All Sawyer Reviews

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Michelle

2 - 10 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed March 2021

Sawyer has made my life easier!

User Profile

Alison

Verified reviewer

Arts and Crafts, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2018

Great software for registrations!

I have been super impressed with the way Sawyer is adding options and new features all the time. The customer service I have received from Isabelle and the rest of the team is top-notch!

PROS

I love that I have all of my services in one place. It makes registration simple and easy for both my customers and myself! I also love that I can create a service once and then simply copy and paste it into my schedule. It makes customization very easy.

CONS

Sometimes the navigation of Sawyer Tools can be cumbersome. It would be nice to have a menu drop-down that allows access to other pages without having to go back to the main menu each time. Also, being able to add a quantity option for adult events and classes would be quite helpful.

Natalie

Entertainment, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2022

Best value and stupid simple!

Amazing!!! Best customer service and feature updates for the price!

PROS

The software is SO easy to use! When you’re setting it up and training other employees it’s easy to see that it’s hard to mess anything up!

CONS

No Point of sale feature available. We still pay for another 3rd party software for this part

Reason for choosing Sawyer

Pricing and mix of features

Reasons for switching to Sawyer

Pricing kept going up with less features that worked for us.

Anonymous

2-10 employees

Used daily for less than 12 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed April 2021

so many room to grow and I can bet that Sawyer will get there in no time!

No app. No merging duplicate customers. No phone look up feature. No teachers payroll report. No everyday phone support. Email customer service is confusing.

PROS

Hello, super cute design grabs everyone's attention. It is one of the best websites which draws customers in their market place. I think the customers love it but not much the administrators. Free trial and discount option helps to attract new customers but some customers keep taking advantage of it by changing emails and creating multiple accounts. Also this website doesn't have duplicate merging feature, phone number look up, teachers payroll report. Also editing schedule is not flexible, if clients sign up in the middle of semester, they shows up for the entire semester which they weren't even registered. I care about this company, that's why I am spending my time to write about this. Appointments, semester, membership reconciling is not recognizing each other. Appointment and membership should have options to charge registration fees like semester. I can't wait for the apps. One day. I know it costs a fortune but it will be the next unavoidable step for sawyer. My school has an app and I know app will put Sawyer to the top!

CONS

Super cute design. The market place brings customers from all over the state.

Reason for choosing Sawyer

I am still using one of those. Sawyer is not able to cover all I need. Especially payroll, reconciling the payment, scheduling past appointment etc.

Vendor Response

Thank you so much for your feedback! We believe that a customer who shares critical feedback is a customer who cares. We continue to evolve our products because of feedback like this and would love to connect on how we can improve if you're open to it. Let us know if you have time to hop on a call to review!

Replied April 2021

Beth

Sports, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed February 2023

Sawyer as a class registration system

PROS

Customer support is superb. Liked that it linked with constant contact.Like the easy of use of the customer.Liked the fact that it automates everything.

CONS

Intergration at first was hard but once it's in it's very easy.Would like a mass class text feature.Would like sibling discounts to be applied even if registering for different classes.

Reason for choosing Sawyer

Better customer service and features.

Crystal

Education Management, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Finally found something that fits my needs!

Sawyer has been the best registration system I have come across so far after countless demos, trials, and meetings from other systems. The system is easy to use on the administrative side and on the user end. No complaints from customers! The learning curve for this system is quite small, very easy to use! The best part is its functionality! It works the way it is supposed to which seems to be an issue for some registration systems I have come across. It is straight to the point! It was easily embedded onto my site and they provided me with the links I wanted for my registration landing page. Customer service is via email and they get back to you very promptly. Sawyer also has great support and information readily available through their website with step-by-step instructions. From what I have noticed, they are constantly working on improving the system and put in requests for certain suggestions. There are a few downsides: -Fees per transaction are pretty high. This system is a pay per transaction rather than subscription pay, transactions are a little over 5% per transaction. -The ability to customize is not there. I would like to have categories and subcategories to differentiate the many types of services I offer or listing the classes in a different manner. With that said I have still managed to post everything I have needed. Overall I love the system and do not see my business parting with it any time soon!

PROS

Ease & functionality for admin and user.

CONS

Not very customizable for class display.

Reason for choosing Sawyer

Did not require high upfront cost. Had plenty of other users I could look at for reference. Clean and simple look, easy for parents to navigate. Great reviews!

Reasons for switching to Sawyer

Community Root was a terrible system, a terribly run company. Did not work, lost money, and had countless issues.

Karen (Kate)

Verified reviewer

Events Services, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed January 2021

Accounting and Payouts are not transparent

While I appreciate the ability to imbed registration on our website, there is no way to track click rates, their customer service is not at all educated on the software and we've gotten responses on average 3 weeks after the initial question is asked! Poor customer service, micropayouts are not transparent, and the cost for ticket items more than 70 usd is more expensive than eventbrite. Unfortunately I can not recommend this platform!

PROS

It can be imbedded on your website. Visually it is appealing to the purchaser.

CONS

Instead of paying out event registration income once, after the event, or one time at the end of each month, they pay out micro payments every 3 days. This renders keeping your checks and balances almost impossible, and we are currently paying extra payroll hours for our accountant to tally up each payment (We are talking about payouts as small as $1.25, when we are receiving as much as 10K a month with their platform). Can you imagine your accountant adding up all of those micropayments to hit 10K? It equates to hours of work. The whole process does not at all match industry standards and is very unrealistic for companies to handle. It's a hidden expense that makes the platform not worth the use.

