[SENSITIVE CONTENT HIDDEN] has been an amazing Rep and jumps right on any issue that we have and makes sure we are taken care of. He follows up and the Tech Support staff have been excellent as well.

The ability to seamlessly transition from a handwritten daily access book to their software very easily.

I think some more individualized customization of the daily visitor log reports would be nice (eg. Company Name). If you had the ability to make you own columns and select what you'd like to see on the report would be a nice feature.

LobbyGuard did a great job in positively recording each visitor's information with valid ID requirement.

The biggest advantage of LobbyGuard was its ability to research visitors and cross-reference to lists of potential "watchlists"; however, this feature was not an absolute necessity for us, and was thus a feature that wasn't utilized to it full potential.

Our facility relies on Lobbyguard not only to help us know what visitors are in the building but also the information related to sex offenders is very important. We have had 3 positive offenders recognized in the 6+ years I have been here. This is instrumental in providing safety and security to our patients, families and staff. Overall my experiences with Lobbyguard have been positive. It has taken a lot of communication with the tech support team to help us with some of our issues and they have always been very responsive to our needs. In the facility that I work out of I have 4 kiosk running and they don't always work 100%. I am able to communicate the problem after years of doing this and LG is very responsive. Overall if the hiccups/glitches could be improved it would be awesome! It is very easy to order supplies and there is a very short turn around time to receive the items.

The software is user friendly for our visitors. I like that we can set the work flow to match our needs. Each facility is unique and I have been able to individualize some of our prompts.

The updates almost always create glitches within our workflows. Examples of some glitches we have experience after updates are-computer does not recognize already registered bar codes, badges don't print, massive printing of multiple badges occurs.

From Trey to your IT support the platform of customer service is that of dedication to a product. At BHA our mission statement is two words which I share: QUALITY FIRST the team at LOBBYGUARD promote just that, my hope is that LOBBYGUARD become the leader in this technology and drive the market as the best resource for your visitors and your inner control processes.

ease of operation and convenience of simplified processes

There is nothing in the LOBBY GUARD platform to distrust

Our overall experience has been excellent.

Being able to use the system to check for visitors that should not be allowed in our buildings is most helpful.

Not being able to remote into our Kiosks to fix problems ourselves that we know how to fix.

Gives somewhat of a feeling for security.

The unit needs rebooted every month or two. Some of the data has to be entered twice. Doesn't always read a drivers license barcode. Takes or prints lousy pictures. Reports are hard to find one that gives the info you want/need to run. These observations are from a person that has minimal contact with the LobbyGuard as others normally tend to it.

It has been good overall. Initially we had more issues with the unit, but they have mostly gone away with time.

Keeps track of when people come into the plant. Easy to go online to check the list.

A little tricky getting it set up to work with our AD at first. No option for multiple days.

Great

Ease of use has been easy. Customer service has been great.

Not a ware of anything that concerns me.

After our initial less than satisfactorily experience with LobbyGuard we tested three different VMS products over several months to use at our large urban high school. Many of the other products could provide some but not all the features we became to rely on with our initial use of LobbyGuard. Of most importance was the sex offender and custom red flag background check and failed notification features. In addition, the text/email notification to our faculty and staff provides an added measure of security for all vistiors to be met at the main office and escorted onto campus. The reporting feature also allows us the opportunity to provide department heads and parent clubs monthly volunteer hours donated to the school! We receive many compliments from parents, college reps, contractors and visitors alike on how "cutting edge and tech savvy" the check-in process is and particularly how much safer and secure our student and community population feels with having a system that provides positive identification verification. The LobbyGuard Scout has now been up and running very smoothly. Both the online and telephone tech support has been fantastic with quick responses and solutions. I now retract my earlier review and highly recommend LOBBYGUARD!

Lousy. They refuse to fix the issue and refuse to refund our money - a considerable amount.

Nothing because it doesn't do anything it was promsed to do.

Worst tech service of all time. Each time we tried to work with them, they would give up at the end of the day and report to their HQ that we had told them the issues were completely resolved, which they never were and we never did.

I think there are issues that could be addressed, especially with tech support.

Simple, easy to use. Most people seem to be able to understand to basis functions.

Customer support seems a little shaky. Connectivity issues seem to be a problem.

Support is fantastic, they get back to you in roughly an hour and fix the problem very quickly. You can tell that their support team is competent. The interface for kiosk is very user friendly, while the interface for the administration is probably average at best.

While the app itself is fast, the startup time for the FrontDesk Web Application is horrendously slow. Luckily, once you have opened it once for the day it is very quick for subsequent startups.

This product is simple and very easy to use.

The printer jams frequently. Signing in large groups of visitors is too time consuming. The process for signing in visitors is too slow.

Love the LobbyGuard, hate the lack of support.

This product provides exactly what is advertised, it has made out check-in process much more efficient. We are a more secure environment because of this.

The sales support is lacking. It seems that once you purchase the product, they forget about you.