My experience with ChargeOver and their customer support team has been a very surprising in a great way. I have looked at many billing solutions over the years and none of them did exactly what I needed them to do when it comes to recurring billing. They required their own processors, or charged % of revenue which is ridiculous especially if you are generating significant revenue every month. What sold me initially was that I could use my own gateway and preferred merchant pricing I had already established. I could also do automated recurring ACH's which was was also huge. The biggest seller and the biggest of all is the integration into Quickbooks desktop which a lot of others I tried but did not integrate correctly and wasted a ton of time reverting back. Finally the price for the service was extremely reasonable as well. After we signed up there was some initial setup tasks that took about a week to work through but that was because we needed some customization that they took care of extremely fast and had us up and running. Using the desktop Quickbooks there were some minor issues here and there to start out with but over time they got addressed and the product today is much more useful. What saves us the most amount of time is the automated processing and if cards don't go through the system will generate the emails for you and send links so the client can directly process. When you have 100's of clients this saves a significant amount of time. Also this week we just switched from Quickbooks desktop to Quickbooks online. I was a little apprehensive about switching but am happy to say it only took us under 4 hours to do the switch and fix any minor sync issues. I was expecting a week or two but half a day was it. The last thing I will say is the response time for any issues and follow up of the team there has been amazing. They are very reachable and get done what you need when you need it.

1) Features 2) Price 3) Customization 4) Responsiveness of Customer Support 5) Ease of Use 6) Amazing ROI 7) Integration to QB, QBOnline and Xero

1) Initial setup takes a few days if you need customizations 2) Advanced reporting is not there yet but heard in the works 3) If using the desktop version sometimes the sync doesn't work due to QB desktop locking the records so need to be careful to close and restart QB (Could just have been our workstation too). Now that we are on QB Online there is no issue

Customer service is the clear star here. I met with the team to talk about our needs and they showed me how Charge Over could help. As I was setting it up for my team, I also had questions which they were super quick to answer via the Live Chat feature. My team is excited to have such a robust invoicing software at their fingertips.

The user experience is seamless. We work with families who have various struggles with dyslexia, adhd, etc. User experience is everything to us. We want payment processing to be easy to navigate and take care of. Charge Over checks all the boxes. On the backend, I love the metrics I have and flexibility in using the invoicing. I've tried many other payment processors and always had to create a work around. Charge Over has exactly what I need and then some. I love that I can charge a surcharge for credit card fees and run eCheck payments as well.

The only thing I'd say missing was video tutorials to show new users how to navigate and when to reach out and ask for help for customized options (which they do to my surprise and delight).

Chargeover has worked great for us. We are a SAAS and using it for our AR. We are able to create both nonrecurring and recurring subscriptions and services and save them as templates. Love the services and for the money we get a lot.

Easy to use! Able to create recurring and nonrecurring billing which works great for our business model.

We found creating a connection to the API a bit more difficult than we anticipated.

I don't have to have an employee dedicated to accounts receivable anymore. Customers can self serve and we don't have to remember to bill them individually. It is all automated

Automated email reminders and the ability for customers to change their own billing information is very helpful.

Poor mobile accessibility can be a deal breaker for most. It is very bad. I believe they are working on it and their customer support is incredible, but I spoke to them about it about 6 months ago and it's still bad.

Saves us a huge amount of time chasing clients for payment and reduces non-payment or delinquent payment.

Really easy to use and navigate between customers, screens, subscriptions, payment methods. Integration with QBO is key for us, and works pretty well, though not perfectly. Some advanced functionality - for example around sales taxes and discounts for ACH payment - are really helpful. Most of all, I like that it WORKS without bugs (I was burned by previous software), and can be used for recurring payments, recurring invoices and reminders for folks that pay manually online or by check, and supports things like discounts, pro-rated charges, and invoices that contain both an installment payment (scheduled to run for a set number of installments) and a regular recurring subscription (that goes on in perpetuity).

Integration with QBO doesn't always work perfectly - particularly for sales tax, and credits back to client accounts.

We offer a subscription based point of sale retail software. Having to bill our customers monthly quickly became unmanageable. Collections was especially time consuming. We were using QuickBooks Online to manage this, and as part of a major update, they removed the ability to reattempt declined charges. At this point we simply had to make a change, and looked closely at many well-known systems, such as Chargify. One of the main advantages ChargeOver was able to offer us was more control over how products are being billed. We felt that other systems we had explored was limited in that aspect. Ever since we have signed up, the team at ChargeOver has quickly addressed any requests/concerns we sent them.

