It's great,  very insightful tool. I would recommend using it, though it can be quite slow at times.

It also helps determine where there are issues in your funnel and what a potential solution might be to improve it.

Really helpful for finding bugs / improving your product UX, the pricing is way too high for the value.

Good tool to learn about users behavior and how to adapt to their needs and make their experience much better.

Overall I enjoy FullStory and the abilities it provides.

This makes it difficult to determine which options the user is actually seeing. The way they portray the user zooming-in is also a little disorienting.

We've used it to analyze conversion rate issues and it has provided invaluable insight. The FullStory support team is a dream to work with - they are responsive and go above and beyond to help out.

I recommend it to all my colleagues, it can help improve our user experience by reviewing their activity, not just to help investigate issues.

Pays itself just for using it for customer support, but every department is using it now (marketing, product management, R&D, ...).

Software has a summary section also which is great, analytics and trends are very useful and you can also integrate into jira for reports and decision making.

The integration of fullStory to the product is simple and easy due to the good documentation an good customer support. The FullStory provides some inbuilt analysis trends which is pretty useful.

FullStory has been a really useful tool for analysing the user experience on the Website.

I love how quick it is to find out the customer segments you are looking for. This is super important when QA-ing software.

We don't rely too heavily on the product simply because we can't be sure it's capturing everything.

QA teams, Product Teams, Research Teams, Customer Support Teams - everyone.

We tried the other most recommended softwares that do just that, but Fullstory is much more user friendly, smart, easy to use and capable.

FullStory is helping us immensely with UX/UI research and how to improve our app. It also helps us with customer support because we can easily identify what a user did and where he ran into trouble.

The limited window of time that sessions are available for review, and it is quite expensive.

This product is fantastic for breaking down how your user interface is faring among your users. It shows some statistics that other analytics do not.

I recommend it for any SaaS company looking to better understand the behavior of their users.

It's great for seeing what a user is doing, and has great settings to help block certain sessions from being recorded, as well as blocking elements for privacy reasons.

I love the whole concept of the software. It’s amazing to watch a customers entire journey through our website.

It also guides us into making decisions on the design of the site, its great to have the video replays of multiple sessions that help to prove or disprove our hypothesis.

State of the art product, but poor customer service and retention, unjustified price increase.

Full story is so easy to use and protects user privacy also which was a concern of mine. Its a easy to set up through segment and their customer support is there if you need any help.

FullStory gives you the ability to track and see what your prospects or customers are doing on your website. It allows you to see exactly what is going on and think of ideas on how you can help them.

If I remember correctly, setting it up was a little difficult in our environment because of our stack.

Allows me to investigate bugs and user error super quickly within a fun to use interface.

I love not only how it records your users' sessions so you can literally watch what they did on your website, but also how it then provides you analytics on their habits.

For the price it demands, I feel the ROI is very low.

Customer service was poor. Price for minimum package was increased from USD $199 to $899.

Thanks to its integration with several APIs, it is an extremely powerful SAAS software that can really help any business gain a deeper understanding of their business in only.

A fantastic platform for the creation of dashboards.

Very reasonably priced, great feature set and multiple integrations that make setup very easy. Lots of great styles and graphs to get going with.

During that time, if you would like more information, I would be happy to contact you. Thank you for your interest in my order, and the time you gave me.

Perfect for visualising data, and keeping it fresh and up to date.

Geckoboard is simple, easy to use and has powerful integrations.

Gecko was extremely easy to get set up on and start seeing real data immediately. The interface looks great and the cost is reasonable.

Geckoboard is very easy to use and get set up.

Geckoboard has a variety of really nice integrations with third party products.

Dashboards are easy to create and deploy, there are some very pretty prebuilt ones. Another positive thing is how the Geckoboard Team constantly adds new data sources to increase compatibility.

Out of nowhere, my billing department got an email on May 12th saying , we will change your monthly fee from $59 to minimum of $149 and I was given the option to cancel the subscription completely.

Great for Tracking Weekly and Quarterly Sales.

The Support team are brilliant and was happy to chat about my use cases and how I might achieve them. The Sales team did all they could to accommodate my set up and requests.

Cant fault Also the Gekoboard team are a dream to work with. I have worked in Customer Operations all my life and I am extremely impressed by their customer support.

I liked the amount of connectors readily available, it was easy to set up a simple dashboard quickly.

Geckoboard makes your data pretty and can be put on a screen. Very easy to use, but also comes with a price.

The website interface is also pretty easy to use and you can get a dashboard together pretty quickly.

I believe the best aspect of the app is the in-browser chat support.

The software is very user friendly and one does not need to be very knowledgeable on software operating. Dashboard can be adjusted to your needs which is very effective.

Like the UI, ability to integrate w variety of sources.

My favorite part of Geckoboard is the easy of use and simplicity. It is truly plug-and-play, and with so many API connections.

Sometimes there is a bit of a lag between refreshes on the data on the board but I dont think its too sizeable.

Support team are amazing and support people who are not 100% IT savvy. Widgets have everything required to show your company or department exactly where the team is at.

The metrics looks great and getting them up on a TV can have a huge impact on team performance.

Geckoboard is phenomenal, top to bottom, and their team is always exceedingly helpful when I reach out with issues or questions.

Easy to use and we get help and support direct from Hari and the team whenever needed.

Good pre-configured integration with Zendesk, Google Sheets, Trello and many more. Simple set-up, reliable and focussed on conveying information in a clear way.

