RMS Campground software


30 reviews(5.0/5)
30 reviews(5.0/5)

RMS Campground is a cloud-based camp management solution designed for small and midsize businesses that offers online registration, customer management, food service management and billing functionalities within a suite. The product is suitable for county, state and government parks, enterprise RV park management companies, RV resorts, RV parks and campgrounds.

RMS Campground features online booking and users can add a “book now” button on their website. The product synchronizes data across different booking channels such as offline, website and third-party booking websites so that availability information is updated in real time. It also features PCI compliance, which allows customers to make secure online payments for the camp bookings.

RMS Campground enables users to manage listings and booking across third-party websites such as HomeAway, Expedia, Booking.com, TripAdvisor and more. The product also integrates with Boom Gate software, which allows users to manage park access and controls.

Supported Operating System(s):
Web browser (OS agnostic)

30 Reviews of RMS Campground

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  • Cindy from Fisherman's Cove RV Resort

    Number of employees: 51-200 employees

    August 2018

    Awesome Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very easy to use once you learn the system.

    Pros

    Ease of being able to do most on one screen.

    Cons

    Not very much so far. I don't think I will have many cons.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: RMS - The Hospitality Cloud, RMS

    August 2018

    Thank you Cindy for the kind words. We strive daily to earn them and are thrilled that you are finding the system easy to use. Welcome to the RMS family!

  • Holly from Recreational Facilities and services

    Number of employees: 2-10 employees

    July 2018

    The reservation system is intuitive and easy to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    No double bookings! Better accounting and front desk controls!!!

    Pros

    The real-time online bookings!! If a customer is booking a site or cabin online, it becomes unavailable to the front desk staff. This has eliminated double bookings! It is not clunky like campground manager.

    Cons

    The error messages after the developers install an improvement. I love the fact that they listen to their customers and respond to improve the customer experience but wish they would do more testing before rolling the improvements out.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: RMS - The Hospitality Cloud, RMS

    August 2018

    Holly, Thanks for leaving a review and sharing the ease-of-use of RMS. Highly appreciated! It's great to know how RMS has helped you to have better control over your property. We appreciate your valuable suggestion regarding testing, and this will be passed on to the team concerned and as you know we listen!! Thank you for being the best part of RMS!

  • Lance from A&M Perdido Key RV resort

    July 2018

    Angie was Absolutely outstanding

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Customer service. Always eager to help. Helps us understand and very patient in walking through all the steps. Never makes me feel stupid since I am still learning this software.

    Cons

    If there was anything that I could say about this is that i have no idea. I have never used any other camp software I have used plenty of dental and never could get help with technical support but this is great.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: RMS - The Hospitality Cloud, RMS

    August 2018

    Welcome to RMS! Thank you for taking the time to share your experience with others to review. We are proud to provide outstanding customer support and will pass this along to Angie. Look forward to continuing to grow with A&M Perdido Key RV Resort

  • Wendy from Gunnison Lakeside Campground and RV Park

    July 2018

    Working with their representative has been wonderful. She is very helpful and personable.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The use of overwrites.

    Cons

    the confusion when trying to get help, until their executive help, then it was great

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: RMS - The Hospitality Cloud, RMS

    August 2018

    Wendy, Thanks for taking the time to provide the feedback. Much appreciated! Customer Support is always eager to be of assistance and regret there was any confusion in reaching us. The needs of our clients are our #1 priority!

  • Michelle from Perdido Key RV and marina

    July 2018

    Absolutely excellent service!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Customer service is excellent. Always friendly and eager to help!! If we don't understand something they help any way they can and we do not have to hold very long.

    Cons

    Nothing! We absolutely love the software. Sometimes the language will change to French then back to English. Other than that no complaints

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: RMS - The Hospitality Cloud, RMS

    August 2018

    Welcoming Perdido Marina to the RMS Family! Thank you for taking the time to write such a kind review a review, Michelle! it is greatly appreciated. And together we can learn French - Au revoir

  • Courtney from Zeman Homes

    July 2018

    RMS is a pretty easy to use software given the amount of features it provides its customers.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    At the end of the day, it does the basic functions which is to be able to book reservations and take payments.

    Pros

    Easy to learn

    Has about every feature one would ever need

    Visually pleasing and easy to follow.

    Love the menu search function.

    Cons

    Customer support is hit or miss. Some are great and others are awful, so it's very frustrating. You should have people specialize in certain functions and then route calls accordingly. System is too big for everyone to know everything.

    The timing/money for customer reports is just absurd. Even making an "enhancement" to a report that's already out there is a ridiculously long process. You should have a division of your development team dedicated to this so the requests don't take so long.

    All reports should have the option to run as rate type as opposed to just site type. Not everyone designates specific sites as specific rate types, so it's hard to run your business.

