But, the lady I dealt with, 'Terri' was great at helping me solve my problems. John, the boss, well he was plenty patient with me and took the time to help.

When I have had questions,even on the weekends, Terri has been very willing to assist me. Her customer service is outstanding.

Any questions that we have are quickly answered. I can recommend this software without any reservations.

The only problem I had was getting rid of old accounts.

City Clerk for almost 15 years and this is by far the best, easiest most cost effective software the City has ever used.

Waterworks is a very easy and user friendly system for towns that cannot afford the larger cost of computer systems like Casselle.

I knew nothing about billing for a rural water system and chose this software because of good reviews. I am so glad I did, this software is very user friendly even for newcomers.

This program does exactly what we need it to do without being complicated and requiring multiple fields to be filled before you can move on to the next screen. Customer service is also great.

This is the second water utility software I have worked with and I have truly enjoyed the program and the tech support is wonderful.

I have had instances when the customer status is inactive and I'll go back and find a credit balance on the account of this penalty. I just have to watch for then and take off the credit balance.

All in all, very AWESOME. Thanks to the crew and I just Love the waterworks program.

I have thoroughly enjoyed working with Terri. She is a very pleasant, knowledgable person to work with when I have issues.

It is very user friendly and Terri and John are always there if you have a problem. I would highly recommend this program to any utility that is looking to improve their.

We at Compton Water have been very pleased with Water Works software. Their tec support is knowledgeable and always eager to help us with any issue.

Transitioning from our previous utility billing software occurred quickly and accurately. Waterworks customer service has always been friendly, responsive, timely, and competent.

We are very satisfied, and we wish all of our software was as easy to use.

The product is good, but the Customer Service is AWESOME. Our Rep is Teri, and she is always very willing to help, has the right answers and follows up on all requests.

Since September 2015 we have attempted to get minor issues resolved (concessions, address errors etc) to commence using the software.

The City of Everton has been using WaterWorks for approximately 13 years. It is a wonderful program; very easy to use.

We absolutly love the program and Terry is so so so helpful, so glad that we went with this company.

I started with my city a little over a year ago, the previously city clerk had been fired leaving me to start with zero training.

WaterWorks is a great program and easy to learn. If you need assistance you have immediate, helpful assistance.

If i get stuck i will call Terri, and end up saying duh.

The only issue I have had is that the computer takes off the final penalty charge when the customer is closed out.

I like working overall  with this software it's user friendly, reports are fast and easy, and working with great friendly people to help when we need help.

I hope I filled out the star ratings correctly-- you guys are the best!!! we have had water works. About 10 years and this is a wonderful software, it is customer friendly and I would not want.

We have been using this software for awhile and have not had any problems. Questions are answered very quickly and understandable.

Quick Base is a solid way to visualize and share data with controls. It serves well as a data repository and tool for displaying large data sets.

The forms and intuitive charts are one among the best things in QuickBase apart from APIs and custom pages.

It can integrate with other tools such as excel, salesforce and others that help with making work super easy for us managers.

Apps can be set to not be available to all employees -- which is useful for both security, as well as efficiency. I like not having to browse 99 tabs to find the one I need.

Overall Quick Base looks like an extremely useful tool for our team. In just a few short weeks we are noticing improvement across multiple areas.

It's hard to get started developing these because they don't have developer accounts, and the trial is only 30 days long.

Quick Base allows businesses to be agile and build either applications for the long term or ad hoc apps for short term use. Customer support is extremely responsive and helpful.

The QuickBase sales and support (all-important) teams respond rapidly, have good ideas, and want to see their customers succeed.

It was a nice program, just too expensive for our small company needs.

We were really excited about the features in quickbase, particularly the ability to edit columns and other fields after databases were initially created.

This software lacks a lot of features that should be integrated and contacting support can be a pain.

Quick Base is very simple and easy to use even for first time users which makes it incredibly efficient when it comes to implementation.

The best database platform for building customized solutions.

Great for automation, team-collaboration database creation and implementation.

Constant error messages after editing your data.

I have also tried a few other similar tools out there and nothing comes close. Main downside is it's on the pricy side and sometimes hard to justify recommending to my clients and associates.

The ability to input data via mobile phone is awesome as well.

Great customer support - I always get an almost immediate response, with great follow-through. Reliability - all things considered, it is down very seldom.

It takes a lot of clicks to get somewhere. A minor issue really, but I find it irritating to have to 10 things to get what I want because the search function isn't particularly sensitive.

I like usig Quckbase, it's very dynamic and helps you to build any apps and template easy.

Lots of positive notes on the ease of use side, however, not all applications are supported.

