We have used RezStream for over 8 years and find it to be a dynamic product.

RezStream allows easy interface between client and consumer at every touch point.

Wish we could let groups make reservations more easily without all recreating the wheel everytime.

Overall experience is great. The small occasional bug, which can also be caused by our slow internet, it is not a hinderance just a small annoyance. The support team definitely helps with the experience, without them, the experience would probably be worse.

The product is very easy to use and understand. There is plenty of information on how to use certain features, but you can always contact the support team to get help with any problem. Can be used anywhere with an internet connection (the faster speeds the better is works).

An occasional bug that has returned where sometimes our notes for the reservation do not save, causing confusion. Not being able to resize "repair" blocks without having to fully reopen the "site" just to shorten it by 1 day.

Very easy to see the check ins and outs for the day

As a Head Housekeeper it very easy to print out the work schedule for the day. Or oversee the entire map for the week. It allows me to make scheduling very easy

I haven't had alot of problems using the software I only print out the daily check ins and check outs. the rest I dont really use

That it is easy to use and understand at any skill level. It is also fast and efficient, not just in actual loading speeds, but in user function as well. The online reservation system has done wonders for our occupancy and our office staff efficiency.

I would like there to be a little more customization/options surrounding the POS items and room add-ons. I would also like for these items to be added in the booking process inside their own menu to complete the reservation.

The program is very user friendly, easy to teach newbies, and we especially like the custom color coding which shows us just by looking at the calendar who is gluten free, who’s bringing a pet (one of our inns is pet friendly), who’s checking in late, etc. – a feature I did not find in any other program that I looked at. The interface of the booking calendar is very straight forward. You just click on a reservation and immediately a box pops up on the right with all of the reservation info. Notes are easily accessible, and it keeps a running history page on each guest that tells you when they stayed with you and what room or suite they stayed in. These are all features that assist us in providing our guests with excellent customer service.

We have two small hotels totaling 30 rooms and suites. I used Rezstream's software program when I started in this business 15 years ago; left them a few years later because they did not have their cloud-based system up and running yet. Have used several others and researched many since then and came back to Rezstream and so happy I did.

When you try to print out a report the font size comes out miniscule.

Have been a customer since (prior to 2005) and have looked at other options, but the customer team is always willing to help and look for ways to improve. We just need to make sure the products and back-end navigation keeps ahead of or with competitor products.

The Rezstream cloud-based system and can use anywhere, anytime, which makes things much easier when not onsite at the property.

Some functions such as POS buttons/options not available. We have a gift shop, dining room and it all needs to integrate into one system.

All features and the cooperation with the people at rezstream

Noting that we are not happy with! All perfect

We are pleased with rezStream and have no plans on switching.

We are a 27 room lodge in the mountains of NC and I am the Guest Services Manager. RezStream was in place when I arrived here two years ago. It took me awhile to get the hang of it (I've never been in the hospitality industry), but now find it easy to navigate. The customer service folks are responsive and helpful.

No big cons, but then again, I do not have anything to compare rezStream to.

Fantastic. I have used 3 others and by far it stands out. Other sites are endless transfers to other departments or no response.

The platform is easy to manage and use. The customer service is outstanding!

Just hard to change reservations once made. You have to find just the right screen.

Great, the ease of using Rez Stream is super helpful for the job I do!

Easy to work with and saves me a great amount of time from what I had to do in the past with paperwork.

Some things on it I have to dabble through every once and awhile.!

I am not very computer-savvy, so I dread the initial processes involved in setting up a new program. rezStream was so much easier than expected. When I had/have questions, they have always been prompt and professional with their response(s). They have been stable and consistent, and they continue to help teach and resolve when I need it. I have not had technical issues; rezStream is always there when I need to use it...VERY important! And it's easy to navigate for me in the background and for our Guests that reserve.

If there is anything that needs improving, it is probably a user-issue, not a rezStream-issue.

We upgraded from Rezstream Professional to Rezstream Cloud and it's really nice! we can access it from any location as it is web based, so if I need to check something while working at home; no problem. The occupancy map is our starting point and it gives us a clear overview who is staying where; if you want to see specifics on one of your guests; just click on the booking and all information that you need is there. The colors in the occupancy map show right away the status of payments, and it's really simple to block out time frames for maintenance or other activities. And of course, all that you do in the occupancy map immediately reflects in the online booking engine, no additional steps needed. The reports section of Rezstream Cloud is great; it gives us a lot of information at any given moment. You can customize the system to best fit your business model, you can easily add and remove units, change pricing, etc. I feel the system is very user-friendly. The letter templates and scheduled email system sending out thank you notes and payment reminders take a lot of time on our hands. We are located in the Caribbean and rent private homes, Rezstream Cloud makes our lives easier to keep the overview and processes running.