Reasons for switching to Sawyer

We thought that Sawyer would be more user friendly. We were wrong!

Vendor Response

I am so sorry that you had a less than stellar experience at Sawyer, that is never our intent nor our goal. We continue to evolve our products because of feedback like this and would love to connect on how we can improve if you're open to it.

Replied January 2021

Gara

Performing Arts, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

Game-changer for this small youth theatre!

PROS

Always rolling out new functionality Great design

CONS

Lengthy learning curve - takes a while to get into the flow Few options for custom coding

Reasons for switching to Sawyer

Our youth theatre has year-round programming, and we are almost always in active registration. We were using a half-dozen services to cobble together our registration system: a form manager plugged into a credit card merchant with a side of PayPal invoicing, and hours spent making rosters from scratch for every class. Sawyer combines everything we need (signup forms, printable rosters, checkin/checkout, custom discount codes, and plenty of payment options for our users) with everything we want (ease of use, user-accounts for our families, a built-in messaging system). Once you learn how to set up classes and navigate Sawyer, it's like a dream come true. That sounds dramatic (hey, we're a youth theatre) but it's been such a game-changer for our organization.

Emily

Arts and Crafts, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2019

We are very happy we switched to Sawyer

We truly believe our programs are consistently selling out with wait lists because of the ease of use of Sawyer for our parents. It saves them time, and it also saves our staff untold hours of time we were wasting before with a clunky and inaccurate registration sytem that had absolutely horrible tech support.

PROS

Their tech support is beyond compare. Anytime we have a problem, we almost always get a response, from an actual person with a name, within an hour. The response often comes directly from our account manager. They also listen to feedback from their users to continually improve the software.

CONS

My only real complaint is that it does not integrate with Quickbooks, which causes some additional accounting headaches, but still SO much better than the previous registration software we were using.

Reasons for switching to Sawyer

Because WooCommerce's tech support was absolutely the worst, it always gave us inaccurate enrollment counts, plus they made a mistake that cost our small non-profit nearly $1000 and refused to take responsibility for it.

Swatilekha

Verified reviewer

Education Management, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2022

Sawyer Tools review

PROS

Registrations are very simple to make, promotion is effective and also calendar integration is helpful.

CONS

Some of the UI parts like "Class Notes" are really primitive looking and more attention could be paid to that.

Reason for choosing Sawyer

Sawyer Tools is more sleek and modern, embeds are easy to use and is more popular.

User Profile

Kyle

Verified reviewer

Music, 1 employee

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

FUNCTIONALITY

3

Reviewed August 2018

A lot of great things going for it

PROS

I loved that the graphics were beautiful, and that I was able to add pictures/logos to a presentable page for my families.

CONS

An automatic waitlist would be great! When a class fills up, have families enter a waitlist with their credit card info and when a space opens, the next person is automatically added and notified. I also had trouble with adding one child to one class last year. The class was full but wanted to allow one additional student in. It turned out the only way this parent could pay was in person because the link wasn't working. I had to awkwardly bring my laptop to dismissal and take their credit card info and type it in manually. If there was a way I could create charges and forward them electronically to adults that would be much better! Also, on the calendar, there should automatically be national holidays (and possibly religious holidays) entered in just so that people can see them on there. I found myself having to go back and forth making sure that certain dates didn't conflict. It would be even better if there was a way we could add dates that would not work (e.g. spring break or conference day). Then sawyer would automatically skip classes on the days we entered in.

Michelle

Health, Wellness and Fitness, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2021

Sawyer Tools for family

The customer service is great- my clients would really appreciate an app to register though.

PROS

Customer service, combination of this platform used with others like mail chimp and banking .

CONS

Some of my classes are for adults only and that can be cumbersome to register when they are already set up for their children.

Reason for choosing Sawyer

Because I work with families and I like that a fee is only taken if I sell something and the payout frequency is great as well.

Audrey

Non-Profit Organization Management, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2021

Should have made the switch sooner

PROS

Sawyer is simple for our customers and staff to use. Parents can now register themselves and all their kids and see their family’s schedule all in one place. Also if someone is signing up late Sawyer prorates their registration fees. We use to do all of this manually. Finally our admin can work on making our programs better, instead of redundant menial tasks.

CONS

For staff page loading can be slow. The page navigation could be simpler, and breadcrumbs could be more useful. They’re continually revising the staff interface though.

Reasons for switching to Sawyer

MINDBODY is very powerful, but more than we needed. Plus it’s not user intuitive for parents to register their kid(s) for programs.

Nicola

Health, Wellness and Fitness, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2019

Made my life so much easier

It has been a real life changer and saved me so much time. Thank you!!

PROS

I like that it automatically uploads directly onto my website. That I am able to contact everyone enrolled in a class at one time. That I can Use the app as my attendance. I can offer coupon codes or different registration set ups for different classes or locations. The list is endless. I love it!

CONS

Some customers have found the registration set up a little Confusing to find the right class. Messages sent to a group come from sawyer and often end up in junk mail.

Reasons for switching to Sawyer

Sawyer was more geared up for my business rather than square was made more for retail products

Heather

Fine Art, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2019

Customized for our unique small business

Sawyer gave us the ability to go fully online with registration, attendance and is a great tool as a small business owner to help guide payroll and organize my clients.

PROS

Ease of use on the backend. Easily customize classes, coupons, view live registration in multiple locations on my phone, tablet, or laptop.

CONS

Some less than tech-savvy parents find it hard to navigate to register. Tracking financials could be clearer.

Reasons for switching to Sawyer

More functionality, and the look was more of a fit for our style.

Janine

Arts and Crafts, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY