PIssed Off Cancelling Service Due To Too Many Technical Issues & Lack Of Support To Make It Work.

As the business is in B2C, mobile calls included was a must-have in our purchase process. The setup was very practical and their support team was very helpful.

No real problems with it. Configuring the call routing takes a bit of work.

Frustrating to say the least, I have Sales People that are not located in one office, but all over the world.

Our experience is very positive and if there is an issue it is resolved quite quickly.

Quality and Support, we tried many solutions before, but the Nuacom Platform and the Portal fitted the best for our needs.

The original was a bit more difficult with less features.).

Easy set up due to strong onboarding/ Customer service. Integrates with many tools we use for our sales and support functions.

Nuacom is possibly my favourite thing of the year 2020, thanks guys for making an otherwise difficult year in business much better :D.

The level of customer service really has been second to none and the guys delivering it are very knowledgeable and competent in their job.

The back end is extremely user friendly with almost full control over every aspect of the system without the need to contact support.

Great cost saving and customer support with accessible helplines.

Their Hubspot integration was also a big plus. The Call quality is also great with our Wifi connected laptops.

Excellent, responsive, thorough, professional. Robust low bandwidth employment system.

The call quality is excellent. The team at Nuacom are superb to work with.

Excellent quality calls with major cost savings.

The marketing facilities are excellent, the option to record conversations for training is very good.

The problem I have with this software is the fact that once a agent has dispositioned the call it cannot be modified. For example if any information is incorrect it cannot be corrected.

Thank you for such a comprehensive system that is extremely easy to use.

Once they learned to use it in their daily routines it has made them work more efficiently. We have had some trouble with a loss of connection.

Pretty much everything is OK , it is easy to navigate as a administrator and  for the agents as well.

Another issue we have is when Windows updates are installed an server is restarted all the services that run the dialers don't always start even if they are setup to restart if they fail to start.

Time zones are extremely convenient and the reports allow us to track & improve metrics. It's been priceless in that regard.

For companies like ours that are not very technologically inclined, having their customer service team available to answer questions and troubleshoot has been WONDERFUL and a must.

Using OPC's superb Support and technical teams, we have integrated with multiple CRMs (MS-CRM, SalesForce, ACT! etc) as well as a variety of PBX platforms such as Avaya, TrixBox and Panasonic systems.

Quick and Helpful Customer Service. Very Flexible, Accommodates to business needs.

Nice to have a completely integrated solution for all customer information as well as script help for callers.

Either way, I had to PAY AGAIN, and AGAIN, it still did not work.

Spitfire offers easy monitoring of calls and is easily usable with another software.

Easy to setup and configure. Scalable to increase as our business grows.

Spitfire has helped make our phone room run to the best of its ability.

This is a great option for businesses who are required to contact hundreds or even thousands of people in a single day in an efficient matter. Constantly being upgraded.

There was always a 3-5 second delay before the message was left so we were never able to use it. The company was never able to demonstrate a working product refused to give me my money back.

Warren, Brent, Ankit, and Supria are all people at OPC that are amazing talents, and they have all of my confidence to work on our systems at any time.

Love Spitfire with some minor connection issues & learning curve.

Many features I wouldn't have expected but appreciate. Updated versions easy to install.

Euro

NUACOM is a call center and business VoIP solution that helps manage business operations using softphones, IVR, auto-attendant, conferencing room, number porting and more. The centralized platform allows supervisors to maintain wallboard of agents' activities and record inbound and outbound conversations in compliance with GDPR regulations to improve outcomes.


Key features of NUACOM include call queue management, analytics, encryption, user localization, performance tracking, and data monitoring. It includes a smart call transfer functionality, which lets employees forward calls to a specific agent or a group and manually or automatically switch calls from desk phones to mobiles. Additionally, the IVR design tool enables administrators to configure greeting messages, menus or call workflows and record crucial data including custom call ID, number-name, phonebook and more.


NUACOM uses API and Zapier to integrate with several third-party applications such as Salesforce, Hubspot, Pipedrive, Agile CRM, amoCRM, Streak and more.



LongDescription

Real Time Analytics

Call Duration

Call Volume

Call Transfer

Inbound Reporting

Access Controls/Permissions

SMS Messaging

Employee Directory

Real-Time Monitoring

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Communication Management

Call Recording

Call Logging

On-Demand Recording

Call Center Management

Call Disposition

Unattended Call Management

VoIP

File Transfer

Call Routing

Multi-Location

Virtual Extensions

Call Queues

Recording

Contact Management

VoIP Connection

Help Desk Management

Audio/Video Conferencing

Outbound Call Center

Mobile Access

Survey/Poll Management

Real Time Data

Inbound Call Center

Ring Groups

Customizable Caller ID

Phone Key Input

Hotkeys

Virtual Call Center

Call Reporting

Queue Management

Unified Communications

Call Conferencing

Predictive Dialer

Caller ID

Event Triggered Actions

Activity Dashboard

Alerts/Notifications

SMS Marketing

Computer Telephony Integration

Reporting & Statistics

Knowledge Base Management

Multiple Parties

Outbound Reporting

Real Time Reporting

Conferencing

Open Database Design

Reporting/Analytics

Contact Database

Monitoring

Who Answered Log

Voice Customization

Call Tracking

Purchasing & Receiving

Call Monitoring

Archiving & Retention

Third-Party Integrations

Campaign Management

By-Extension Reporting

SIP Trunking

Automated Attendant

Commenting/Notes

Call Tagging

Pre-recorded Messages

Online Voice Transmission

Quality Management

Surveys & Feedback

Softphone

User Management

Lead Capture

Performance Management

Customizable Reports

Activity Tracking

SSL Security

Single Sign On

Agent Interface

Auto-Dialer

Integrations Management

Automated Routing

Progressive Dialer

Data Import/Export

Call List Management

Text to Speech

Voicemail Transcription

Call Scripting

Role-Based Permissions

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

NUACOM

Live Online

Documentation

Videos

US Dollar

Designed as a hybrid call center solution, SpitFire Enterprise utilizes powerful dialing tools to assist call centers in the telemarketing, financial services, healthcare, and education industries launch blended inbound and outbound campaigns. SpitFire Enterprise provides 5 dialers: Predictive Dialer, Fixed Rate Dialer, Quick Connect Dialer, Preview Dialer, and Manual Dialer. In addition, SpitFire Enterprise also provides dynamic caller ID, cell number identification (CNI), and integrated support services from SpitFire's technical and programming team. 


With SpitFire, agents can view all prospect details such as general info, interaction history, account notes, and callback history. Agents are also able to schedule callbacks using an integrated callback scheduler and communicate and collaborate with managers/co-workers using chat messaging functionality. For administrative capabilities, managers can view real-time statistics for agents/lists/campaigns, monitor agent activity and provide whisper coaching, generate comprehensive reports, manage time zones, reassign and reschedule callbacks, control dial ratio, duplicate campaigns and accounts, assign manager and agent permissions, and more.


SpitFire Enterprise also provides built-in CRM integration, a SQL builder tool with Microsoft SQL Database integration, and a text-to-speech add-on tool. 



Blended Call Center

Customizable Fields

Lead Management

List Management

FCC Compliance

Call Scheduling

Campaign Specific Caller ID

Telemarketing Management

Real-Time Chat

Manual Dialer

FTC Compliance

Alerts/Escalation

Power Dialer

Preview Dialer

Web browser (OS agnostic)

Windows 10

Starting @ 70.00/agent/month

Group packages:

$month /280.00for 4 agents
$840/month for 12 agents
$1680/month for 24 agents
$3360/month for 48 agents

NUACOM vs SpitFire

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