All RMS Cloud Reviews

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Hollis

Verified reviewer

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Great Reservation Software!!!!

RMS has allowed us to put great controls in place to realize our full potential in the marketplace!

PROS

It has a great interface, is easy to use, has real-time online bookings and is overall just a great system! Most other RV reservation software out there is clunky.

CONS

The programmers need to stop playing with the reports and report scheduling.

Reason for choosing RMS Cloud

Price point, customization, features, the ability to connect to QuickBooks

Reasons for switching to RMS Cloud

PARCS was incredibly difficult to use, did not have real-time online bookings, you could not tell from the title of a report what it contained, which was very time consuming. You could not trust the financial information in it. You can with RMS.

Jenny

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2021

Happy customer

PROS

just its simplicity and visually everything is in the one screen.

CONS

We are using RMS enterprise and our main issue is we are unable to roll over repeat charges differently at each park one of our parks have residents and their repeat charges need to roll every week our other parks only have annuals and would like to roll over 70 days before due date but we are unable to to this (this was one thing we liked about Newbook)

Reasons for switching to RMS Cloud

New book a night mare even though they did have a couple of great features

Vendor Response

Hi Jenny, thank you for sharing your RMS experience, we appreciate the feedback. We're so pleased that you are ejoying the simplicity of the system and find it visually appealing - one huge focus for us was enhancing the software so that all relevant information could be captured in one place to save clicking between screens, so we're happy to hear your feedback on that one! Thank you for raising that issue, I have passed it on to our product development team to make them aware. Please reach out to our friendly support team if you have any questions - they are available 24/7 and always happy to help. -Hayley

Replied April 2021

Bruce

Accounting, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

3

EASE OF USE

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed August 2020

RMS Training or the lack of!

New to the business 18 months ago and not soo young! we are looking forward to a break however, our biggest worry is leaving the park with someone because of RMS? - I think that we need a package named RMS Lite "Caravan/Holiday Park friendly) and someone to install and train the trainee face to face.

PROS

Once you understand it - it can be useful however, it is impossible to recommend that has you afraid of it!!

CONS

Hard to understand/use and achieve the most out of the programme - lack of one to one training and follow up by the company to support - train and help the users - over the web based training lacks understanding of the trainee - face to face you can see and check for understanding of the trainee. I am sure that more attention is required in this area so that the users can achieve a greater understanding and not be afraid to use the product features ---- please check with other users as I am sure that you will enhance the reputation of your brand and gain far more than loyal users.

Reason for choosing RMS Cloud

We were not given a choice and have not experienced New Book however, we have had reports that it is much easier to use than RMS

Vendor Response

Hi Bruce! Thank you for leaving a review, I followed this up with support who let me know they reached out to you and assisted you with your queries. They might have mentioned this, but we'll soon be launching RMS University, a self-paced learning platform that will include a range of modules, from beginner through to advanced. We also have our help centre knowledge base that features articles, visual guides, webinars and videos to help you out with different topics. You can access it here: https://helpcentre.rmscloud.com/ Thanks!

Replied September 2020

Deanna

Hospitality, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

RMS - best bang for your buck!

PROS

Very easy to use - staff can be trained on all functionality they need on a daily basis in the matter of a few days, not weeks like other software. Also, the system takes a bit of time to setup, but it is completely customizable to your needs. We operate boutique hotels and are able to save and easily access all guest and account info to provide the highest level of service. Lon in tech support is the best!

CONS

It does take a bit of time to setup.

Reasons for switching to RMS Cloud

They moved to an online platform which lost all customizability and a lot of functionality. To access guest-specific notes took many clicks and could not be readily seen, seriously affecting the guest experience.

Vendor Response

Hi Deanna, thank you for your great review! We strive to provide user-friendly software to make managing your property easier. I will be sure to be pass your comments onto tech support. It's great to hear that you've had a positive experience so far and we look forward to working with you!

Replied September 2020

Purvi

Hospitality, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2020

Nice Software for the hotel

PROS

Userfriendly, customer support, more features compatible with RMS

CONS

Revenue management, which they have it only with Duetto which is extremely pricey.

Reason for choosing RMS Cloud

RMS had extra features than Innroad.

