All QuickBooks Time Reviews
1-25 of 6,724 Reviews
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Loura
Accounting, 51 - 200 employees
Used unspecified
OVERALL RATING:
5
Reviewed April 2024
Quickbooks Time is Very Easy!
Roselyn
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
"QuickBooks Time Makes Tracking Time Simple and Efficient"
QuickBooks Time to help manage my business finances and I'm really happy with the results. The software is extremely easy to use, and the customer service team is always on hand to answer any questions I have. The time tracking feature has been especially helpful for keeping track of employee hours, as well as for billing clients. I also appreciate the fact that QuickBooks Time syncs with my existing QuickBooks account so I can quickly view and update my finances. Overall, I'm very pleased with QuickBooks Time and highly recommend it to any business looking for an easy and efficient way to manage their finances.
PROSI recently started using QuickBooks Time to manage our employee time tracking and it has been an amazing experience. From the easy setup to the intuitive interface, QuickBooks Time makes it easy to keep track of time, assign tasks, and monitor progress. The ability to set up multiple teams and have different settings for each team has been incredibly helpful in keeping our team organized and efficient. The integration with QuickBooks Online is also incredibly helpful in making sure our finances are up to date. Overall, QuickBooks Time makes it easy to keep our team organized and efficient and I would highly recommend it to anyone looking for a great time tracking solution. I highly recommend Capterra to anyone looking to find the right software for their business.
CONSI’ve been using QuickBooks software for a few years now and it has been a great experience overall. The software is extremely user-friendly, and I’ve found it very easy to set up accounts and track expenses. The customer service team is also very helpful and always willing to help out with any issues I might have. One thing I didn’t like about QuickBooks software was the lack of customization options. I found it difficult to customize the look and feel of the software in order to better suit my business needs. Additionally, the software seemed to be missing some features that I would have liked to have seen included. Overall, though, QuickBooks is a great software and I would definitely recommend it to anyone looking for an easy-to-use accounting system.
Reason for choosing QuickBooks Time
I chose QuickBooks Time over the alternative products because it offers the most comprehensive set of features for tracking employee time and attendance. It has an easy-to-use interface with a mobile app that makes it easy for employees to clock in and out of work, as well as for supervisors to manage their teams. It also integrates with other QuickBooks products, such as QuickBooks Online and QuickBooks Payroll, allowing for a seamless and automated workflow. Additionally, it provides detailed reports that help managers and business owners to better understand employee productivity and labor costs. Finally, the price point is very competitive and the customer service is excellent.
Jessica
Verified reviewer
Hospital & Health Care, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
An effective tool for time tracking that improves productivity
We can keep tabs on how much time is spent on each project thanks to its many useful features. Our team members are now more time-efficient as a result of this. With the data gleaned through analytics and reports, you can make educated choices about how to maximize efficiency and cut down on downtime.
PROSQuickBooks Time was the perfect solution since it gave us visibility into how much time and effort was spent on each assignment. It keeps everyone on the team on schedule and gives them data they can use to make decisions about the project. Past project QuickBooks Time reports have helped us plan ahead and deliver on management's goals.
CONSIt's a lot to take in at first, but things settle down to a reasonable level after a while. The mobile app doesn't look as robust as the desktop version, suggesting it could use an update. There is nothing else about QuickBooks Time that I dislike.
Reasons for switching to QuickBooks Time
Easy to navigate and utilize. Helps me organize my schedule with ease. The software has worked flawlessly for me. In my opinion, the simplicity of its operation is a major selling point. It's a handy tool for monitoring payroll and timesheets. Supports our accounting and payroll processes.
Darla
Facilities Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
QuickBooks Time
We transitioned to QuickBooks Time from their previous time tracking and it took a while to get used to it. Overall it works well and makes payroll function much simpler and efficient.
PROSKeeps track of all employees on the clock. Ability to clock in/out on mobile device or desktop. Track all time off for various reasons which can be customized to your needs.
