I have been super impressed with the way Sawyer is adding options and new features all the time. The customer service I have received from Isabelle and the rest of the team is top-notch!

I love that I have all of my services in one place. It makes registration simple and easy for both my customers and myself! I also love that I can create a service once and then simply copy and paste it into my schedule. It makes customization very easy.

Sometimes the navigation of Sawyer Tools can be cumbersome. It would be nice to have a menu drop-down that allows access to other pages without having to go back to the main menu each time. Also, being able to add a quantity option for adult events and classes would be quite helpful.

Amazing!!! Best customer service and feature updates for the price!

The software is SO easy to use! When you’re setting it up and training other employees it’s easy to see that it’s hard to mess anything up!

No Point of sale feature available. We still pay for another 3rd party software for this part

No app. No merging duplicate customers. No phone look up feature. No teachers payroll report. No everyday phone support. Email customer service is confusing.

Hello, super cute design grabs everyone's attention. It is one of the best websites which draws customers in their market place. I think the customers love it but not much the administrators. Free trial and discount option helps to attract new customers but some customers keep taking advantage of it by changing emails and creating multiple accounts. Also this website doesn't have duplicate merging feature, phone number look up, teachers payroll report. Also editing schedule is not flexible, if clients sign up in the middle of semester, they shows up for the entire semester which they weren't even registered. I care about this company, that's why I am spending my time to write about this. Appointments, semester, membership reconciling is not recognizing each other. Appointment and membership should have options to charge registration fees like semester. I can't wait for the apps. One day. I know it costs a fortune but it will be the next unavoidable step for sawyer. My school has an app and I know app will put Sawyer to the top!

Super cute design. The market place brings customers from all over the state.

Customer support is superb. Liked that it linked with constant contact.Like the easy of use of the customer.Liked the fact that it automates everything.

Intergration at first was hard but once it's in it's very easy.Would like a mass class text feature.Would like sibling discounts to be applied even if registering for different classes.

Sawyer has been the best registration system I have come across so far after countless demos, trials, and meetings from other systems. The system is easy to use on the administrative side and on the user end. No complaints from customers! The learning curve for this system is quite small, very easy to use! The best part is its functionality! It works the way it is supposed to which seems to be an issue for some registration systems I have come across. It is straight to the point! It was easily embedded onto my site and they provided me with the links I wanted for my registration landing page. Customer service is via email and they get back to you very promptly. Sawyer also has great support and information readily available through their website with step-by-step instructions. From what I have noticed, they are constantly working on improving the system and put in requests for certain suggestions. There are a few downsides: -Fees per transaction are pretty high. This system is a pay per transaction rather than subscription pay, transactions are a little over 5% per transaction. -The ability to customize is not there. I would like to have categories and subcategories to differentiate the many types of services I offer or listing the classes in a different manner. With that said I have still managed to post everything I have needed. Overall I love the system and do not see my business parting with it any time soon!

Ease & functionality for admin and user.

Not very customizable for class display.

While I appreciate the ability to imbed registration on our website, there is no way to track click rates, their customer service is not at all educated on the software and we've gotten responses on average 3 weeks after the initial question is asked! Poor customer service, micropayouts are not transparent, and the cost for ticket items more than 70 usd is more expensive than eventbrite. Unfortunately I can not recommend this platform!

It can be imbedded on your website. Visually it is appealing to the purchaser.

Instead of paying out event registration income once, after the event, or one time at the end of each month, they pay out micro payments every 3 days. This renders keeping your checks and balances almost impossible, and we are currently paying extra payroll hours for our accountant to tally up each payment (We are talking about payouts as small as $1.25, when we are receiving as much as 10K a month with their platform). Can you imagine your accountant adding up all of those micropayments to hit 10K? It equates to hours of work. The whole process does not at all match industry standards and is very unrealistic for companies to handle. It's a hidden expense that makes the platform not worth the use.

Always rolling out new functionality Great design

Lengthy learning curve - takes a while to get into the flow Few options for custom coding

We truly believe our programs are consistently selling out with wait lists because of the ease of use of Sawyer for our parents. It saves them time, and it also saves our staff untold hours of time we were wasting before with a clunky and inaccurate registration sytem that had absolutely horrible tech support.

Their tech support is beyond compare. Anytime we have a problem, we almost always get a response, from an actual person with a name, within an hour. The response often comes directly from our account manager. They also listen to feedback from their users to continually improve the software.

My only real complaint is that it does not integrate with Quickbooks, which causes some additional accounting headaches, but still SO much better than the previous registration software we were using.

Registrations are very simple to make, promotion is effective and also calendar integration is helpful.

Some of the UI parts like "Class Notes" are really primitive looking and more attention could be paid to that.

I loved that the graphics were beautiful, and that I was able to add pictures/logos to a presentable page for my families.

An automatic waitlist would be great! When a class fills up, have families enter a waitlist with their credit card info and when a space opens, the next person is automatically added and notified. I also had trouble with adding one child to one class last year. The class was full but wanted to allow one additional student in. It turned out the only way this parent could pay was in person because the link wasn't working. I had to awkwardly bring my laptop to dismissal and take their credit card info and type it in manually. If there was a way I could create charges and forward them electronically to adults that would be much better! Also, on the calendar, there should automatically be national holidays (and possibly religious holidays) entered in just so that people can see them on there. I found myself having to go back and forth making sure that certain dates didn't conflict. It would be even better if there was a way we could add dates that would not work (e.g. spring break or conference day). Then sawyer would automatically skip classes on the days we entered in.

The customer service is great- my clients would really appreciate an app to register though.

Customer service, combination of this platform used with others like mail chimp and banking .

Some of my classes are for adults only and that can be cumbersome to register when they are already set up for their children.

Sawyer is simple for our customers and staff to use. Parents can now register themselves and all their kids and see their family’s schedule all in one place. Also if someone is signing up late Sawyer prorates their registration fees. We use to do all of this manually. Finally our admin can work on making our programs better, instead of redundant menial tasks.

For staff page loading can be slow. The page navigation could be simpler, and breadcrumbs could be more useful. They’re continually revising the staff interface though.

It has been a real life changer and saved me so much time. Thank you!!

I like that it automatically uploads directly onto my website. That I am able to contact everyone enrolled in a class at one time. That I can Use the app as my attendance. I can offer coupon codes or different registration set ups for different classes or locations. The list is endless. I love it!

Some customers have found the registration set up a little Confusing to find the right class. Messages sent to a group come from sawyer and often end up in junk mail.

Sawyer gave us the ability to go fully online with registration, attendance and is a great tool as a small business owner to help guide payroll and organize my clients.

Ease of use on the backend. Easily customize classes, coupons, view live registration in multiple locations on my phone, tablet, or laptop.

Some less than tech-savvy parents find it hard to navigate to register. Tracking financials could be clearer.