The largest benefit to this software is connivence and cost effectiveness. Bria is compatible with many third party applications and most SIP providers will offer configuration support. The combined softphone and USB headset cost is much less than a VOIP phone / headset combo and has no desktop footprint.

The Bria software is a functional and reliable SIP solution with robust features. I appreciate the per station licensing, it works well in my environment where we have a bit of fluidity in seating. Configuration is relatively easy, as long as you know your SIP credentials! Configuring the headset is also very simple if the user is diligent about using the device set up utility when changing headsets or USB ports. Support for click to call handlers from third party apps is only available in this paid version, the free version (x-lite) no longer supports this. The ability to transfer to outside lines directly or with a call first option is the main factor for our continued use of this software.

Customer support is difficult to reach and response for the cloud hosted version was not satisfactory. Updates to the configuration menu caused all our users calls to fail and support was uninformed about the changes and necessary configuration fixes. Individual Bria licenses should immune from such risks as the configuration is saved locally. This is a moderate concern for me, but combined with the lack of an online manual for Bria 5 online (4 was the last version available but can no longer be found on their site) I have given customer support a rating of one star.

Besides the obligatory upgrade + smaller issues with transferring calls, my overall experience is overwhelmingly positive. We've used another softphone provider before and simply switched over completely to Bria after an endless road of issues. That road has come to an end now, and we're very happy with Bria.

It just works - with any hardware you're using. Whether you're on a MacBook and have a $200 headset or simply use your smartphone, Bria is by far the best softphone we ever used.

They recently released a new version, Bria 5. For existing users of Bria 4, it was necessary to buy an upgrade since Bria 4 doesn't work anymore with recent Operating Systems. Was a bit of a cost, but paid with pleasure. Transferring calls between softphones does not always work. Was in touch with support before (they answer very quickly) but haven't got it figured out yet.

It was an easy way for people to extend their office VoIP phones onto their mobile phones. It may not have the best reliability but it does work. Best for outbound calling.

If you work outside the office, but still need the access and appearance that you are in the office, this app will be helpful. Replicating a VoIP desk phone's extension onto your mobile telephone becomes relatively easy. You can take and make calls as if you right at your desk. And to top it off the app is free; you get to extend the functionality of a VoIP phone to your mobile phone. Which is also great if you have limited minutes but unlimited data.

The set-up does require that you know what you are doing. Having and being comfortable with retrieving the necessary telephony information is a must. The app is power hungry and push notifications are unavailable. Depending on whether your phone in the lock screen, or if the app is in the background, it can fail to appear . IF it is up and in use, it will rarely fail.

- Preferably it should be used with headphones to have a better experience with the clarity of sound.

- You are comunicated with your people even when you are not at office. - Is easy to use - You can make internal calls (with extensions codes) or external calls. - Works like a simple phone even you can call to hear your voicemails. - You can have two phone lines.

- You need internet connectivity. - You must have the application open in order to receive calls. - If you have the application at the background, you may experience some troubles to take the call because the time of response is really slow. -You can experiment unexpectedly closed because of the product have error in response time.

I am not sure how much it costed in our company. I needed to integrate it to our Call Center and it was easy. It does what it needs to do and we have been using it for many years now without any problem.

I find it difficult to work with its logs or capture them or investigate them , even why they are not needed so much , I would have liked something better.

Bria is definitely a decent option when it comes to computer phone software. It gets the job done and mostly serves it's purpose. The functions on the phone are simple and easy to operate. The connection is clear and rarely do I have a poor or fuzzy connection when using BRIA.

Often I find myself getting multiple calls coming in at once, or my calls will drop randomly. It seems the settings can get shifted without my knowledge fairly easy which throws everything off just a bit. Making it just a bit more difficult to do my job, using Bria. The most frustrating of the glitches would be getting multiple calls coming in to me at once. I have to remember to adjust the settings quite regularly or it gets very difficult to work.

With Bria I can answer calls from anywhere and it integrates into iOS

Bria is a well featured VoIP soft phone and I like that it integrates with many different providers out of the box

I don't like that Bria limits the number of devices per user so much, I use phone, laptop, desktop and home PC which means I have to juggle my logins!

In the last year my company moved away from using this software and I truly miss it. Unfortunately, that was not my call.

The customer service was great to work with. Call recordings were easy to find.

There is nothing I have to complain about with this software.

This is an easy to implement tool that functions out of the box. It's missing many of the bells and whistles of some of its competitors but comes at a nice price point and does the job.

-Easy to set up and launch -Ability to customize ringtones -Holding, Transfering and In-call features all work without flaw.

