Kangarootime

RATING:

4.43

(79)

About Kangarootime

Kangarootime is an automated child care management solution designed for directors, owners and parents. The solution is deployed in the cloud and offers features including recordkeeping, employee management, class management and accounting. Kangarootime provides parents with daily messages, photos, emails and feedback through a single interface. The solution automatically generates billing statements and collects tuition fees. In addition, it also maintains daily audit logs and can track check-in and check-outs. With employee management, Kangarootime manages employee attendance, clock-ins, clock-outs and staffing details. It also facilitates internal messaging and calendar functionality. In addition, it offers integration with accounting software and provi...

Awards and Recognition

FrontRunner 2021
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.
Kangarootime's Kiosk App allows for an easy check-in process.
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Kangarootime Reviews

Overall Rating

4.43

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Showing 1 - 5 of 79 reviews

Jennifer

Company size: 11-50 employees

Industry: Primary/Secondary Education

Time used: Less than 6 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

December 2019

Saint Francis

The one great benefit we have experienced is the automatic charging of the accounts. We used to have to charge the accounts each week.

Pros

I like that we can send mass emails to all of the parents at the same time, the children's dailies can be sent electronically, pictures can be taken of the children for the parents to see daily, can keep an up to date account of the parents tuitions.

Cons

Our parents have had some issues with the app and setting up their accounts. We have also had issues with the charges

Reasons for choosing Kangarootime

Easier to use and had all of the elements we were looking for

Reasons for switching to Kangarootime

We switched so that we could use less paper and go green.

Response from Kangarootime

Hi Jennifer - Thank you so much for taking the time to review Kangarootime. We're thrilled to hear that we've made parent communication and charing of the accounts easier for you! We will share the feedback about parents setting up the accounts and charges with our product teamif you have any feedback in the future, do not hesitate to reach out!

Replied December 2019

Daria

Company size: 11-50 employees

Industry: Education Management

Time used: Less than 12 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

December 2019

Kangarootime Pros and Cons

Kangarootime has been easy to navigate as far as invoices and billing. The team that we were set up with to launch the app for our school was phenomenal and responded quickly. The PDF files of "How-To" for Kangarootime that were provided for us to share with new families were very helpful as well.

Pros

This software has features that allow childcare centers to communicate with families as well as send pictures of their children.

Cons

The app does not notify families when a photo has been sent and our teachers find it difficult to manage the "rooming" feature. The function of tagging children in photos seems to be more difficult and has more steps than other apps that I have used in other daycare centers.

Reasons for choosing Kangarootime

Kangarootime directly linked to our key less entry system KISI which allows parents easy and secure access to enter our building.

Response from Kangarootime

Hi Daria - Thank you so much for taking the time to write a review about Kangarootime. We're thrilled to hear our invoices and billing are easy to navigate, and that our customer service has been so helpful. We will share the parent communication feedback with our product teamif you have any additional feedback in the future, please reach out to us!

Replied December 2019

jarod

Company size: 51-200 employees

Industry: Education Management

Time used: Less than 12 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

December 2019

Checks many of the boxes we hoped for

Overall, mostly satisfied with KT. They have an extremely responsive and devoted support staff - I cannot say enough about their support staff, one of the best I've worked with across multiple software implementations across the childcare, small business support, and insurance industries in the past 10 years. It's clear they are still trying to quickly iterate and working out the kinks and idiosyncrasies that come up. Their software development seems to struggle a bit compared and it seems like there is something missing - a guiding vision unifying all the various modules contained in their program

Pros

One stop shopping without extensive software purchases - this software combines a childcare center database, daily reporting app for parents, document manager, child attendance, employee timecard, parent and staff messaging, billing and merchant service (payments), reporting/analytics

Cons

Billing is not intuitive and difficult to learn. It does not integrate easily with our accounting software (quickbooks). Check in/out module can be difficult to use on a tablet due to small size of icons (recommend using the largest tablet you can afford, otherwise icons are tiny). Software does not allow admin to restrict staff to a certain IP address, meaning staff are clocking in/out from anywhere (potential for abuse if staff are clocking in from the parking lot, etc.)

Reasons for switching to Kangarootime

We were looking for a software that brought all of the features offered by KT together in one package and more flexibility with billing options

Response from Kangarootime

Hi Jarod - Thank you so much for taking the time to review Kangarootime. We appreciate your candid feedback about our software and have shared it with our product team. We have some exciting updates this year that will address some of the challenges you're facing with the software. If you have any additional feedback in the future, do not hesitate to reach out.

Replied January 2020

Frances

Company size: 51-200 employees

Industry: Education Management

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

December 2019

Kangarootime

Amazing!

Pros

That it is all inclusive for out industry. Billing, daily reports for children, employee time cards, etc. The customer service is fantastic. I really love this program!

Cons

I don't have any cons about this software. The cons that I did have they have corrected or are in them process of fixing.

Reasons for choosing Kangarootime

All inclusive program as mentioned above and the customer service.

Response from Kangarootime

Hi Frances - Thank you so much for taking the time to write a review about Kangarootime. We're thrilled to hear that the billing, daily reports and time cards have been helpful to your centers. We also love to hear that our customer service team has been helpful to you! If you have any feedback in the future, do not hesitate to reach out to us!

Replied December 2019

Pamela

Company size: 11-50 employees

Industry: Education Management

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

December 2019

KangarooTime Review

Overall our experience has been good.

Pros

The excellent customer support we always receive. And the fact that they take our ideas and implement them the best they can.

Cons

Invoices don't go through like they are supposed to on some families. Which causes frustrations.

Reasons for switching to Kangarootime

We wanted something more streamline and modern.

Response from Kangarootime

Hi Pamela - Thank you so much for taking the time to write a review for Kangarootime. We're so happy to hear you've had a good experience with us and that our team has been responsive to feedback. We will take your input about invoices and share it with our product team. If you have any additional feedback in the future, feel free to share it with us!

Replied December 2019

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