Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
4.0 / 5
Functionality
4.0 / 5
Pros
" Great quality, great features and an amazing customer service. "
"The ease of use and great features like call forwarding. "
"I like its look and feel, it is not complicated, it is easy to use and above all it works! "
Cons
"They do not have the best of interfaces, at least I am not crazy about it. Minor issue but should be pointed out nevertheless. "
"I think pricing could've been a little better. Other than that no worries, we are happy with Smartbox."
"Haven't found anything yet but it has only been a little over a year...LOL. We don't use all the functionality so we will explore more if we need to."
PanTerra Networks Reviews
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January 2018

Pamela from eBizness Solutions LLC
Industry: Internet
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
January 2018
My business could not function without Streams. I have been a customer for over 11 years.
A unified communications system
Pros
Streams is the backbone of our business. It is the platform we use to operate as a call center to our clients. Since the call center is a major part of our business, we could not operate without it. Being a client for over 11 years, we have gone through many phases with Streams but in the end, they are better for us than any other telephony option out there. There customer service is always accommodating. We are one of their smaller clients but we are always treated well.
Cons
When we first started with Streams, we were using Salesforce. We worked together to integrate Streams with Salesforce. I now use Zoho to support out customers. They have not integrated with Zoho even though they said it is on the list. This is the only down side and reason why I would ever find another provider.
September 2016
Carlos from Reedak Financial
Company Size: 11-50 employees
Industry: Financial Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
September 2016
Great product, great customer support, I am a satisfied customer.
Our last VoIP providers (not appropriate to name then here) were not very satisfactory. We had constant issues. Their mobile app was horrid, the connection would often broke down. Even so I had not thought about changing the company until I received a marketing call from PanTerra. And I didn't want to switch until their salesman gave me pricing details and asked me to visit their website and watch the product video. After going through the product details and watching the video, I was convinced that this is the product I want! I have an 11 member team, and we need to IM regularly. The best thing I like about Panterra's Cloud UC is the cloud storage option. I can run my business from anywhere and from any device; mobile or computer (I don't own a tablet but I am sure their services work seamlessly on tablets too). Built in analytics is another rare feature. This service is highly recommended especially if you like single-solutions. Cloud UC offers 6-in-1 services and it easily integrates with software like Outlook and Office. I like it very much because I don't want eight software running on my computer at a time; I like to keep everything compiled into one solution and that's were Panterra's software came to my aid.
Pros
Cloud storage option, increased accessibility, outstanding and easy mobile app, competitive pricing.
Cons
They do not have the best of interfaces, at least I am not crazy about it. Minor issue but should be pointed out nevertheless.
June 2018
Anonymous
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
2.0
Customer support
2.0
Functionality
2.0
June 2018
Clunky, outdated, lacking features. There are better means of communication for sure.
I guess the only reason we still use it is the operator switch board. We're able to see if someone is available or not, and then send those calls to and fro.
Pros
There isn't a whole lot that I like at all. I like that I'm able to still select the old interface when I log in. Nothing else really.
Cons
It's hard to use. Settings are confusing, sometimes nothing happens when you configure them (no changes occur after saving). I don't always see/hear/notice my messages when someone is sending me messages. The app is extremely old as well.
September 2016
Nuur from Gloria9 Technologies
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
3.0
September 2016
Finally changed my VoIP providers and I am very happy.
Our last VoIP providers (not appropriate to name then here) were not very satisfactory. We had constant issues. Their mobile app was horrid, the connection would often broke down. Even so I had not thought about changing the company until I received a marketing call from PanTerra. And I didn't want to switch until their salesman gave me pricing details and asked me to visit their website and watch the product video. After going through the product details and watching the video, I was convinced that this is the product I want! I have an 11 member team, and we need to IM regularly. The best thing I like about Panterra's Cloud UC is the cloud storage option. I can run my business from anywhere and from any device; mobile or computer (I don't own a tablet but I am sure their services work seamlessly on tablets too). Built in analytics is another rare feature.
Pros
Cloud storage option, increased accessibility, outstanding and easy mobile app, competitive pricing.
Cons
They do not have the best of interfaces, at least I am not crazy about it. Minor issue but should be pointed out nevertheless.