Easy to use Flexible Collections management Great support Low cost

There are a couple of improvements with lead source management we have requested. But we realize that these are very specific to our model, and they are currently working on them. Any bugs we have found or improvements we recommend are handled very quickly.

The team is responsive to your requests.

Integrates with Quickbooks, Authorize.net, PayPal, and Slack at an affordable price.

The User Interface isn't strong. Lacks the ability to edit PDF receipts and invoices. Reporting could have better filters.

I have been an accountant for over 10 years, and in my experience ChargeOver has surpassed all other systems I've used. Sure Quickbooks allows you to do many of the same features such as reporting, and recurring charges. But ChargeOver has all the features every accountant has fantasized about. In ChargeOver you set up your own recurring bill to your clients, then they will take care of the rest! It will invoice, send and process customers credit cards automatically when an invoice is generated. It will even do the collections for you when a customer becomes delinquent. All the while communicating all your transactions with quickbooks! One stop shop. Simple, easy, amazing.

Customer service is excellent and knowledgeable. They are prompt at answering any question you may have, never leaving you hanging for answers.

Info is only communicated from ChargeOver to Quickbooks, not the other way around. So any changes made in quickbooks will not show in ChargeOver. Sometimes I forget, and have to do any changes I make twice.

I had a company handle my sales for several years, then the company was acquired and I needed to take over quickly. A friend told me about ChargeOver and the flat fee based on customers, since I was a little wary of other software that charged a percentage of revenue. The migration team have all been super-responsive and helpful in getting my systems over to ChargeOver. I could not be more pleased, especially because it has a lot of great features I thought I would have to sacrifice because of the lower cost.

A lot of functionality and value for the cost; Data migration team has been wonderful; The cost is a flat fee instead of percent of revenue; integrates with many services; Interface is clean and intuitive

there are one or two things I would like to add, but have been assured that the dev team is notified and may offer fix in the future

We've gone through 4 different billing platforms previously, and although things got better, none were able to REALLY meet our needs - until we found chargeover. We're a specialist agency with recurring billing, and chargeover was perfect. It fit our billing model, and didn't require us to do weird things like sell "500 units at $1 each" instead of $500 like one vendor wanted. The Xero Integration is a dream come true for financial projects and reporting, and the support from Chargeover is great. We can just call and speak to someone and they'll help us. Especially in light of the hatred directed by our staff at the previous billing platform, chargeover is a dream come true. Everyone loves it. Plus the company is young (but has enough clients to be stable to make not nervous) and nimble, and they are constantly improving the software, several times at our request to accommodate a few minor tweaks we wanted. If you're an agency or you need recurring billing, you should add chargeover to your list of platforms to checkout.

Flat fee Customization on recurring services for clients Met our billing model Customer support is fantastic

Xero integration is a bit manual, although it works _great_ once it's setup.

I personally reviewed at least a dozen recurring payments providers before decided on ChargeOver for our SaaS business. We've been using ChargeOver for over a year now. What ended up making ChargeOver our choice was three things: 1. Quickbooks integration. Our accountants live in QuickBooks, so our data has to end up in there. ChargeOver was the only platform we found that offered *easy* integration with Quickbooks 2. Flexibility, ChargeOver's API allowed us to handle many different kinds of payment setups, monthly, quarterly, annual, invoiced *or* credit card billing all under the same account. 3. Customer Service, the team at ChargeOver is very quick to respond to any questions, issues and feature requests. You speak to a real person when you reach out. We use ChargeOver mainly through the API. The only con, in my opinion, is sometimes is needed on their application's UI. Other members of my team have found it confusing or difficult to navigate at times. We try and automate as much as possible, so it hasn't been too much of a problem for us. I 100% recommend ChargeOver as a recurring billing solution, especially in the case where-where you require flexibility and good developer/API support.

Assigning software features is the most important part in this tool

It’s not that easy to use. Should be enhanced more.

There were a few things I wished I could do (like charge multiple invoices) that recent updates have fixed and I know the few remaining suggestions I have will be remedied soon.

Our main issues with the system is that it will not automatically deduct one time invoices charges and we do not have the option of payments being due on the first of every month.

I was happy to find a product that was straight forward and easy to use. The software we replaced was old and clunky with no updates in future. Highly recommend you give it a try.

We have been using ChargeOver for over a year and have nothing but positive things to say. They have gone above and beyond when answering questions or fixing technical issues.

We have been using Chargeover for over 2 years now and are very satisfied! The software is easy to use and the customer service is amazing!