Reasons for switching to RMS Cloud

We wanted more user friendly product with more features. The RMS was able to deliver it

Vendor Response

Hi Purvi! Thank you so much for taking the time to leave us a great review. We're delighted to hear that RMS is helping with the running of your hotel and you're finding everything easy to use. We have a range of revenue management tools within the application such as dynamic pricing and restriction management via our native channel manager. In addition, we also have integrations with specialist revenue management platforms such as Duetto, along with iDeaS, Pace Up and Room Price Genie. Hope this helps!

Replied August 2020

Grant

Leisure, Travel & Tourism, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed December 2023

Unreliable system prone to crashing

Overall dreadful experience. The support workers were good to deal with, but the program is just not reliable

PROS

online booking functionality worked okay.

CONS

system prone to crashing multiple times during day. Would sometimes take 10 minutes to perform a simple transaction

Reason for choosing RMS Cloud

RMS seemed to be a more robust system. Unfortunately it just wasn't reliable. We ended up moving away from RMS after using it for 2 years.

Reasons for switching to RMS Cloud

Switched programs to begin taking bookings online

Chip

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

RMS when you need to know how you are doing

Great

PROS

easy to make reservations for 1 person or large groups

CONS

Hard to set rates once a year keep changing how hey do it

Reasons for switching to RMS Cloud

Like comparing a ford model T to a Audi. The previous one was good to get started but when you need more reports and accountability you need RMS

Vendor Response

Hello Chip, Thanks for taking some time out to write such good review!. You are correct RMS is quite configurable to satisfy the needs of all size properties, from the smallest park to the largest hotel enterprise. I am please to announce that our next free Webinar will be covering rates. A registration invite will appear on the RMS pop-up once time gets closer to the event in October.

Replied September 2019

preeti

Leisure, Travel & Tourism, 2-10 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2020

Great Software and Customer Service

Overall dealing with RMS in system wise has been great and Customer service are easy to talk to, friendly, explain things with ease they don't rush you. The team know there system and how to explain :-)

PROS

The ease of using the software and amount of work that can be done with one product.

CONS

So far nothing, I'm learning things everyday and so far like it all

Reason for choosing RMS Cloud

the amount you can do on the one software and the Customer service

Reasons for switching to RMS Cloud

i was using the update247 at the other motel and this motel had the channel manager. it is so much easier to be with RMS the service and ease to use the system

Mark

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2020

The Complete Package

Makes the rental of short term holiday letting so much easier

PROS

The software takes care of my trust account, end of month, making my life much easier.

CONS

They keep changing things.....they call it UPDATES......

Reason for choosing RMS Cloud

Easier to use....and MUCH better support from the tech staff....they fix my problems straight away

Vendor Response

Thank you for your kind comments and valuable feedback Mark

Replied January 2020

Michelle

Hospitality, 2-10 employees

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2022

Great support

bookings just roll in that's nice , love that I can access anywhere.

PROS

The system is easy to use on a daily basis and training staff on the day to day running's is simple enough.

CONS

not enough training hours, I'm sure there's a lot behind the scenes I don't know about

Reason for choosing RMS Cloud

simple to stay with the RMS as it was already installed.

johnathan

Hospitality, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed August 2019

RMS

we use it to run our reservation system and our email marketing.

PROS

The software is very powerful, lots of features, reports and capabilities. We do not use all of what it has to offer

CONS

not easy to use. The marketing portion (e mail to customers in particular) is buggy, customer service is not very responsive and the fact that they only do e mail input is a problem

Reason for choosing RMS Cloud

online feature, marketing and interactive map

Reasons for switching to RMS Cloud

Old software did not have online reservation capability

Debbie

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2019

All-rounder PMS Software with fantastic online channel integration and automation

Overall RMS has increased our efficiency, after some initial adjustments during the integration phase. The comprehensive reporting capabilities provide valuable insights quickly and easily, and the online 2-way integration cuts down manual booking input and admin considerably, along with the payment gateway integration for processing payments. Will definitely recommend to other Serviced Apartment providers looking for a modern, cloud-based PMS with efficient channel integrations and customisation options for various setups.

PROS

The best part about the software is having everything in the one place to create, confirm, and process bookings including sending correspondence accessible anywhere from any device. The ability to connect an online payment gateway has greatly increased productivity and efficiency to allow staff to process payments quickly and easily without leaving their desk. The online channel connection is seamless and has reduced a lot of manual staff input for OTA reservations.

