All aReservation Reviews
1-25 of 46 Reviews
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MaryAnn
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Great product, even better support
My experience with aReservation and aWaiver has been great.
PROSaReservation meets all our needs and is easy to use. My favorite function is aWaiver--we can have guests sign waivers in advance, on iPads in the office, or even on our company phones on the boats. All in all this is a solid company with great people who started as tour operators and understand our challenges and are always working to ensure they meet our needs.
CONSI don't have any complaints at this time. Every issue I've ever encountered was user error and we promptly got assistance when needed.
Reason for choosing aReservation
There was no hard sales pitch, they don't oversell their product. Many of the other companies try to poach customers. The aReservation team took the time to listen to my needs as an operator.
Reasons for switching to aReservation
I switched due to lack of support--it was never easy getting ahold of my account manager. I also went through about six changes in account manager in a year.
Vendor Response
Mary Ann, thank you for your review. We have plans to create a better products based on what people like you tell us. Mark
Replied September 2021
Heather
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
aReservation
We love aReservation and are so happy we switched products this year. I wish we had switched sooner.
PROSOnce I learned the software it is very easy to use. My favorite feature is that I can see all my reservations and book new ones from my phone. I’m not tied to a computer. I can capture customer information very quickly. I can quickly see all of my available resources and respond to my customers without them having to wait. The customer service is EXCELLENT! Response rates to my question are so fast because they understand we have customers standing in front of us.
CONSAltering an existing reservation is not always an easy process.
Reason for choosing aReservation
It checked all the boxes of what I needed. The number one aspect was being able to conduct business using my phone.
Reasons for switching to aReservation
Customer service at RentCentric was very slow to respond.
Vendor Response
Heather, thank you for your comments. Our backend was designed by tour professionals like you is the reason it is so easy to navigate. Thanks again Mark
Replied September 2021
Lew
Fishery, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
2
Reviewed October 2022
Not very effective
Poor
PROSNothing ,not my favorite system,very. Slow
CONSEverything .just not what we need.Use another system that is more effective for our business and produces results.Your system doesn’t.
Vendor Response
Capt Lew, I appreciate you taking the time to complete the review. As we have talked about in the past, our software does not create demand but captures the demand your website generates. Your website was not built with SEO and ranks 54 and 52 on Google using relevant keywords. If you would like to connect, we can talk about ways to improve your rankings. Thank you The Indexic Team
Replied November 2022
Cameron
Maritime, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Indexic is the best!
The software alleviates a lot of time consuming task allowing myself and staff to spend our time on task that help build my business.
PROSAs a business owner my time is valuable and better spent with guests than in front of a computer. Indexic offers as very simple and user-friendly interface. Not to mention their support team is second to none.
CONSI honestly cannot list any flaws with my software. If there is ever an issue, after a short email or phone called it is always solved.
Reason for choosing aReservation
The service team! In a small business having the ability to connect with a representative and have any issues resolved or questions answered is a must.
Vendor Response
Hi Cameron We greatly appreciate your business and will continue to work hard to exceed your expectations. Thanks Mark
Replied September 2021
Kevin
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Service is what they stand for!
Best group to work with, [SENSITIVE CONTENT] answers all calls or returns calls quickly
PROSIt is a easy system that all office help catches on to very quickly. Indexic team works to try to keep you happy, and they respond with new products.
CONSWe have no concerns with the software, thay work hard to keep the system current.
Reason for choosing aReservation
Just great people that know what the tour operators need
Vendor Response
Hi Kevin and thanks for your business. I'm so happy to hear things are going well for you and your business. Thanks Mark
Replied September 2021
Matt
Leisure, Travel & Tourism, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
5 star product and 5 star service!!!
