All Flow Reviews
1-13 of 13 Reviews
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Tia
Medical Practice, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Tia Flow Review 2024
Overall experience has been very positive, I look forward to continuing to use this platform as we continue to onboard new team members
PROSEasy and simple set up, the support team is phenomenal at responsiveness. They help support us during implementation and during our maintenance phase as questions arise.
CONSThe task management function is helpful but you need to click through several 'phases' to view what is required for completion (title, description, links, etc.) which makes the task list seem longer than it may truly be.
Lauren
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Efficient!
Flow made it possible for our company to reduce the number of other software and applications we previously used. We now use Flow for learning management, background checks, e-signatures, and employee file management. It's great to have one centralized location for everything.
PROSThe employee onboarding workflow has saved us so much time with our hiring process. We onboarded a physician in 2.5 hours! That included a background check, references, and an NPDB check. We have been able to onboard our team members in hours, which used to take days or weeks.
CONSAs an early user of Flow, there were some features we wanted that weren't yet available. The Flow developer was very helpful and took our feedback to make improvements and add new features.
Vendor Response
Thank you Lauren for being a superuser of Flow from the start & helping the dev team build a better solution with ongoing end-user feedback.
Replied November 2022
Stephanie
Hospital & Health Care, 11-50 employees
Used monthly for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed November 2022
Management of Services
Overall HR file management.
PROSEase of use loading task links and task templates.
CONSCould use a better management tool to oversee employee tasks and notifications when complete.
Andrew
Hospital & Health Care, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
Ease of Use
Its east to navigate & everything is well organized.
CONSSome of the input fields are difficult to find when you have an error. Sometimes it will not flag a field it didn't like during onboarding whicg caued a lot of guessing where the error was.
Andrew
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Flow is a game-changer for healthcare clinical team management
I like the versatility of the platform. Not only can we digitize and maintain all of our providers' profiles and certifications in one place; we can also build a sense of community amongst our clinical staff through the "educate" and "engage" tools. This is so much more than a HR management tool...it's really a new and much improved way of building community across our entire staff.
CONSAs an early user of the platform, Pivotal Health encountered some of the expected bugs and workflow difficulties. But this also allowed us to work closely with the incredibly responsive IT and customer support teams at Flow to build the platform intuitively.
Vendor Response
Thank you Andrew for those kind words and for giving us real-time feedback! Our micro releases are geared towards making tweaks and adjustments that provide the highest impact on the end users' workflow. Appreciate your teams' ongoing involvement in this process.
Replied November 2022
Sal
Hospital & Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Flow - Cost-Effective and Easy-To-Use Tool to Help Manage a Growing Healthcare Organization
Outstanding
PROSThe Flow team is extremely helpful and always available to help or provide tips when we need them. And the software is very easy to use!
CONSIt would be great if Flow had a way to keep track of the status of credentialing by health insurance and by provider.
Vendor Response
Thank you Sal for being a user of Flow and for the feedback. The team is actively working on your payor enrollment feature request & we hope to have that released this quarter!
Replied November 2022
Sally
Hospital & Health Care, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2023
Intuitive provider onboarding experience
As a healthcare provider, my onboarding/credentialing process using Flow was by far the quickest and easiest I've experienced. The workflow is very intuitive, and I appreciated the clear dashboard highlighting any missing/pending items. The physician profile is comprehensive and the document upload process is very intuitive. I appreciate having a clear list highlighting expiration dates for licenses and other credentials. The optional CME tracking feature and procedure logs are other helpful resources. The integrated education tools are also very user-friendly. It's truly refreshing to have all these features combined in one platform.
PROSVery clear dashboard identifying any missing documents or tasks pending completion; comprehensive physician profile and document management system. Easy to upload additional documents to keep profile up to date.
CONSReally overall a very good experience--but perhaps overly thorough in requiring some documents that may not really be necessary (i.e., college diploma copy upload probably not very relevant for credentialing a physician).
Vendor Response
Thank you Sally for the kind words and suggestions. We appreciate your support!
Replied April 2023
mark
Medical Practice, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
a god send to anyone applying for state licenses or maintaining these
has saved me hours of time and effort
PROSsecure storage of credentialling materials
CONSnot enough facilities make use of this software
Vendor Response
Thanks Mark for being a user and supporter of Flow! We are definitely getting our name out there now for more facilities to take advantage of the platform. We welcome referrals :)
Replied November 2022
Mandi
Hospital & Health Care, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Beam credentialing
Centralized process so all information was in one place.
CONSSent some messages to sign document that didn’t exist.
Oluwabukola
Hospital & Health Care, 11-50 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Flow helps to create a seamless onboarding journey!
I thought that Flow was smart about autopopulating forms. Signing forms was seamless as well. I liked that I was able to see what steps the employer had taken during onboarding. I felt up to date with the process and was never left to guess what’s going on in the onboarding journey.
CONSCurrently at this point I don’t have negative feedback to give.
Jessica
Medical Practice, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
Excellent
I am very excited to use Flow in the Medical Setting, is organized and it explains everything.
CONSIt was not difficult integrating the software to my work, as a telemedicine director and medical provider, the only thing that is hard to work with is that I work in orphanages, where the internet connection sometimes is slow, but I totally understand the issue is not part of the software/hardware details.
Vendor Response
Thank you Jessica for bringing Flow to the Non-Profit sector! We appreciate the opportunity for Flow to be part of your mission.
Replied November 2022
Nathan
Health, Wellness and Fitness, 1,001-5,000 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
A great place to keep your important files handy
Very positive and very helpful.
PROSAs a Healthcare provider, I have a lot of credentials, certificates, and documents. Before Flow, these were scattered all around the web and at home - now, they finally have a home that's easy to access and keep at hand. Thanks Flow!
CONSThe interface is very simple but bordering on sparse. Some improved visuals would go a ways towards quality of life.
Sapna
Medical Practice, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Flow
credentialing process is much better on flow compared to endless forms i've had to fill out in the past.
CONSsome things are not always clear, how to update forms, complete a form etc.
Vendor Response
Thank you Sapna for being a user of Flow. Glad we were able to take the headaches and wasted time out of your credentialing process :) We will have the team reach out to you and look into the form workflow to see how we can make it more intuitive. Appreciate the suggestion!
Replied November 2022