CONSFor exempt employees who are paid for the current period, the period gets locked when payroll is run, preventing them from clocking in/out until that pay period is over, unless the admin running payroll un-approves the time and unlocks it every time.
krista
Construction, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed April 2024
Owner and Director of BD
The worst ever!!!! I have spent hours and hours each week working to get the problem resolved verses working on and in my business. And most of the customer service people cannot even speak the language which makes it even more stressful.
PROSI liked it when I could get in and use it but I have been locked out for 2 months and have wasted so much time trying to get back in. Its TOTAL BS and I have been paying for a service I cannot use.
CONSNobody can help me get into my account. I have spent hours and hours each week working to get the problem resolved verses working on and in my business.
Reason for choosing QuickBooks Time
Thought it was going to be easy to use and help me keep my accounting organized but MAN WAS I WRONG
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Easy To Use QuickBooks Time - ATFS
It was user friendly and easy to navigate.
CONSIt was a policy on our end, but we had to manually enter travel time as "regular pay" time which was a bit time consuming, but still easy to do.
Reasons for switching to QuickBooks Time
QuickBooks time was more efficient and easy to use.
Eric
Construction, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2024
QuickBooks Time
I like being able to clock in and out from my phone with the app
CONSI don't have any negative issues with this product
Oluwaseun
Telecommunications, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
A tool that helps your accounting books
prompt with all my accounting dealing and tracking purpose, i have enjoyed it so much
PROSThe fact that u can use it on all platforms and devices
CONSI don't really have any negative, feedback, it's working for me so far
Lynsey
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2024
Love quickbooks time
It's been great so far. Easy to use for employees.
PROSThe location tracking to be able to know when someone left and i can change their time off of that.
CONSSometimes it randomly clocks people out.
Jerry
Medical Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2024
QuickBooks Review
The ease of being able to clock in and clocking out and being able to Manage Time for both the workplace and Paid time off
CONSUpdating Direct deposit could be a bit of a hassle
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed April 2024
The Best as Always
Good for both tracking employee’s time and client billing, very easy to use, syncs with existing QuickBooks account
CONSExpensive, not many options for customization
Jessica
Accounting, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Ease of Use
Awesome. Customer service has been always great and accessible. The follow-up and follow-through is amazing and makes me feel valued as a consumer.
PROSEase of Use is definitely on the top of my list. To be able to seamlessly transition between clients and projects without stopping my timer and opening up window upon window or tab upon tab makes life easier. Reporting is also easy and allows me to identify how much time I've spent on a client and/or project, what's billable, and how staff spent their time. It also allows my company to be in compliance with overtime based on company settings and breaks by just having a separate button for that. Love it.
CONSI don't currently like that if a client has a subclient/project/job (whatever you call it), you have to track your time at the subclient level and are no longer able to track at the client level. Timekeeping should be flexible enough to allow for both.
Reason for choosing QuickBooks Time
Abacus and Cloud Servers...not sure about that.
Reasons for switching to QuickBooks Time
LiquidPlanner was supposed to help with project management but it made the process, reporting, and timekeeping very cumbersome and more time-consuming. Plus, Tsheets now integrates with QBO which we use regularly. Just need the QBO integration with projects to be released officially.