Same as above but thought it could go here as well...The software allows for streamlined integration of multiple booking platforms necessary for our success as a tour operator. It also makes it easy to manage our day to day operations in terms of planning for staff and equipment. The ability for our staff to access the system real time on their phones in the field has been tremendously helpful as well. The ability to text our customers about changes in location, time of tour, inclement weather, rescheduling, etc has been absolutely critical to our communication and customer service. We get a lot of great feedback from customers on this aspect of our operation. Add to all of this the customer support we get from the Indexic team is second to none. I would rate their customer service the highest I have ever seen on all levels of the company.
PROSThe software allows for streamlined integration of multiple booking platforms necessary for our success as a tour operator. It also makes it easy to manage our day to day operations in terms of planning for staff and equipment. The ability for our staff to access the system real time on their phones in the field has been tremendously helpful as well. The ability to text our customers about changes in location, time of tour, inclement weather, rescheduling, etc has been absolutely critical to our communication and customer service. We get a lot of great feedback from customers on this aspect of our operation. Add to all of this the customer support we get from the Indexic team is second to none. I would rate their customer service the highest I have ever seen on all levels of the company.
CONSThere are some minor tweaks to the software that could be improved but I will let my wife [SENSITIVE CONTENT] respond to those in her review.
Reason for choosing aReservation
I had been approached by [SENSITIVE CONTENT] about the company he used to work for a long time ago and he was very sincere and consistently reached out to me over a year or so. At the time I said no but then called later to let me know he was with a new company called Indexic and I agreed to hear his sales pitch because he was persistent but in a good way. He did a great job educating me on the product along with others at the company and my wife and I agreed to sign up and try it. From that point on we were so impressed by everyone there at Indexic (and the software) and have never looked back at our decision. In fact we have referred others as well. I would highly recommend Indexic and give them more than 5 stars!!!
Vendor Response
Matt, We appreciate you taking the time to write this review. We value your business and will continue to work on improving our software. We are happy to see that aReservation has helped improve your business and made it easier for you and your customers. We have a few new features we are rolling out that will improve your business even more. Thanks again for your business The Indexic Team
Replied November 2022
Michael
Recreational Facilities and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Best in the business
I can't say enough about this software. This company focuses on the "guts" of what is needed. The other software companies always have a new sales rep every 4-6 month calling me. I have had the same people from Indexic since I started with them. They actually are familiar with "what I know" and what I don't know how to do well on a computer.
PROSThis software is by far the most intuitive software out there. If your company is large and offers a lot of different activities this is for you. It's resource module allows you to schedule equipment across multiple activities. I do Jetski Rentals, Jetski Tours, Banana Boats, Boat rentals and Parasailing. The software allows me to maximize my equipment use. Example: We have guides take out our Jetski rentals and Safaris. If I am booked out my system will actually turn a boat into a guide ski, thus allowing me to rent out one more ski. That is just the tip of the iceberg. If I do a package of multiple activities. It assigns the correct resources to the activity. There is no way you can over book!!!!
CONSNothing. The owners and support staff have been helpful every step of the way. I have actually called them after hours and the picked up the phone to help me.
Reason for choosing aReservation
Most expandable and customizable.
Vendor Response
Michael Thank you for taking the time to tell us how our software and services have served your company. We are honored you selected Indexic as your reservation software. Thank you again Team Indexic
Replied November 2023
Paulette
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Indexic is great!
It has been great! We have had several bookings and has worked very well in our business.
PROSWe really like the staff at Indexic. It was a challenge for me at first to learn the the reservation software because I had not used anything for boat rentals in the past. Once I learned it, it was so simple. The staff really worked with me to make sure I fully understood their product.
CONSI know I am not utilizing their product to my full potential. I am sure I am missing out on things but have failed to take the time to learn it in more detail. They are always willing to help, I just need to make the time to do it.
Reason for choosing aReservation
Recommended by another business
Vendor Response
Hello Paulette, Thank you for taking the time to tell us how our software and service work for your business. We are pleased to hear that aResevation has helped you operate your business and that our customer support team has been helpful to you. If you would like some additional training, please contact us and we will be glad to help. We are always working to improve ourselves and appreciate your comments. Thanks again The Indexic Team
Replied April 2023
Michael
Leisure, Travel & Tourism, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Indexic with aReservations is the perfect fit for any rental company!
