I have been using Escapia for 5 years now and overall it has saved us an incredible amount of hours we used to spend doing things manually. It does take a considerable amount of time to setup automations, owner contracts, etc. and just learn all the ins and outs in general. However, their implementation teams are extremely helpful and knowledgeable and they have great training articles and videos.

The trust accounting capabilities within the system has greatly improved the speed and accuracy in which we complete our month end accounting procedures, and also provides our owners with very detailed financial statements. Also their integration/mapping with Vrbo is second to none.

They are working on a lot of new features and improvements which is very exciting. However, sometimes they announce them way too early in my opinion and they should instead have a solid launch date to provide before announcing.

We used Escapia for more than 8 years but we had to always rely on third party solutions to connect with Airbnb, Inntopia and even our own website, so we decided to move away to a more modern and friendly solution. Bit don’t get me wrong, Escapia even though dated is extremely well designed and work very well.

The accounting, housekeeping and work order modules are incredibly well designed.

The pricing module is not friendly and cumbersome. Doesn’t have a direct connection with Airbnb and doesn’t have a built in website solution

Escapia does do most of what it needs to. Especially from an accounting perspective, Escapia works for managing properties and owners, rates, fees, contracts, etc. Escapia also does integrate (with some flaws...) with a lot of other property softwares and listing sites. Finally, I have had mostly good experiences working with Escapia Support, and Homeaway Integration support when trying to figure out integration issues between Escapia and VRBO and other listing sites.

The sheer number of times that I had to contact support while using this product bear witness to the fact that it is not easy to use at all. Escapia can do a lot of things, but in order to get it to work you first have to be able to figure it out. There are all kinds of little nooks and crannies all over the software - boxes that have to be checked and extra steps that have to be remembered - if you want it to function. It's also not very pleasant to look at, which isn't a big deal, but also doesn't help. Compared to MyVR's interface Escapia just looks old and ugly. We gave up altogether on setting up an Escapia website, and went with MyVR instead. Overall, Escapia does work for us, and does do what it needs to, but it's not a fun system to use.

The best the the efficiency of the program and responsiveness of the staff

We were so glad to get back to escapia after experiencing Track. We had no support with Track

I really like the program. I really can’t think of anything that I like the least. It’s been such a good program for us.

Couldn't function well without it. Very pleased

Not only does the software have all the functionality, channel management and ease of use one would expect, but very important to us, it provides good trust accounting and absolutely far and above customer support.

It took some time to learn initially but that was due to its expansive overall functionality. Many upgrades to the software over the years has greatly enhanced the ease of use.

Wonderful! Everyone is nice, knowledgeable, and helpful.

Always can reach someone if I have an issue. 24 hour service!!

I’m still confused on some accounting, but I’m sure I will get that straight soon!

Overall it is the best vacation rental management software we found. There is no perfect VR software out there so we had to compromise. In the end we chose Escapia because the Trust Accounting is reliable and trustworthy and it has most of the functionality we need.

Trust Accounting is very trustworthy. Correspondence module is comprehensive. [sensitive content hidden]Statements are good. Reservation management has good work flow. Tech support is decent (though sometimes takes too long).

The new Rates Manager has fewer capabilities than the previous version. Correspondence doesn't allow uploads of PDFs so our 'letters' look glitchy.

Escapia made setup super easy and has always provided great support while keeping the cost affordable. They continue to release new features and products annually to assist property managers.

Escapia is very easy to use and offers great support. Most staff is trained within 2 days even if they have no experience with vacation rental software. The integration with many channel partners allows us to maximize our properties exposure and secure the best renters.

It would be nice to have the ability to customize some reports.

Overall the experience is good and the software updates are very beneficial.

Easy to use, once you can navigate certain aspects of the software on your own with experience.

Customer service in the accounting area can be challenging to achieve as Tier Two must receive a message to assist, yet rarely call back however email their response. Sometimes training the consumer in this area would be more beneficial and in the long run, would not only educate the user but decrease their volume of call if they would let the consumer ask questions and receive options for ways to operate in a financial situation in the software. Tier Two should provide more adequate service and training as it is or should be included with the software. Accounting questions can not be answered by the team that typically answers support calls.

Overall our experience with Escapia (separate from Expedia or Homeowner) has been positive. The support and staff are great, though it feels like we have to call support for just about everything. It gets the job done solidly, but is seriously lacking in efficiency and design.

The booking engine is strong and it is a well-established software. It never goes down and always performs its core functionalities. It has API connections with every supplier that we need. It also has trust accounting.

It is old and dated with very few updates in the last four years. The reporting and rate engines are frustrating to use and it has a number of oddities that make training and using difficult. The lack of connection to Airbnb is also a serious issue along with the "Price Consitency" rules from Vrbo.

This is your one stop shop. Escapia connects seamless to your VRBO listings, so you can manage headlines and guest inquiries right from Escapia. We have tried other softwares that boosted in helping our business, but the lack of support those companies gave us, ultimately made us stop using them. We have a million parts moving each day and we need a central hub that keeps everything on track. Escapia is that for us!

The support we receive from the Escapia team has been like no other software companies we have used! The changing over to Escapia was hard for our team who have been using v12, but the Escapia team made sure we were comfortable being going live. The new rates manager is amazing! It makes setting and adjusting rates a breeze! No more looking at different windows and setting rate rules . Its all in one screen.

We are missing some key reports we used in V12, but the Escapia team has listened to our requests and are working on new reporting for Escapia. Its a learning curve to switch software companies, but its been worth it.

