All Wheels Car Rental Reviews
1-13 of 13 Reviews
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Giovanni
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
The beauty of Wheels is that its many advantages far outweigh its few defects
Completeness. Ability to manage multiple operations at the same time and switch from one to the other. Traceability of operations. Reporting. Adaptability and fast integration. Very rare down or crash.
CONSSome rigidity on the fleet chart. Problems with currency and decimals. Difficult traceability of daily cancellations. Form designer disabled. Second Driver management (managedas the main one regarding the mandatory nature of the data). Permissions provided to individual users (you can't often limit rights to users). Difficulty in managing extras with\without VAT with Reports. Not clear % fleet utilization management.
Reasons for switching to Wheels Car Rental
Because Motherhouse recommended it to us and it was love at first sight
Vendor Response
Hi Giovanni, We appreciate your business and it means a lot that you would recommend us 10/10. We also work hard to provide a very stable system that allows you and your team to multitask well, so we're happy to hear that it is appreciated. We also appreciate very much your feedback on those areas where you'd like to see some improvements. We'll be reaching out about these areas to resolve in a future release. Thank you for working with our team!
Replied April 2021
Kosana
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Wheels recommendation
Partnership which is proven in many situations.
PROSFunctionality, user friendly, safety, liability, customer orientated multi-branding solution.
CONSAbility to develop. Pricing tools. Integration with Europcar. Reliable XML.
Reason for choosing Wheels Car Rental
Yes
Reasons for switching to Wheels Car Rental
Lack of functionality, weak reporting.
Vendor Response
We appreciate your business, and your 5-star review. It means the world to us that you would recommend the Wheels System 10/10 times. We're happy to hear that you prefer Wheels over CarPro and your other options. We're glad that our Europcar connectivity is working well for you and hope to work with you for many years to come. Thank you!
Replied May 2021
Dionysis
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed April 2021
A value for money product that has enough space to become better
1. It is a very easy to use product. 2. Covers the majority of the industry needs
CONS1. Some features do not work very well, 2. Not having access to the data base
Nemanja
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Great solution for car rental companies
Great solution for everyday operations of car rental company! Recommend definitely!
PROSVery advanced software with plenty of useful and great features! It automate many daily operations, great reporting system and overall user experience. Support team very responsive and devoted to resolution of each request in very efficient way.
CONS1. API access should be free of charge for existing users in order to create better connectivity with local systems. 2. Template editor should be available for end users as it has been in previous versions of the solution.
Vendor Response
Hi Nemanja, We appreciate your business and thank you for taking the time to review Wheels Car Rental System. It means a lot that you would recommend us 10/10! We're thrilled that you find the platform advanced and that our support team is doing such a great job for you. We're happy to be able to offer the API access, but do need to control it a bit. We're hoping to add the template editor in a future release once we can prioritize the effort. Your feedback on these items is very useful and we take it to heart for changes to come.
Replied April 2021
Gedvydas
Automotive, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Europcar Lithuania expierence
After starting using this rental system, our work became faster with less mistakes. So we didn't needed extra person just to check if all invoices are correct.
PROSWeb based. No need to install extra software, also can be used from any device instantly. Incredibly fast system. Support of many cool accessories, like ID scanner.
CONSSome features are not fully developed, like e-mail templates can be used not in all cases. Short term rental are developed very well, but long term has some issues. Could be better handling and reporting in there.
Reasons for switching to Wheels Car Rental
Support was OK, but adding new features or accessories was mission impossible. Very slow system, especially with extracting reports.
Vendor Response
Hi Gedvydas, We appreciate your review and that you'd recommend us 9/10. It is interesting to hear that your previous software had OK support, but it didn't listen to your feedback. Please keep the feedback coming, the system only gets better when we listen to you!
Replied April 2021
Mohanad
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed April 2021
Wheels pricing
no bugs and halts and I remeber few times of stopped functional
CONSmore expensive than other software, with compare to rentoen, Karve and other API XML.