Hugo
Construction, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
QuickBooks Times by Hugo Orlando
QuickBooks time is an easy and efficient way to track and do everything that you need to be done and with the timing sheets and make sure everything's on you know basically finished and everything's precisely you have never had a problem with that I have actually to have good prices they're really good and their customer service is great people should try this
PROSBasically what I like the most about QuickBooks time is that they are precise there's nothing that I need to fix or try to intend to make it better or not it just comes out the way it's supposed to be it's awesome I don't have to deal with any problems I could call customer service at any time and be able to get my get anything fixed that it needs to be fixed so I give them a big thumbs up you should try it out
CONSI'm sorry the only thing I can say is good things about QuickBooks time there's really nothing bad that's with it so that's my thing and there's nothing really bad enough the way it is
Reason for choosing QuickBooks Time
It had a better resolution for me a better outcome I didn't have to worry that much about putting too much information in there they got it really quick it was really fast and PayPal comments platform it just is really difficult it has too many different things and I just needed something quick and fast so that's why I QuickBooks time is the best
Mfundo
Design, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
The Best Product to use
Prioritized assistance, the technology is every much awesome and to how things have changed now compare to how they were before it really helps the technology improves and each and everyday and that is wonderful for us
PROSMe and my business partner have been using QuickBooks Time for almost 2 to 3 years now and it makes things very easy when it comes to our employees that have been working with us since we started our small business quick book is something we thought could not work but it actually did help us so much in each and everything when it comes to our employees scheduling
CONSFor the past 3 years we been using quick book have really did help us to our business has brought some much changes when it comes to our employees and i have recommended to other businesses and they are very happy for using it.
Reasons for switching to QuickBooks Time
It something that as business partners had a meeting about and saw but first we had to find more information about quick book and it the method we first tested and we so how it has improved things within our business and i believe that was worth the change that was needed to be done.
Bruce
Information Technology and Services, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
QuickBooks Review
I discovered that the program was simple to use and efficient in handling their finances. As a small business owner, I came across Quickbooks Online and learned how simple it is to create and send professional invoices, keep tabs on spending, and generate reports to help with financial decision-making.I placed a lot of weight on the software's user-friendly interface and ability to integrate with other tools, including payroll systems or payment processors. The ease of using the software from any location with an internet connection may appeal to users.
PROSEverything you need is conveniently located in Quickbooks Online, which is incredibly simple to use. It maintains the seamless operation of the firm finances. The invoicing, asset and cost management, report generation, and other functions are all very straightforward to use, locate, and link.
CONSAlthough Quickbooks Online has a number of strong features, the pricing model may be problematic. Particularly for small firms or startups with limited resources, the subscription fees can add up quickly. Furthermore, several complex features are exclusive to higher-tier subscriptions, which may restrict their usefulness for users of lower-tier plans. If there were more economical choices or a flexible price structure to accommodate businesses of all sizes, that would be excellent.
Reasons for switching to QuickBooks Time
Pricing and capability both played a role in the decision. I found significantly more functionality in QuickBooks Online, and it was a far more user-friendly solution.
Joshua
Hospitality, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Joshua's Review of QuickBooks
QuickBooks offers record-keeping and reporting and the entry-level plan comes with more free reports than its competitors.If you opt for the premium plan it will of course offer many more features.There are many integrations to choose from, plus options to add in-house bookkeeping and payroll.All the information is simple to share with my bosses. The company also offers experts and online resources if needed.Excellent customer service 24/7 with a friendly staff
CONSThe monthly plans are a little more expensive compared to other programs.QuickBooks only offers a limited amount of users with each plan. Even the highest plan on allows 25.Although complicated when first starting after learning the program it gets easier.
Reasons for switching to QuickBooks Time
Better Record Keeping and Inventory Management. FreshBooks was just not cutting it for me.
Dada
Logistics and Supply Chain, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed November 2023
Ease of use
It had been very good and made my job faster
PROSIt makes accounting very easy even with basic accounting abilities you can navigate QuickBooks and produce quality reports
CONSSometime professional support can be lacking
Reason for choosing QuickBooks Time
Its ease of usage and came highly recommended
Reasons for switching to QuickBooks Time
Quick online was very favourable and came highly recommended by other professionals.
Aninda
Information Technology and Services, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed October 2022
Awesome HR Management Application
It was great and effective all through. However we didn't continue it further because of the hefty cost we incurred.
PROSThis is a full fledged HR Management Application covering end-to-end features. Using this app empowered HR department to be more effective and our employees/users got their work/service done at breeze with speed!