From the start with [sensitive content hidden] being patient with follow up and them explaining the advantages for our company to utilize Indexic with a simple not pushy pitch is what steered me to giving it a try with no regrets and once we started working directly with [sensitive content hidden] that were also very patient in helping us, we knew this system was going to be a great fit for our company!
PROSThe support of integrating our system and easy to use process makes aReservartion a no brainer for us and our staff!
CONSChange can always be difficult and after starting with one process and having the staff train again to the updated system and process was a challenge but ultimately it all worked out. Another true aspect of us deciding on utilizing Indexic is because the offering of insurance for clients was in the works, and we are hopeful this does come to fruition for next season. If we have an option with another platform that has this option at a reasonable rate, we will have to entertain it. Also, and most importantly please try and get integration approved with GetMyBoat and other apps calendars. Thank you!
Vendor Response
Michael, First thank you for taking the time to complete the review and let us know how our software and our customer support team serve your company. I agree change can be difficult which is why our team works hard and does all the heavy lifting during any transition. So, you know, the boat liability insurance program will be rolled out way before the 2024 season. Please know that we are honored to serve you and your company and thank you for your continued support. Best Team Indexic
Replied October 2023
Jenny
Recreational Facilities and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Great Company to work with!!
Easy to use. Great customer service. Very helpful when needed. Won't be changing anytime soon.
CONSNone at the time. Very helpful when wanting new features.
Vendor Response
Jenny, Thank you for taking the time to complete the review. Reviews help us to better understand how to serve you and your company. We know you have other choices and are honored you selected Indexic as your boat tour and rental reservation and waiver provider. Thank you again, Team Indexic
Replied October 2023
Christopher
Recreational Facilities and Services, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Great Reservation System
System is easy to use. Integrated with my website easily. It has the ability to update pricing and add other rental equipment options.
CONSNo complaints about areservation. It seems to have all the options I need even if I have to contact customer service for help on new things. Once I learn how to do what I need it works well.
Vendor Response
Hi Christopher, Thank you for taking the time to tell us how our software and service work for your business. We appreciate your feedback and your loyalty too. We know there are other options out there and will continue to improve our features that will allow you to improve your company. Thanks again The Indexic Team
Replied April 2023
William
Leisure, Travel & Tourism, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Amazing company! Change how we do business!
Absolutely amazing!!! Wouldn't even think about changing to someone else.
PROSThis reservation system makes it super simple for your customers to sign up navigate through your schedule pick a time how many skis the interface is very easy to use on the back end and on the front end. It is cut down on my office support and that saves me money. Time. And keep my office staff happier. As well as my doc staff cuz they can see everything going on on the schedule. And everything is in live time
CONSNothing, not a single con I can think of.
Reason for choosing aReservation
I started bc of their customer service and it was just right timing.
Vendor Response
Hi Will, Thank you for taking the time to tell us how our software and service work for your business. We appreciate your feedback and your loyalty too. We know there are other options out there and will continue to improve our features that will allow you to improve your company. Thanks again The Indexic Team
Replied April 2023
Mark
Recreational Facilities and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Without Indexic, I would not have been able to grow to where I am today.
My business is complicated because I have multiple locations and multiple types of resources and rates. Having all this in one platform has allowed me to spend more time to focus on other parts of my business and saved me from hiring a full-time reservationist. Whenever I have a question, the response time has been exceptional!
PROSMy business I believe is the hardest to get together working properly due to all of the locations, different inventories, rates and seasons...and [SENSITIVE CONTENT HIDDEN] got me going really quick and easily. There have been questions over the years on things and response to them have been exceptional! By taking reservations like this, I don't have to pay someone 30hrs/wk to manage the deliveries and pick-ups. I make money sleeping and print a report that tells me what to go do that day!