January 2017
Nigel from Variant Architecture
Company Size: 51-200 employees
Industry: Architecture & Planning
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
January 2017
Awesome Experience!
I work in Technical Support for a major software company so I have some experience in customer service. Mike was awesome. He quickly handled my issue, found the root cause, and stayed with me until the fix was in place. I wish there were other VOIP service providers with a great customer service good manners and customer services really stick with you. Issues come and go, it is a part of every product. Panterra have some issues too but they are quickly resolved.
Pros
I like its look and feel, it is not complicated, it is easy to use and above all it works!
Cons
Installation cost/shipping and other minor costs were not included in my original invoice. I'll be honest that is a little bit annoying when you have to pay little bit extra than you thought you were going too.
September 2016
Sarah from Mashric Media
Company Size: 11-50 employees
Industry: Online Media
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
3.0
September 2016
Thumbs up to Panterra's Smartbox
I really like Panterra's services. We are using Smartbox and so far it has been to great effect. My company is a media (online content publishing) company and we need a lot of communication at every second of the day. Previously we were using Maxi Net and unfortunately it was inadequate. Now with SmartBox we have everything we need. On behalf of my company we can say that we are very happy.
Pros
I like how it is designed. Completely browser based. Pricing is good.
Cons
The installation team arrived 3 days late. In the end it didn't matter much but it was annoying.
September 2016
Jonathan from Mashric Media
Company Size: 11-50 employees
Industry: Media Production
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
September 2016
Panterra's Smartbox is a delight - highly recommended!
I like Panterra's smartbox because it is very easy and I can access it from anywhere since it is web browser based. I am currently in Germany and my communication with our office in US is seamless. They have a feature called call forwarding, I am finding that particularly handy.
Pros
The ease of use and great features like call forwarding.
Cons
I think pricing could've been a little better. Other than that no worries, we are happy with Smartbox.
December 2017

Matt from THE PREFERRED GROUP OF TAMPA
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2017
I was scared moving from a VOIP solution with a local servicer to a cloud-based solution.
Lower call costs for my call center and reliable recordings that are critical in our industry.
Pros
It does everything I need including reliable and retrievable call recordings. The customer service is phenomenal and implementation was super easy.
Cons
Haven't found anything yet but it has only been a little over a year...LOL. We don't use all the functionality so we will explore more if we need to.
June 2018
Anonymous
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2018
Satisfied customer
Pros
Real time results and data is what a comoany really needs in giving great customer service support to our clients
Cons
There is nothing to say about this software as this is somethong we use daily and relay on every hour
October 2016
Shawn from PanTerra Networks
Company Size: 51-200 employees
Industry: Telecommunications
Time Used: Less than 2 years
Review Source: GetApp
October 2016
September 2016
James from Dean Caillier Design
Company Size: 11-50 employees
Industry: Construction
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
September 2016
Panterra is awesome
I am not going to pretend to be an expert here. Panterra is my first ever VOIP service provider but I got to say I have absolutely LOVED their service. I have been their customer for a little over two months. I haven't had any downtime as yet. The features work exceptionally well. What amazes me most is their customer services. Ever since the installation, they have been emailing me, following up and asking me if I am having any troubles, they have tried to upsell me a few times. The thing I like most is that they value their clients. Errors and glitches are a part of life, everyone secretly accepts that. But it is the customer services and dealings from the company that ensure long-term relationships. It is delightfully refreshing to be in business with a company that values my company.
Pros
Great quality, great features and an amazing customer service.
Cons
The cost of shipping/delivery wasn't mentioned in the original invoice. I just felt that they should've told me earlier.
September 2018
Anonymous
Company Size: 11-50 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
4.0
Functionality
3.0
September 2018
More Complicated Than Need Be
Pros
I like that it offers multiple services, cloud, phone, chat.
Cons
The system is more complicated than it needs to be.
November 2018
Abner from UC Berkeley Graduate School of Journalism
Company Size: 51-200 employees
Industry: Media Production
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2018
PanTerra Streams
Pros
I'm frightened by how much you can do with this
Cons
Excellent product but geared more towards bigger business and teams than what I work with