If a server goes down, all work has to stop. The same thing stops if it's overloaded.

The ability to generate reports with or without SQL is a great advantage filtering is very responsive and in all very intuitive with data.

There are better, simpler programs for it. I use it to track thousands of tiny, moving bits of information, and while I wouldn't say it's perfect -- it does a darn good job.

We can put a new person in one of our modules and show them how to use it straight away. There are more advanced features that  we use but those are also easy to come up to speed on.

With tons of features, it can be difficult to learn - especially when someone else initially created the app.

Graphical interface gives good reporting of metrics. Easy to use as a ticketing and request tool for interactions with clients.

Excellent tool, but licensing and pricing make it less ubiquitous.

This platform is for businesses both large and small. Easy to train our clients to use; they love it, too.

It's functional but it's very limited in what you can do. I end up going into it through the website.

It's based on laymen's programming language. They have pretty good customer service.

Able to easily code alerting to employees based on alerts, allow them to manage assignments and tasks, keep track of their projects and schedule, and ultimately save our company money.

First of all, the price is so cheap for that kind of service and features. The software is super flexible and customizable.

US Dollar

A multi-functional software solution designed specifically for the utilities industry, AMCS Utility Billing takes care of meter reading, billing and customer communication. Built on an intuitive user interface, it provides self-service features to view statements, pay online, and submit service requests through a customer portal.

LongDescription

Metered Billing

Recurring/Subscription Billing

Penalty/Cut-Off Processing

Customer Accounts

Meter Data Management

For Electricity

Service Call Management

Rate Management

Online Payments

Historical Reporting

ACH Payment Processing

For Water

Workflow Management

Email Management

Alerts/Notifications

Reporting & Statistics

Payment Collection

Work Order Management

Billing & Invoicing

Customer Management

Plant Management

For Natural Gas

Alerts/Escalation

Asset Lifecycle Management

Billing Rate Management

For Trash

For Cable

Workforce Management

Non-Metered Billing

User Management

Audit Trail

For Internet Service Providers (ISP)

Call Data Records(CDR)

For Telecommunications Industry

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

AMCS Utility Billing

In Person

Live Online

Webinars

Documentation

Videos

Quickbase is a no-code collaborative work management platform that empowers citizen developers to improve operations through real-time insights and automations across complex processes and disparate systems. Here's why Quickbase is trusted by more than 80% of Fortune 50 companies:  

1. The Quickbase product and expertise helps organizations establish operational agility across their enterprise and value chain (customers, partners, and suppliers).  
 
2. Quickbase enables business people who may not be software developers to create and continually improve unique digital solutions that cut across business systems and teams.  

3. The platform’s IT trusted governance and control capabilities allow for the platform to be distributed across enterprises for business critical solutions. 

Support Ticket Management

Milestone Tracking

Employee Management

Product Identification

Receiving/Putaway Management

Forecasting

Quality Management

HR Management

Purchase Order Management

Work Order Creation

Shipment Tracking

Barcoding/RFID

Web App Development

Status Tracking

Meeting Management

Internal Chat Integration

Tire Management

Visual Modeling

Idea Management

Subcontractor Management

Application Management

Permit Management

Graphical User Interface

Project Templates

ISO Standards Management

Performance Management

Customizable Reports

Document Storage

Import/Export Management

Access Controls/Permissions

Data Storage Management

Activity Tracking

Equipment Management

Data Synchronization

Dispatch Management

Shift Swapping

Templates

Task Board View

Sales Pipeline Management

Referral Tracking

Workflow Configuration

Contract/License Management

Task Scheduling

Repair Tracking

Pre-built Templates

Order Management

Single Sign On

Reservations Management

Variable Workforce

Calendar/Reminder System

Transaction History

Portfolio Management

Project Planning/Scheduling

Timesheet Management

Collaborative Development

Complaint Management

Project Management

Approval Process Control

Gantt/Timeline View

Rules-Based Workflow

Real Time Synchronization

Projections

Procurement Management

Knowledge Management

Mobile Development

Customer Database

Recurring Appointments

Specialty Contracts

Resource Management

Job Management

No-Code

Calendar Management

Integrations Management

Customizable Fields

Collaboration Tools

Order Fulfillment

Automated Routing

Labor Forecasting

Commercial Property Management

Full Text Search

Conflict Management

Shipping Management

Demand Forecasting

Client Tracking

30-day free trial, no credit card required.
Team: from $600/month for up to 50 custom business apps. Option for annual billing. 
Business: from $2000/month for up to 100 custom business apps. Option for annual billing. 
Enterprise: contact Quickbase for pricing information.

AMCS Utility Billing vs Quickbase

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