All SafetyChain Reviews
1-25 of 57 Reviews
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Molly
Verified reviewer
Food & Beverages, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Food Safety starts with SafetyChain
SafetyChain has a user interface that is easy to use, but ultimately their Customer Support is top tier! They cater to you as if they were part of your company. The value you get is wonderful.
CONSWhile the interface is simple, there is a learning curve and the time to implement can be lengthy.
Vendor Response
We agree that our Customer Support team is top tier! Thanks for letting the world know too, Molly!
Replied October 2023
Josh
Food Production, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
SafetyChain in the Workplace
I like the ease of use. It’s nice to have a product that is easy to train other employees on how to use. Seeing data real time is important so decisions can quickly me made. SafetyChain is always upgrading and introduction new functions. Customer service is very helpful and responds quickly.
CONSThere isn’t anything negative to say. Overall it’s been a great experience and I look forward to what the future holds.
Reason for choosing SafetyChain
Not only apple based and can use it on the desktop.
Vendor Response
Thanks for the 10/10 review and call out for our Support Team! They're the best!
Replied October 2023
Kayleigh
Food Production, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2022
Useful and continually improving
Complex forms that allow for professional data collection
CONSThis company is relatively new so they are still developing many aspects of their system.
Vendor Response
Thank you for the feedback, Kayleigh.
Replied October 2023
Christopher
Food Production, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
Safety Chain was our missing link
We have been able to start keeping track of issues we did not necessarily realize we had. We can now accurately track waste from production, and eliminate the guesswork that comes along with paper records. We have been able to allocate more time to issues that need attention.
PROSThe back end system was very easy to learn. Working with our project manager and support team, I was able to build all of our forms and get our team ready for training in just a few weeks. I was able to create the forms nearly identical to the paper forms we were already using.
CONSThe task scheduler was a little tricky and frustrating at first. Once I became comfortable with it, I was able to schedule sanitation, maintenance, and GMP checks for the rest of the year. Now our team has them available fresh every day.
Reason for choosing SafetyChain
I felt that SafetyChain offered a more in depth platform, and hit on more points of our record keeping procedures.
Vendor Response
Thanks CJ! Death Wish Coffee is a great success story and a wonderful partner. Looking forward to helping your company continue to grow with SafetyChain.
Replied June 2019
Darlene
Food & Beverages, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2022
Collaboration make it work
Very good experience. Safety Chain work with the customer in a timely fashion to solve issues.
PROSAlway willing to fine tune software and add functionality.
CONSNeed to speak a common language when setting up new customers. Visions on functionality do not always match.
Reason for choosing SafetyChain
Seemed to be further along the development path for the quality department needs.
Vendor Response
Hi Darlene - thanks for the positive review. We see all of our customers as collaborators, and wouldn't want it any other way!
Replied July 2022
Mindy
Food & Beverages, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
2nd time user
Has been great at both companies. I wish I had more time to access and build out dashboards .
PROSGoing from a homegrown digital platform, switching jobs and going back to paper forms just about wrecked my life;) I left the company that preferred paper and accepted a job that agreed to my wish of a paperless system for Food Safety and Quality! Great support from that plant manager and found Safety Chain at an Alchemy Conference. After 6 years at that company I was recruited away and the new company was using SC but not to its potential. We were able to re-roll the platform and now adding Supplier Compliance piece! Could not be happier!
CONSI wish I had more of a programming mindset that could maintain focus on the analytics.
Reason for choosing SafetyChain
Price was #1 . Ops uses Red zone for OEE and we thought about using that same platform for buy in… but they were enough over priced that it was a no-brainer to keep Safety Chain and re-roll the system to an entire new team.
Vendor Response
Thanks for the 10/10 review, Mindy! We're so happy to hear you've had a great experience at 2 companies using SafetyChain!
Replied October 2023
kyle
Food & Beverages, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Unlimited Potential
1. The ability for a corporation to look at all of the facilities to easily compare facility performance and use the data gathered to easily show ROI on new equipment or processing changes.2. The conversion to a digal system. By having forms submitted through SafetyChain it allows your company to analyze data. The problem I used to face was gathering data (either paper, access or excel) and then taking time to reenter data and create reports. Once using the system it allows me easily look through my products and facilities and free up my employees to spend time on the floor over data entry and reporting. My team no longer needs to submit metrics to me as the system auto compiles and reports them in Dashboards.
CONSI would like to see the ability in the training site to have AI submit data for me to test forms easier. Currently I need to submit forms in order to see what data I can report and charts I can use.
Vendor Response
Thanks for the positive review, Kyle! We're glad to hear you've had such a great experience and can easily review dashboards from your team!
Replied October 2023
Cindie
Food Production, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
User friendly and data transparency ensures success!
