Kangarootime Software


Kangarootime is an automated child care management solution designed for directors, owners and parents. The solution is deployed in the cloud and offers features including recordkeeping, employee management, class management and accounting.

Kangarootime provides parents with daily messages, photos, emails and feedback through a single interface. The solution automatically generates billing statements and collects tuition fees. In addition, it also maintains daily audit logs and can track check-in and check-outs.    

With employee management, Kangarootime manages employee attendance, clock-ins, clock-outs and staffing details. It also facilitates internal messaging and calendar functionality. In addition, it offers integration with accounting software and provides solutions like after-school programs and home daycare solutions.

Kangarootime has native mobile apps for Android and iOS devices and provides support via online help and over the phone.

17 Reviews of Kangarootime

Overall rating

4.59 / 5 stars

Filters:

Showing 1 - 17 of 17 reviews

September 2017

Lynda from King of Glory Preschool

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2017

Kangarootime has helped to free some of my time since I don't have to make sign-in sheets every week

Pros

I find Kangarootime user friendly and once you learn how to operate it, it's pretty easy. I like the fact that all the children are assigned into classrooms, so I know who is here and who is absent. I also like the fact that the company is always improving functions and making it easier for everyone to use.

Cons

When you are on one page and need to go to another, it is difficult to go back and at times you have to start from the beginning. We should be able to go back and forth, from page to page with out being dumped out of the system.
In the messaging area I would like the parent to be assigned to a child especially if they have a different last name.
In the afternoon the teachers stay on the main rooming page as, they are responsible for check out for all the children and you don't see when any new messages come in.
If parents don't request check in or check out, we don't know if that child is here until we are in our separate classrooms or ready to go home.

January 2018

Lailanie from Precious Lamb Preschool

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2018

Kangarootime and their staff has made our transition smooth and comfortable! We are big fans!

Pros

As a director, I love that I have access to the families information, who is in school that day, what teachers are there, can message families, etc. all remotely. I dont have to rustle through paperwork or interrupt the teachers teaching for information that I can easily look up. The time/date stamps for attendance, the family info, the messaging everyone at the same time are my favorite features and has saved me time.

Cons

That a child cannot have another person's guardian on their pick up list. That has been a frustrating issue for parents and teachers, and have had to resort to signing original paperwork in the meantime on those occasions.

Response from Kangarootime of Kangarootime

Replied February 2018

Hello Lailanie! The guardian issues will soon be resolved! Please make sure that you reach out to our customer success team to show you the MASSIVE updates in the Hopper. We have implemented the 'Education' 'Developmental' and 'Cognitive' milestones. Hope all is well! Scott Wayman Founder and CEO

December 2017

Dawn from Little Lights

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

We ​LOVE Kangarootime!

Saves time and paper with daily reports. Electronics payment options for parents.

Pros

We like that there is no more paper shine reports. Parents can see all about their child's day in email and on the app. Also, being able to see where the children are and tracking ratios make it easy to make staffing decisions. We love the customer service provided. They are quick to answer questions and constantly developing improvements. They listen to our suggestions to try to meet the needs of our unique center.

Cons

Billing, Plans, Invoices all require lots of steps that ​we hope will be more streamlined​ soon​.

Response from Kangarootime of Kangarootime

Replied March 2018

We're always glad to receive customer feedback, thank you Dawn! We've updated the filtering options and usability of messages, but we're always continuing to improve these features with customers like you in mind!

September 2017

Christina from Blue Skies Exploration Academy

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2017

I have enjoyed the software and the switch over.

It is mostly a time saver and parents love being able to pay online

Pros

I like having all of the parent communication piece and my management piece in one software. like being able to look at what the teachers are inputting.

Cons

Not having the Employee section ready and not having the Federal Food Program forms ready. Right now not being able to sumbit this form

Response from Kangarootime of Kangarootime

Replied September 2017

Christina, Thanks so much for the review. Employee section and Food Report automation will be here before the end of the year! Thanks so much for being the best!

December 2017

Chelsea from LITTLE LIGHTS CHILDCARE CENTER

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

My overall experience with KT has been great! I enjoy working with the program.

Kangarootime is a great tool to use for childcare facilities! It helps our center stay organized and simple.

Pros

I like the feature where all the child information is easy to access quickly. Also, the employee features where staff can clock in without having to sign in every time. Its much more convenient for teachers who are in a hurry to get to class. The Development and Support teams always get things done quickly and are very helpful.

Cons

KT phone App does not always work and tends to be frustrating to parents.

Response from Kangarootime of Kangarootime

Replied March 2018

Thanks for the feedback, Chelsea! We have made several updates to the parent app recently and we're continuing to improve it even more! We can't wait to release the staff schedule feature!

September 2017

Annette from Learning Garden Academy of Montville

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

Hands down, the best customer service team. Any issues are quickly and effectively handled.

Pros

The tuition payment tracking capability as well as the ability to stay connected to our parents throughout the day are the two greatest features of this program. The extra security that the check in and check out feature provide are invaluable. I am very happy with the decision to stay with Kangarootime - we did research other child care management software when taking over this facility and felt that this one best suited our needs. The customer support has been outstanding.

Cons

Hearing from parents that they are unhappy about the credit card surcharge is what we like least about this program.