CONS

While the integration team have been great, there are still a few things we require to be able to satisfy our full accounting reporting requirements quickly and efficiently for our business set up. Granted, it does differ to some other properties, however we do require a few enhancements for this to be efficient for us. The online booking engine, while cost effective and easy to use is quite limited and does not do much to compete with OTA's to enhance the property's direct bookings - this is potential room for enhancement.

Danielle

Leisure, Travel & Tourism, 11-50 employees

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed January 2021

Support almost non existant and you cant really talk to humans and when you do they brush you off

Would not recommend at all. Certainly have only found two staff easy to deal with [SENSITIVE CONTENT HIDDEN] being amazing.. The rest not so much.

PROS

When we first spoke to them they offered / really sold us on the product and it was a bit like following sheep. Its widely used so must be great - but certainly not for all industires. We like that it offers a booking system / management system all in one.... However ... Do your research !!

CONS

The software in itself is very complex and takes a lot of training to use - all of which you have to pay for becasue its outsourced. Once proficient I'm sure it offers everything you need although becasue they have tried to cover so many industries it very convoluted. The set up takes a LOT of time and a lot of loading and if you are not a hotel I would think very carefully before choosing this product. If you are a holiday home company or a company that has more than a few room / rate options its a long long long tedious set up all of which you are paying for and the only support option is through the system itself and the staff close support queries before they are fixed. It does NOT include any document management system, its included triggered email messages ALL end up in peoples spam folders, it has no option to load or personalize things, it DOES NOT WORK ON PHONE OR IPAD, the app is VERY UNFRIENDLY and stalls constantly. The program itself hangs constantly and as you need to work on it 12 hours a day its very frustrating and all the while you are paying through the nose. When you ask for compensation for your loaded work schedule becasue the program that's supposed to make life easier doesn't they are extremely rude and defensive.

Reasons for switching to RMS Cloud

To go cloud based as the server based program is shutting down.

Vendor Response

Hi Danielle, thank you for your review. We take all feedback seriously and acknowledge your points raised. Our onboarding team will continue to work closely with you to resolve your concerns.

Replied January 2021

Gini

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

Client not connected

Have explained it all above here

PROS

27/5/19 After printing a few boomgate codes, all over a sudden a message appeared "Client not connected" took a screen shot, and sent a service request to RFMS, she tried to help, but couldn't fix it, thought it was a problem on our site, re-checked everything on our site as non RMS documents printed fine on that printer, re-emailed her about the problem, CSR made contact with my via phone and un-installed the smart printer, rename the printer profile, nothing was working, informed her how we have 2 printers networked, but she couldn't grasp our set-up, informed her that CSR would know, and after several hours today and dealing with customers in between, I Informed CSR that we aren't getting anywhere and I will contact other CSR, so glad I did, He has been very helpfull and understanding and knows a lot more about the way we have the 2 printers connected/networked, he is a legend and is worth MORE money, he never loses his attitude like she did, RFMS should employ more people like hi,, cheers - Manager

CONS

RMS doing updates and making changes that creates problems for a small business like ours.

Courtney

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed July 2018

RMS is a pretty easy to use software given the amount of features it provides its customers.

At the end of the day, it does the basic functions which is to be able to book reservations and take payments.

PROS

Easy to learn Has about every feature one would ever need Visually pleasing and easy to follow. Love the menu search function.

CONS

Customer support is hit or miss. Some are great and others are awful, so it's very frustrating. You should have people specialize in certain functions and then route calls accordingly. System is too big for everyone to know everything. The timing/money for customer reports is just absurd. Even making an "enhancement" to a report that's already out there is a ridiculously long process. You should have a division of your development team dedicated to this so the requests don't take so long. All reports should have the option to run as rate type as opposed to just site type. Not everyone designates specific sites as specific rate types, so it's hard to run your business. Should be able to batch reports to schedule to send to users as opposed to each one being it's own email. Occupancy report needs more options: ie: reservation status. Should have a yearly user conference in the US.

Vendor Response

Thanks for sharing your experience and feedback Courtney! We are pleased to know that you are enjoying the benefits of RMS. We also appreciate your suggestion and shared it with the department concerned to look into it. We constantly release new features and update our product regularly, and your comments will definitely help us make the product even better.

