All Enghouse Contact Center Reviews
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Ease-of-use
4.7
Customer Support
4.4
Value for money
4.2
Functionality
4.3
"What we like the most about this software is that it is extremely powerful, since it offers all the features that a BPO company needs to provide a high quality service to its clients."
"The end to end experience has been excellent, a strong procurement submission which continued through the design and implementation phase."
"When we upgraded to an Avaya phone system the transistion was flawless. With that any upgrades for version upgrades have been flawless."
"The only complain I have had comes from my users. From Ver 9 to 11 Desktop was removed to Touchpoint."
"Reporting and Wallboard need some serious work to be usable. I am looking forward to implementing webchat and social media management in the future."
"Does not support remote working. Expense to upgrade and move to new server infrastructure."
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1-21 of 21 Reviews
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