Outstanding in all respects so far (not all modules have been used yet, but more will be used early 2024). It did take some time to set up the "shell" but was well worthwhile. Data imports were easily done. Congratulations to the entire MEX team.

There are numerous positive aspects to MEX - security, flexibility, automation and cross liking of data and reporting functionality. A very significant aspect is the excellent help files and support offered by everyone at MEX. I have been looking for something like this for a very long time and am more than happy with everything and everyone. As mentioned, great help files and you tube videos.

No bad experiences yet, any new system will have a very steep learning curve. It took some time to get my head around the set up, but previous understanding of maintenance requirements / tracking functionality was a bonus. I think new users need to understand their operations / requirements very well and allow enough time to get the system to a useable place. That is not a negative aspect at all, but it is a cost to be aware of.

This software is ideal for small to midsize business. The ease of use is that actual day to day users will love it. Value for money.

Extremely easy to use..Everything flows nicely, and easy to find Does the basics well.. WO-PO connection parts booking etc easy. WO PO process easy and well thought out. The PM is part is simple and easy to use. Parts easy to book to WO/PO or raising thru PMs. Ops(Online Request) works well.. MEX app works well.. Stores module well thought out-easy to use.. Support is excellent. Buying the software is extremely cheap, and is value for money. Searching for anything within the system easy. Easy to customize the interface with no programming skills. Because the accounts side of things is basic it is actually easy to understand. Asset tree structure easy to use, and simple to walk thru assets details. Printing attaching documents simple. Screens are quick to load (optimize with profiles and ranges).

Financial side is a bit basic, will be limiting for large companies. Scheduler system not the best. Even thou pages are infinitely customizable for users there is a compromise with the screen tlagging ages to load/freezing.. The odd annoying bug. Tailored to fleet/mining.. Wire frame reports a bit on the basic side. MEX app only IOS.

Our program was setup by an office junior, not an experienced user, therefore it's not setup right and it's too complicated for anyone to risk changing / correcting it. As such we use it the best we can, but don't tap into a tenth of the functions we should be using it for

relatively straight forward to use. THE BETTER the initial SET-UP the better the end product and usability. (for clarity, I'm supplying feedback on the Mex system of a company I contract too. They have 200+ employees)

Would REALLY like to see ways of simply uploading from an excel spreadsheet for Work Orders. By this, I mean clear to see how the current Mex data base is setup i.e. First column (or field) is x, second field is Y etc. That way, I can arrange MY EXCEL spreadsheet correctly before uploading

Casella Family Brands initiated the use of Mex in 2007 "Just to help us with Maintenance", Who would have thought of the wide usage & power of the system now, The Business has grown considerably & Mex has adapted & grown with us from the early days of 10 users to now having 225 users, the business was on 1 site now we have multiple sites looking after maintenance function of 150+ maintenance staff & an asset register with over 10,000 assets. All functions of the Mex System are utilized from the requesting process & approval to the acquisition of parts & final Scheduling, A comprehensive history has been developed which we now have as a resource to use on reporting regulatory requirements & in moving the maintenance function forward strategically. The system may not be the biggest out there but its ability to be adaptable to our designed maintenance program whilst keeping a robust user environment is invaluable in running the day to day maintenance function, Mex is now in the centre of all the maintenance functions on all our sites giving us control of all our labour, materials, running costs & information.

Its ability to adapt to our changing maintenance function while withholding a robust user environment.

The systems scheduler is clunky & needs improvement, eventually as every user continues down the path of true jobs control the scheduling of the workload must be the pathway to this result.

very good

Easy to implement, and learn. Does all the preventative planning and speeds up the re-occurring purchasing

No long term asset management functionality. I would like to see this implemented into MEX, so you can plan long-term improvements and capital replacements using MEX for major work at least 3-10 years ahead. Also no PM and asset criticality in system.

The software is full of great features, however they are only as great as the information that goes in, which can sometimes lead to frustration. We use MEX to run our stores (although no ordering happens through MEX unfortunately) We also use the Preventative Maintenance in a big way, and some features are still struggling to be realized (for instance, the hierarchy of PM's) However, when good information is input consistently, fairly consistent results are output.

Good features for stores and preventative maintenance etc. Lots of information and recording of history is possible. Great to be able to add photos and all sorts of information in behind stores items, or work orders.

Often can be running slow and a bit clunky. Some features are not user friendly/intuitive to use (e.g. exiting a field in order to save) Building custom reports is way over-complicated for someone without the correct training. Certain stock reports do not work, as they seem to have been installed or set up incorrectly.

As I did not have any training am happy with the basics but more training is needed to be honest.

Setting up is all good - but needs more training for all our users like on one or group.

Scheduling weekly and monthly Maintenance Work Orders is not consistent especially weekly; sometimes only two weeks for any month is generated. I prefer to have monthly pop-up menu where I schedule weekly and monthly and export those to Excel as per Asset Numbers. The current schedule is not very friendly nor consistent or reliable even the frequency set up have been confirmed. More work on this aspect

The team at MEX are very helpful and obliging. They are quick to respond to requests for help, and in the four and a half years of administering MEX through full implementation cycles, I don't think they have ever said 'we can't do that' to calls for product customisations.

