All iVisitor Management Reviews
1-25 of 34 Reviews
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John
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed June 2018
This product helps our school feed safe with visitors
Easy to use and can quickly print an ID label for your visitors with little effort...and not a lot of setup is designed.
CONSAt times the software takes a few moments to load. I also wish there was more flexibility with the reporting features.
Vendor Response
Hi, John. We appreciate you providing a review of the Ident-A-Kid Visitor Management System! It's awesome to hear that your school feels safer with our system in place. There are a lot of options when it comes to creating reports in the School Manager application. If you have a certain report in mind you would like help creating, we'd recommend you contact our support team by calling 800-890-1000 option 2 or emailing support@identakid.com for assistance. Our team will be happy to help! Thanks!
Replied November 2019
Amy
Education Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed December 2019
Great for schools!
My favorite thing about the software is how easy it is to run reports with School Manager. It's a big help for teachers, counselors, and our social worker to look for patterns with tardies and absences.
CONSThis isn't a software issue, but we have a lot of issues with the Dymo printer jamming.
Reason for choosing iVisitor Management
I felt it was a better value for the money.
Vendor Response
Hi Amy, We appreciate you reviewing the Ident-A-Kid Visitor Management software! We're happy to hear that the system is easy to use and that you and your team use the School Manager for your reporting needs. We have some tips and tricks to help prevent/fix Dymo paper jams from happening. You can check out our support page here: https://support.identakid.com/hardware/hardware-questions/ and view the section on "Cleaning the Dymo printer". We hope that helps! If you need additional assistance please email support@identakid.com or call 800-890-1000 option 2. Thanks!
Replied December 2019
Beth
Education Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed November 2019
Disappointed
We are an Elementary School. We have 600 students and have visitors daily. We have custody issues and this software was suppose to help us with that. We have had several issues with the program not being on line and thus not scanning the Sexual Prediator list. We have also had issues with the Dymo printers taking so long to print the tardy & Visitor slips. We purchased a driver license scanner and this doesn't work half the time. I have been totally frustrated with this program this year!! To top that all off; we call for help and no one calls us back. I have paid way too much money to continue this program for next year. We will definately be looking at other options.
PROS? It was suppose to be the ease of using the software and easy for older adults to check in with. That has NOT happened. Very frustrating.
CONSThis software package has NOT delivered on what you said it could do. If anything with all the problems we have had and lack of communication with Ident - a -Kid and not returning our phone calls for help I would rather go back to paper!!
Vendor Response
Hi, Beth. We're sorry to hear that your experience hasn't been ideal. Our tech support team works hard to respond to all customer calls and emails as soon as possible, and we're sorry we didn't meet your expectations. We'd like to work with you to improve your experience. Our team can fix any issues you've had and ensure your system works as expected. We've contacted your local director, Maria, to assist in this process and will work to improve our system for your school going forward.
Replied November 2019
Mark
Primary/Secondary Education, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
A good solution for managing visitors and tardy students!
We use Ident-A-Kid to "check in" tardy students, student dismissals, etc. The software integrates with our PowerSchool student information system, saving data input time. The program also generates late passes for students. Visitors also check in with this system. They scan their driver's licenses, and a badge is generated with their picture on it. Overall, the system helps us track who is in the school at any given time.
PROSIt mostly just works. Not much in-house support is needed. Technical support is excellent.
CONSThere are a lot of options to choose from when setting up the software. So the setup process can be confusing at first.
Reasons for switching to iVisitor Management
The other product didn't integrate with PowerSchool and support was poor.
Vendor Response
Hi, Mark. We appreciate your review of the Ident-A-Kid Visitor Management System! It's awesome to hear that our system works well for your school and that you've had a great experience with our tech support team! We aim to not only help schools increase security, but also efficiency, and to hear that our PowerSchool integration helps save data input time is great! We understand that with a robust system the setup can be a little confusing at first. If you have any suggestions on what would be helpful for us to provide customers to ensure a smooth and easy setup we would love to hear them! You can also contact our support team for any assistance or guidance you would like when configuring settings and setting up new stations. Thank you!
Replied November 2019
Shirley
Primary/Secondary Education, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed November 2019
Ident-A-Kid: Pros and Cons
The ability to check in/out kids and adults with ease. Also like the ability to refuse people entry without creating a scene or embarassing them. I like the fact that Ident-A-Kid keep us updated on changes they make and appreciate the webinars to help understand the software better. Software is very user friendly; not complicated at all once you have the proper training on it which they offer. I like that we can pull up the software on our desk and see who is in the building and what method was used for entry. Also, support is just a click away which is very helpful.