Replied July 2018

Theresa

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed March 2021

Rv park

Pretty good

PROS

For the most part it’s good. Have had some issues in the past that took a while to work out. Now things are better.

CONS

It’s a little difficult to use fir people that are nit the best on the computer and to get training you must pay more. And it’s expensive.

Reason for choosing RMS Cloud

Just wanted to try it.

Reasons for switching to RMS Cloud

To find something better.

Vendor Response

Hi Theresa, thank you for leaving a review, we appreciate your feedback. RMS is a robust system and can take a while to fully understand the wide range of features and functionalities available. We have tried to make this as easy as possible by developing an interactive help centre with step-by-step visual guides (simply start typing your query or the feature you want to learn more about and the help centre with start pulling related articles: https://helpcentre.rmscloud.com/). We also have our YouTube video library that has over 150 tutorials and plenty more in the pipeline: https://www.youtube.com/channel/UCF60pnsOHpe0JPDLPrcRBJg Our support team are available 24/7 and are always happy to help, so please reach out if you have any questions and they will be able to help/direct you to the correct help centre article or video tutorial. Thanks again - Hayley

Replied March 2021

Dennis

Recreational Facilities and Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2019

Manual

I'm still in the early stages of RMS so I can't give a overall assessment of the system.

PROS

I think once I learn the in and out of all of the side menu, and all the functionality of the data base, it could be very compatible for our company. In all fairness to RMS the owner of our company didn't notify me of any of the classes, so I was nearly operating blind on the first day of use. BUT the help/knowledge base was a life saver.

CONS

My first complaint will be that there isn't an operating manual. Even a frozen pizza comes with step by step instructions. The software leans heavy on the side of the hotel industry. I think RMS is working on being RV park friendly but they still have some work to do. As an example with our previous data base we were able to move reservations quickly and easily to different sites to maximize spaces as to fill the park quicker. With RMS moving dozens of reservations over a 4, 5, 6, month period is extremely difficult to the point we will most likely stop doing it.

Reason for choosing RMS Cloud

I'm not sure why the owner of the park wanted to go with RMS. RMS appears to be very Hotel Management friendly, but it has a ways to go with RV park management.

Reasons for switching to RMS Cloud

I didn't want to the owner of the RV park made the change.

Vendor Response

Hello Dennis, Thank you for taking the time to review RMS an we appreciate your honest feedback. RMS is quite robust and configurable to meet the needs of all type of individual property set up from small to large. I would agree proper training is definitely ideal to be set for success. RMS University is a fantastic training tool that is offered to all properties. A friendly customer support agent would be happy to discuss this in further detail along with any current struggles to make your operations more seamless. Thank you again for taking the time Dennis!

Replied October 2019

Lesa

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2021

RMS Service

Generally the experience is good. Updates need to be relearned and as long as the help tutorials are updated as well, I can maneuver the site.

PROS

What I like the most about this software is the Charts or reservation search option to find a guest reservation.

CONS

What I like the least about this software is the group reservation from online. If the reservation was made online for one or more sites, they do not show up as under the guests history.

Reasons for switching to RMS Cloud

This was done with previous manger

Vendor Response

Hi Lesa, thank you for sharing your review, we appreciate the feedback. We're so glad that you love the charts in the RMS system and the reservation search. We're continually updating and enhancing the product so I have passed your comments onto our product development team who will take them on board. We are continuing to update our video tutorials and help centre articles as new updates are released - if there is anything you'd like to see more of, please add it to our suggestion box and we will look into it: https://feedback.rmscloud.com/ Thanks again! -Hayley

Replied April 2021

Paula

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed May 2021

Manager

RMS cloud is accessible from different devises, I can access from home or when I am away from work. This makes it an invaluable tool for our motel.

PROS

I find this software very easy to use and to train new employees

CONS

I find at times that there are things I would like changed but this is not easy. Example is for Debtors Report, have the option of arrival or departure. So guests account can be calculated from the departure date (useful when you have long stayers) some of our guests are here 9 weeks by the time they check out the account is in 90 days.

