RMS Campground is a cloud-based camp management solution designed for small and midsize businesses that offers online registration, customer management, food service management and billing functionalities within a suite. The product is suitable for county, state and government parks, enterprise RV park management companies, RV resorts, RV parks and campgrounds.

RMS Campground features online booking and users can add a “book now” button on their website. The product synchronizes data across different booking channels such as offline, website and third-party booking websites so that availability information is updated in real time. It also features PCI compliance, which allows customers to make secure online payments for the camp bookings.

RMS Campground enables users to manage listings and booking across third-party websites such as HomeAway, Expedia, Booking.com, TripAdvisor and more. The product also integrates with Boom Gate software, which allows users to manage park access and controls.

Dashboard
Dashboard

Dashboard

Multiple devices

Multiple devices

Supported Operating System(s):

Web browser (OS agnostic)



69 Reviews of RMS Campground

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 69 reviews

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Colin from Discover Stradbroke

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Customer support unexpected

I sent off 3 seperate support requests on a Saturday afternoon expecting responses on Monday. Lo and behold I had responses within 10 minutes and then a phone call when one didn't give the info I had requested. Blown away by that after my experiences with other PMS.

Pros

So many features. Especially love the reporting. We're linking up with HomHero which uses RMS for the back end Trust Accounting. The software relationship between the two is coming together nicely but with some to be expected hiccups along the way. Really amazed at RMS support which is prompt and reliable.

Cons

Communication between RMS and HomHero, while improving, needs further development ASAP. Still, better than alternatives.

Review Source: Capterra

Marea from Pleasurelea Resort and Caravan Park

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

RMS Support

Pros

Ease of use and support given by the technical team with assistance

Cons

Not experienced enough yet to comment...

Review Source: Capterra

Meagan from Lockmore Financial Services

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Making life easier

very good - system easy to use, love being able to access from off site,

Pros

Easiness of use for people of all ages and abilities for the basic items.
Accessing from elsewhere from a laptop very simple and a good back up to the desktop.

Cons

Finding reports -
Mobile functionality to make bookings on the run if I am not on site.

Review Source: Capterra

Barbara from Aruba Sands Resort

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

GREAT SUPPORT AND FOLLOW

It is so nice to be able to have the same person to deal with 90% of the time as they know how you operate and we can fully understand one another

Pros

Great backup support in such excellent time

Cons

Just the different layout of what I have been used to for years

Review Source: Capterra

marleen from Motel

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

receptionist

excellent

Pros

assistance is only a phone call or email away.
Find it very easy to use.

Cons

erros when up grades are done.
screen freezes some time

Review Source: Capterra

Gayle from Austin South Brisbane

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

RMS is always very helpful

Our rep is always such a pleasure to deal with and so very helpful. Keep up the great service

Pros

The service is always good and quick and nothing is a problem to her.

Cons

The updates and no advice that it has happened or if it is done on end of month

Review Source: Capterra

Lynne from Goondiwindi Freedom Lifestyle Park

Number of employees:  2-10 employees

Ease-of-use

Customer support

Functionality

October 2018

Fantastic Customer Service.

I love the customer service, they are amazing, so quick, so good. Just the customer service alone is worth having this product.

Pros

It's reasonably easy to use and as the years go by I am learning more and more about it. The tutorials that the customer representative gives are most enlightening and I've learned heaps from those.

Cons

It crashes at least once/day. Generally the busy part of the day.

Review Source: Capterra

Pauline from Whyalla Playford Apartments

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Assistance with RMS

I think it is a fabulous assistant especially for someone new like me learning the ropes

Pros

The friendly assistance I have received on numerous occassions

Cons

Had 1 assistant I thought was a little rude over the phone

Review Source: Capterra

Patrick from Cove Communities

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great Value

Best software product in the market.

Pros

Ease of use and the Training Mode access to train staff is great

Cons

Need more OTA connections like AirBnB etc.

Review Source: Capterra

Bob from Point Sebago Venture 1

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

RMS POS Support

good

Pros

The RMS POS support is outstanding. The ease by which I was helped.

Cons

delay do to time zone differences.filling out this form

Review Source: Capterra

Marie from Veriu Hotels & Suites

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Prompt Action

Efficient team and user friendly software.

Pros

The Support team are very efficient in fixing the issue. Customer Rep. are highly recommendable.

Cons

There is no problem that the Support team cannot fix

Review Source: Capterra

Nicole from Hillcrest Apartments

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

October 2018

na

Pros

seems quicker, but there are alot of things from RMS9 that were better.

Cons

That it's on the cloud - if the server goes down, which it has, we have no system to operate...

Review Source: Capterra

David from Warburton Holiday Park

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

September 2018

Awesome software and best help

More control of our bookings

Pros

The back up help provided by the RMS team

Cons

Still comming to grips with the mobile version.

Review Source: Capterra

Response: RMS - The Hospitality Cloud, RMS

November 2018

David, Thank you so much for your kind words and taking time to write such a great review .It is nice to hear from any client about the system and especially the ones that have been with us for so long. Happy to hear your taking advantage of the mobile version of RMS. The mobile housekeeping portal is one of the most popular aspects. Thank you for being the best part of RMS!

Cindy from Fisherman's Cove RV Resort

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Awesome Service

Very easy to use once you learn the system.

Pros

Ease of being able to do most on one screen.

