan aren't too bad either; as compared to other free alternatives. Finally, there isn't a cap on the number of surveys that could be deployed in a given month. And that's not the case with most others
CONSData organization and management features are greatly underdeveloped. A lot more could be done to help users preview, manage and carry out light analysis of collected data. I was expecting a lot more in this regard on the paid version.
Reason for choosing Survey Planet
The were all quite similar, without much difference So we keep switching, and it depends mostly on the preference of the team leader which one we end up going with
Reasons for switching to Survey Planet
Survey Planet was cheaper, even if not as sophisticated, it served the purpose for which we were using Typeform 60% of the time.
Grace
Public Policy, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2021
This is one of the best survey tools I have ever used
I have worked with Survey Planet in both my previous job and the current one. The ease of use is not comparable to any of the other survey software I have used, which was why I recommended it for the team when I joined my current job. We rely on it to gather ideas from our project partners and clients on our activities and also gather insights from sector players when working on new research ideas. The entire process of creating the surveys and receiving data can be achieved very promptly and very efficiently. It has been really wonderful to work with.
PROSSurvey Planet allows me to preview the look and feel of my questionnaire on both pc and mobile devices while designing it. This gives me the chance to revise any layout or visual elements before launching and allows me to ensure maximum user friendliness for my respondents. Another thing I like about Survey Planet are the templates. They are very extensive and mostly only require very little editing to have them ready.
CONSWhat would be really great is if they could add more features for working with multimedia content like audio notes and videos into our questionnaires.
Reason for choosing Survey Planet
There was no particular reason actually.
Reasons for switching to Survey Planet
Survey Planet has an easier and faster survey builder.
Vendor Response
Hi Grace, thank you for your kind words! We are looking forward to incorporating file uploads and multimedia in the future as this is a highly requested feature. Please stay tuned until future updates! -David
Replied September 2021
Joshua
Automotive, 1,001-5,000 employees
Used less than 6 months
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed August 2021
Survey Planet Review
Great
PROSUsed it for surveys here at work. It has been used for teaching purposes also.
CONSThe options needs to be out there to be sent via text messages.
Vendor Response
*The options needs to be out there to be sent via text messages.* Hi Joshua, we do offer notifications over text and email. You can find those options in your profile settings. Click on the 3dots in the upper right corner, then click on Account, and then add your phone number. After that go to the Survey that you want to get notifications for. Click on Settings, then notifications, and then check the notifications for text or email. Good luck with your surveys!
Replied August 2021
Amber
Verified reviewer
Professional Training & Coaching, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed June 2022
Get Survey Planet to Create Surveys and Other Forms With Ease
Easily create survey, easily use the template, easily re-purpose templates, so the them is easy. So much I can say about this software. The time I save is priceless.
CONSThere actually isn't a con. This software does everything I need for it to do.
Reasons for switching to Survey Planet
I actually liked SurveyMonkey and got it as a free trial. I just couldn't believe how limited the free trial was. I tried to use the survey I created to make another one for another purpose, but it order to do so it had to be purchased. I found this frustrating so it was back to researching. Survey Planet was my answer.
Merrek
Media Production, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Love Survey Planet
Great experience. Excellent software and customer service.
PROSI love that the software is extremely user-friendly and I love their excellent customer service. Special thank you to [SENSITIVE CONTENT] for helping me.
CONSI cannot think of anything. It is an excellent product.
Reason for choosing Survey Planet
I found it to be user friendly, customer service and price.
Vendor Response
Hi Merrek, Thank you for your kind words. We are happy to hear that you are satisfied with our services! If you need anything you can always contact us at support@surveyplanet.com or leave us feedback at feedback@surveyplanet.com -David
Replied October 2021
Mohammed
Non-Profit Organization Management, 11-50 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2021
Great for mass market surveys
Survey Planet helps us to deploy in the shortest possible time -- from idea conception to feedback data extraction. Overall, survey planet has helped our team save considerable time and effort in the decision making process of whether to bin or push new project ideas.
PROSThe customizable templates are my favorite feature of Survey Planet. Once we started exploring the full array of design and custom features, we were able to make our surveys much more visually appealing, and funny enough got a lot more people participating in our quick blast surveys.