CONSI have nothing about the software that I don't like.
Vendor Response
Hi, Shirley. We appreciate your feedback on the Ident-A-Kid Visitor Management System! It's awesome to hear that you've enjoyed your experience with us! We're glad that the system performs the way you need it to for increased security, and is very user-friendly for you! If you ever need any assistance or support in the future please don't hesitate to contact our support team. You can call 800-890-1000 option 2 or email support@identakid.com. Thanks!
Replied November 2019
Anne
Education Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2016
Easy and Secure
We are an all kindergarten facillity. I have to teach a new group of parents each year how to use the Ident- A- Kid system. It is easy to use and one short review does it. We like to keep track of students picked up late in the afternoon and it is a grreat tool for proof of how many late pickups are a reality for some parents.
PROSReferring back for pictures or sign out information in custody cases, etc.
CONSThe downloading of information and the conversion of the type of file is always a chore. When you need the information, it is usually a situation that requires quickness. The file has to be converted when you load to your jump drive so it can be viewed on another device. I always have to get the tech guy to help and he is not here every day because we share him with another school.
Regina
Education Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Check ins
We need to know who is on our campus
PROSThe ease of use and customer service from LuEllen
CONSSome users easily end up on a download screen, paper jams some on roller Would love for it to be able to scan other IDs besides NC, we have an enormous amount of MX.
Vendor Response
Hi, Regina. Thank you for your feedback! We're glad to hear that LuEllen has been able to provide awesome customer service for your school and that our visitor management system is easy-to-use! In regards to the paper jams, this could be due to the way some parents or students tear off the badges from the printer. If you run into this problem again, this article on cleaning your Dymo printer: https://support.identakid.com/hardware/hardware-questions/ and this video on how to unjam your printer: https://support.identakid.com/videos/getting-started-dymo-labelwriter/ should help. Our visitor management system does scan IDs outside of NC. We're able to scan any U.S. ID. Unfortunately, we're unable to scan IDs from Mexico because they don't have barcodes on them that can be read by our scanners. If you need any assistance in the future, please feel free to contact LuEllen and she'll be able to help you. Thanks!
Replied November 2019
Amy
Education Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Love Ident-A-Kid!!!
Parents and staff feel safer. The customer service is exceptional. I love being able to run custom reports.
PROSWe feel much safer as a school now that we use this software. I love the custom reports we can run!
CONSIdent-a-Kid is not available to sync with our student demographic software as of yet.
Reason for choosing iVisitor Management
Other schools in our district were using it and they loved it!
Vendor Response
Hi, Amy! Thank you for your review! We're happy to hear that your school feels much safer with the Ident-A-Kid Visitor Management System in use, that your customer service experience has been great and that you're able to run any report you need! We're always looking for new integrations that are beneficial to our customers. If you send us a message with the name of your student demographic software we can take a look into what it might take for us to integrate. We did just release our OneRoster API which allows us to sync information from Skyward, Infinite Campus and Focus. We also have a real-time PowerSchool connection. We appreciate your review and hope to hear from you soon!
Replied November 2019
Darnell
Education Management, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2016
CCSS Review
The company has very good support and the program is very user friendly. We use this as a way of keeping up with who is tardy, early check outs, visitors and substitute teachers. The reports I can print give me an organized list of each activity that make keeping accurate records much easier.
PROSIt is simple for anyone to use and once set up the program runs smoothly throughtout the school year. Parents love the ease of it and we love the fact that we have a record of everyone in the building. If there is someone without a nametag they are sent back to the office to sign in.
CONSThe big red checkout button causes confusion sometimes. As soon as a parent walks up to the computer to check out a student they press that button instead of Student Checkout. I think if it was labeled Visitor Checkout it may be less confusing for those who aren't regular users.
yvonne
Education Management, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2019
Ident -A-kid is a good produvt
I like it but would like it to be a little more flexible.
PROSi keeps up with a lot of data that we need.
CONSI is not user friendly when you need to set it up with certain categories. This is limited
Vendor Response
Hi Yvonne, We appreciate your feedback on the Ident-A-Kid Visitor Management System! We're glad to hear that it is helping you keep track of all the data you need! Our reports make it easy to analyze and share this information with others in your school or district. We're sorry to hear about the difficulty you may have when creating a new category for sign-ins. Our tech support team can assist you with creating new categories and walk you through the steps so you're prepared for the next time you need to do this. Please feel free to contact them by emailing support@identakid.com or calling 800-890-1000 and option 2. We're currently closed for the Holidays but will reopen during regular business hours on January 2nd.
