About Amadeus Sales & Event Management

Amadeus Sales & Event Management is a catering solution that helps businesses of all sizes in the hospitality industry manage customer relationships, book rooms and track business performance, among other operations. It enables supervisors to manage and distribute event updates, venue requirements and menu selections to external event planners and internal team members.

Amadeus Sales & Event Management allows sales professionals to qualify incoming leads, track space availability and handle customer contact details on a centralized platform. Administrators can configure the platform in multiple currencies, taxes, languages, and date formats based on country and region-specific requirements. Additionally, business leaders can create custom reports and ...


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Supported Operating System(s):

Web browser (OS agnostic)

9 Reviews of Amadeus Sales & Event Management

Average User Ratings

Overall

4.33 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

3.5

Functionality

4.0

Ratings Snapshot

5 stars

(4)

4

4 stars

(4)

4

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 9 of 9 results

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August 2019

Stephanie from Amerilodge Group

Company Size: 501-1,000 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

5.0

August 2019

Salespro ease

Overall, the minor freezing is nothing in comparison to all of the positive resources it stores and creates.

Pros

No better way to compile everything you need for sales, from leads and prospecting to accounts and specialty events. You can create documents from specific aspects of the account and so much more.

Cons

It does tend to freeze often and create random groups or functions without linking to the account your trying to add it to.

February 2020

Jodi from Parks Hotels

Company Size: 51-200 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

3.0

Functionality

5.0

February 2020

Sales pro Review

Overall sales pro was very easy to use. Great to keep track of traces and contacts. GRC was easy to read and understand.

Pros

Sales Pro was great very easy to understand and use. It is very direct and I love that i can pull each group up on a calendar. GRC is very understandable and I am even able to see city wide events on there.

Cons

The software is very slow and was difficulty to use on Hilton computers because of firewalls. Another major issue I had was the merging of contracts. It was almost impossible to merge any contracts. Took months to sort out the problems.

January 2021

AL from Anderson&Anderson Management

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

January 2021

Extra Hand

Overall I am happy, this has simplified business for us. I will continue utilizing all features to build the business over the years.

Pros

This app is awesome! I appreciate the ease of “DirectBook” to enable meetings, it’s like I have a secretary assisting me. Also allows us to manage tasks easier.

Cons

The only confused moment that I have attained is during our tracking process. I may need to train more on tracking our progress and sales.

April 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

April 2019

Now Owned by Delphi

Worked with hotel and contention centers that use it.

Pros

Popular and use to be a good option in Event Management software. Pretty straight forward and provide a comprehensive solution for hotels and convention centers for easily managing events and meetings.

Cons

Purchased by Amadeus Delphi as they want to take over the market - phasing it out and forcing an upgrade to Delphi.fdc since they are no longer supporting the software and Delphi is more expensive.

October 2020

Emily from Hospitality

Company Size: 51-200 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

October 2020

SalesPro

Overall, this product serves its purpose but I feel like it could offer more.

Pros

The documents are very clear and the product itself is mostly simple to use. It works effectively and serves its purpose.

Cons

I wish that this software could be accessed from anywhere and I think that it should have more features.

November 2019

Erica from Amerilodgegroup

Company Size: 501-1,000 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

November 2019

Hotel Sales pro daily user

Use it daily, so have issues with merging templates and having to log off and back in.

Pros

Organized. It is basic and I get what I need out of it but not much more.

Cons

The fact it needs to have someone log on and off. Merging issues.

November 2019

Keeley from Amerilodge Group

Company Size: 501-1,000 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

November 2019

Sales Pro

Keeping track of companies I have called.

Pros

Sales pro helps me keep track of groups and companies. It is very user friendly!

Cons

This software could use an update. I'm looking forward to the new system.

April 2018

Curtis from Fairfield Inn and Suites

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

April 2018

Love Hotel Sales Pro

Pros

Used this in my small management company and was super helpful in tracking leads and keeping clients information up to date.

Cons

Price, for a customized product we could go out to the market and save thousands over the years that we used this with a no hospitality specific product that would do the same thing.

October 2020

Minar from Hotel Sarina

Verified Reviewer

Company Size: 201-500 employees

Industry: Hospitality

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

October 2020

Easy to use

Good option as Event Management software. Straight forward and need to improve more things.Little bit slow.

Pros

Simple to use. Reports can generate very easily and Client data base can makes very smoothly

Cons

Need to add more features for catering.

Reasons for Switching to Amadeus Sales & Event Management

More easy to use that's the main reasons.