Church Community Builder Software


 

Church Community Builder is a cloud-based church management solution that helps church leaders engage with members of the congregation. The solution enables users to create organized systems and processes that can be accessed remotely.

Features include check-in, contribution management and online giving, forms, volunteer management, guest follow-up, metrics dashboards, mobile apps and more. Church Community Builder also provides solution implementation coaching to the users.

Online contribution and payment tools allow for members to make pledges, one-time or recurring donations and payments for retreats, concerts and other events. The volunteer management application enables staff to notify volunteers of available positions and send reminders when they’re scheduled to serve.

Church Community Builder also offers check-in for attendance and child security, as well as a check-out and text paging feature, which notifies guardians when a child has been picked up.

Support is offered via phone, email, FAQs and through an online knowledge base.

 

Church Community Builder - Dashboard
 
  • Church Community Builder - Dashboard
    Dashboard
  • Church Community Builder - Groups
    Groups
  • Church Community Builder - Multiple devices
    Multiple devices
  • Church Community Builder - Groups iPhone app
    Groups iPhone app
Supported Operating System(s):
Web browser (OS agnostic)

122 Reviews of Church Community Builder

 

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Software Advice Reviews (12)
More Reviews (110)

Showing 1-12 of 12

Jean from Real Estates
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Church Community Builder

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It's definitely a process to get up and running. We utilized the coaching which helped enormously and benefited our end result.

Pros

It's easy to use and the new mobile app is amazing! The tools for scheduling volunteers and planning events really is helpful.

Review Source
 
 

Mike from Antioch Community Church
Specialty: Non-Denominational
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Church Community Builder Fan

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, it has been a great experience for church

Pros

I love the ability of Church Community Builder to integrate with our current online giving product, and account software.

Cons

At first it was a little difficult to understand how to use, however the support and various training articles are a tremendous aid.

 
 

Dan from elevate community church
Specialty: Christian, Protestant
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Neither transparent nor forthcoming for a company that claims to serve churches

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The product had much potential to help our church get organized. At first, before we signed up, their customer service was excellent. But after we signed up.

Cons

Their customer support is lacking to nonexistent. They agreed to cancel our subscription but haven't cancelled their automatic payment. When I tried to call to request a refund, they've simply given me the runaround but will not give me a solution. They did not prove themselves to be helpful or trustworthy. I had to call my credit card company to block payment

 
 

Elizabeth from LW
Specialty: Non-Denominational

August 2016

August 2016

Full time Administrative Assistant at large church

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

There is nothing I like about this software except that has a nicer user interface. In simple terms, it's pretty.

Likes Least

Customer Service! When you submit a 'ticket' their usual response is "that's a great question".... really? that is no way answers my question.
Ease of use is terrible. Other than our staff, I would estimate that only 15-20% of our church congregation uses this on their own.
Updates = many many software problems. Every time they do an update to fix issues in the software they add nearly as many glitches back into the system.
Server space & speed is extremely poor. When adding rooms to an event, it takes almost 30 minutes for the servers to respond to your request. In the mean time you can not do anything else in CCB except wait for the spinning wheel of death to go away. This greatly effects the efficiency of our team, but their response was that they have more important things to work, so this fix will not happen for some time.

Recommendations

Look at other software options. Planning center has new stuff out. Maybe in a year.... or two, CCB will finally get their act together and have a product worth paying for.

 
 

Dorothy from Cornerstone Christian Community Church
Specialty: Non-Denominational

August 2016

August 2016

Not ready to be marketed to Canadian churches

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Brings many components of the church operations together in one place.

Customer support is very responsive and timely.

Likes Least

Cannot accommodate debit payments or set-up automatic bank withdrawals with Canadian banks.

VERY steep learning curve -- many of our "older" church staff have simply given up.

Sending emails to the PARENTS of the children in our program requires learning how to use a "mail merge" instead of just an easy click to select to email the parents. This has caused many of our volunteer teachers and program leaders to just opt out of using CCB and, instead, create their own email lists.

Mastering process queues is particularly difficult.

Recommendations

Beware if you are a Canadian Church -- they aren't quite ready for us yet.

 
 

Christine from LifeBridge Church
Specialty: Non-Denominational

July 2016

July 2016

Meets our most common needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

CCB has a variety of uses for our church. It is user-friendly, easy to navigate and comprehensive in terms of what it provides.

Likes Least

Reports can be tricky to navigate and, while CCB allows you to automate many of your common processes so that information is tracked and stored correctly, creating the process queues can be confusion.

