RMS Campground Software


 

RMS Campground is a cloud-based camp management solution designed for small and midsize businesses that offers online registration, customer management, food service management and billing functionalities within a suite. The product is suitable for county, state and government parks, enterprise RV park management companies, RV resorts, RV parks and campgrounds.

RMS Campground features online booking and users can add a “book now” button on their website. The product synchronizes data across different booking channels such as offline, website and third-party booking websites so that availability information is updated in real time. It also features PCI compliance, which allows customers to make secure online payments for the camp bookings.

RMS Campground enables users to manage listings and booking across third-party websites such as HomeAway, Expedia, Booking.com, TripAdvisor and more. The product also integrates with Boom Gate software, which allows users to manage park access and controls.

 

RMS Campground - Dashboard
 
  • RMS Campground - Dashboard
    Dashboard
  • RMS Campground - Multiple devices
    Multiple devices
Supported Operating System(s):
Web browser (OS agnostic)

25 Reviews of RMS Campground

Showing 1-20 of 25

 

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Courtney from Zeman Homes

July 2018

July 2018

RMS is a pretty easy to use software given the amount of features it provides its customers.

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At the end of the day, it does the basic functions which is to be able to book reservations and take payments.

Pros

Easy to learn

Has about every feature one would ever need

Visually pleasing and easy to follow.

Love the menu search function.

Cons

Customer support is hit or miss. Some are great and others are awful, so it's very frustrating. You should have people specialize in certain functions and then route calls accordingly. System is too big for everyone to know everything.

The timing/money for customer reports is just absurd. Even making an "enhancement" to a report that's already out there is a ridiculously long process. You should have a division of your development team dedicated to this so the requests don't take so long.

All reports should have the option to run as rate type as opposed to just site type. Not everyone designates specific sites as specific rate types, so it's hard to run your business.

Should be able to batch reports to schedule to send to users as opposed to each one being it's own email.

Occupancy report needs more options: ie: reservation status.

Should have a yearly user conference in the US.

Review Source: Capterra
 

Louri from Ford Idaho Horse Park/Ford Idaho Center

June 2018

June 2018

Bob fixed my emergency situation!!! He was fantastic, knowledgeable , pleasant!

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Pros

Navigation, easy to use. Help desk is amazing. Janelle, our trainer was fantastic, even after we went live. I love the ability to submit questions online and have them answered so quickly. Everyone I've had any contact with is extremely knowledgeable.

Cons

Doesn't quite fit EVERY aspect of our property but it has made our operation of Horse Park so much easier in several ways. I would love it if I could transfer "requirements" on a sibling reservation to the Group folio when you select "Group Rate -yes" instead of having to transfer them individually. We have Group folios that have anywhere from 10 to 50 siblings.

Review Source: Capterra
 

Shelley from Pine Grove Campground

May 2018

May 2018

Excellent!!!!

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Tremendous benefits- we started using this system last year and found it to be so easy to understand, teach and use- we are all happy with the ease of use.

Pros

Ease of use- runs smoothly- easy to teach to other users- enjoy the customized screen each user can set up to their liking/settings

Cons

Cannot find anything that I dont like with this system. Its ease of use makes it a great system to understand

Review Source: Capterra

  Response: RMS - The Hospitality Cloud, RMS

Date: June 2018

June 2018

 

Thank you for the excellent review Shelley!
We are happy that you find the system easy to use and enjoy the personalized settings, we are continually looking for ways to make your job easier.

Check out what's new or coming soon https://www.rmsnorthamerica.com/news-and-events/

 

Mark from Walnut Grove RV Park

May 2018

May 2018

Training is excellent. They go out of their way to help get setup.

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Pros

Automation and Flexibility are so important. I can change the software to fit our company and not the other way around. Having the ability to change menus and pricing myself means the only thing slowing down my company is me.

Cons

When saving tickets, it takes 3 to 5 seconds, that's a lot of time for small-talk with customers. To print a receipt it can take another 30 seconds just to start printing. Time better spent helping other customers

Review Source: Capterra

  Response: RMS - The Hospitality Cloud, RMS

Date: June 2018

June 2018

 

Thank you for the kind review Mark!
We are happy to hear that RMS can provide the things that are important to you with the customization to fit your business model.
Good news! We have a Smart Printing solution to save time on the print process, we know every click matters. A customer support representative will reach out to set up.
Thank you for continuing to be the best part of RMS!

 

sean from Adirondack Camping Village
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

I have been using the program for 4 months and find that it is a great program which covers everything

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The customization and the reports for managing and accounting are the best part of the program.

Pros

The RMS progam is very customizable. It can be set-up to address mutltiple scenarios for all types of accomodations.

Cons

If too many screens are open at one time the program seems to lag a little and some portions of the windows are not visible on smaller size computer screens and displays .

Review Source: Capterra

  Response: RMS - The Hospitality Cloud, RMS

Date: June 2018

June 2018

 

Thank you for your kind review, Sean! We are happy to have you as partner!
RMS is indeed adaptable for even the most unique set up scenarios and pleased you have found a solution to fit your needs.
We have listened to your concerns about speed and made improvements to performance in the most recent update and continue to add to the robust reporting menus.
Thank you for you honest feedback regarding screen size. RMS is optimized for full desktop however offers mobile capabilities.
Look forward to continuing to support Adirondack!

 

Anthony from SWAN BAY RESORT - 1000 Islands Premier RV Park & Marina

April 2018

April 2018

had a few minor changes all handled by Angie Bernard - AWESOME EMPLOYEE...worth her weight in gold !

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works great with our RV Resort reservations

Pros

software is good...most interested in the customer service !! Anytime I have had any issues they have been taken care of by Angie. I have been involved since the beginning with selecting RMS and have worked with and still have access to and talk with Todd Sabo occasionally . I believe you all use our property and set-up as a model for prospective clients

Cons

can't really say anything bad about the software...every once in awhile it glitches out but it's software !!!

Review Source: Capterra

  Response: RMS - The Hospitality Cloud, RMS

Date: June 2018

June 2018

 

Thank you Anthony for sharing and mentioning our staff member Angie, we will be sure to share!
We are proud to have Swan Bay Resort as a loyal partner and advocate to others.

 

Sara from Dogwood Valley

February 2017

February 2017

Love it! Easy to use!

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We switched to RMS for our campground, and it has been fantastic! The reports that are generated are top notch, and the program is incredibly user friendly. They are constantly updating and improving and are really easy to work with.

Review Source: Capterra

  Response: RMS - The Hospitality Cloud, RMS

Date: June 2018

June 2018

 

Thank you for your kind review, Sara. We are happy to have you as a loyal partner!

 

Mandi from OOB Campground
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Great software

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Have been using RMS for over a year. Great software. Easy to learn. Has the features we need. Not thrilled with the Point of sale functions it is some what limited for our needs. We can't use the Point of sale module they have because we have MAC computers. Overall good software and good service.

Pros

Easy to use, web based, great booking chart, pencil feature is nice, multiple ways to book reservations.

Cons

Point is sale function is not the best

Review Source: Capterra

  Response: RMS - The Hospitality Cloud, RMS

Date: June 2018

June 2018

 

Thank you for your kind review, Mandi!
We are always grateful for feedback to continue to improve and have made advancements with POS and MAC performance.
Thank you for being the best part of RMS!

 

Chris from Wilbur Hot Springs

April 2016

April 2016

We have been using the system for approximately one year and have had virtually no problems.

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Pros:
For a small operation, the rooms are easy to see and identify guests
Making reservations is reasonably easy
The accounting procedures are easy to use for nightly close out and information research
Transferring between screens is easy (booking chart, having several guest reservations open at once)
Grouping rooms together is very helpful. Easy to move between rooms
Good that there are choices on data display (name, rate type, balance, etc) on the room bookings in the booking
chart, very helpful

Cons:
It would be helpful to be able to differentiate the different types of rooms by horizontal color markers
The guest search engine means moving to a different screen; it would be nice to have a search field on the
booking chart where last name, first name could be entered

Review Source: Capterra

  Response: RMS - The Hospitality Cloud, RMS

Date: June 2018

June 2018

 

Hi Chris, appreciate your review and loyalty.
We continuously work to improve our products and will take your feedback into consideration. Thank you for the comments.

 

Kerry from The Springs at Borrego

February 2016

February 2016

Finally found the software for our future!!

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Since switching to RMS software in September of 2015, we are so completely satisfied with not only all the attributes of this program but the ease of daily use. We are a campground and we have been looking for a hotel based program that would let us change the verbiage to be "campground friendly", we have found that in RMS. The channel management feature in RMS has really sent our online reservations through the roof!
We have had A+ customer service and training also, which everyone knows is what really separates good software from great software. If you are looking to convert to state of the art, cloud based technology, RMS should be your choice.

Review Source: Capterra

  Response: RMS - The Hospitality Cloud, RMS

Date: June 2018

June 2018

 

Thank you for the review Kerry & the recommendation for other hoteliers. Providing superior customer support is the cornerstone to augment the RMS software and pleased to partner with you.

 

Kristie from Cozy Creek Family Campground

February 2016

February 2016

Unexpected love!

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I wasn't looking to switch software providers until a good friend and fellow campground owner convinced me to watch the Demo. I am so happy I watched the demo and looked more into RMS. RMS has allowed me to open more doors and go down more paths than any software I have worked with before! Thank you RMS!

Review Source: Capterra

  Response: RMS - The Hospitality Cloud, RMS

Date: June 2018

June 2018

 

Thank you for your kind review, Kristie. We are happy to have you as a partner!

 

Ann from Islander Resort

February 2016

February 2016

RMS is very comprehensive, flexible software for the hospitality industry.

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RMS is a good solid platform that is constantly innovating and improving often in response to users suggestions. Customer Service is good, and timely.

Review Source: Capterra
 

Sandra from New Port Pacific

January 2016

January 2016

Easy to use, comfortable talking to the support team, very Friendly staff.

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Very good to keep track of reports and review them, and also good to manage rates and revenue

Review Source: Capterra
 

Melissa from Winding River Ranch

December 2015

December 2015

We have been using the software for 1 1/2 years and it's very user friendly

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Very easy to use, I just haven't used some of the features often enough yet to be comfortable but the support team is very responsive and helpful!

Review Source: Capterra
 

Patty from Dream Lake Campground

December 2015

December 2015

Very easy to learn and use

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Great product, easy to use, customer service readily available to assist

Review Source: Capterra
 

Steven from Quality RV Resorts

December 2015

December 2015

Works fantastic for our needs on day to day operations, and reporting

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Keeps tract of everything, good reports to manage rates and revenue

Review Source: Capterra
 

Marcus from Front Row Real Estate LLC

November 2015

November 2015

Getttinq acquainted with RMS they are very good at walking you thru step by step.vA

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A great program easy to work with. but make sure you have the time for training .Also watch all the videos.

Review Source: Capterra
 

Kathleen from Advanced Outdoor Solutions

October 2015

October 2015

Loyal Customer Since 2008

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I have used the RMS PMS software since 2008.

When connecting my first property, I looked high and low for a top notch product with the flexibility to meet the needs of my high end Outdoor Resort clients.
When I found RMS, I knew I found the product that would not only meet their needs now, but also grow with them in the future.
Their features such as real time online bookings, dynamic pricing, interactive maps, and mobile connectivity are just a few of the reasons I come back to this software for each new property.

Review Source: Capterra
 

Amy from Resort at Massey's Landing

October 2015

October 2015

Amanda in customer service is the BEST

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Amanda in customer service is amazing! She always responded quickly and accurately!

Review Source: Capterra
 

Marie from Strawberry Park

October 2015

October 2015

Very User Friendly - reports are much easier to pull in RMS

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Ive been using RMS for years, recently signed up our latest resort. Customer Service is always a pleasure to deal with. Recently had extensive training on "Owner Accounting" and had a one on one call with Amanda. If you don't know it by now, Amanda is one of your best instructors. When ever I have a question about owner accounting, Amanda is the best.

Review Source: Capterra
 
 
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