CONSThe data analysis features can be improved. Also, I feel like some focus could be directed at developing offline versions for wider use and application.
Reason for choosing Survey Planet
Seemed to be much more reliable.
Reasons for switching to Survey Planet
Offered much more flexibility for getting feedback from sources.
Devan
Government Administration, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Great Website, very user friendly
Very positive experience. I recommend this site to any municipality looking to comply with public consultation requirements.
PROSMy favourite feature is that Survey Plant allows you to pay for just one month at a time, rather than forcing you to pay for a year. At our Municipal Office, we need to do public consultation on a few matters and being able to circulate a survey for just a couple weeks for one flat fee is great.
CONSNo complaints - the website is very user friendly.
Reasons for switching to Survey Planet
The ability to buy just one month, rather than a year.
Nicholas
Real Estate, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Review
Very good. Overall, no serious complications. The affordability is why I will recommend to colleagues.
PROSThe affordability. I initially wanted to use Survey Monkey, but the pricing was absolutely ridiculous compared to Survey Planet. I appreciated that you billed me monthly, rather than one large annual fee.
CONSNot many cons. If anything, the data that I exported (using Excel) was somewhat scattered; there was a lot going on.
Reasons for switching to Survey Planet
Affordability.
Vendor Response
Hi Nicholas, Thank you for your kind words and the review. In case Excel export doesn't work for you, you can always export in CSV. If you find any difficulties with exporting, or any other features, be sure to contact us at support@surveyplanet.com or leave us feedback at feedback@surveyplanet.com. Good luck with your surveys! -David
Replied October 2021
Carlos
Verified reviewer
Chemicals, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2022
Time optimization and survey responses.
We have used it weekly to evaluate various services and systems to users. The answers help to improve things and fix bugs. The user is fundamental in this evaluation and recognition stage. The Survey Planet software has been great for all of us.
PROSSurvey Planet has saved us a lot of time in preparing questions and forms with satisfaction and evaluation surveys for our users. I really like its GUI interface and the available and very creative templates to use in the forms. The tool is one of the best on the market and of all that we have tried because it is more stable and easier to use. We create simple and complex surveys to email users to respond and then analyze the results.
CONSI don't see any kind of error or bug in Survey Planet during this 1 and a half year of use. Me and the team are very satisfied.
João
Verified reviewer
Transportation/Trucking/Railroad, 501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
SurveyPlanet is a good review builder.
SurveyPlanet has been a great way to get feedback on the development and products/services being offered. Surveys are easy to do and also to send to users.
PROSSurveyPlanet software has great template and survey creation features. It's something easy to build and send users to respond. The response analysis functionality is very good and helps to analyze users' opinions and create statistical reports. It's easy to customize and has great performance on Windows.
CONSSurveyPlanet can add more templates with new updates. What you have is great but there could be more to help us.
Vendor Response
Hi João! Thank you for your feedback! If you have any suggestions for new templates please send them to feedback@surveyplanet.com
Replied October 2021
Justin
Higher Education, 5,001-10,000 employees
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed July 2021
Survey Planet's Online Survey and Polling
Our overall experience with Survey Planet has been overwhelmingly positive. The faculty love being able to ask the students questions and poll their views and provide a confidential and anonymous way to do it.
PROSWhat we liked most about Survey Builder is the ease of use. The software walks you through step-by-step from creating the name of the survey, to the questions posed to your audience, what format you want the questions in (written response or multiple choice or other) then allows you to preview the survey before submitting it. We, the management team all agreed it was so user friendly and easy to use.
CONSThere is literally nothing that the faculty and staff disliked about using Survey Planet online, so this is the easiest response I'm going to have.
Reason for choosing Survey Planet
Survey Planet's ease of use and reliable web platform has been a big plus for all of universities here. The staff likes the website is open all day every day and can save surveys in different stages of completion.
Reasons for switching to Survey Planet
We wanted to see what are options were in the survey and polling marketplace and we had been given a positive view of Survey Planet by colleague's in higher education here in the Midwest.
Vendor Response
Thank you for your Kind words, Justin! Good luck with your surveys!