Vendor Response
Hi Mohanad, We appreciate your business and thank you for taking the time to share your feedback. We're glad that you find that Wheels Car Rental Platform to be of a very good overall quality and that you are also pleased with the features and functionality of the platform. Our customer support team wil follow up with you to see what we can focus on improving in the future as it relates to ease of use and support. Thank you!
Replied May 2021
Rob
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Review
very happy with it
PROSSaves a lot of time and gives a lot of possibilities
CONSdoesn't work too well on android, i think this is something that should be looked into
Reason for choosing Wheels Car Rental
the price is the most adequate
Vendor Response
Hi Rob, Thank you for using the Wheels Car Rental System and for taking the time to provide us with this 5-Star review. We're so happy to hear about the time our platform is saving you and your team, and we (like you) also think the software is a good value for the money. We are looking forward to working with you for years to come.
Replied April 2021
Branislav
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Green Motion Serbia feedback
Easy to use. Updated with everything needed in industry.
CONSThere is some old functionalities that is lost during time.
Vendor Response
Hi Branislav, We appreciate your business and thank you for taking the time to review Wheels Car Rental System. It means a lot that you would recommend us 10/10! We're thrilled that you find the platform easy to use and appreciate our regular updates to the platform. We will follow up with you directly to find out how to address some of our old functionality that you miss, maybe we can include it in another update!
Replied April 2021
Nert
Logistics and Supply Chain, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
The best solution for Car Rental Industry. Very practical with a lot of functionalities
100% accuracy of fleet managing vs. booking accepted.
PROSThis software has 2 very useful tools. 1-Daily view (Displays all actions for a given date) 2-Fleet chart (Here the user can arrange the vehicles)
CONSTo be honest, nothing important but one small problem for example is: Reservations that are coming from central reservations team need some hours to display on this system
Vendor Response
We appreciate your business, Nert, and are happy that you like the customizable dashboards and interactive fleet chart. We believe any issues with Green Motion reservation delivery have been resolved. Thank you for your business!
Replied April 2021
PANAGIOTIS
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Excellent car rental software!!
easy to use, excellent customer service, cloud based
CONSdoes not support my language yet (Greek)
Reason for choosing Wheels Car Rental
Was Recommended by another company
Vendor Response
Hi Panagiotis, Thanks for using Wheels Car Rental System, we're glad that we're providing you with 5-star software and service. We're happy that you like how it's cloudbased and we take pride in our good service. Thanks for being willing to recommend us 10/10!
Replied April 2021
Elena
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2021
Good
good
PROSthe current version is way better than the previous one
CONSsome bugs, when looking for a vehicle by the plates it does not always find it especially in the reservation form, some features are hard to add e.g. new discount
Vendor Response
We're happy to have you and your company as our client, and appreciate the time you took to give us this great feedback. We're happy that you give us 4/5 stars for value and will contact you directly to resolve your plate search issue. We're glad you like the latest version better and we'll keep improving it thanks to your feedback.
Replied June 2021
Filip
Leisure, Travel & Tourism, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Professional all the way
-support -support -support :) -complexity
CONS-I like most of it, some features are not necessary to us.
Vendor Response
Hi Filip, As the pricing manager / rate manager from Green Motion, we're really happy to hear that you'd recommend us 10/10 times. We're happy that you appreciate our team's support and we appreciate your business. Thanks for making time to provide us with this review!
Replied May 2021
Dimitrios
Utilities, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Ease of use
The most valuable asset of the program is that i save a lot of time by using the program because in every search i find exactly what i need , having used the correct filters ofcourse.
PROSi found the program easy to use, flexible and adjustable to match my needs
CONSi am not using the software for too long in order to be helpfull enough with my answer. every program has room for improvement. Maybe the export to excel reports option could be more on point (no empty columns etc etc).
Vendor Response
Hi Dimitios, We are happy to hear that you are using the "Seach" bar to interact with the system. No matter what you are looking for, you really can find it there! As one of our newer customers, we appreciate the feedback about our Excel export and will see how we can best remedy that for you. Thanks for your business!
Replied April 2021