We have identified multiple cost savings opportunities and were able to resolve the issues and save a lot of money. We are also able to monitor dashboards to ensure the process stays in control. Implementation went smoothly without any hiccups. After implementing with FSQA all of our other departments wanted to use safetychain for other various things like Downtime reporting, Daily Floor Controls, Operations Management, Safety Audits and so much more.
PROSNotifications for failures or non-compliance, easy to implement and user friendly, gives our team members a voice! SafetyChain has increased the communication throughout our entire complex and allowed for better collaboration when non-compliances notifications are sent out to all that are needed to create resolutions.
CONSNeed to have automatic reports sent out.
Reason for choosing SafetyChain
Not sure
Reasons for switching to SafetyChain
Provided to us by Marel
Vendor Response
5 Stars across the board! Thank you Cinidie! We value our partnership with LPP and are do happy you've had so much success with the SafetyChain platform.
Replied October 2023
Samantha
Food Production, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Safety Chain
Easy to use and great support
PROSEase of use for form creation and use of the system.
CONSLocking of dynamic flow carryover fields, document control for secure profiles. Currently can print PDFs shared. Would like only signed records to be reviewed or available to 3rd party secure profile.
Reason for choosing SafetyChain
Not involved in that process
Vendor Response
Thanks for all of the 5 stars, Samantha!
Replied October 2023
Gabriel
Verified reviewer
Food & Beverages, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2023
Safety Chain Quality Review
The agility and versatility Safety Chain provides to our business is remarkable. We can slice and dice the use of Safety Chain to accomodate our business needs at different levels of our business.
CONSThe Link Reporting section can be easier to navigate. Reporting within LINK is difficult and slow.
Vendor Response
Thanks for the positive review, Gabriel!
Replied October 2023
Kwabena
Food Production, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2022
Great Software for Quality Management
So far so good. It's saved me lot time and reduced missing paperwork. My experience has been very positive.
PROSThe best part is the elimination of paper use at on the production floor. The analytical component is very intuitive and well done. It's saves you time trying to use excel to plot you own graphs and analysis. Data entry is straightforward for my team. It also provides great oversight on the day to day activities of the manufacturing process. Have not started with any integrations yet but it's in the pipeline
CONSThere is still new things being developed every day and I think providing educational advice on how to use it is a bit lacking. I think the system is being under utilized because most people don't really know how to exploit its full potential. I also think there should be one module instead of different modules. Makes it more expensive to get other departments on board
Reason for choosing SafetyChain
The functionality and analytics
Reasons for switching to SafetyChain
Did not meet my needs. SC was more superior
Vendor Response
Thank you for your thoughtful review, Kwabena! We're so glad to hear that the implementation of SafetyChain has saved you time and reduced missing paperwork. We can't wait to hear about your future integrations.
Replied July 2022
Zach
Food Production, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2022
Wants to grow with us
SafetyChain has been a great partner since day one!
PROSLike all companies, SafetyChain has strengths and weaknesses. There have been multiple times when we’ve expressed a need that they couldn’t cover or satisfy with current functionality, and they worked with us to create or build the tools or functions we asked for.
CONSThere are times when we discuss in 4 or 5 meetings what could be said in 3.
Vendor Response
Hi Zach! Thanks for the review and compliment. We're thankful for our ongoing partnership!
Replied July 2022
Karie
Import and Export, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
Customization and User Friendly
Supplier Compliance is a key factor in meeting the needs of our customers, regulatory requirements and driving sales for our company. SafetyChain has made compliance a lot easier to manage, communicate and develop stronger relationships with our suppliers.
PROSBest feature for our company was that the software could be tailored to your company specific needs. Flexibility and ease of use stands out from the rest. Being able to serve on behalf of the company as well as supplier is a key difference that stands out above the rest. The supplier portal is easy and straight forward (it's just an inbox!) Price is reasonable for all the features offered.
CONSAnalytical features for reporting are somewhat limited but there are easy work- arounds for most reporting needs. Requirement Sets need to be more interactive.
Reason for choosing SafetyChain
Reasonable pricing, customer service and on-going support.
Renee
Food & Beverages, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Safetychain review
Good experience.
PROSThis product is easy to use. A lot of potential. Great customer service support. Enjoy using knowledge base.
CONSSafetychain can do more than I expected, but still require training to know what all functions to understand the full capacity.
Vendor Response
Renee! Thanks for all the stars across the board. We're glad you enjoy our knowledge base.
Replied July 2022
Cheryl
Food Production, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed September 2023
Quality Applications
Currently using SafetyChain for quality and food safety data. We do find some lag in response at times, but overall, the real-time data access is good for driving improvement in quality/food safety.
PROSEase of real-time data access for the facilities. Access to data for all facilities at the corporate level.
CONSCan always improve reporting options through LINK, still need to rely on report builder to access some data or to drill down to defect level data
Reasons for switching to SafetyChain
I was not involved in this process
Vendor Response
Thanks for the positive review, Cheryl. We love to hear that access to real-time data is driving improvement within your organization.