Vendor Response

Hi Paula, thank you for taking the time to leave us a review, we really appreciate your feedback. We're so happy to hear that you find RMS easy to use and train your new staff on, and that being able to access it from anywhere suits your business. Thank you for your feedback on Debtors Reports - if you'd like to drop it into our suggestion box, the product development team will look into it (https://feedback.rmscloud.com/). Thanks again!

Replied May 2021

Maggie

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed December 2021

RMS the PMS

PROS

We have multiple properties in RMS and it is very easy to switch and look at each property. There are plenty of features and reports available and I thought they're easy to understand.

CONS

OTA integration is quite slow. We were unable to transfer data from the previous PMS we used into RMS so it took a lot of time for us to enter everything into the new system.

Tylor

Hospitality, 51-200 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2023

over view

exciting and frustrating at the same time. When it is running correctly it is great but when it crashes it crashes.

PROS

All the different features it has to offer

CONS

Wish the features did not cost so much and there was more training that didn't cost me that is also easy to follow.

Reason for choosing RMS Cloud

More features that best fit our needs

Bob

Hospitality, 51-200 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2021

Heres what I can say.....

So far its been very good. Any issues that affect all their users get taken care of very quickly. I can only remember a handful of outages in the last 2 years. Their support is actually very helpful and get issues resolved. For me as an IT admin ....RMS support is far better than most of my other vendors support team.

PROS

Intuitive, seems to be feature rich and well thought out.

CONS

I dont really use the product.....I am an administrator.

Reason for choosing RMS Cloud

Features, Price point, being able to add or remove things (ala carte) and for the Resort staff....they liked that the interface made sense and looked like it was designed by people that knew a thing or 2 about hospitality.

Reasons for switching to RMS Cloud

They had nothing but issues and we couldnt run the resort due to it being down very frequently.

Vendor Response

Hi Bob, thank you for this great feedback! So pleased to hear that your staff are enjoying using RMS - we hope it is helping you to streamline your resort's operations. Your comments are very much appreciated - thanks again -Hayley

Replied July 2021

Carla

Recreational Facilities and Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed October 2019

Potential but not flawless

Again, I see potential and I haven't given up, but a work in progress. Expect to spend a great deal of time working through issues, at least on the front end.

PROS

Has the promise of being a great system with automation of repetitive system tasks. This was the big draw for us.

CONS

So far I have spent hours trouble shooting with their tech support why the system is not working as it's suppose to. I have not given up yet, but currently working through a couple of essential functions that they must get correct or we'll have to find another system.

Reasons for switching to RMS Cloud

Ability to take online reservations and a cloud based system that can be accessed in multiple locations.

Vendor Response

Hello Carla,Thank you for your honest feedback and we appreciate you taking the time to share. RMS is quite robust to meet the needs of a wide scale of individual properties unique business models. RMS continues to endeavor to provide cutting edge technology and offering a vast array of interfaces and integrations to help properties maximize potential. We were happy to work together with you to get one of the newest accounting interfaces perfected. Thank you for being the best part of RMS and look forward to growing your business together!

Replied October 2019

Martine

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2019

RMS Hospitality Cloud_Review

Overall it has been one of the easiest program to use.

PROS

Easy to in and out of accounts. The Customer service is great.

CONS

Having to go through Google Chrome to log on. Before we had an icon and through that Icon we went to the the software, now we press on the Icon and the it goes through Google Chrome and it is annoying. I keep on closing the software by error because when I open a search page not related to RMS and then close it, I keep on closing the RMS page as well, It was better when it was a stand alone button. Also there seems to be a problem with emailing tax invoices to customers, sometimes it goes blank. There are also to many steps to go through now to print a tax invoice. Customers seems to get a bit edgy to wait for more that a few seconds.

Aaron

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed August 2019

RMS Is an Excellent choice in Hospitality & Property Management

PROS

Flexibility and feature set that suits our property's needs. We have researched other products but no one else offers the same functionality as RMS, and many standard RMS features are at an additional cost with other software providers.

CONS

Occasionally customer service is unable to answer a question or assist us to our complete satisfaction, but that is very rare. Sometimes software updates will modify features or cause small bugs that we have to wait on further updates to fix, again, this is fairly uncommon.

Vendor Response

Hi Aaron, thank you for your positive feedback! We're so happy to hear that RMS is helping your property reach its full potential. RMS is committed to ongoing software development and exceptional customer support to make managing your property easier.

Replied August 2019

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