RMS Campground is a cloud-based camp management solution designed for small and midsize businesses that offers online registration, customer management, food service management and billing functionalities within a suite. The product is suitable for county, state and government parks, enterprise RV park management companies, RV resorts, RV parks and campgrounds.

RMS Campground features online booking and users can add a “book now” button on their website. The product synchronizes data across different booking channels such as offline, website and third-party booking websites so that availability information is updated in real time. It also features PCI compliance, which allows customers to make secure online payments for the camp bookings.

RMS Campground enables users to manage listings and booking across third-party websites such as HomeAway, Expedia, Booking.com, TripAdvisor and more. The product also integrates with Boom Gate software, which allows users to manage park access and controls.



83 Reviews of RMS Campground

Overall rating

4.38 / 5 stars

Filters:

Showing 1 - 20 of 83 reviews

January 2019

Ronyce from Kingsley Motel

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Promp reply problem resolved.

Pros

Problems can be solved with the help of support. We never have to wait too long for a reply to our query.

Cons

The guest confirmation correspondence I feel has not got clear information ie has the date but feel the day and date would be better. also if the are booking more than 1 room it doesn't say how many rooms are booked just has the total number of guests.

January 2019

Alan from Heartland RV Park & Cabins

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Owner

Pros

Notifications to confirm reservations and auto welcome emails

Cons

Complex setup is a challenge anyone isn't computer savvy.

December 2018

Steve from MRR

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Good service

The support staff was excellent again in sorting out my issues

Pros

The staff are very good

Cons

Sometimes the time for a reply

December 2018

Sarah from Week2Week Serviced Apartments

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

December 2018

Week2Week and RMS

Overall great - always tricky when changing systems, but the support and system updates are working. Except Airbnb.

Pros

The option to have different databases for different parts of the busines. The ease of use and support

Cons

There are a few tweaks needed to make it work for serviced apartments as it is really based on holiday parks. VAT (option to add net rates and the system adds the VAT would be awesome)
Option to add commission paid to agencies would also be great
Airbnb has broken.
Not connected to HomeAway UK

December 2018

Marie from Veriu Hotels & Suites

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Report Wirter

Pros

Their Customer Service Team, like is one of their asset. Always willing to assist and never gets tired of finding the solution to our query

Cons

Without their Customer Service Team department, it will not be a pleasure to work with RMS. Everyone in the Customer Service and Technical Support team are your company asset.

December 2018

Denis from Flinders Landing Apartments

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Great customer service and RMS knowledge base

Pros

Ease of use and support given by the technical team and customer service.
Accessibility from mobile to laptop and desktop.

Cons

I have not experienced any problems yet and I have been using RMS for about 10 years now.

December 2018

Lesley from Bay of Islands Holiday Homes

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Trust Payment

RMS is a valued part of our business

Pros

Ease of making reservations, collecting reservations online

Cons

The complex Trust System is not that easy to use for new people, once you understand the system it appears to function well - it take along time to understand, at least 6 months...

December 2018

Sandra from Bicheno East Coast Holdiay Park

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

customer support

Pros

It is easy to use when you know what you are doing.

Cons

When I cant work out how to do something

December 2018

Sunny from Comfort Apartments South Perth

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Customer Service is always excellent!!

In my opinion RMS continues to offer great value and if 9+ worked as well as 9 then it would be smashing!!

Pros

Review is for 9 as its better than 9+. Yes I know that 9 will be unsupported shortly and that, I believe, is a shame.

Cons

9+ is still very slow for us and has a number of issues. We have made a list of the ongoing issues and will send shortly.

December 2018

Rosemary from Coal Valley Motel

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

5 of 5

Functionality

2 of 5

December 2018

Nightmare

I cant believe that I have been charged for this and have rates have just been increased

Pros

RMS Staff have been terrific, I have spent a considerable amount of time on the phone. There seem to be a lot of reports which I hope to utilise a bit more

Cons

The set up created almost 12 months of issues for our business, I still have accounts I am chasing.
There should have been a process for the set up of 9+ which included the transition from 8
It is TOOO slow

December 2018

Cherri from Palmer Trading Ltd

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Owner (Trust) Accounting

Always great and helpful and easy to contact.

Pros

Ease of use. Monthly statements and expenses are done at the push of a button!

Cons

Nothing at all. When you have done it manually this is like a dream.

November 2018

Stephen from Windana Cottages

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Management of our accommodation couldn't be easier with RMS

Pros

Works well with booking.com, expedia etc for managing bookings with no double ups or any issues. Easy to use and to keep track of everything

Cons

Tariffs can be a bit confusing when using with OTA's but that's a small price to pay for flexibility.