MEX Maintenance is value for money, easy to set up and implement. It's intuitive to use for the end user. The product allows for a lot of nifty user customisation functions which enables the support of client management of work processes.

Setting up security is a necessary evil for any system. While MEX is easy to set the security for different user groups, it is a bit difficult to get an overall picture of what security has been set for each group without clicking though each menu option and screen.

I have worked with many different maintenance systems but none are as user friendly and flexible as MEX

there is nothing to dislike. it is easy to use

I like MEX But ı couldnt sell anybody.If ı have any chance again ,ı will try selling and demostration.

Easy to use,Not too complex.Key performance indicators are good and very usable.

Include inspections.Also Predictive maintenance.I havent met unavailable it.Quatation is a little complex.And ı couldnt uderstand clearly. Must be threee options.small medium and large companies and users .

Business problems that were faced before was visualization of data collected and with this MEX Version 15, it has what I need now.

It is easy to use and visuality of data on the dashboard creates a more professional approach in delivering my reports to my superiors.

I personally feel that the MEX Version 15 is improved from Mex Version 11.

I have used Mex for at least 2 years before i had a formal training . Mex was easy to learn with lots of functions to choose from and also specific reports can be generated depending on the amount of data entry done. Whenever support was required Mex help desk was always available and eager to help. The Mex maintenance programme is highly recommended

This software can be customised to own needs

All parts of the this programme isd much liked but history data can be altered which i think should not be possible.(Only my thoughts)

We use Mex in 14 sites across the group and have found it to be an excellent tool to help manage our maintenance processes. I would recommend this software to anyone that wants a simple to use but customisable CMMS.

Straightforward ease of use, can customise to a relatively high level, and on phone support is superb.

It rarely does have a glitch. I think it is mainly our internet connection. A quick restart though and all is good

So far it has been very pleasant as the support chat team have gone above and beyond to assist me and to help me out. amazing

While been a new user of the software compared to what i have used in my previous workplace, the support chat is beyond amazing and helpful and has helped so much in picking up new uses and understanding the software.

It is part of my current companies problem but customisation of the software to current work practices was not done. this has held us back. minor logic linking between filled sections is missing

Control of stock and job planning. Good quality job data for financial and parts usage analysis to assist with optimisation.

Simple, flexible and on the web. Support is excellent. Stores and preventative worke seemlessly together.

Listings can only be sorted on a single column, also in listing locating row after viewing data.

Cleaning up a clunky system the team at MEX is very helpful and friendly

MEX is a very simple system to use and is easy to navigate around.

The bulk of the system seems to be aimed towards vehicles not fixed equipment. Taking over a system that is not set up correctly from the start makes it hard to use to its full potential

The software itself is quite easy to use when creating a custom module, it has allowed our business to start to combine our Preventative Maintenance with our Quality system enabling our crews easier access to all the information and tools they require to complete their roles.

Custom Modules have limited space to populate Custom Modules limitations - unable to have an item inserted into the module such as a Matrix or picture.

This software has streamlined a lot of our current processes and has greatly assisted with our parts and stocktake. We have seen great improvement in repair times due to the parts being located thanks to cataloguing the items. The service history and APLs are all in one place which makes preparation for repairs and preventative maintenance a breeze.

I think printed Work Orders could use some minor changes.

We are using mex to create a work history in the event of an audit. It has also made our end of month process a lot simpler and faster

Easy to use and navigate. It has made my job easier

I have no negative comments to make regarding mex software

Very positive

Ease of use, access, licensing model

No, not on the software itself but stronger guidance from the consulting team in areas like set up of naming conventions and asset hierarchy would be great.

Overall a very positive experience and am very happy with the software so far

Ease of use Ability to customise almost anything Customer service

Unable to remove unwanted tabs in 'Asset Details' (may be user fault on our end) Asset register listing resets order after selecting 'Details' button and returning to Asset Register screen Unable to alter details included or not included on Work Order form (may be user fault on our end)

Overall MEX is the designed and supported the way all software should be.

Logical format, easy to use, useful help index and accessible on call support.

The thing a like the least is the User Security set-up

It is easy to both set up a new Asset and then manage the work associated with this Asset

Would be more efficient to have hyperlinks to the Work Orders To be able to see both live and Historical Work Orders simultaneously would be helpful

Assigning and documenting a Preventative Maintenance Programme that is audit friendly has changed us fundamentally. The more we use it the better the system becomes.

Very well designed and captures all of the functionality we require to validate our Preventative Maintenance Program.

So comprehensive. You absolutely need an appropriate level of training to use it properly. You can't wing it.

I use MEX in a Company situation for Maintenance Planning - Scheduling and Work Orders through to Purchasing. With the correct training and access levels, it provides a relatively easy and friendly system with which to manage your requirements.