WE are very proud to be a part of the Escapia partnership with their software we have experienced tremendous growth year over year. By providing an excellent product we can spend more time on the things that matter.

Throughout the years our staff has worked with Barefoot, Property Plus and Property Boss. Escapia by far is the best choice for us. We like the grid view and the ease of reporting as well as the high level of support given by the customer service staff and account relations. If you advertise on HomeAway websites like VRBO the integration is seamless and easy. Great group of innovative individuals who are constantly trying to improve the software and stay ahead of the competitors

Sometimes there are a few too many steps to get things done, but when you provide feedback to the support staff they will work to improve things. We really feel like partners with with Escapia team.

After almost 4 years I have found them to be very responsive and very caring on helping us grow.

Ease of use and strength in functionality

Reconciliation and lack of out of the box solutions. All must be custom.

Easy to use. Good owner statement and reporting features. Grid based inventory. Support questions are immediately addressed.

We need the ability to send correspondence from multiple email addresses. There should be a separate email address drop down menu box for each office, or for each unit somewhere in the set up. It's an odd feature to be missing, because everything else about every unit and office is customizable (the correspondence documents, the booking modules, the rate plans and the unit setup. It would be so great if each unit could be assigned to a "send from" email address so that confirmations and statements came from that email, or from the reservations agent in charge of managing that property.

All business information in one place.

There is a lot to learn at first and there was good training classes. Most beneficial is knowing there is customer support to support you with any issues and you can get that support right away. They are also helpful in customizing to meet our needs. It also becomes intuitive as time goes on. I love how it's integrated with HA/VRBO and Glad as well as other network partners, it makes my life easier.

Some limitations within correspondence templates. I wish there were ways to make the templates more professional, there are a lot of moving pieces within templates and I haven't found out how to lock in a template design.

I have nothing but positive things to say about Escapia software. It is the best!! They are constantly making it better by doing upgrades and adding features to an already great platform! This software has great functionality and is easy to use. It integrates with our website so our guests can see live availability calendars. The automatic payment processing along with some many other features are huge time savers. The customer support is phananominal! I always get a live person who is knowledgeable and can quickly help me solve what ever challenge I am having! They always follow-up to make sure everything is working correctly and to be sure the resolution is working. I highly recommend Escapia! You will be happy you converted to it! I know we are!!

Easy of use and Customer Support

I can'tell think of anything I don't like.

Like the new features that are constantly being added to the software, constantly making each function more efficient. Another great things is that it directly feeds into other 3rd party websites so rates are photos are always up to date. The visual planner is perfect for managing many homes all at once with a quick scroll. I definitely recommend Escapia if you are looking for a user friendly easy to use software.

It is very secure with passwords needing to be changed often and security questions. The new automatic payments tool is a great feature. Very user friendly and make it easy to navigate. Great for managing many homes and never having a double book problem.

Having to custom build some reports to be run

This software makes it super easy to manage properties from adding them onto a program to renting the units on a weekly basis. It is very user friendly once you have everything set up. It puts the reservation process, owner management, and accounting into one system to make it easy to manage.

The training was my least favorite thing about Escapia. It was difficult to get everything set up and going and learning how to manage everything, but the trainers worked with us for hours on the phone to get everything set up correctly. The support staff was always willing to assist.

The flat rate per property is very fair and much cheaper than other PM softwares that charge a percentage per booking (LiveRez). The system is relatively easy to use but could really benefit users and increase efficiency if they updated some functionalities such as custom filtering for reports (rather than having a set amount of pre-made reports and switching the photo function to drag placement ordering rather than drop-down box number ordering. Escapia is very receptive to new ideas which you can submit through User voice. Their support staff is exceptional.

Lots of functionalities and seamless integration with crucial partner sites such as homeaway, vrbo, GTHY and point central

some parts of it could use updating

A great VRM software that allows our business to run smoothly & successfully!

Thankful to work with an easy to use, reliable software system that offers a great customer service support team! With manage close to 100+ properties, Escapia, is a great resource for our team to communicate with guests, owners, coordinate housekeeping and maintenance schedules and set up service orders to outside vendors.

I don't have any negative feedback on this software, we are very pleased with it!

The software is easy to use, portable so it can be used from anywhere! Powerful enough to manage most aspects of our business. Connectable to many other applications, sites, etc...

The software is easy to use, portable so it can be used from anywhere! Powerful enough to manage most aspects of our business. Connectable to many other applications, sites, etc...

Integration from one software to another is never easy, but this process was at least manageable.

Been very positive. We have been with Escapia since 2007.

Their online support is pleasant and easy to talk with and understand. There is a phone number where you can actually speak with a person.

Their texting program was not very good the last time we looked at it.

Great! We have used this software over 6 years and will continue to use it.

I love Escapia because it is very user friendly. This program is easy to use which makes the staff training a breeze.

I would say the program updates is what I like least due to not being able to use the program during that time. I will say- Escapia does a great job of scheduling these updates in the last evening or early morning when use it is a low.

Escapia is very easy to use. The reports are very detailed and easy to read. The month end processing is a breeze. Adding and deleting properties is a step-by-step processes which makes things easier and leaves less room for error.

While recent changes have been nice, it sometimes takes quite a bit of work and time to implement them. Once they are implemented, it takes some time to get used to.

There are so many great capabilities of the system, and we are a very small rental company, so there actually was more than we would have ever needed. We describe it as buying a Bentley when you really needed a Honda.

There is huge flexibility and capability with Escapia and the reporting functionality is vast. I know that when calling the support line, they are there to help and they do so with the utmost of professionalism and patience.