CONSThe price is a bit on the higher side and it gives you a burn if you've 500+ users using this application, which is what happened in our case. We have 600+ users using this.
Reason for choosing QuickBooks Time
QuickBooks seemed to have all the features that we required
Reasons for switching to QuickBooks Time
Xero's local product support was very very non-responsive!
Adeel
Retail, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Review of QuickBooks Time
The best among all is QuickBooks Time and very satisifed with the services.
PROSUtilizing QuickBooks Time is a fantastic program. for workers and seamlessly integrates with payroll. With the help of this software, we no longer need to manually update timesheets on paper or in Excel, which had a significant margin of error. Our team can now track time in real time, down to the second, and to any department or cost code they require with QuickBooks Time.
CONSAlthough occasionally some features are not easily accessible, QuickBooks Time customer service is slow to respond.
Reason for choosing QuickBooks Time
Features and tracking system is the best thing in QuickBooks Time
Reasons for switching to QuickBooks Time
Versatile and updated features and tracking system
Catherine
Verified reviewer
Information Technology and Services, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2023
Quickbooks handles all of our timekeeping needs
Since I am responsible for keeping track of my own time, I appreciate how easy it is to use. And the mobile app is great because it's not always easy to find a PC when you need to change jobs.
PROSThat we can meet all your time tracking requirements with just one app. I can easily check on everyone's progress and make any necessary adjustments or adjustments. The ease of use is also great for the staff.
CONSIt would be useful to have more options for grouping. I also wish there were more flexible permission settings instead of limiting updates to the admin.
Reasons for switching to QuickBooks Time
It's easy to keep track of how much time each of our workers spends in the office and on the road. The worker's location can be verified at the time of clocking, eliminating the possibility of them attempting to fraudulently collect wages for time spent out of the office.
William
Construction, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2017
Why didn't I do T-Sheets sooner!!!
MMI is a Small Subcontractor, with 10 employees and growing. We use T-Sheets for our employee's time card program which are linked to our QuickBooks. With a hit of a button T-sheets and QuickBooks are synced, which makes time entry, time verification, job reporting, so much easier. T-Sheets is so easy to use for the employee and employer. Customer support is right there via chat or after hours you are able to send an email and usually before I get into work I have my answer. I am a Penney pitcher and the cost is well worth it. We don't use the calendar option due to it doesn't fit our needs it is on the basic side and we need a more complex layout because we use our calendar as a work ticket for our installers and this is why we only put 4 stars on features. All in all, we/ I am very happy with T-Sheets :)
PROSMMI is a Small Subcontractor, with 10 employees and growing. We use T-Sheets for our employee's time card program which is linked to our QuickBooks. With a hit of a button T-sheets and QuickBooks are synced, which makes time entry, time verification, job reporting, so much easier. T-Sheets is so easy to use for the employee and employer. Customer support is right there via chat or after hours you're able to send an email and usually before I get into work I have my answer. I am a Penney pitcher and the cost is well worth it. We don't use the calendar option due to it doesn't fit our needs it is on the basic side and we need a more complex layout because we use our calendar as a work ticket for our installers and this is why we only put 4 stars on features. All in all, we/ I am very happy with T-Sheets
CONSWe don't use the calendar option due to it doesn't fit our needs it is on the basic side and we need a more complex layout because we use our calendar as a work ticket for our installers and this is why we only put 4 stars on features. All in all we/ I am very happy with T-Sheets
Michael
Construction, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2017
Dominic was very prompt very polite very personable and very helpful!
organization and time savings are the two biggest benefits
PROSOverall ease of use is phenomenal! its extremely convenient, my employees love it. the cloud access is probably my favorite feature. being able to add and edit job codes from the mobile app is great! theres just so many things i love about the software that i cant begin with a review and keep it under 1500 words. in short i like the: compatibility with xero, square and others, i like the functions it can provide with scheduling, job reports etc. the pto is simple and easy to understand which is great. The customer service is absolutely out of this world. i think that might actually be my favorite part of the software. i cant thank you guys enough for putting such an emphasis on that end of things! in todays day and age its a lost service and dealing with tsheets support is always pleasant, easy and fast! very very refreshing!!
