Overall, we tried several apps, including Your Porter and Properly, but our cleaners didn't like them. The customer service for our tiny company has been amazing and supported us through learning how to use some of the many features. I recommend VRScheduler and hope they continue to grow!

VRScheduler is continuously advancing the usability and features. We are a small company with only a few listings currently and we plan to add more listings. We have had many questions about how to understand the best use of VRScheduler, and the customer service has been amazing. I have had many personalize calls to fill in the gaps and show us new features.

The learning curve can be a bit daunting especially for a smaller company only using a portion of the features however the customer service is incredibly helpful. When I have questions I get answers right away. More videos are being added which really helps me in understanding how to use some of the features.

I need a program that would allow me to not double book, be able to schedule cleaning and maintenance from the same program, bill and do payroll. It checked all those boxes and was affordable for a new company! I give my clients 110% Customer Service as I believe I owe it to them! VRscheduler staff operate the same way which I LOVE! A lot of companies offer the same products but their follow through and CS always tends to fall short, not these ladies!

I do not like to spend my time behind a computer. I knew what I wanted in a software program and the cost and simplicity was my two main concerns. The program had to be easy to set up, to learn and not be thousands of dollars to just purchase. VRscheduler was all the above. When I do have questions and get stuck, [SENSITIVE CONTENT HIDDEN] answer my emails in quickly and efficiently. I have never had to be on hold for a long period of time before I could move on which is priceless!

I haven't found anything that I don't like about the program. It actually has done all they said it would & it has yet to have any software issues or updates that others have that can wipe out all your hard work!

We like it but it's around $300 / month for us and it's borderline not worth it. We used Tsheets before which worked really nicely with Quickbooks and had very easy and friendly customer service if you needed help.

- It is a huge time saver to have the cleans synced automatically - Almost no human error and if there is, it's the clients fault and not ours ;) - Scheduling is much easier - Master calendar shows all bookings

- Due to USD exchange rate, this program is very expensive for us and when I get the bill, it turns me off. It's still worth it as we are at our one year mark and will continue but partially due to the fact we have invested so much time learning it. - Customer support: I would prefer a phone line to call instead of emailing. I have tried calling before but it's an American # and I can't call out

Wonderful! Staff extremely patient and helpful.

I am very glad that we found this. I had initially chosen a more expensive program mainly due to the looks visually. VR scheduler is a little outdated looking in my opinion, however, once I got past that to get to the features it was everything we were looking for. We are a hybrid company, somewhere in between a cleaning company and a vacation rental manager. We needed a lot of features, minus the reservation/booking features that compromise most other software programs. We were specifically interested in creating staff checklists. It took a little tweaking, but we got it perfect. [SENSITIVE CONTENT HIDDEN] taught me how to change the font size (for us older folks using our phones), bold words, etc. We were able to make changes to suit our needs. [SENSITIVE CONTENT HIDDEN] were wonderful (and VERY patient) in helping us get started and set up. I would very highly recommend for features. I still wish the look was a little more modern but for the price this is truly wonderful. It has saved soooo much time in scheduling and the pen and paper system that we had. Very happy that I chose this software.

Some other programs were more modern looking and a little easier to learn initially

The best feature of all is their customer service team who are extremely responsive and supportive. I had few requirements that were needed and they got them implemented in no time, in addition to responding promptly to all inquiries. I started out with just 4 properties on Operto Teams, and the onboarding specialist was amazing and knowledgeable and the attention provided made us feel as if we were a company of 100s of apartment. They don’t spare any efforts regardless of the size of your company and are truly a partner that you’ll grow together with.

If I am to write every single good thing about Operto Teams this would be an extremely long post. From task automation, to employees management, reporting, housekeeping, operations, frontdesk, maintenance, Operto Teams nails it down to the dot in its feature packed platform. Furthermore, the extensive reporting and flawless integrations takes Operto Teams to a different level. Managing staff and vendors couldn’t be any easier where all payrolls are automatically calculated, all you have to do is approve and payout. Our service providers love using Operto Teams and the extensive fully featured checklists that allows you to customize per your needs. Notifications through email and SMS is another killer feature which we rely heavily on with our staff and vendors. Finally, the master calendar is magic by itself, the way it displays all your tasks and information in a seamless interface makes your day to day take management simple.

Nothing whatsoever to complain about, have been using Operto Teams for 6 months now and works flawlessly.

Managing schedules for housekeepers over multiple properties that have a variety of check-out days can be a challenge to even the property manager who loves detail. VR Scheduler has made this task, not only easy, it has also shaved off hours every week, making our work more productive. With all cleanings automatically in place on the calendar for the day of check-out and assigned to the correct housekeeper or supervisor, all I have to do is click, drag and drop to place the property to move the cleaning to the day it works best for my staff. In addition, VR Scheduler not only allows employees to mark when their tasks are completed, and allows them to add notes and pictures for maintenance or damage, it also automatically updates the master calendar when the hot tub inspection is complete, when the home is clean and when a supervisor inspects the property. VR Scheduler is one of those "must haves" in the vacation rental manager's toolbox! After thirteen years of vacation rental management, this is one of the best software products I have ever used.

What's not to like? There are really no negatives--quick response time for customer service, a great product that makes my life easier, so I guess the only negative is that it takes some time to do the setup--but what software doesn't!

We have found VRScheduler to be exceptional to our success in the vacation rental industry. We love to see the quick customer support and ease of use for staffing to submit problems to us. It has truly changed how we function for the better.