Cons

Not very much so far. I don't think I will have many cons.

Review Source: Capterra

Response: RMS - The Hospitality Cloud, RMS

August 2018

Thank you Cindy for the kind words. We strive daily to earn them and are thrilled that you are finding the system easy to use. Welcome to the RMS family!

Holly from Recreational Facilities and services

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

The reservation system is intuitive and easy to use.

No double bookings! Better accounting and front desk controls!!!

Pros

The real-time online bookings!! If a customer is booking a site or cabin online, it becomes unavailable to the front desk staff. This has eliminated double bookings! It is not clunky like campground manager.

Cons

The error messages after the developers install an improvement. I love the fact that they listen to their customers and respond to improve the customer experience but wish they would do more testing before rolling the improvements out.

Review Source: Capterra

Response: RMS - The Hospitality Cloud, RMS

August 2018

Holly, Thanks for leaving a review and sharing the ease-of-use of RMS. Highly appreciated! It's great to know how RMS has helped you to have better control over your property. We appreciate your valuable suggestion regarding testing, and this will be passed on to the team concerned and as you know we listen!! Thank you for being the best part of RMS!

Lance from A&M Perdido Key RV resort

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Angie was Absolutely outstanding

Pros

Customer service. Always eager to help. Helps us understand and very patient in walking through all the steps. Never makes me feel stupid since I am still learning this software.

Cons

If there was anything that I could say about this is that i have no idea. I have never used any other camp software I have used plenty of dental and never could get help with technical support but this is great.

Review Source: Capterra

Response: RMS - The Hospitality Cloud, RMS

August 2018

Welcome to RMS! Thank you for taking the time to share your experience with others to review. We are proud to provide outstanding customer support and will pass this along to Angie. Look forward to continuing to grow with A&M Perdido Key RV Resort

Wendy from Gunnison Lakeside Campground and RV Park

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Working with their representative has been wonderful. She is very helpful and personable.

Pros

The use of overwrites.

Cons

the confusion when trying to get help, until their executive help, then it was great

Review Source: Capterra

Response: RMS - The Hospitality Cloud, RMS

August 2018

Wendy, Thanks for taking the time to provide the feedback. Much appreciated! Customer Support is always eager to be of assistance and regret there was any confusion in reaching us. The needs of our clients are our #1 priority!

Michelle from Perdido Key RV and marina

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Absolutely excellent service!!

Pros

Customer service is excellent. Always friendly and eager to help!! If we don't understand something they help any way they can and we do not have to hold very long.

Cons

Nothing! We absolutely love the software. Sometimes the language will change to French then back to English. Other than that no complaints

Review Source: Capterra

Response: RMS - The Hospitality Cloud, RMS

August 2018

Welcoming Perdido Marina to the RMS Family! Thank you for taking the time to write such a kind review a review, Michelle! it is greatly appreciated. And together we can learn French - Au revoir

Courtney from Zeman Homes

Ease-of-use

Value for money

Customer support

Functionality

July 2018

RMS is a pretty easy to use software given the amount of features it provides its customers.

At the end of the day, it does the basic functions which is to be able to book reservations and take payments.

Pros

Easy to learn

Has about every feature one would ever need

Visually pleasing and easy to follow.

Love the menu search function.

Cons

Customer support is hit or miss. Some are great and others are awful, so it's very frustrating. You should have people specialize in certain functions and then route calls accordingly. System is too big for everyone to know everything.

The timing/money for customer reports is just absurd. Even making an "enhancement" to a report that's already out there is a ridiculously long process. You should have a division of your development team dedicated to this so the requests don't take so long.

All reports should have the option to run as rate type as opposed to just site type. Not everyone designates specific sites as specific rate types, so it's hard to run your business.

Should be able to batch reports to schedule to send to users as opposed to each one being it's own email.

Occupancy report needs more options: ie: reservation status.

Should have a yearly user conference in the US.

Review Source: Capterra

Response: RMS - The Hospitality Cloud, RMS

July 2018

Thanks for sharing your experience and feedback Courtney! We are pleased to know that you are enjoying the benefits of RMS. We also appreciate your suggestion and shared it with the department concerned to look into it. We constantly release new features and update our product regularly, and your comments will definitely help us make the product even better.

Louri from Ford Idaho Horse Park/Ford Idaho Center

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Bob fixed my emergency situation!!! He was fantastic, knowledgeable , pleasant!

Pros

Navigation, easy to use. Help desk is amazing. Janelle, our trainer was fantastic, even after we went live. I love the ability to submit questions online and have them answered so quickly. Everyone I've had any contact with is extremely knowledgeable.

Cons

Doesn't quite fit EVERY aspect of our property but it has made our operation of Horse Park so much easier in several ways. I would love it if I could transfer "requirements" on a sibling reservation to the Group folio when you select "Group Rate -yes" instead of having to transfer them individually. We have Group folios that have anywhere from 10 to 50 siblings.

Review Source: Capterra

Response: RMS - The Hospitality Cloud, RMS

July 2018

Welcome to RMS and Thank you Louri for the kind review and mentioning our staff members Bob and Janelle, we think they are pretty fantastic too and will be sure to share with them! We value your input and continually strive make improvement to what is important to suit many needs and makes your jobs easier. Thank you for being the best part of RMS!


Displaying 1 - 20 of 69 reviews