CONSthe cons i have are, certain functions are a little hard to get the hang of, for instance the overtime calculator and job costs function, i wish there was a way to add expenses to each employee such as insurance, social security, medicare etc so i could have an itemized list of what each job actually costs and what percentage of it is fixed costs and what can be trimmed or cut out. The complexity and highly indepth nature could be considered a con or a pro its a double edged sword really, i love all of the functions but i feel as though i need to take a class just to understand all of the functions and how to properly use them to make tsheets as effective as it can possibly be. so the in depth nature is fantastic if i were to take the time to train myself or pay to train an employee but a bit of a con when i dont exactly have a ton of spare time to train myself and budgets are tight due to re investing into the company tools and etc. i realize calling that a con is a bit of a stretch because it should be figured into company budget for training/reinvesting but a simplified version could be good or step by step tutorials for each individual function would help so i can train myself on what immedeately is important vs training on the entire software on some stuff i may never need/use. hope that helps! your software is amazing! keep up the fantastic work!!
Victor
Marketing and Advertising, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
2022 QuickBooks Best Review
You can manage your team's time and schedules using QuickBooks Time without a physical time clock or laborious spreadsheets. It can be found in QuickBooks Online and effortlessly works with QuickBooks Payroll and other well-known payroll programs. For firms with employees who need to travel to a job site as well as remote teams, QuickBooks Time is a great fit. In contrast to other time tracking tools, QuickBooks Time offers all the tools you need for light project management as well as task and project costing. Since QuickBooks Time and QuickBooks Online are integrated, data entry for billing and payroll is almost removed. Managing paid time off is one of its fundamental HR aspects, which will lessen the need for extra software. For your small business, QuickBooks Time is a great option because of all of these capabilities. Your employees might really like keeping track of their time if they have a variety of ways to clock in and out and nice, witty reminders when they forget.
CONSThe base-plus-subscriber charge for QuickBooks Time might be too expensive for some companies, especially if they employ a very large or very small number of people. Furthermore, other companies with straightforward time tracking requirements might find QuickBooks Time to be overly complex. However, QuickBooks Time's failure to manage employee attestation in areas where employees are required to take breaks is by far its worst flaw. Employers risk incurring significant fines if they don't give rest intervals as specified by state legislation and at the appropriate times. Employers are responsible for ensuring that rest breaks are provided and taken. Consider a different time tracking solution with an attestation toolkit if your company operates in a state that mandates employee rest periods.
Manmohan
Graphic Design, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Efficient Time Management with QuickBooks Time
QuickBooks Time is a cloud-based software that offers a comprehensive solution for businesses in the UK to manage their employee's time effectively. The software's intuitive interface, seamless integration with QuickBooks Online, and flexible pricing plan make it an ideal tool for small to medium-sized businesses.One of the most significant advantages of QuickBooks Time is its ease of use. The software's interface is user-friendly, allowing businesses to manage their employee's work hours, assign tasks, and track time with ease. The software also generates detailed reports that provide businesses with critical insights into their employee's working patterns, enabling them to make informed decisions about scheduling and resource allocation.Another advantage of QuickBooks Time is its affordability. The software offers a flexible pricing plan that can be customized to suit different business needs. This means that businesses can choose the features that are most relevant to their operations, making it a cost-effective solution for managing their employee's time.Moreover, QuickBooks Time offers a mobile app that allows employees to track their time on the go, making it an ideal tool for businesses with remote or mobile workers. The app syncs with the software's cloud-based platform, ensuring that all data is up-to-date and accurate.However, the software's customization options are somewhat limited, and some users have reported glitches or bugs when using the mobile app. A
PROS1. User-Friendly Interface: QuickBooks Time has an intuitive interface that is easy to use, even for those who have no prior experience with time-tracking software. This makes it easy for businesses to adopt and implement the software without any significant disruption to their operations.2. Accurate Time Tracking: The software offers accurate time tracking features that allow businesses to monitor their employee's working hours in real time. This feature ensures that businesses can manage their resources effectively and prevent unnecessary overtime payments.3. Customizable Pricing Plans: QuickBooks Time offers customizable pricing plans that allow businesses to choose the features that are most relevant to their operations. This flexibility means that businesses can save money by only paying for the features they need, making it a cost-effective solution for managing their employee's time.