Replied August 2021
Lesley
Hospital & Health Care, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Excellent product
Easy to use and customize! Excellent customer service and support
CONSFeatures and service were all excellent. Our organization switched to another survey provider to align with existing products that had already been purchased and does not have annual subscription fees
Jess
Sports, 11-50 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed December 2018
Beautiful surveys with lots of pre-built templates
The results page is beautiful and shows everything you need to know the grasps your data easily. The results come in instantly and they are automatically illustrated in charts and figure tables side by side (changing chart types is a pro feature). You can view results by questions overview, or by participants overall, or by individual participants. And you can see the OS device and browser used, and how long it took them, and when they submitted the survey. The free version limits the user. Filtering results and exporting results is a pro feature. This pretty much gives you no choice but to go pro, unless you did a low key survey and you didn’t need the complexity of owning your data.
CONSIn the preview window for the questions list, moving from question to question is not that fluid in the sense that you can see the question title but not the answer options.
Anonymous
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2018
A good replacement for other freemium survey services
It was a great replacement for other similar survey software
PROSThe freemium level is pretty robust. I was able to use to place Survey Gizmo when they no longer grandfathered the higher levels of usage after year.
CONSNothing so far. The freemium is quite limited, but for the most part will get the job done for basic surveys and numbers.
Alex
Financial Services, 51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2022
Very low cost, but fairly limited functionality
Largely positive when dealing with short, simple surveys. Doesn't have the same degree of functionality as surveymonkey but you get what you pay for and most of the time we could find a way around it (even if it made for quite a clunky experience for respondents).
PROSWe used this software to run some very short and basic surveys with our customers. $20 a month and cancel anytime makes it one of the cheapest options available.
CONSThe features are very basic. Skip logic and question branching are limited and you can't pipe text from previous answers into later questions.
Colin
Verified reviewer
Sports, 51-200 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Survey Planet provides actual customer service!!
Country Club member surveys
PROSThe software is fairly intuitive overall, but twice I have used the "Contact" feature to ask for help that I couldn't find in the "Help" section -- and each time I got a very fast, thoroughly satisfying personal response that solved my problem.
CONSNo user guide. Even intuitive software needs minimal explanation and hand-holding occasionally.
Reasons for switching to Survey Planet
I HATE Survey Monkey!
Vendor Response
Hi Colin! Thank you for your kind words. Our Help section can be found here at: https://docs.surveyplanet.com/ There you will have all of the tutorials, videos pictures and more!
Replied October 2021
Kerrissa
Education Management, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
5
Reviewed June 2023
Survey Review
The most I liked about survey planet is the easy user friendly layout of the website.
CONSWhat I least liked about Survey Planet is the need to pay extra to add modifications to your survey template.
Sheila
Health, Wellness and Fitness, 1 employee
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Use Survey Planet At Every Step Along Your Business Journey
East of use. Comprehensive set of Tools to build out survey. Excellent data export. Good graphics.
CONSI would like to be able to split results into date ranges in the executive summary, ie Here's a picture of our first responders vs those who responded to multiple email campaigns.
Reasons for switching to Survey Planet
features (question branching) cost looks
Samantha
Hospital & Health Care, 51-200 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2021
Helping to get feedback...
Survey Planet was easy to set up and use. We were able to utilize it in getting feedback from employees and clients.
CONSNot necessarily a bad thing about the software, but there were a lot of features that could be used.
Cortney
Verified reviewer
Food & Beverages, 10,000+ employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2022
Great Company! I love Survey Planet
I contacted Survey Planet customer support and they responded in minutes, making everything very easy to understand and get started.
PROSI like that Survey Planet makes it easy for employees to take the surveys and for the company to receive the data they provided for great feedback.
CONSThe only thing i disliked about Survey Planet is that it has limited question types, and the panel purchase option is not integrated.
Jamie
Verified reviewer
Renewables & Environment, 51-200 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed March 2019
Great for employee reviews, rich data views, flexible, good templates
So far I have not needed to ask for customers service since it is a very easy to use web-based interface. Super helpful. I have switched to all employee reviews on this platform and it cut my deployment time down to about 15 mins.
CONSA few parts of the interface are non-intuitive.