We had originally been using the built-in software for housekeeping that we use for our property management. There was a plethora of issues resulting in confusion, missed cleans, lots of wasted time for me to schedule each week etc. We found VR scheduler based off of the recommendations of our other local management teams and it has made a world of difference. We are able to efficiently schedule a multitude of tasks and know that scheduling conflicts will be notified to us and reset visually to avoid missed tasks etc.

I would appreciate more prerecorded video walk-thru of how to do certain things since I need more of a step-by-step instruction to understand what each thing does. It is a very detailed software so it can almost be too much information for me without someone walking thru it with me. That is more of a personal preference on my end that may also be helpful for others. I also would really like to see an APP for ease of use for our staff since we do work very rurally and our service is spotty at best.

This software has changed our lives! I wish we'd have done it sooner. It has saved us so much time and energy in managing our growing inventory of properties. The best part is our handymen, groundskeeper and housekeepers all love the system, too. It has changed the way we communicate as a team and things don't get forgotten about like they had in the past. I would recommend this software to anyone looking to streamline their property management systems. One of the best investments we've made in a long time.

automated scheduling, ease of use, tracking of billable services, how much our team love using it, how much easier it's made communication with the entire team

I haven't found anything that I don't like about this software.

We have been able to easily schedule all of our cleaning and maintenance services. Communication with all individuals that work with us is easy and all in one place. Every individual has a dashboard that is easily accessed on phones or computers. As a company, we have access to everyone's dashboard. Pictures can be uploaded for every property, which makes it easy to make sure things look right. The customized checklists have made life easier by allowing us to know what is happening at every property. Overall, we have been very happy with the service and the product!

The software is easy to use and intuitive. I had tried a few other programs and could not figure them out without a lot of help. VRScheduler seems easy to move around in and set things up. If you do need help, the customer service is fantastic. I really appreciate the automated rules that allow us to set things up and then not have to worry about it. We currently service 40 Vacation rental properties (VRBO and AirBnb) and growing. We love that the cost of the software is very affordable and easy to use to communicate with everyone involved in our services! We are able to keep track of everything! I would absolutely recommend VRScheduler for the value, the software itself and the service!

Any cons I have experienced were quickly taken care of by the technical team and the customer service has been extremely personal and helpful!

Once you have everything setup it is relatively easy to use. I like it because I can do my scheduling in a couple minutes, and everything is calculated already by the time I need to send out payment to my housekeepers. They also liked it a lot. VRscheduler is a very comprehensive software that can provide a lot of different function to fit your different business needs.

It does cost some time to setup, but once you got it done it is like a breeze

Scheduling cleaning processes and calendars.

Stable software with lots of options. Absolutely satisfied.

Was a bit tricky to set up at the beginning, but their support was very helpful and professional.

As an "out of the box" solution to get up and running with centralized management of housekeeping activities VRS is excellent. The added functionality to be able to schedule recurring tasks eg. maintenance inspections, battery replacements etc is a bug plus. The employee mobile dashboard is excellent. With very little effort even or less "tech savv" staff were able to get it figured out. I would certainly recommend VRS to anyone looking for cloud software of this type.

Integration with our existing PMS was very easy. VRS quickly imported existing reservation data and we were able to setup recurring cleans and other housekeeping activities quickly. The onboarding and ongoing support is excellent

I don't find all of the processes intuitive. Things like setting up notifications to owners when you want to use your own format took a little bit of figuring out. Once figured out it works perfectly, the "getting there" is the challenge.

From implementation to operation, VRScheduler has helped grow our business and will be using it as long as we are in business. It is a fantastic software and a pleasure to use.

VRScheduler has changed the way we operate our business and streamlined our entire workflow from A-Z. We had someone daily entering tasks in a google calendar which resulted in lots of human error. Having VRScheduler automate this process and scheduling all our cleaning/maintenance staff has take out the guess work, and allows us to focus on growing our business knowing that all scheduling is taken care of in real time.

Any issues that came up, [SENSITIVE CONTENT HIDDEN] and her team resolved instantly!

VRS meant the end of using Excel spreadsheets, wall calendars and paper to manage our issues and tasks for staff. VRS has greatly assisted with the challenges around scheduling, time tracking, cleaning tasks and maintenance scheduling.

Easy to set up, intuitive to schedule and staff adoption levels very high.

Nothing as yet, any little changes we requested were implemented promptly and worked first time.

Savings in staff time and money. Ability to see all that is going on with over 200 homes at a glance, from cleaning to pools I can see what jobs need to be done, which team member is taking care of the task and with the app we know where everyone is at every moment in the day.

VRScheduler has cut my costs and my time in half. Scheduling cleaning, linen as well as pool and hot tub cleaning can be a time consuming job. VRScheduler does the work for us and has also cut down on payroll time as well as billing errors. With 2 offices and over 200 homes there is a lot to attend to on a busy weekend. Team has worked to set up even the smallest detail just the way we need so that all departments and all tasks work together seemlessly.

Honestly, I have not found anything I do not like. It is easy to learn, easy to use and again, with the great customer service when we do find something we need to change, it's taken care of right away. There has been ample training along the way and for all the features not to mention the time and money I am saving... I am confident we'll be a customer for years to come. We've tried other softwares, VRSchedule is by far the best we have found for our industry and our needs

Software is very easy to use and customer service is outstanding. [SENSITIVE CONTENT] is very hands on.

Haven’t had any issues during the last two years