November 2018

Gini from Painters Island Caravan Park

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Thank You Letter Widget

Pros

Quick and professional service from CSR

Cons

did not experience anything negative about service today

Response from RMS - The Hospitality Cloud of RMS

Replied November 2018

Thank you for your feedback and taking the time to complete this review Gini. We continue to work hard at offering the best Customer Service and support in the industry and will always strive to set the benchmark in regards to our support and customer success programs. The team will be very pleased to see your feedback!

November 2018

Pamela from BoaVida RV Parks and Resorts

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

RMS Knowledge Base

Pros

Great idea to have a library of answers for frequent issues.

Cons

Knowledge base needs to be updated. When trying to follow instructions, I get to points where the field has been moved, renamed or deleted. Now I don't know what to do other than call tech support.

November 2018

Colin from Discover Stradbroke

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Customer support unexpected

I sent off 3 seperate support requests on a Saturday afternoon expecting responses on Monday. Lo and behold I had responses within 10 minutes and then a phone call when one didn't give the info I had requested. Blown away by that after my experiences with other PMS.

Pros

So many features. Especially love the reporting. We're linking up with HomHero which uses RMS for the back end Trust Accounting. The software relationship between the two is coming together nicely but with some to be expected hiccups along the way. Really amazed at RMS support which is prompt and reliable.

Cons

Communication between RMS and HomHero, while improving, needs further development ASAP. Still, better than alternatives.

Response from RMS - The Hospitality Cloud of RMS

Replied November 2018

Thanks for your overwhelming positive feedback Colin. Our Homhero is being diligently worked on by our online and Trust teams and we continue to work with the HomeHero development team to ensure we provide our customers the very best in integrations. Our Trust support team will be very pleased to see your response!

November 2018

Kelly from Palm Beach Motorcoach Resort

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Monthly Payments

We will be able to charge monthly payments automatically with credit cards and have reservations made online with ease.

Pros

This software is so amazing and has the capability to do just about anything that you want it to do. . . you just have to know how to access it. Calling RMS and talking to a representative to walk you through it was very simple and helpful! CSR was awesome!

Cons

I would love for it to calculate how much the monthly payments would be when you put in the deposit instead of having to manually figure them out.

Response from RMS - The Hospitality Cloud of RMS

Replied November 2018

Hi Kelly! Thank you so much for your feedback and we pride ourselves on our customer service and strive towards offering the best support that leads to our customers being very successful. I will take you feedback on the monthly payments back to our development and Parks support team to see if this can work in a better manner for you!

October 2018

Marea from Pleasurelea Resort and Caravan Park

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

RMS Support

Pros

Ease of use and support given by the technical team with assistance

Cons

Not experienced enough yet to comment...

Response from RMS - The Hospitality Cloud of RMS

Replied November 2018

Hi Marea, Thank you for taking the time to complete this review! We hope you continue to enjoy using RMS and if you do have any issues please continue to contact our very helpful Support team!

October 2018

Meagan from Lockmore Financial Services

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Making life easier

very good - system easy to use, love being able to access from off site,

Pros

Easiness of use for people of all ages and abilities for the basic items.
Accessing from elsewhere from a laptop very simple and a good back up to the desktop.

Cons

Finding reports -
Mobile functionality to make bookings on the run if I am not on site.

October 2018

Barbara from Aruba Sands Resort

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

GREAT SUPPORT AND FOLLOW

It is so nice to be able to have the same person to deal with 90% of the time as they know how you operate and we can fully understand one another

Pros

Great backup support in such excellent time

Cons

Just the different layout of what I have been used to for years

Response from RMS - The Hospitality Cloud of RMS

Replied November 2018

Thanks Barbara! We are sure you will begin to find RMS 9Plus a little more user friendly as you get used to it but if you do have any issues, no matter how small you feel they are, please do not hesitate to contact our wonderful support team. As you mentioned we pride ourselves on our ability to resolve customer issues in a very timely manner. I will pass your comments on to Adreena today who is your Primary Support contact. We do try to ensure every clients has one primary contact within the support team to achieve the best result for both parties!

October 2018

marleen from Motel

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

receptionist

excellent

Pros

assistance is only a phone call or email away.
Find it very easy to use.

Cons

erros when up grades are done.
screen freezes some time

Response from RMS - The Hospitality Cloud of RMS

Replied November 2018

Hi Marleen, Thank you for your feedback - we really appreciate it when a customer takes the time to acknowledge our customer support. We will continue to improve in our communications with clients when we have planned releases and upgrades and acknowledge this is an area we do need to improve upon to ensure all of our users are aware of updated functionality. Please feel free to email me on customersupportmanager@rmscloud.com as the screen freezing issue is a concern that we should resolve.