Replied December 2019
Anonymous
201-500 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
IAK for Visitor Management
We needed a solution that would be reasonable in cost, flexible with features, and would enhance our security offering within the district. We now successfully scan licenses to look for offenders while also providing a detailed visitor log to know who is in the building at all times.
PROSThe software is very consistent and reliable. It delivers what was promise and what we expect on a daily basis. Its simple interface makes it very easy for our users to navigate.
CONSWith a large rollout, the initial setup can be time consuming. For us, in a relatively small district, this was not a huge issue.
Vendor Response
Thank you for your review! We appreciate your feedback and are happy to hear you've had a great experience! Please feel free to contact us for any questions or assistance in the future by calling 800-890-1000.
Replied November 2019
Cindy
Education Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Sof Check
It doesn't handle a heavy volume very well and can be temper-mental at times.
PROSIt does a mini background check on all visitors.
CONSThe background check is only statewide not nationwide. Also mexican drivers licenses do not scan.
Reason for choosing iVisitor Management
Price and ease of use.
Vendor Response
Hi Cindy, Thank you for your feedback! We're happy to hear that you're using the Sexual Offender Background check at your school when signing-in visitors. Our visitor management software does perform a nationwide sexual offender check. We actively update and add to our database to ensure accurate and fast results. Unfortunately, when it comes to licenses from Mexico there is no barcode to be scanned. We recommend that you enter the information in for those instances. If you have any further questions or would like to request tech support, please feel free to contact us by emailing support@identakid.com or calling 800-890-1000 and choosing option 2. Thank you again for your feedback!
Replied December 2019
Loretta
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed December 2019
What I like about Ident-A-Kid
I like being able to pull reports and sync my students online rather than trying get straight from the program itself.
CONSWe currently have a stock pile of Visitor labels and since the program has changed our labels no longer totally support the program printer...the labels are too large.
Vendor Response
Hi Loretta, Thank you for your feedback on the Ident-A-Kid Visitor Management System! We're happy to hear that you enjoy our reporting and student list management features in the Web School Manager! We apologize for any inconvenience our system update may have caused. The update to our labels was to provide a better user experience going forward. We try to notify our customers about any updates ahead of time to help you be prepared. We've taken your feedback and will make sure to address this with any future updates we have. Thank you again for your review!
Replied December 2019
Pamela
Primary/Secondary Education, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed December 2019
Ident-A-Kid Software
I like the ease of using this program. You able to custom fit it to your needs. Very few issues.
CONSWhen matching to an individual after scanning a license, I would like the match to be a little closer so that it doesn't alert as often. (Like same birthday for example
Vendor Response
Hi Pamela, Thanks for providing this review! We appreciate and value your feedback on our product. We're glad to hear you've been able to customize it to meet the needs of your district! When it comes to our sexual offender background checks, we want to make sure we provide accurate results that match what is provided. Using the birthday of the visitor is actually one way we do this! Providing more than one result helps you and other staff members make sure you see any relevant matches to make the correct decision. Thank you again for your feedback!
Replied December 2019
Patty
Education Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed December 2019
user friendly
Students can check themselves in our school.
CONSIt is a (2) step process to check out students and scan driver licenses. Would like for the times to go in on the daily side of Power School in addition to the meeting attendance.
Reason for choosing iVisitor Management
Already in school.
Vendor Response
Hi Patty, We appreciate your feedback! We're glad to hear your school is using our student tracking options that come with our software! That's a great way to save time and make sure you have accurate information on student tardies and early releases. We'd be happy to help address any issues you may be experiencing. We're going to get our tech support team involved and contact you. You can also reach out to us anytime by emailing support@identakid.com or calling 800-890-1000 and choosing option 2. Thank you again for your feedback!
Replied December 2019
Jacqueline
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2022
Keeping Schools Safe
It is basic but serves the purpose for the most part.
PROSStudents and visitors are able to print badges and we do not have to handwrite them anymore. The system also keeps track of the check-in and out.
CONSOne feature that could be improved is the language. It is not as user-friendly as it should be. We do not have the option to add features.Reports are not recording accurately.
Vendor Response
Thank you for your review! We appreciate you telling us what works well and areas we can improve. Have you tried contacting our customer success team? They're here to help you get the most from your system and guide you through customization. You can reach them by emailing customersuccess@identakid.com.