CONSMost questions I get from people trying to use the system are that they don't understand what tickets are and they think 2 p.m. is the delivery time. People don't read the information on the screen and they end up calling texting and emailing those questions a lot.
Vendor Response
Mark, thank you so much for your review. We are able to continually improve our product because of your great suggestions. Thank you again, Mark
Replied February 2021
Sarah
Recreational Facilities and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Indexic is always there for you.
Five stars all around. Software reliable and dynamic. Staff and support perfect. We love indexic.
PROSI appreciate the support. Every single staff member is professional, friendly, responsive and fun. You could not have picked a better team. It’s why — even if there’s a small con to the software — I use the software.
CONSNot really cons, but I would love an app instead of it being browser based.
Reason for choosing aReservation
Customer support!
Reasons for switching to aReservation
Needed more than Wix could offer.
Vendor Response
Hello Sarah, Thank you for taking the time to complete this review. Your comments help up improve our products and service. We know there are other options out there and will always work hard to earn your business. Best, Mark
Replied October 2022
Heather
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Easy to use
It’s user friendly when making a reservation.
CONSThe mobile version can be better optimized for both user and operator.
Reasons for switching to aReservation
My original touring software was hacked
Vendor Response
Heather Thank you for taking the time to complete the review and awarding us a 5-star rating. We are honored you selected Indexic, the makers of aReservation to support your walking tour company. We appreciate your input on ways we can improve. Our overall goal is to provide you with the best tour and rental reservation software in the industry and unparalleled customer support. Thank you again Team Indexic
Replied October 2023
George
Recreational Facilities and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Ease of use based on ability of User
Other than the obvious being able to allow customers to book their own excursions, I like the fact I receive an instant text message that someone has booked and can pull their reservation immediately. We cannot always answer every call, and this allows for us to assist all customers at one time.
PROSThis system is all inclusive of every need our boat rental company has. It's a one stop shop and makes it easy for us to use just one program.
CONSIf I had to choose a Least reason it would not be due to the program but for my inability to grasp all the different ways to process our needs. However, because the Indexic staff are here, around the clock, to make sure every transaction goes smoothly, I would still choose them over and over.
Vendor Response
Hello George, I appreciate you taking the time to complete this review. We know you have other options to work with other companies', and will always work hard to earn your business, Best Barbara
Replied October 2022
Kate
Leisure, Travel & Tourism, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Indexic has it all!
The simplicity of it. It is very user friendly.
CONSI’m not a big fan of the new calendar and the fact that it shows two numbers (one for how many groups you have and one for total number of flyers). That can be confusing. I wish it only showed the number of flyers.
Vendor Response
Hi Kate, Thank you for taking the time to complete the review and awarding us a 5-star rating. We are Indexic are honored you selected aReservation tour software to support your watersport company. We know you have other options and will always provide you with the best tour and rental reservation software in the industry and unparalleled customer support. Thank you again Team Indexic
Replied October 2023
Fawn
Recreational Facilities and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Excellent reservation and equipment management software!
Excellent organization that has been a joy to work with and very attentive to whatever questions or needs we send their way!
PROSThe ability to book online or over the phone, and have the system manage the varied rental reservations needs from boat rentals, to waverunner rentals and tours to parasailing rides-- with varying rentals times and groups etc. has been incredible. The software has streamlined our operations and enabled us to service our customers quickly and efficiently.
CONSI can't think of any cons off the top of my head.
Reason for choosing aReservation
The support with implementation was superb and their on-going support is first rate!
Vendor Response
Fawn, Wow, I'm blushing. Your comments made my day. Thank you for your years of partnering with Indexic. Mark
Replied September 2021
Lisa
Maritime, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Support is key!
The people that we have worked with; from the introduction to implementation to launch, have been incredible. We appreciate that we can call and get an answer within minutes. If we had changes that were necessary within the software, their IT department did their best to implement it efficiently. They listened to our needs and did their best to make them possible.