CONS1. Limited customization options: Some users have found that the software's customization options are somewhat limited, especially when it comes to modifying certain aspects of the interface or reports. This can be frustrating for businesses that want more control over how their data is presented or organized.2. Mobile app glitches: While the mobile app is a convenient feature, some users have reported experiencing glitches or bugs when using it. This can cause delays or errors in tracking time, which can be problematic for businesses that rely on accurate time management.3. Customer support: A few users have mentioned that they had difficulty getting timely or helpful customer support when they encountered technical issues or had questions about the software's features. While this may not be a widespread issue, it's something to keep in mind for businesses that prioritize strong customer service.
Larisa
Real Estate
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2016
I Love TSheets - is the best thing since sliced bread :)
It's incredibly user friendly. We have a complex company setup, our needs are very lengthy, but no matter what we've thrown at them... they have catered to us and made it work! The platform is flexible enough to seamlessly fit our needs. The few hurdles we've faced were easily overcome. The main problems we have run into were issues with syncing TSheets data into Quickbooks (where we run our payroll). Their service reps are knowledgeable, patient, and they truly do take the time to see it all the way through. I am so beyond impressed with their program AND their staff. I can recall one particular call that was difficult, and this is within the first week of signing up. This rep went so far above what my expectations were. They 3-way called Quickbooks tech support to get to the bottom of it for me! We spent an hour and a half on the phone, the Tsheets service rep was relentless in getting my problem resolved! They were professional, funny, and made the whole experience a positive one - even though it was very frustrating for me. A little background to the situation - I had already called TSheets and the initial rep I spoke to said the problem isn't with their system, it is an issue with Quickbooks so that's who we need to call. So I did, I called QB tech support several times and wasn't getting anywhere, despite being passed around to different people and departments. So I decided to call TSheets again to see if there was a creative way to work around the particular problem we had. And that's precisely what we did. They did a screen share for me, and walked me through adjusting my Quickbooks settings. Who does that?! Wow, I've never ever experienced that kind of professionalism. Here a TSheets rep was more savvy in Quickbooks than the actual Quickbooks support people. I couldn't believe it! I am beyond impressed with these people. Instead of getting passed around to different people, getting hung up on, or being rushed off the phone because your question is too complicated or unique, they literally treat you like you're the most important client to them. Each and every time. It's amazing! I promise, the hype you read about Tsheets is 100% legitimate. I love them!
CONSI wish we had a single account rep that managed our company's account... however, even though we call a toll free number, the system is simple and quick. It isn't like most other places where you must press 5 buttons and listen to multiple, lengthy menus before getting to talk to a human. You literally press one button and within 20 seconds someone answers the phone. And that same person who answered is the one who will walk you through the troubleshooting of whatever your issue is. Their cross-training is remarkable. I've never experienced such an easy system! I really am blown away. I've personally called about a half a dozen times and spoken to different people each time, and every single one of them knew what they were talking about and were very, very helpful! My main disappointment is I prefer having a single go-to person that I can email instead of hopping on the phone. But that's a small price to pay because either way, their kick-ass team caters to us and it's pretty awesome!