--- title: "Sawyer Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Sawyer. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Sawyer is a good fit for you!" source_url: "https://www.softwareadvice.com/camp-management/sawyer-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Dance Studio Software](https://www.softwareadvice.com/dance-studio/) / [Sawyer](https://www.softwareadvice.com/k-12/sawyer-profile/) / Sawyer Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/k-12/sawyer-profile/) Reviews [Alternatives](https://www.softwareadvice.com/k-12/sawyer-profile/alternatives/) # Sawyer User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 319 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.6/5 - Value for money: 4.4/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 209 reviews (66%) - 4 stars: 81 reviews (25%) - 3 stars: 18 reviews (6%) - 2 stars: 3 reviews (1%) - 1 star: 8 reviews (3%) ### Most mentioned pros - I like that I can easily view my upcoming events in the calendar and quickly add new events and publish updates. - I love the financial reports and the quick turn around when there is a discrepancy or a request for reimbursement. - Overall, it’s good, but a system with integrations to other trending applications would be better, though it may come with slightly higher transaction fees. ### Most mentioned cons - One of the biggest frustrations was the inability to change a date on an activity without deleting all enrollments, changing the date, and then re-entering the enrollments manually. - The software doesn't allow the use of decimals, which forced us to lose a few dollars just to match the rates on our flyers. - Sawyer isn’t a neutral registration platform—they’re actively working against the businesses they claim to serve. If you value client trust, business integrity, and keeping control over your own customer relationships, look elsewhere. ## Sawyer customer reviews Showing reviews 1-25 of 319 (page 1). ### 4 years in & still love it! - Overall rating: 5/5 - Reviewer: Cassandra K. - Verified reviewer: Yes - Industry: Farming - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Affordable option for small businesses that are looking for a scheduling and financial tool all in one. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The development team is constantly making upgrades to increase the effectiveness of scheduling. #### Cons Nothing - it is a time-saver and easy to navigate. --- ### Love Sawyer! - Overall rating: 5/5 - Reviewer: Yvette M. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We love Sawyer. There's always room for improvement as things come up with registration but that's a good thing for all businesses. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer service is great. Most aspects of the portal are easy to use. I also love the fact that they know their clients. #### Cons It would be nice to have a way for parents to pay through their bank account so they and we are not charged a service fee. For a small business like ours and for our families, every little bit makes a difference. #### Reasons for switching to Sawyer Sawyer was a better fit for our program. the other platform was for gymnastics and didn't offer all the different options that we needed for our classes, summer camps etc. --- ### LOVE Sawyer, huge improvement over MindBody - Overall rating: 5/5 - Reviewer: Sarah C. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Sawyer's customer service is stellar, they always respond quickly and usually are able to address the issue within a day or so. The interface is user-friendly, both on the admin backside as well as for the parents looking for classes. I appreciate that it looks good embedded in my website, and that each activity has an option of a direct link. #### Cons There are a few spots where I can't customize as much as I need. Particularly around summer camps. #### Reasons for choosing Sawyer Met all my needs. #### Reasons for switching to Sawyer Mindbody was not serving my needs and did not look good, nor was it intuitive for parents on the sign-up side. --- ### Easy way to manage class and camp registrations - Overall rating: 5/5 - Reviewer: Lia S. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My favorite thing about Sawyer is that I trust that all my registration information is accurate and in one place. It's been incredibly helpful in running my business. In my years using this software, I've also seen how Sawyer is always changing and improving to meet the needs of clients. It has improved my experience and what I can offer my customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the clean look of this software, and that it is easy to add, change and adjust information on my end. The dashboard helps me see all my upcoming programming and stay in communication with registered participants. It makes billing very easy, offering flexibility for participants and automatic payments so I don't need to spend time tracking this each month or sending reminders. I like the waitlist option. #### Cons The cons are small things - I wish you could edit the coupon codes because I can never get them right the first time. I wish there was a printable check in/check out list as a roster setting that could fit onto one page. I would probably use a mobile app to check class registration, or be able to have different teachers use a mobile sign-in process for classes. But these are small compared to all the benefits. #### Reasons for choosing Sawyer It had features that better matched my needs and that made processing, billing, communicating and accounting easier. #### Reasons for switching to Sawyer I needed more features, and a better interface. --- ### Professional and Productive - Overall rating: 4/5 - Reviewer: Liz A. - Verified reviewer: Yes - Industry: Music - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent! I believe Sawyer sets myself apart from other children's programing in my area, gives a very professional appearance to my customer base and allows me to save a great deal of administrative time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The Sawyer system is easy and intuitive for my families as well as for myself as a center director. Easy registration as made a big impact on my ability to bring new families