User-friendly, safe, lots of possibilities to customize. occupancy map shows availability and blocks very efficiently Communicates without issues with the booking engine and also here you can adapt things to fit your business model

That it takes a few clicks before getting to the notes of the guest; where special requests or specifics are located. it would be nice to see this information 'earlier'

Our operations do not perfectly fit the normal format of a hospitality business. So RezStream had to be adapted to fit and that being done, it works as well as anything on the market. We are particularly grateful that their customer support team has been open to helping us get it up and running.

The software was flexible and adaptable to our operations. It is accompanied by a high level of customer support. Generally unheard of in this day and age. They actually care.

Nothing significant that is worthy of mentioning.

RezStream has been with us through our entire set up & use. Quick to provide answers, help, & knowledge to better the system for us. They strive to provide the best and are constantly working to give us new features & improvements that we did even know we needed.

Ease of set up & use. Customer service is top notch. The company takes the time to listen to the needs of their clients and work diligently to add improvements & new features!

Our only complaint is to use the credit card processing payment through this cloud based platform is to use Shift4 as gateway to merchant services account. Shift4 is not even close to the level of customer service and ease of use that RezStream customers are used to.

The best benefits to this experience with Rezstream Cloud PMS is the support behind the scenes. Whenever we request assistance, the team replies and assists in a timely manner. Which our business is time sensitive so we appreciate this feature very much.

Once you get familiar with the software you find ways to get from place to place easily. There are more security steps which I appreciate it.

With the changing of passwords frequently, I have a difficult time to save my updated passwords on my laptop as we work from home. It is not a problem on my desk top to remember my updated PW however that feature doesnʻt transfer to my lap top?

Very easy to use and integrates well with most other platforms.

The software is easy to use and integrates with most of the platforms we are listed on.

Some of the platforms we are listed on does not integrate with rezstream calendars and requires you to manually enter those reservations. This could cause a double booking of the same condo.

This product has saved me so much time, produced so many more reservations and allowed me to check for my guests anywhere that I am and prevents me from losing many reservations I used to lose when I had a PC-based dedicated desktop. It also has many automated features like the booking engine which allows guests to book on their own and initiate a confirmation to them and me. It also sends out automated emails for Arrival times, 4 days before and checks on guest stay 2 days after they leave.

I can access it on my desktop, ipad, laptop, iphone and any computer in the world with a browser.

Group reservations are a little tricky for arrival times and staying in touch with individual guests.

The thing I like most about this program is the ability to offer on-line booking. This has greatly increased our booking in our shoulder seasons.

I would love it if I received an email when someone booked on-line, because there is not always a number in the activity icon so if I forget to go to my dashboard and look it could have been several hours ago that someone booked on-line.

The support staff is amazingly helpful. (Marketing, Programming)

Customer find the software easy for booking. User friendly for Guest Services

Would like to see housekeeping/maintenance program integration. Would be nice to be intergrated to QB.Reports more user Friendly.

In our early winter season, we get more than 100 calls a day for bookings and having the system online will reduce the number of missed calls and lost customers due to their ability to book online as well.

Ease of use, great customer service, and I love the on going webinars.

I had the old platform before it switched to the cloud and the report that was most helpful to my employees is no longer available.

So happy I went with rezStream!!!! Never switching to another!

Very easy to use and when I don't understand how something works the response from a represenative is amazing!!

Everything is very well laid out for easy use!

Fantastic. The support team as Rezstream is second to none.

User Friendly. Quick and easy to navigate

Adjusting pricing for different seasonal rates is a hassle

I was nervous at first, it looked like a lot to learn. However, after training and just playing around with the system, I’m completely at ease while using it

Rezstream is a simple, yet complex POS program. It is simple because it is easy to use, easy to teach others how to use it and very forgiving if someone makes a mistake. It is complex because, it does everything! Plus, it allows you to customize the program to suit your company’s needs.

The POS retail sales… It is the only challenging thing, it took a little longer to get the kinks figured out. We’ve since incorporated a code system

We have been writing reservations down in a binder. This is a labor intensive process which involves speaking with potential guests on the phone and interacting online through emails. Many times these interactions don't result in a booking because they are just checking availability. Having rezStream manage online reservations frees up time for us to work on other areas of our business.

We interviewed several different online reservation companies before going with rezStream. We felt they were the best fit for us because we liked the software the best. Also very important to us is that they are very professional, organized, helpful during each stage of the process and eager to make sure we are happy with their services.

I really like the software! I can't think of anything I would change.

Use daily with seasonal business. Online availability allows pre-season reservations and calendar tracking.

Ease of use and accurate detail. Tracking of online reservations during off season

Somewhat combersome calandar between years of future reservations.