Response from Kangarootime of Kangarootime

Replied September 2017

Annette, we are so honored to have you as a customer. This one one our first 'resales' where we transitioned to a new ownership team. Thanks for being so mindful with everything going on in your new business. Please let us know how we can add to your NPS (Net Promoter Score) as that is our obsession to assure that you delight the families you serve. Thanks, Scott Wayman Founder and CEO

August 2017

Steve from Busy Little Hands Early Learning Center

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2017

Kangarootime has been wonderful to work with. They really care about their customers.

Empowering my teachers to be responsible for teacher/child ratios, communicating with parents, and documenting cool things that happen each day.

Pros

Kangarootime has been wonderful to work with. They really care about their customers and strive to improve the software to meet the needs of my center. Many issues have been fixed or improved within 7 days which is really fast in the software world.

Cons

Waiting for more great features! I know they work very hard and things are improving very quickly but its hard to wait when your business doesn't wait for you.

December 2017

Jenna from Shoestring Preschool

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

Life Changing

Pros

I love how easy my job is now that I'm using Kangarootime! Everything I have to do as an Administrator is fast and easy and accurate - from billing to reporting and the in-classroom portion is amazing. I love that I can log on from anywhere and see exactly what my ratios are in the entire center, even when I'm home sick. This software changed my life and my staff and parents LOVE it. I have an edge on my competition now that I'm using this.

Response from Kangarootime of Kangarootime

Replied December 2017

Jenna, Thanks so much for the feedback!

August 2017

Tara from Bloom

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

August 2017

Super user friendly software and amazing customer support

Pros

I like that I can check in on my school at any time from anywhere. Parents love the daily reports and personal photo galleries. Teachers love how quickly and efficiently they can enter info throughout the day.

Cons

Every once in a while when the company makes updates the software temporarily messes up the next morning and can be unusable for an hour or so until they fix it. I will say the customer service is amazing and any hiccups are fixed extremely quickly

Response from Kangarootime of Kangarootime

Replied August 2017

Tara, we appreciate the review!

April 2018

Melissa from New Wonders Learning Center, Inc.

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

We are so happy with Kangarootime and it's customer service!

Pros

What I like most about Kangarootime is the amount of information we are able to share with the parents on a daily basis.

Cons

There has not been anything that we like least since we have been using Kangarootime. Any questions we have come across, the kangarootime team has been amazing in answering them and guiding us.

April 2018

Valarie from New Wonders Learning Center, Inc.

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

What an AMAZING company to work with!! Customer Service is top notch and software is the best!!!

Pros

As the owner of a center I love the billing feature and I can control everything right at my computer!

Cons

There is nothing negative that I can say at all. I all love Kangarootime and everything it has to offer our center!

August 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

August 2018

Kangaroo Time has changed how we communicate with parents

Pros

I love that I can digitally communicate with parents throughout the day to send photos, anecdotes, and reminders. It has changed how we communicate with them and eliminates all of the unnecessary paperwork.

Cons

There are still some bugs to work out but I can see that the team is working hard to make improvements

January 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

January 2019

What we've been waiting for

I was thrilled to find out that there was a program out there that managed all things childcare. I am looking forward to new features which will improve an already amazing and efficient program.

Pros

Easy to use, all management tools are in one place,

Cons

App freezes if I accidentally hit the "back" button on my phone instead of the "X" when trying to exit the picture gallery, I do not get notifications when my children's teachers send new messages (I typically just happen upon them a day or so later), and it is 100% impossible for me to find a way to delete a guardian; I have been looking both on the app and on a computer browser for 2 days, and am now waiting for a call back from customer service.

August 2017

Scott from Little learner academy

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2017

Excellent from the start! Great customer support!

Went paperless

Pros

This software has everything I need all in one site. The daily reports and the tracking of children is by far the best I have seen out there! I researched many companies and kangarootime was the most user friendly and best deal out there!

Response from Kangarootime of Kangarootime

Replied August 2017

Thanks so much Scott!!!

February 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2018

Functional and useful to a parent

I was able to see pictures and access my child's whole day with the click of a button.

Pros

I like that the app and the website have the same set up and system functionality. It was easy as a parent to use the system, once I was set up into it. Payments were a breeze in the system, as well. The check in system was helpful and secure.

Cons

The pictures would glitch and freeze in the app, even when properly updated. On the website version of the software, once pictures were in the system for more than a week, they were unable to be opened.

Response from Kangarootime of Kangarootime

Replied February 2018

Thanks so much for your review! The parent app is undergoing so very exciting changes and will provide you with some AWESOME functionality very soon. We are always so glad to hear from our parents and our goal is to bring you a connected experience. Please reach out to our customer success team any time! Scott Wayman Founder and CEO

September 2017

breanna from little foot daycare

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

have only been using this app for a couple months and I love it

Pros

The real time report reports and the way the parents can communicate through messenger. Every parent has told me how much they like this app

Cons

Cant drag and drop :) its taking me a while to remember to click on the steps that I want but I will get use to it

September 2017

Keely from Precious Lamb Preschool

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

September 2017

It was hard to work at the beginning with check ins but over time we got it down pack.

we did away with the paper and the signing in daily.

Pros

That we are able to contact all of our parents at once with the email application. Also that we are aware of when and what children are arriving.

Cons

That you need to log out every time you need to go to a different part of the program. And that only one person can be logged in at once.

Response from Kangarootime of Kangarootime

Replied March 2018

Our customer success team was able to work with the staff at Precious Lamb to improve their usability, thanks for letting us know that the staff needed a bit more training on the system! You guys are awesome customers!