Easy to achieve the goal, user friendly, performance improvement.

Easy to use with great features Provides the results we need

I like everything about this software, I’ll be glad for new features that could improve more our daily using.

Having reviewed a number of other products, Webeyez gave us a really good balanced tool that really helps us to drive our website forward.

It is easy to use and to drill down into the website to find things to improve. The goal analytics and performance features are really useful.

There is so much within Webeyez that we struggle to use it all. There is some overlap (although not much) with other tools that we use. The lost revenue tracking is sometimes a bit optimistic - but we realise how difficult it is to quantify this. The onsite search and promotion tracking elements are less useful for us (but can see that for others this would be really useful.

Overall webeyez has been incredibly helpful, for myself webeyez has been incredibly helpful in diagnosing bugs. With session analytics being able to track a specific set of customers and their interactions makes quick work of troubleshooting bugs. Same with failed calls and goal failures. The real time notifications are great for knowing the site health at anytime. Overall for a site admin, incredible tool for diagnosing bugs and issues users/customers are experiencing.

I would say session analytics and failed api call reports are the most impactful features. It is fairly easy to use although not always intuitive.

No features missing that come to mind. Sometimes the segmenting on session analytics can be difficult to use and/or has some bugs or gotchas like being case sensitive but not being told. Reports can sometimes also bug out or fail to show. Limited time range too on reports. Would be helpful to have a section of examples or legend to show what the different attributes on the session analytics mean.

Webeyez has changed how BAT is running our eCommerce. From being reactive to very proactive. By using Webeyez, we can be one step ahead of any potential issues as well as having the insights of our consumers in order to enrich our product roadmap

Ease of Deployment and linked consumer & tech behaviour with revenue impact. its goals are spot on and recordings are always helpful when it come to pinpointing the issues.

Majority of the features are spot on. Its goals, recordings as well as business dashboards are the most used. In comparison, the tech portion is least used at the moment as support team has another tool in Dynatrace. Least use here doesn't mean its not good though

Great produce, WebEyez assisted us in delivering a reliable, stable and highly usable sign-up application to onboard new customers.

- Excellent customer support with the setup, usage and training of the product- Competitive features, similar to products like FullStory

- API Listener functionality could be more automatic, perhaps by polyfilling/overriding JS APIS that send ajax requests (like window.fetch, window.XmlHttpRequest), and automatically extracting information about the network request and reporting it.

Webeyez gives us confidence and high level insights into the performance of our web platforms allowing us to get a clear and detailed understanding of ongoing trading and performance

Robust and useful tool that allows us to understand performance of the website and insights into user behaviour in real time, with detailsed tracking, valuable insights and excellent account management

Dashboards can be a little dense, defficult to unpick until you get a more detailed handling on the capabilities of the tool.

Great and easy onbordingOngoing professional supportSaves you moneyCost-effective Best tool out there

Easy to implement Easy to useReal time solutionCost-effective

Honestly, there is nothing not to like about webeyez

e-commerce businesses are dealing with so many interruptions that can cause conversion rate decrease with Webeyez it really easy to find the anomaly

Time-saving for the tech team, alerts about any problem in the purchase flow

I don't know yet, I need to work with the system a bit longer

it's been great. Onboarding was excellent and customer service is amazing. It's clear the team cares.

The ability to create custom goals and track those is what stands apart. You can track specific actions to ensure your site is working as expected.

Nothing really. Thus far it's been great.

Very good, and very helpful customer service.

Discovering leaks in the online funnels, so you can instantly improve the revenue.

I do not think that there are great disadvantages. Of course, it is a paid tool. But these kind of tools you do not get for free

Used Webeyez to alert on critical issues from 3rd party apps that were hurting sales and also take GA 10 levels higher with detail.

Easy to set up, great support (ongoing) and very detailed.

Wish there was an analytics solution that had a self fix option

All aspects of the software and customer service have been fantastic. It was easy to integrate, and the implementation support and training was excellent. The automated goal failure alerts, journey videos, and conversion tracking are incredibly useful.

There's a little bit of a learning curve with the interface and all of the different functionality, but that's to be expected from a tool that provides you with many different features.