About Bria

Bria is a softphone and Unified Communications solution developed by CounterPath. With Bria, businesses can provide their employees with the means to take business-line calls on the go and work remotely from both desktop and mobile. Additionally, features such as presence, messaging and video conferencing are available to facilitate day-to-day collaboration.

While Bria does not come with a VoIP service, Bria integrates with market-leading VoIP providers and PBX/call servers that supports SIP. Bria is ideal for businesses who have already invested in a premise-based call server and are looking for mobility, or the ability to migrate to a cloud-hosted solution.

Bria is available in three solution offerings: Solo, Teams, and Enterprise. Bria Solo targets...


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Supported Operating System(s):

Web browser (OS agnostic)

79 Reviews of Bria

Average User Ratings

Overall

4.30 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(42)

42

4 stars

(25)

25

3 stars

(8)

8

2 stars

(2)

2

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 79 results

April 2018

Melissa from West Coast Call Center Inc

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

1.0

Functionality

4.0

April 2018

Solid Softphone for SIP calls

The largest benefit to this software is connivence and cost effectiveness. Bria is compatible with many third party applications and most SIP providers will offer configuration support. The combined softphone and USB headset cost is much less than a VOIP phone / headset combo and has no desktop footprint.

Pros

The Bria software is a functional and reliable SIP solution with robust features. I appreciate the per station licensing, it works well in my environment where we have a bit of fluidity in seating. Configuration is relatively easy, as long as you know your SIP credentials! Configuring the headset is also very simple if the user is diligent about using the device set up utility when changing headsets or USB ports. Support for click to call handlers from third party apps is only available in this paid version, the free version (x-lite) no longer supports this. The ability to transfer to outside lines directly or with a call first option is the main factor for our continued use of this software.

Cons

Customer support is difficult to reach and response for the cloud hosted version was not satisfactory. Updates to the configuration menu caused all our users calls to fail and support was uninformed about the changes and necessary configuration fixes. Individual Bria licenses should immune from such risks as the configuration is saved locally. This is a moderate concern for me, but combined with the lack of an online manual for Bria 5 online (4 was the last version available but can no longer be found on their site) I have given customer support a rating of one star.

December 2019

Robson from Kalos Services Inc.

Company Size: 51-200 employees

Industry: Facilities Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2019

Bria Teams Works Almost Perfectly (Fix)

I've tried other voip software apps including browser based, and Bria Teams is the best in my opinion because it makes my job easy to provide simply great service to our customers.

Pros

This is my favorite phone software for helping our customers at Kalos Services Inc. Simply Great HVAC Service in Clermont, Florida. The reason we like it so much is because of it's ease of use and the ability to warm transfer our callers.

Cons

I had issues with the software freezing when I allowed the call log fill up. I highly recommend deleting your call log on a daily basis. There is an option for exporting your call history prior to deletion if you need to retain a record.

Response from CounterPath

Replied February 2020

Thank you for the amazing feedback. It's always great to hear that our product helps you provide great service to your customers.

April 2020

Michael from Pro Teck

Company Size: 51-200 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

2.0

April 2020

Works but application design is mediocre.

Pros

The call quality is clear, works as designed and I have not had any bugs using it at all. Works great for incoming calls.

Cons

The interface drives me a little mad. The first feature that drives me crazy is that the keys on the application will move... I may be on a call or trying a second number after dialing a first and the application's keypad will move up. This causes me constantly to hit the wrong keys. I would never design this to move or at least have a lock function. Secondly the time out function is way too quick when dialing. I will be listening to a voicemail and typing in the number given, and it tries to auto dial the number if there is a pause of more than a couple seconds. Then I have to cancel and start over again. I haven't found an option to change this time or turn it off.

Response from CounterPath

Replied June 2020

Michael, thank you for taking the time to write a review, we're happy to know you've been having great quality calls with Bria. I'll forward your feedback regarding interface to our Product Team. For technical issues please reach out to our Technical Support team, tickets are submitted online at https://support.counterpath.com/hc/en-us/requests/new

June 2020

Eoin from FBS

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2020

Bria unifies communication with quick and easy provisioning

Bria's mother company built X-lite a powerful feature rich SIP client. They have taken SIP/VOIP telephony to the next level with their unified login/provisioning system and group connectivity.

Pros

Their Windows client is one of the best SIP solutions I've used (and I've used/tried at least a dozen). The best aspect as the uniform provisioning for users. One login gives the user access to all their SIP accounts on different devices. With a mobile or home bases workforce it simplifies connectivity.

Cons

I'd love to see speed dial buttons and I'd like to see an ability to dial dtmf tones while in a call by pasting them rather than by typing them. I'd like to see an easier way to bring the Bria Client "to the front" with one button.

Reasons for Choosing Bria

I liked the Bria interface better and the team product is more affordable.

Response from CounterPath

Replied June 2020

Thank you for taking the time to provide your feedback. I'm happy you like the provisioning feature and the Bria Interface. I'll bring your feedback to our Product team.

December 2019

Amanda from Food & beverages

Company Size: 11-50 employees

Industry: Food & Beverages

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

December 2019

Love using Bria

Works very well no issues with it at all.

Pros

What I like most about Bria is how easy it is to use. I love the fact that you can set up auto answer for incoming calls. This has really helped our efficiency at the call center and has helped keep call answer times down.

Cons

From a supervisor stand point Bria is amazing with helping keep numbers where they should be. As a user of this software I do like it better than any other soft phone software that we have used.

Response from CounterPath

Replied December 2019

Thank you for submitting an amazing review Amanda. It's great to hear that our customers find Bria reliable and easy to use.