-Logo and branding of the application are very dated. They need an update -Not 100% reliable. As an organization, we have had some issues with the types of headsets that we use and their compatibility with Bria. I would recommend testing headsets before you make a larger purchase. -Inability to integrate with apple contacts easily.

This software is perfect. It's cheap, full of features and stable. I use it with a Grandstream PBX with no problem at all.

There is an Outlook plugin that I purchase and don't use. Most people can do without.

Meh. Lots of dropped and missed calls. Ability to text is extremely erratic. If you port your old phone number -- which of course you would do if the point was to replace your phone with an iPad -- good luck! You are apparently the first human being to ever attempt this and neither Bria nor 1-VOIP has an idea how to help you through the process.

Bria in combination with a SIP provider allows you to use your iPad as a phone -- functionality that should have been built into the iPad to begin with.

The installation process is completely opaque. If you can somehow figure it out on your own, fine, but there's almost no information online about the problems you are likely to encounter and no phone support whatsoever if something goes wrong.

Bria is a great VOIP calling tool because it has a formidable stability and hardly any connection problems in the calls. Generating a satisfaction by using and integration with other software.

• Easy setup and usability. • Call Forwarding. • Option to record calls. • Integration with Jabra brand headphones. • Receive constant updates.

• High cost of licenses. • Sometimes we have to restart the software because it has an error.

Bria has been a very simple yet useful tool for our company. Bria was a productive experience owing to its free trial and easy-to-use interface.

Bria's trial version allows me to make free calls to another continent right away. However, given that it is not the full version, it is still very quick and convenient.

The initial setup was a bit challenging. It would also be nice if we could add texting as an option.

Bria is a good, flexible softphone with conference calling and recording capabilities. It's very useful for anyone who does a lot of outbound calling.

Bria is easy to use, supports call recording, conference calling and multiple phone numbers. It's also compatible with VanillaSoft and other CRM systems for click to dial outbound calling. Technical support is good.

The softphone is occasionally slow to load and the on screen interface isn't particularly attractive.

I use the softphone all day to call clients and co-workers alike. There is no easier way to record calls, store them for review, and move on to the next assignment. Bria makes all of this seamless and simple.

There was not much to complain about! The buttons could look cuter for sure!

It has a robust configuration (You can adjust one or several users at a time), works well if you have new users. The admin can make all of the adjustments on the server side.

Sorry, the only thing that I could think of would be if the cost per license went down some. Then it would be great.

It's just easy to use and set-up. Simple as that.

Easy to use and to setup, and works without having to poke around in the configuration settings. I use it with multiple VoIP providers which each have their own idiosyncrasies, and they all work seamlessly.

On a Mac I would like to be able to hide it to the system menu. It would be nice if the licence supported use on both Windows and MacOS so that I could use it in Boot Camp too. The software is very clean and has a fairly intuitive interface, but some may prefer to be able to customise it a bit more.

Easy to login and retrieve messages, messages are also forwarded via email so you don't forget to check. Recent history of calls is useful and ability to return a call from the history list.

When checking voicemail messages, I get to a point when I have listened to a message and saved it for later - the option to move to the next message is no longer available and I have to hang up and dial back into the system. Would like History to go back further than 2 weeks - at least 45 days would be great.

Minimalistic layout, simplified tools for the novice use, seamless integration with VoIP services. Customer service outstanding.

Help features may be a bit vague or not inclusive of all features/needs or easy to navigate.

i don't need a normal phone right more. I can call customers right out of my ERP System. Makes work much more comfortable

i need google sync, so that i can integrate my google contacts. and second thing, give calls to the next person should be easier

We get more call stats than before, and Bria integrates with our CRM, Zoho.

Calling capability and reliability is super easy. We've never had tech problems and the software is easy to use.

Getting data and statistics can be complicated. The managerial side has a lot of features and includes a big learning curve. We still don't know how to get certain #s off of Bria that we are interested in.

This is a great softphone app that comes in both free and paid versions. The feature set is quite robust and you have the ability to connect it to almost any SIP service you like (which is great for users who have their own SIP server).

Really no major cons so far. Configuration details are sometimes difficult to sort out as each SIP provider is a little different, but it just takes a little searching to find the details most times.

Bria makes it so easy to work from home right from your own computer because it is your work number you are still using to make and receive calls.

I really like the Bria program and the ease of use. We use this program when we are working from home so we could still contact customers and customers can contact us.

The integration was very easy. Our office switched over from using x-lite to Bria and I have no problems with Bria and very user friendly.

If it was actually working without the tremendous crashes I may like it. I think Counterpath should go back to the drawing board in developing this app.

Support and lack of operation and the constant crashes. There is no phone support available and email support is unresponsive.

Easily installed. We replaced our desk-phones with Bria!

Happy customer! However I do miss an autodialer option!