All elmah.io Reviews

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User Profile

Chris

Verified reviewer

Computer Software, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2018

A development must-have

The customer support, ease of use and the dashboard make elmah.io a vital part of our business.

PROS

Installing from the package manager is a breeze, a cut and paste of the API key as part of the process and you're logging. No extra coding required.

CONS

The ASP.NET MVC integration can be a bit fiddly, but there are guides to help you.

Vendor Response

Thank you so much for the kind words. Really appreciate it! If you have input for the ASP.NET MVC integration we would love to hear from you :)

Replied November 2018

Ashley

Computer Software, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Faultless

Perfect, amazing support and help articles. 100% recommended to anyone

PROS

Variety of different ways to search is incredibly helpful

CONS

No integration to on premise TFS, but just migrated to Azure DevOps Services so no longer a problem

Vendor Response

Wow, Ashley. Thank you so much for the kind words. Really appreciate it

Replied June 2021

Adam

Medical Practice, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2023

overall excellent service

It's helping me troubleshoot issues with my application without my having to implement my own log view experience.

PROS

It targets .NET, and it has a great online portal for examining logs. There's also very good personal-level service.

CONS

Due to a plethora of configuration options and specific use cases, it's a bit hard to nail down the ideal configuration for my exact situation. So for example, I'm currently not able to capture the http context user name in my Blazor app, and I would like that.

Reason for choosing elmah.io

Other cloud logging services target too many different frameworks and environments. I wanted something very .NET focused so I wasn't paying for the overhead of all the different framework support.

Vendor Response

Thank you so much for your feedback, Adam. Happy to hear that elmah.io fits your needs. If you have any ideas for improving the configuration experience (code, documentation, or both), feel free to reach out to me directly.

Replied July 2023

Philip

Insurance, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Very reliable and easy to use

Excellent product and support is very good A+

PROS

Its a good product, but if any setup help is needed, the customer support is A++++

CONS

Can't keep selected errors for more than a month, email information could be improved, but this is nitpicking. What it does do is very good and it does it very well.

Vendor Response

Thank you so much, Phil. Appreciate the nice words. Feel free to reach out with ideas on how the error email can be improved.

Replied January 2024

Steven

Information Technology and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Elmah.io, the ONLY smart way to manage your exceptions!

PROS

SaaS product that serves it's purpose and does it very well. Easy to setup, easy to use, cost effective and the support is absolutely AMAZING. I would never setup another production system without tying it to Elmah.io!!!

CONS

More uptime monitoring capabilities would be nice to have.

Vendor Response

Wow! Thank you for the kind words, Steven. Really appreciate it. As for improved uptime monitoring capabilities, feel free to reach out to me additional with details/ideas. I would love to hear your suggestions.

Replied July 2023

Eldin

Hospitality, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2022

Critical App for Development Team

While the application has met all our needs, I wanted to comment on the customer support offered by Elmah.io. It has been outstanding and [SENSITIVE CONTENT] has been really great to work with. It feels like we had many hoops to jump through on our side and [SENSITIVE CONTENT] was there ready to answer any questions our teams had to ensure we could approve the implementation of the software.

PROS

The ability to see our bugs before users report them has been extremely useful to our development team. Instead of waiting on users to report issues, Elmah.io has helped us detect these beforehand and deploy fixes. Additionally, it was extremely easy to setup and integrate into our custom built applications.

CONS

None at this time, it meets all of our business needs.

Vendor Response

Wow, thank you so much, Eldin. Appreciate the nice words and I'm happy to hear that elmah.io is working out for you.

Replied March 2022

Ben

Information Technology and Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

A great way to centralize elmah

PROS

We were able to move our existing, on-premise elmah setup toelamh.io with a single web config change. We had multiple queues setup to allow easier tracking of errors. Support is fast and very knowledgeable.

CONS

Some of the config pages are not super self-explanatory, but we were able to quickly work through them.

Reasons for switching to elmah.io

Moving away from infrastructure management.

Vendor Response

Thank you so much, Ben. Appreciate the nice words. Feel free to reach out to support if you have specific examples of documentation that could be improved.

Replied January 2023

Porter

Computer Software, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Great product

PROS

Cloud error logging is quick to implement and works great

Vendor Response

Thank you so much!

Replied January 2024

User Profile

David

Verified reviewer

Internet, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2018

Simply the best dashboard and framework for managing production errors with .net applications

When there is a complaint, it is the first place I go to figure out what went wrong.

PROS

It is amazingly simple to setup. It captures data immediately without delay. It provides stack trace data as well as context data (with little work). It allows you to slice thru data from any perspective very easily.

CONS

Organization of overall dashboard and left menu could be a little cleaner.

User Profile

Anthony

Verified reviewer

Marketing and Advertising, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2018

A great way to keep track of your site errors

PROS

Very easy to use and is quick to set up.

CONS

A restriction in the amount of errors that can be tracked, understandable though.

NAREG

Education Management, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

Great Product

It is been great experience, it has saved us development and debugging time.

PROS

It can notify us about issues our users are facing before they are even aware of them or feel need to contact us. It saves us time in debugging and development. Ultimately it helps us to improve our product user experience.

CONS

I can think of nothing! It is amazing product.

Vendor Response

Thank you so much, Nareg. Really appreciate your feedback

Replied March 2020

Mike

Computer Software, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2021

Helps me out immensely.

PROS

It was very reasonably priced compared to the competitors. The licensing terms are friendly to small companies.

CONS

I can't really think of anything. Sometimes I can get lost in the UI a bit, but that's mostly because it does so much.

Vendor Response

Thank you so much, Mike. Your feedback is highly appreciated. We really try to do everything we can to make it easy to use elmah.io even though there is a range of available features. It's hard, but we try.

Replied March 2021

Terry

Computer Software, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2022

Great product, great support. Need I say more?

It's simply great.

PROS

StoryBuilder is a free open-source (FOSS) education-oriented app which runs on Windows 10/11 desktops. elmah.io gives us cloud-based remote error logging, is easy to use, and has great reporting. Since we're an open-source product, elmah.io's free license is an outstanding opportunity.

CONS

elmah.io's API requires a key, and that's a secret. We've discovered that managing secrets from desktop apps is a little tricker than it is for websites with their controlled locations.

Reason for choosing elmah.io

The simplicity.

Vendor Response

Thank you so much, Terry. Let's work together on finding a good solution to adding the API key as a secret in your app settings.

Replied February 2022

User Profile

Christopher

Verified reviewer

Computer Software, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2018

Great easy logging

PROS

* Ease of setup * Customer service * Application integrations

CONS

* Rate limiting * Ability to organize logs

Showing 1 - 14 of 14 Reviews