I love how easy and quick it was to integrate with our existing platforms and CRM. The support is second to none.

Also, there is limited scope for scaling numbers etc, which can be frustrating.

Good product, but you can get same features for free other places.

Out of the box integration with some of the most popular systems out there (almost 70 as of now). Ease of use to setup the dashboards.

Good overall dashboard showing all of the different KPI's that you are following. Great visual representation which some of the other tools out there are lacking.

I dislike nothing so far, will write another review once I utilize this product more in the near future.

After digging around for a while and toying with different solutions we can into Geckoboards which proved to be the best app for this.

And another is that there is no way to select multiple objects and copy them to another dashboard quickly.

The out of box integrations with Zendesk, Salesforce is incredibly valuable for us and is the exact data we were looking for. The customer support is extremely helpful and friendly.

US Dollar

FullStory is a web-based digital intelligence system that helps optimize the client experience. It enables users to track and monitor each customer activity. From clicks to page transitions, everything is indexed automatically. The indexed information is accessible to the entire team, which can be used to help drive business decisions.


Session playbacks in FullStory are more than just a recording, they are a view into the customer's journey. Omnisearch gives users an intuitive experience by allowing users to inspect customer activity, identify rage clicks, create funnels and review page analytics from the dashboard.


Pinpointing dead and rage clicks can help identify potential improvements to the user interface. FullStory also includes "click maps" that gives detailed page insights, including the most visited pages. This data helps you better understand the interactions made by current and potential customers. 



LongDescription

Data Aggregation

Real Time Analytics

Engagement Tracking

Funnel Analysis

Website Analytics

Email Alerts

Activity Tracking

Customer Segmentation

Real Time Monitoring

Referral Tracking

Sentiment Analysis

Single Sign On

Usability Testing

Behavioral Analytics

Multiple Site Management

Site Search Tracking

Knowledge Management

Transaction Monitoring

Collaboration Tools

Data Capture and Transfer

Data Import/Export

Campaign Segmentation

User Journeys

Event Logs

Customer Activity Tracking

Customer Experience Management

Heatmaps

Problem Area Alerts

Conversion Rate Optimization

Multi-Channel Data Collection

Compliance Management

Real Time Data

Pageview Tracking

Performance Metrics

Scorecards

Issue Management

User Interaction Tracking

KPI Monitoring

Real Time Notifications

Time on Site Tracking

Real-time Updates

Dynamic Content

Visual Analytics

Customization

Activity Dashboard

Alerts/Notifications

Predictive Analytics

Data Visualization

Visitor Tracking

Conversion Tracking

Multi-Channel Attribution

For Mobile

Issue Tracking

Keyword Tracking

Dashboard

Alerts / Escalation

Real Time Reporting

For Websites

Behavior Tracking

Goal Setting / Tracking

Reporting/Analytics

Widgets

Monitoring

Campaign Analytics

Trend Analysis

Screen Activity Recording

Summary Reports

Product Data Management

Link Management

Third Party Integrations

Element Analytics

Keyword Research Tools

Search/Filter

Augmented Analytics

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

FullStory

In Person

Live Online

Webinars

Documentation

Videos

Effortlessly create and display real-time TV dashboards with Geckoboard. 

Tailored for busy team leads and managers, Geckoboard simplifies sharing up-to-date data and KPIs throughout your organization. Connect to over 90 business applications, spanning sales, marketing, support and more, and start visualizing live data instantly. Our intuitive, drag-and-drop interface allows you to craft dashboards directly in your browser—no coding or complex setups required.

Geckoboard makes data visualization straightforward and accessible. Unlike complex BI tools, our dashboards are designed to be easy to understand at a glance, making them perfect for display on office TVs or digital wallboards.

Ready to go live? Simply pair your dashboard with a Smart TV or a PC stick to showcase it in your workspace. For teams that are remote or hybrid, Geckoboard enables you to share dashboards with anyone, anywhere, through links, invites, or automated updates via email and Slack. Streamline your data management and display with Geckoboard, enhancing communication and efficiency across your team.

Real-Time Analytics

Performance Management

Customizable Reports

Visual Discovery

Charting

Real-Time Monitoring

Publishing/Sharing

Relational Display

Public Dashboards

Scheduled/Automated Reports

Private Dashboards

Real-Time Data

Data Connectors

Trend/Problem Indicators

Benchmarking

Key Performance Indicators

Multiple Data Sources

Customizable Branding

Customizable Dashboard

Ad hoc Analysis

Drag & Drop

Third-Party Integrations

Multiple User Accounts

Mobile Dashboards

Single Page View

Self Service Data Preparation

Data Management

Dashboard Creation

Real-Time Notifications

Ad hoc Reporting

Data Integration

Mobile Access

Real-Time Reporting

Access Controls/Permissions

Customizable Templates

Real-Time Updates

Progress Tracking

Goal Setting/Tracking

Self-service Analytics

Free 14-day trial includes all features. ••• Essential plan: from $39.00/month - 1 dashboard, 3 users, send to 1 TV, core data sources. ••• Pro plan: from $79.00/month - 1 dashboard, 10 users, send to 3 TVs. Also includes pro data sources, send dashboards via email or Slack, custom logos and priority support. ••• Scale plan: from $559.00/month - 30 dashboards, 25 users, send to 10 TVs. Also includes Single Sign On (SSO), advanced dashboard theming, pay by bank transfer or PO and an assigned support rep. ••• Free plan: 1 dashboard, 1 user, Spreadsheet data source only.

FullStory vs Geckoboard

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