    Should be able to batch reports to schedule to send to users as opposed to each one being it's own email.

    Occupancy report needs more options: ie: reservation status.

    Should have a yearly user conference in the US.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: RMS - The Hospitality Cloud, RMS

    July 2018

    Thanks for sharing your experience and feedback Courtney! We are pleased to know that you are enjoying the benefits of RMS. We also appreciate your suggestion and shared it with the department concerned to look into it. We constantly release new features and update our product regularly, and your comments will definitely help us make the product even better.

  • Louri from Ford Idaho Horse Park/Ford Idaho Center

    June 2018

    Bob fixed my emergency situation!!! He was fantastic, knowledgeable , pleasant!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Navigation, easy to use. Help desk is amazing. Janelle, our trainer was fantastic, even after we went live. I love the ability to submit questions online and have them answered so quickly. Everyone I've had any contact with is extremely knowledgeable.

    Cons

    Doesn't quite fit EVERY aspect of our property but it has made our operation of Horse Park so much easier in several ways. I would love it if I could transfer "requirements" on a sibling reservation to the Group folio when you select "Group Rate -yes" instead of having to transfer them individually. We have Group folios that have anywhere from 10 to 50 siblings.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: RMS - The Hospitality Cloud, RMS

    July 2018

    Welcome to RMS and Thank you Louri for the kind review and mentioning our staff members Bob and Janelle, we think they are pretty fantastic too and will be sure to share with them! We value your input and continually strive make improvement to what is important to suit many needs and makes your jobs easier. Thank you for being the best part of RMS!

  • Shelley from Pine Grove Campground

    May 2018

    Excellent!!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Tremendous benefits- we started using this system last year and found it to be so easy to understand, teach and use- we are all happy with the ease of use.

    Pros

    Ease of use- runs smoothly- easy to teach to other users- enjoy the customized screen each user can set up to their liking/settings

    Cons

    Cannot find anything that I dont like with this system. Its ease of use makes it a great system to understand

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: RMS - The Hospitality Cloud, RMS

    June 2018

    Thank you for the excellent review Shelley! We are happy that you find the system easy to use and enjoy the personalized settings, we are continually looking for ways to make your job easier. Check out what's new or coming soon https://www.rmsnorthamerica.com/news-and-events/

  • Mark from Walnut Grove RV Park

    May 2018

    Training is excellent. They go out of their way to help get setup.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Automation and Flexibility are so important. I can change the software to fit our company and not the other way around. Having the ability to change menus and pricing myself means the only thing slowing down my company is me.

    Cons

    When saving tickets, it takes 3 to 5 seconds, that's a lot of time for small-talk with customers. To print a receipt it can take another 30 seconds just to start printing. Time better spent helping other customers

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: RMS - The Hospitality Cloud, RMS

    June 2018

    Thank you for the kind review Mark! We are happy to hear that RMS can provide the things that are important to you with the customization to fit your business model. Good news! We have a Smart Printing solution to save time on the print process, we know every click matters. A customer support representative will reach out to set up. Thank you for continuing to be the best part of RMS!

  • sean from Adirondack Camping Village

    Number of employees: 11-50 employees

    April 2018

    I have been using the program for 4 months and find that it is a great program which covers everything

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The customization and the reports for managing and accounting are the best part of the program.

    Pros

    The RMS progam is very customizable. It can be set-up to address mutltiple scenarios for all types of accomodations.

    Cons

    If too many screens are open at one time the program seems to lag a little and some portions of the windows are not visible on smaller size computer screens and displays .

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: RMS - The Hospitality Cloud, RMS

    June 2018

    Thank you for your kind review, Sean! We are happy to have you as partner! RMS is indeed adaptable for even the most unique set up scenarios and pleased you have found a solution to fit your needs. We have listened to your concerns about speed and made improvements to performance in the most recent update and continue to add to the robust reporting menus. Thank you for you honest feedback regarding screen size. RMS is optimized for full desktop however offers mobile capabilities. Look forward to continuing to support Adirondack!

  • Anthony from SWAN BAY RESORT - 1000 Islands Premier RV Park & Marina

    April 2018

    had a few minor changes all handled by Angie Bernard - AWESOME EMPLOYEE...worth her weight in gold !

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    works great with our RV Resort reservations

    Pros

    software is good...most interested in the customer service !! Anytime I have had any issues they have been taken care of by Angie. I have been involved since the beginning with selecting RMS and have worked with and still have access to and talk with Todd Sabo occasionally . I believe you all use our property and set-up as a model for prospective clients

    Cons

    can't really say anything bad about the software...every once in awhile it glitches out but it's software !!!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: RMS - The Hospitality Cloud, RMS

    June 2018

    Thank you Anthony for sharing and mentioning our staff member Angie, we will be sure to share! We are proud to have Swan Bay Resort as a loyal partner and advocate to others.