Replied October 2023
Russell
Food Production, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Russell Heath Review
Overall I am just beginning to use Safety chain, but I think it is a very robust system that can be a valuable tool if we use it correctly. I worked with Plant View at Tyson so I am anxious to see how this one compares and what improvements there are with this platform compared to plant view.
PROSSafety chain is very robust and we have only scratched the surface of what it will do for us. I look forward to what I can learn here and take back and apply to our system.
CONSI would like to see some hands on training that could be done either off or on site. From time to time we have new users and like myself we have to just figure out what Safety Chain can do. It would be nice to have someone come in and walk us through a hands on training on safetychain.
Vendor Response
Thanks for the 10/10 review, Russel!
Replied October 2023
Nicole
Food & Beverages, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed October 2023
Admin Review
Elimination of paper and easily audited records
CONSI still haven’t received a formal introduction to cases. Also, sing-offs versus verifications is hard to explain the differences to upper management. I’m feel there are many features I could be utilizing but didn’t get proper introduction/explanation of the function.
Ruth
Food Production, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Safety Chain a great tool
My experience is being pleasant, and I enjoyed the full implementation of Safety Chain across all the departments, seeing how everyone discovered its potential.
PROSSafety Chain has different options that can be used on multiple departments.
CONSForms designer feature needs more options to make the editions faster, one example is the alphabetization of lists included in the "element properties" segment of the form.
Vendor Response
Thanks for all of the 5 starts, Ruth! We love to hear that it is being used across departments within your organization.
Replied October 2023
Alfredo
Logistics and Supply Chain, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Versatile and Empowering
Overall it’s been great working with SafetyChain and most importantly the relationship and support them provide.
PROSWhat I like the most is the user control of form functionality to make adapt to your business and operations.
CONSThere is an opportunity on the analytics and upscale features which looking forward working with.
Reason for choosing SafetyChain
Versatility function of the platform and support.
Reasons for switching to SafetyChain
out grew legacy platform and knowledge left the company.
Vendor Response
Thanks for the positive review, Alfredo!
Replied October 2023
Gustavo
Food & Beverages, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
New user
Friendly User interface and the ability to create/design our own forms
CONSMaintenance of system without integration
Reasons for switching to SafetyChain
Did not meet our needs and not user friendly
Vendor Response
Thanks for the feedback Gustavo! We're glad you find the SafetyChain platform so user friendly and we love to see 5 stars for customer support!
Replied October 2023
Ellie
Food & Beverages, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Excellent QMS
Fantastic experience. They have implemented many features we have suggested. The data is easy to use.
PROSEasy to use forms. Relatively easy to configure forms. Top notch customer service. Product is constantly innovating to meet customer needs.
CONSSometimes features are released after another solution has been found.
Vendor Response
Thanks for the positive review, Ellie! We value our partnership and the ideas you and your team bring to us for implementation!
Replied October 2023
Monae
Food Production, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2023
Safety Chain Summit - Monae M.
My overall experience with Safety Chain has been awesome. I love it and hope to see more improvement and capabilities with safety chain at the plant level.
PROSI like the ease of use, instant notifications and real time data collection.
CONSI do not like how forms can become slower to use due to a lot of elements being incorporated on them
Vendor Response
Thanks for the positive review Monae! We're so happy to hear you've had an awesome experience using SafetyChain!
Replied October 2023
Jenny
Food Production, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Easy to Use
Ease of use and customizability of forms is what we like best.
CONSThe inability to do our own background building on certain points such as Dynamic Workflows. We would prefer to be able to be taught how to build the background information to be able to create and maintain all parts on our own.
Vendor Response
Thanks for the positive review, Jenny. We're glad SafetyChain is easy for you to use and customize.
Replied October 2023
Nelson
Food & Beverages, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Relationship are Key
We have fully been able understand our inspections. We are better able to utilize data to make solid decisions.
PROSThe thing I like the most about the software is the company behind it. The software keeps expanding in capabilities and there seems space to grow within the options.
CONSWe have ran into load capacity as our comps grows.
Reason for choosing SafetyChain
They did a good job with use cases and were able to understand our needs.
Vendor Response
Nelson, thank you for the great review. We're so glad implementing SafetyChain has helped your organization have a better grasp and understanding of your inspections and data.
Replied July 2022
Matt
Food & Beverages, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed October 2023
SafetyChain Review
Supplier Management, Quality Management, and Compliance management are flexible, fairly simple to configure and allow for quick implementation.
CONSMobile application functionality roadmap might need to be expanded to allow for some of our challenging use cases.
Reasons for switching to SafetyChain
Limited functionality which required a lot of customization
Vendor Response
Thanks for the feedback, Matt!
Replied October 2023