into my program, as well as keep my current customers re-enrolling every new semester. I have been using this exclusively for years, and I've absolutely loved the improvements Sawyer has made. They are open and responsive to their providers, and the customer service is top notch. #### Cons I would absolutely love to see the Sawyer Marketplace grow within my local area, in the suburbs of Houston, TX. I believe it would be an excellent resource for parents in our massive metropolitan area, and would be a more effective tool in promoting new business for my program. The membership function is excellent, however I personally haven't figured out to make it work for my program. I would also love to have more creative and expansive email options- such as tags and targeting marketing email features. Also, a way to easily generate a birthday report for children. #### Reasons for choosing Sawyer The ease of use, design, and general efficiency of Sawyer. The majority of other center directors in my business (Music Together) use Main Street Sites, and I feel like Sawyer has much more to offer and is more attractive to modern parents. --- ### Massive Issue - Overall rating: 1/5 - Reviewer: Rachel B. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros We currently use Sawyer but are reconsidering our options given a massive issue. #### Cons We are a membership-based studio, and Sawyer allowed multiple members to continue renewing their memberships for MONTHS without flagging that their card on file could not be charged. It doesn't appear that Sawyer notified the members either. We only discovered this issue when we did an audit to see why we were missing funds. Now we have to have difficult calls with multiple members and attempt to collect back-owed membership fees going back months. Sawyer should notify a business and member IMMEDIATELY if a charge on a card doesn't go through. This is ridiculous. #### Reasons for choosing Sawyer We preferred it to Lilypad for a few reasons, namely UX #### Reasons for switching to Sawyer More personalized to Children's classes / events #### Vendor response Hi Rachel, Thank you for taking the time to share your feedback with us. Our membership and payment system does automatically alert the customer when automatic payments are failing and attempts to retry payment to make it easy for business owners to recover any failed amounts. We also show any past due payments in your account and in financial reporting. We'd love to speak with you to further understand the situation and make things right. Please email our support team at support@hisawyer.com so we can properly assist and resolve any problems you may be experiencing. We look forward to speaking with you! The Sawyer Support Team Replied August 2024 --- ### Sawyer Review - Overall rating: 5/5 - Reviewer: Jessica C. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are solving are registration process by using Sawyer. Originally, we were using about 6 different spreadsheets that were all complicated on their own level. Because of this, the registration process became very lengthy because parents couldn't register on their own but instead, they had to register with me, an individual, and would have to wait for a process to be completed in order to move forward with registration. This became extremely difficult because one individual registering over 500+ students is not an easy task. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like how easy it is to manage and use. Our clients seem to enjoy it as well since it allows them a lot of accessibility and privacy especially when registering. I also appreciate all of the options that we can do for creating camps and classes. Overall, there are a lot of options that we can do for our programs now that we have Sawyer. #### Cons Because of how easy the program is to use, there are some options that we would appreciate having but do not have yet. For one, it would be nice to have the ability to send out receipts to clients on the financials page if we were to increase their balance or charge them through there. It would also be nice to have a notes section on the financials page so that our accountant and I don't have to look through all of our emails to find information regarding a client but instead have it readily available. Another thing, we would appreciate is if the financials alone had the ability to sort the clients by payment method and etc. And if we move to another page and press the back button, it would be nice to not have to restart but instead just have it still remaining on the clients that we searched for. #### Reasons for choosing Sawyer Sawyer was the most appealing to look at in terms of the actual software. It looked the most user friendly and this was a big plus for our parents because they ask a lot of questions. Once we switched over to Sawyer, out of 150+ parents, we only received emails on how to sign up for sawyer from about 5 to be honest. The system is so easy and understandable that parents were able to get it on their own with little to no difficulty. This made it easier on our end because we were able to focus all of our attention on registration maintenance and other projects. --- ### so many room to grow and I can bet that Sawyer will get there in no time! - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Music - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered No app. No merging duplicate customers. No phone look up feature. No teachers payroll report. No everyday phone support. Email customer service is confusing. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Hello, super cute design grabs everyone's attention. It is one of the best websites which draws customers in their market place. I think the customers love it but not much the administrators. Free trial and discount option helps to attract new customers but some customers keep taking advantage of it by changing emails and creating multiple accounts. Also this website doesn't have duplicate merging feature, phone number look up, teachers payroll report. Also editing schedule is not flexible, if clients sign up in the middle of semester, they shows up for the entire semester which they weren't even registered. I care about this company, that's why I am spending my time to write about this. Appointments, semester, membership reconciling is not recognizing each other. Appointment and membership should have options to charge registration fees like semester. I can't wait for the apps. One day. I know it costs a fortune but it will be the next unavoidable step for sawyer. My school has an app and I know app will put Sawyer to the top! #### Cons Super cute design. The market place brings customers from all over the state. #### Reasons for choosing Sawyer I am still using one of those. Sawyer is not able to cover all I need. Especially payroll, reconciling the payment, scheduling past appointment etc. #### Vendor response Thank you so much for your feedback! We believe that a customer who shares critical feedback is a customer who cares. We continue to evolve our products because of feedback like this and would love to connect on how we can improve if you're open to it. Let us know if you have time to hop on a call to review! Replied April 2021 --- ### Reid Street Studio - Overall rating: 4/5 - Reviewer: Emiko C. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall very positive and I'm glad I found you to work with! A few annoyances but the pros definitely outweigh the cons. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great people to work with to get set up. Clean, easy to use interface on the client end. Fast responses when minor issues popped up. Reasonable price for the ease of mind of having a well-organized booking system. #### Cons Widget is very glitchy on phones and freezes while scrolling. It would be nice to be able to change Sawyer terms like "semester" to "quarter" or other terms that fit what I'm doing more appropriately. It would be nice to be able to separate and group classes for different customer groups more easily. --- ### Great service - Overall rating: 5/5 - Reviewer: Cheryl K. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good! I was one of the early customers and the platform has gotten better over time. Customer service is excellent and we are happy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the way it looks and functions. It's super helpful for our small company to be able to centralize all of our customer info, rosters and class listings. #### Cons It's pretty pricey. I know that I would spend a lot in admin to pay someone to do all of the work that the platform does, though. I do hope that it doesn't get more expensive. We will consider building our own registration system into our website if the price continues to climb. --- ### Robust platform - Overall rating: 5/5 - Reviewer: Angie S. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: April 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Customer service is PHENOMENAL. I can't say enough about it. Kind, courteous, FAST, and knowledgeable. A pleasure to work with. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It does almost everything I need for camp registration, payments, coupons, payment plans, class descriptions, etc. #### Cons Very expensive. We are a small non-profit and need the functionality, but the price tag is difficult. In addition, our clients pay $1.99 for transactions. I wasn't aware of this at first. I had some upset customers. #### Reasons for choosing Sawyer Had to make the switch to increase our bookings and revenue. #### Reasons for switching to Sawyer Needed one platform to do "all the things". Sawyer does that. --- ### We enjoy using Sawyer - Overall rating: 5/5 - Reviewer: Aaliyah O. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have been able to truly retain our clients due to the software being easy to use. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Sawyer is so easy to use compared to the software that we left. Viewing of the software is clean and straight forward. We do wish that there was app for both us and the consumer to use to sign up and cancel classes out. #### Cons We wish that there was app for both us and the consumer to use to sign up and cancel classes out. We also hope that clients will be able to cancel out class themselves #### Reasons for switching to Sawyer we weren't able to schedule drop-in classes and semester classes using the jackrabbit software --- ### Sawyer is important to WAS. - Overall rating: 5/5 - Reviewer: Carl G. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have great confidence in Sawyer as I work to grow my business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Sawyer makes what we do to keep the business moving forward much easier. They have amazing support and desire to grow their product offering. #### Cons The ability to connect to my google calendar is very important but not yet possible. #### Reasons for choosing Sawyer Price, customer registration ease, ability to merge to the business website. #### Reasons for switching to Sawyer Lack of quality support and constant challenges. --- ### Great customer service! - Overall rating: 5/5 - Reviewer: Frankie H. - Verified reviewer: Yes - Industry: Primary/ Secondary Education - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Sawyer works well for our company needs. There are many features that are offered that we are not using because they are not applicable to our business. I have personally been working with this product for about 2 years and I think it is great. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is user friendly and the customer support is great. #### Cons I haven't experienced any cons so far. We do not use all the features. --- ### Sawyer Review November 2024 - Overall rating: 4/5 - Reviewer: Raiana F. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The reporting tools we have access to and how we are able to break down different information we look at monthly. #### Cons When creating a new class it is difficult to go back in and edit required information and make changes in general. --- ### Sawyer is a must for art studio owners - Overall rating: 5/5 - Reviewer: Molly F. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Sawyer has been great from my onboarding experience to customer service support and the ease of use of the platform. I use it daily and appreciate how easy it is for parents to use to register their children for my classes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love that I can add and change my classes and transfer students easily. I also like that I can get paid within 24 hours of my clients purchasing my classes. #### Cons I wish I could also add adult classes to my options as well. I also would like to have an invoice option. --- ### Very poor and confusing reporting system! - Overall rating: 1/5 - Reviewer: Elizabeth M. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered Exhaustingly Bad! It has made my administrative work FAR MUCH MORE DIFFICULT than doing them myself. If you client body is small like 20-40s , Sawyers is fine. If you are like us with hundreds.. I HIGHLY recommend you to look elsewhere.. I have switched to Amilia, a far more robust software. I was 15+ system level developer, and my partner was a Microsoft SQL expert. Looking at Sawyers report service, we both must regret to say.. it is far from prime time. It is ok for a shop with 30 some students. Not for us. We have over 200 students (still considered being pretty small). #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros calendar review for daily activities. This is very helpful for ONLY daily operation - like the front desk staff to do quick look up.. But, by far not for the administrator, me. #### Cons Report becomes unusable when students sign up for multiple classes! It puts ALL dates into a single cell in the report, in various order. Asked support to look at it.. Nothing can be done about that. So, I had to go through EVERY student who has signed up for more than one week to figure out. Reports with mismatched headers. e.g. DOB as the header, but it is actually something else like email address. Half of them are mismatched! To say unacceptable is an understatement. I was told it was some customization issue??? No form of customization should render such a fundamental error. This clearly indicates very sub-par software. No proper auditing. .. cannot explain why a balance showed discrepancy.. the only reason I got was " someone must have changed it." The administrator again simply insisted that made assumption it was us, or the client making the changes. No auditing info for accountability! An unacceptable excuse! This tells me this is ot an adequately built software. I would be ok with it if the administrator did recorgnize the error and committed future improvement! But they seemed to be content placing the blame on us, or the mysterious someone!!! Missing one of the most fundamental reporting features: Cannot generate a report of scheduled classes unless at least one student is already registered? But, I have to manually check one by one! It would be ok if you have 10-20 classes, not 40+ like us. #### Vendor response Hi Elizabeth, We're sorry that Sawyer wasn't able to meet your reporting needs. We work with organizations of all sizes to power their registration including franchises, non-profits, and schools in addition to smaller businesses. We continue to evolve our products because of critical feedback like this and thank you for taking the time to share it with us. We loved getting the opportunity to work with Storming Robots and wish you all the best in your future success. Replied July 2022 --- ### YNOT Summer Camp - Overall rating: 4/5 - Reviewer: James L. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Better than life was, prior. It gives us a more professional face forward, plus helps us manage the fee recovery of our events. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros The ability to set up events for automatic online registering and not having AR at the end of the summer, or at the end of a semester. #### Cons Inability to speak with someone, without buying some annual package. Why not offer technical "spot help" for a flat fee per instance? My IT guy can be reached almost 24/7 and he does alot of things over the phone or via remote connect to my laptop for $20 to $100 per whack. #### Reasons for choosing Sawyer Cost. Targeted vertical. Ease of programming. --- ### Sawyer Used to be Good - Overall rating: 3/5 - Reviewer: Joel T. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered We have lost more business than gained in the past few months as sawyer seems to be melting down into dysfunction. They used to be good. They changed their pricing/business model to charge businesses and their customers BOTH directly. At the same time their service and functionality (along with down time) has cratered. We are frantically looking at other options as Sawyer has now lost more business for us than it has gained due to their dysfunctional, confusing system on the front end. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Sawyer is easy to implement and their customer service is helpful at first.They might be good if your customers all use the same main stream web browser (whichever one happens to work that day) and they are registering kids for classes without parent involvement or too many details. #### Cons There is no option to add a second adult/parent to a family account.The program doesn't work with Duck Duck Go or many web browsers consistently. #### Vendor response Hi Joel, We are sorry to hear that you've had a negative experience with Sawyer. Our VP of Provider Experience has reached out to speak directly with you as we would love the opportunity to discuss more in depth. We do hope to expand our list of supported browsers in the future as we already work with the most commonly used options such as Chrome, Safari, Firefox, and Edge. We appreciate you taking the time to share your feedback with us and look forward to connecting directly. Kind regards, Sawyer Support Replied April 2023 --- ### Easy online registration for customers - Overall rating: 5/5 - Reviewer: Cheryl M. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I enjoy the platform and my customers do too. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My customers can learn about all of our programs in one place and register for them easily. I can track registration at a glance and make changes as needed. #### Cons Rosters are difficult to read when printed and it's an important part of our camps. --- ### Easy to use and implement - Overall rating: 5/5 - Reviewer: Amy C. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have really loved the payment reminders and that the site automatically deposits the money into my accounts. I don't have to think about that. I think it is easy to email and ask for help, or sign up and get a zoom appointment. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I loved working face to face (via zoom) with the Sawyer Team. It was nice being able to put a face with a name. [SENSITIVE CONTENT] was extremely helpful and eager to solve my problems. I appreciated that Sawyer did everything, including tidying up my website a little. All I did was answer questions and give approval and Sawyer did the rest. #### Cons I have a different class/session schedule than most outside educators. In order to make my sessions work for my clients we had to wiggle somethings around and call somethings different from the terminology I had previously been using. For example, All private lessons can only be found on my kids page, even if you're an adult, and there is no way to request a semi-private lesson for two people. I also have clients who only want to take one month of sessions confused when they have to go to the "Semester classes" page. I also wish there was a way for clients to pay Venmo or Cash without ME having to be the one that fills in their registration forms. --- ### Sawyer Works! - Overall rating: 5/5 - Reviewer: Traci T. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Sawyer has elevated our organization and made our registration process more reliable and manageable. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of registration, ability to track clients & finances, reliability of having this online vs manual #### Cons I would like to be able to customize the reports we can draw from he software, there is critical info that we need to resort to manual methods for, which I know could be accomplished through our registration info. We would like to be able to customize some other aspect of the registration portal --- ### Unresponsive Tech Support - Overall rating: 2/5 - Reviewer: Loren A. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Terrible. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The look of the user interface - everything is on one page with a photo. #### Cons We have many glitches which are never addressed. Also, you have to enter each class separately every semester - there is no cloning function. There is customer support but nothing has ever been done about ANY of the glitches or issues we have had. #### Reasons for choosing Sawyer Yes #### Reasons for switching to Sawyer We did not like the look of Recdesks user interface. #### Vendor response Hi Loren, We are sorry to hear that you've had a frustrating experience with your account. We have reached out directly to discuss your concerns but we haven't heard back from you. We'd love an opportunity to make this right. Looking forward to connecting when the time is right. Kind regards, The Sawyer Team Replied April 2023 --- ### Review for Sawyer from Tiny Tunes Studio - Overall rating: 5/5 - Reviewer: Galina I. - Industry: Entertainment - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love having Sawyer. I don't know what I would do if I didn't have this platform. Simplifies things so much. I would do it over again. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love that it's so easy to use and very user friendly. I didn't need to "learn" to use it - it's very self-explanatory. I like that I get paid very fast with Sawyer direct deposits. I like this new party booking feature - haven't tried it yet but intend to sign up for that! #### Cons - it's less flexible in terms of creating one off classes. for example, in pearachute, i am able to create an "impromptu" class with a certain musician. On Sawyer I have to create a new schedule, then a new activity, etc. it's a bit overwhelming. I don't always necessarily want to create an event for one offs but the way the Sawyer system is no you almost have to. - some glitches along the way. i can't always access all the functionalities in my phone (like adding packs to people's accounts for example); certain coupon codes not working after awhile (even without me putting any time restrictions on it); duplicate accounts in Contacts and not being able to delete them (even when there is no packs attached to them) - Reports. I don't really understand how to use them. I will be calling support team to learn more about how I can customize them - If someone comes to studio and pays cash for the class there is no way for me to check them in and note that this is a paid customer because there is no such function in the system. For report purposes I would like to understand paid vs not paid customers. - Function that prompts emails/messages to customers who haven't come to studio in a while. Maybe not an automated email but a reminder email to me saying "Hey, Johnny Smith hasn't come to Tiny Tunes Studio in a while, maybe you want to send them an email offering some sort of a discount for his next visit?" and maybe have like a standard email that each owner can customize then. --- ### Excellent Customer Service & Platform - Overall rating: 5/5 - Reviewer: Jessica C. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We LOVE Sawyer tools to help streamline our registration needs and enrollment. We have access to easily upload our camp forms, medical forms, and easily disseminate information to our families. This is a very caring company that really cares about their customers. They even sent flowers when they found out we had a newborn. Your aren't just a number to this company, but part of their family. Very user friendly, competitive and inexpensive pricing structure compared to other processing out there. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that parents have a username and password that saves their information and helps them easily sign up for future events quickly and efficiently. Easy to collect payment and quick deposit times. Love the attendance feature and how quickly I can assign users so they have access to all medical information. #### Cons Sometimes it is difficult to set up classes . But once I got the hang of it I found this software to be great. ## More reviews [Next reviews](https://www.softwareadvice.com/k-12/sawyer-profile/reviews/?page=2) --- Sawyer Reviews, Pros and Cons - 2026 Software Advice