  • Sara from Dogwood Valley

    February 2017

    Love it! Easy to use!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We switched to RMS for our campground, and it has been fantastic! The reports that are generated are top notch, and the program is incredibly user friendly. They are constantly updating and improving and are really easy to work with.

    Review Source: Capterra

    Response: RMS - The Hospitality Cloud, RMS

    June 2018

    Thank you for your kind review, Sara. We are happy to have you as a loyal partner!

  • Mandi from OOB Campground

    Number of employees: 11-50 employees

    February 2017

    Great software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Have been using RMS for over a year. Great software. Easy to learn. Has the features we need. Not thrilled with the Point of sale functions it is some what limited for our needs. We can't use the Point of sale module they have because we have MAC computers. Overall good software and good service.

    Pros

    Easy to use, web based, great booking chart, pencil feature is nice, multiple ways to book reservations.

    Cons

    Point is sale function is not the best

    Review Source: Capterra

    Response: RMS - The Hospitality Cloud, RMS

    June 2018

    Thank you for your kind review, Mandi! We are always grateful for feedback to continue to improve and have made advancements with POS and MAC performance. Thank you for being the best part of RMS!

  • Chris from Wilbur Hot Springs

    April 2016

    We have been using the system for approximately one year and have had virtually no problems.

    Ease-of-use
    Quality
    Support

    Pros: For a small operation, the rooms are easy to see and identify guests Making reservations is reasonably easy The accounting procedures are easy to use for nightly close out and information research Transferring between screens is easy (booking chart, having several guest reservations open at once) Grouping rooms together is very helpful. Easy to move between rooms Good that there are choices on data display (name, rate type, balance, etc) on the room bookings in the booking chart, very helpful Cons: It would be helpful to be able to differentiate the different types of rooms by horizontal color markers The guest search engine means moving to a different screen; it would be nice to have a search field on the booking chart where last name, first name could be entered

    Review Source: Capterra

    Response: RMS - The Hospitality Cloud, RMS

    June 2018

    Hi Chris, appreciate your review and loyalty. We continuously work to improve our products and will take your feedback into consideration. Thank you for the comments.

  • Kerry from The Springs at Borrego

    February 2016

    Finally found the software for our future!!

    Ease-of-use
    Quality
    Support

    Since switching to RMS software in September of 2015, we are so completely satisfied with not only all the attributes of this program but the ease of daily use. We are a campground and we have been looking for a hotel based program that would let us change the verbiage to be "campground friendly", we have found that in RMS. The channel management feature in RMS has really sent our online reservations through the roof! We have had A+ customer service and training also, which everyone knows is what really separates good software from great software. If you are looking to convert to state of the art, cloud based technology, RMS should be your choice.

    Review Source: Capterra

    Response: RMS - The Hospitality Cloud, RMS

    June 2018

    Thank you for the review Kerry & the recommendation for other hoteliers. Providing superior customer support is the cornerstone to augment the RMS software and pleased to partner with you.

  • Kristie from Cozy Creek Family Campground

    February 2016

    Unexpected love!

    Ease-of-use
    Quality
    Support

    I wasn't looking to switch software providers until a good friend and fellow campground owner convinced me to watch the Demo. I am so happy I watched the demo and looked more into RMS. RMS has allowed me to open more doors and go down more paths than any software I have worked with before! Thank you RMS!

    Review Source: Capterra

    Response: RMS - The Hospitality Cloud, RMS

    June 2018

    Thank you for your kind review, Kristie. We are happy to have you as a partner!

  • Ann from Islander Resort

    February 2016

    RMS is very comprehensive, flexible software for the hospitality industry.

    Ease-of-use
    Quality
    Support

    RMS is a good solid platform that is constantly innovating and improving often in response to users suggestions. Customer Service is good, and timely.

    Review Source: Capterra
  • Sandra from New Port Pacific

    January 2016

    Easy to use, comfortable talking to the support team, very Friendly staff.

    Ease-of-use
    Quality
    Support

    Very good to keep track of reports and review them, and also good to manage rates and revenue

    Review Source: Capterra
  • Melissa from Winding River Ranch

    December 2015

    We have been using the software for 1 1/2 years and it's very user friendly

    Ease-of-use
    Quality
    Support

    Very easy to use, I just haven't used some of the features often enough yet to be comfortable but the support team is very responsive and helpful!

    Review Source: Capterra
  • Patty from Dream Lake Campground

    December 2015

    Very easy to learn and use

    Ease-of-use
    Quality
    Support

    Great product, easy to use, customer service readily available to assist

    Review Source: Capterra
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