Replied December 2022
cindy
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Customer Support
Managing parent and volunteers check in. Reports
CONSThe new upgrade has been a challenge but [SENSITIVE CONTENT HIDDEN] has been very helpful with any of the questions I throw at him. I wish you would bring back the voice option of saying good morning or good evening it would make it a little more personable
Vendor Response
Hi, Cindy! Thank you for providing a review. We're happy to hear that Joseph has been very helpful with everything you've needed! Thank you for sharing your feedback on the voice options as well. We'll pass this along to our development team for suggestions on future updates. If there is anything else we can help with, please feel free to give us a call at 800-890-1000 or email support@identakid.com. Thanks!
Replied November 2019
Jen
Education Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed January 2017
Needs more
The system concept is a great idea. It would be nice to be able to modify the program more to the needs of the school as the needs vary from school to school. It would be GREAT if the product worked more with PowerSchool, which we know you're working on but it's taking longer than we anticipated. Our customer support representative is very busy all the time and it's hard to get answers from her when needed.
PROSIt's great for when we have visitors & volunteers. It's helpful with tracking tardies & early dismissals/returning of the students.
CONSNot completely user-friendly. Not having a sales rep at our disposal.
Diana
Education Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
review
Ease of tracking students attendance.
PROSSecurity and ease of producing reports.
CONSConfusion of whose name goes in student checkout first.
Vendor Response
Hi Diana, We appreciate your review of the Ident-A-Kid Visitor Management System! It's awesome to see that our system is helping improve the security of your school and is easy to use! We can certainly help clear up any confusion you might have when it comes to the student checkout process. Please feel free to contact us by emailing support@identakid.com or calling 800-890-1000 and choosing option 2. Thank you again for your review!
Replied December 2019
Patricia
Education Management, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
Easy to Use
Very pleased with this system.
PROSThis product is very easy to use and navigate through. It is also a great way to maintain accurate and easily accessible records and reports.
CONSOccasionally the printers for the labels will jam. When this happens, it is very hard to remove the stuck label from the rollers.
Vendor Response
Hi Patricia, Thank you for your review! Your feedback is important to us and helps with future improvements. We're happy to hear that iVisitor Management helps with your reporting! To help with your occasional paper jam, please feel free to watch our video, "How to fix a Dymo paper jam," on our support site here: https://support.identakid.com/videos/troubleshooting-videos/. If you have any other comments, questions, or concerns, please call us at 800-890-1000 or email support@identakid.com.
Replied June 2021
Angela
Education Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2016
Secretary's Helper
We have had the software for several years now and it is wonderful. I have called the support line several times and each time the team has been very friendly and helpful.
PROSThe system is very easy to use and the support system from the company is very friendly.
CONSI wish that it would some how connect to our STINOW system so we could use it for checking students in. (tardies)
Peter
Primary/Secondary Education, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2021
Technology put to good use
Great product with a support team that shows concern about our overall process.
PROSThe software allows us to update the students and change sign in/out options to best speed up the process of the user/student signing in/out without using paper/pencil/pen.
CONSInitial setup was not smooth, but support worked with us in getting it set up.
Vendor Response
Hi Peter, Thank you for your review! We appreciate your feedback. Happy to hear iVisitor Management has helped speed up your check-ins and check-outs. If you ever need support, feel free to email our team (support@identakid.com) or give them a call at 800-890-1000 and choose option #2. Thanks!
Replied October 2021
John
Education Management, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2016
OES CCSS Review
I like this product a lot. It's easy to teach others how to use it, and it is great for tracking students who get picked up early frequently.
PROSIt's ease of use, ease to teacher others how to use it.
CONSIt would be nice to have a separate field for the student's name and the teachers name and more space in the reason for tardy field.
Dana
Education Management, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed October 2019
Ident-a-kid review
Overall, the software is great. I do believe that as the system continues to grow it will only get better for the schools.
PROSI love that this software can be integrated so that staff can get reports directly from the computer based off the parents and staff signing in.
CONSThe customer service is sometimes difficult to reach due to the fact that everyone that installs it is responsible for being available for all their schools. You may have to wait to have someone assist you with your problem, or you can call in to the customer service staff in the home office.
Vendor Response
Thank you for your review, Dana! We appreciate your feedback. We're happy that your school is able to integrate with other systems and generate the reports you need! We apologize for the delay you may have experienced with receiving service. We'll be working to improve our response times to ensure a great turnaround time. If you ever need assistance you can call our national office support team at 800-890-1000 option 2, email support@identakid.com or visit our website for support articles and videos: https://support.identakid.com/.
Replied November 2019
Melodie
Education Management, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2016
Helpful and Easy to Use
You have a wonderful product that is very helpful for students and visitors checking in and out of our building.
PROSI love that I can run a report to confirm everyone that has checked in or out of our school.
CONSEvery now and then we get an error message and the program shuts down and has to be restarted.