CONSThere are many steps to get to the final result. Training and mastering takes longer than expected. However, the support team quickly gets us to where we need to be if we can't figure it out.
Reasons for switching to aReservation
They were located in Amsterdam. Questions we had needed to be typed and sent to them. Phone calls were difficult to make to them. They have many holidays...and their office closed when we were able to contact them after the chaos of our mornings. Discounts were difficult, and they didn't require renters to leave their phone numbers.
Vendor Response
Lisa, thank you for your recommendations and praise. You are a wonderful company to partner with. Mark
Replied September 2021
Mike
Recreational Facilities and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
A+ system & support
I own a few businesses & I have to be honest, aReservation has the absolute best customer support team on the planet! There has never been a moment that I have been let down with thier support team. They take pride in the client experience end of the industry, their support rears each company they serve as its their company as well
PROSI have to say it’s the support behind the product, there is 100’s of systems on the market, but the support is what is the most important.
CONSI can’t say there is much I don’t like, they keep updating with in futures. So I am 100 % satisfied
Vendor Response
Mike, Thank you for taking the time for submitting a review. We appreciate your business, know there are other options for your to work with, and will always work hard to earn it. Best, Indexic Team
Replied October 2022
Ginger
Public Policy, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Indexic made my life so much better
Since using indexic we have fewer no-shows, we have a place to keep up with our customers. And anytime I need any help, the staff at indexic is there for me and stays on it till my problem is completely solved!!
PROSI LOVE the customer service indexic provides!!! I LOVE how easy it is to use and make my reservations, keep up with what is going on, and just makes my life so much better!!
CONSI don't like that I do not have enough time to learn everything indexic can do so I miss out on some resources I could be using.
Reason for choosing aReservation
The customer service and the resource calendar were big sellers!!
Vendor Response
Ginger, Thank you for telling us how our software and services have served your company. We are honored you selected Indexic as your reservation software. Thank you again Team Indexic
Replied November 2023
Phillip
Leisure, Travel & Tourism, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
We love aReservation
We have had other reservation systems let us down but aReservation has worked flawlessly for us for many years.
PROSThis software is very user friendly and is easy to learn and to teach our employees how to use it.
CONSThere are no cons for this software. This software is perfect for our business.
Reason for choosing aReservation
I researched all of the reservation systems that were on the market. I contacted other businesses similar to my business and aReservation was the only service that other businesses were totally satisfied with.
Vendor Response
Phillip, we appreciate your many years of partnering with us. Thank you so much for your review, Mark
Replied September 2021
Capt
Leisure, Travel & Tourism, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2023
Works for us
Very good
PROSSupport staff and solving issues fast. Payment are right on time
CONSSome features are clunky. Closing days or blocks of day are hard
Reasons for switching to aReservation
People and fetures
Vendor Response
Hi Captain Larry, Thank you for taking the time to tell us how our software and service work for your business. We are always working to improve ourselves and appreciate your comments. Thanks again The Indexic Team
Replied April 2023
Chris
Maritime, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Great Full Service Booking Software
Everything syncs together to make a well rounded booking platform. Our employees love the ease of use as well.
CONSAreservation does not seem to have any cons that I’m aware of at this time.
Vendor Response
Chris, thank you for taking the time to complete the review. Thank you also for your truly kind words too. We at Indexic strive to provide superior software and excellent customer support. We will continue to work hard to earn your business and provide you with software that will improve your business. Thanks again, Team Indexic
Replied April 2023
Sean
Entertainment, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Paddle Express floats because of Indexic
This software is ALl Star caliber and certainly I would recommend.
PROSI do all my work on the iPhone 13 and the software is compatible and easy to use.
CONSI can’t really think of anything negative to talk about which shows a lot because I am picky.
Reason for choosing aReservation
I felt it was going to be more personalized and my small bus needs would be met at a greater level.
Vendor Response
Sean, thank you for taking the time to complete this review. Really happy to see that you are growing! Best, The Indexic Team
Replied October 2022