Recommendations

Make sure you know what you are getting - there are just a few packages that provide similar services, and each has different quirks and strengths. It is not a one-size fits everybody!

 
 

Chase from LifeBridge Church
Specialty: Non-Denominational

July 2016

July 2016

Working with CCB

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

It integrates and connects all of the information for our church.

Likes Least

It is difficult to manipulate the product to show what I need.

Recommendations

Make it simpler and more efficient in how stored information can be found and utilized.

 
 

Felicia from LifeBridge Church
Specialty: Non-Denominational

July 2016

July 2016

Honestly we are looking into other options.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I struggle to answer because there's nothing I like

Likes Least

You don't get an immediate response when sending an email.

Recommendations

Keep searching for easier to use software and customer service hours with a live person

 
 

Jon from Warm Beach Community Church DBA LIFEchurch360
Specialty: Christian, Catholic

March 2015

March 2015

Church leader using the product for 3+ years

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Uptime has been great. Additional functions have been added over the years that are useful to church leaders.

Likes Least

It has a non-responsive design. The product is very difficult to use on a mobile phone.

Recommendations

If your people won't use it, it doesn't really work. In our situation, our leaders love the product, but the average end user has a very hard time using the software.

 
 

Alyssa from UCity Church
Specialty: Non-Denominational

March 2015

March 2015

Overpriced and not user-friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I liked that I could organize families contact info and keep track or their family positions.

Likes Least

It was not user-friendly. We tried to get our church integrated into the system, but it was so difficult for people even to figure out how to set up a username and password that we eventually started using it only as an address book. We were hoping to use this in all aspects of our church, including volunteer sign up and children's ministry check-in. However, we were never able to fully use the program because our congregation could not figure it out. Also, the set up was very frustrating, again it's not very user-friendly. We just recently decided not to renew with CCB, even though it is going to be huge job and very time consuming to re-import all of our contacts into a new database.

Recommendations

Make sure that they have a good support team and make sure you understand how much support is offered for what you are paying. If your church cannot easily use the database, then it is not worth your time.

 
 

Andrea from Vanguard Church
Specialty: Christian, Protestant

March 2015

March 2015

Church Community Builder

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Church Community Builder does a great job of reporting data and offers excellent customer service. The software has has much variety and ability to collect and organize data.

Likes Least

The admin privileges can be confusing as to what affects it has in or out of group leadership settings. The software also can be difficult to learn if to those that are not software savvy.

Recommendations

Take some time to learn the complexity of the software and discover all it has to offer. It is great software and also has the best customer service, but can be a little confusing to learn.

 
 

Edward from Captivate Church
Specialty: Christian, Protestant

March 2015

March 2015

Not the Best thing out there

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It does keep track of people and has an easy to use giving portal. I suppose the price point works for what we do with it, but it is not a comprehensive solution.

Likes Least

The interface is not very intuitive and little has changed in the few years I have used it. My main gripe: You can schedule people for a service/task, but you do not have an easy way of giving additional information to only those scheduled (e.g. "don't forget, we have a Baptism, so be prepared after the break"). You have to set up a separate mail message for something like that.

Recommendations

Like most software, they are very good about what it WILL do, but if you do not see something you think it should do, it probably doesn't. Additionally, there is no way to really examine the features of the software without signing up. It's a real hassle if you are trying to evaluate several products.

 
 
 
Showing 1-20 of 110

Daniel from LifeWay Christian Resources
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

January 2018

January 2018

Great for small group reporting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love how easy it is to report attendance for my small group. I love the automated email that gets sent out and how I don't need to login from any device, but that it just takes me in right away.

Cons

I wish it were easier to update my group roster from that attendance email, but I get that you have to login to do this.

Review Source: Capterra
 

Dave from New Life Vineyard Church

January 2018

January 2018

We've used CCB for several years and really like it! Cost effective, easy to use, good support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
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Pros

Meets all our database needs, cost effective, integrates will with our web and financial systems. It was fairly easy to learn and the support has been very strong.

Cons

The check-in system takes some figuring out with all the group options. Would like to be able to schedule a mail merge and have more control over the presentation. Also would be nice if there was a support option between the help desk and paying to taking a class.

Review Source: Capterra
 

Steve from Crossroads Bible Church

January 2018

January 2018

Simple, powerful tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support
Pros

Set up process, capabilities, simple design, communication tools and integration of other tools such as online giving

Cons

It's not an inexpensive system and we've experienced issues with the limit on customer service contacts

Review Source: Capterra
 

Tony from Arabic Evangelical Baptist Church
Number of employees: 10,000+ employees Employees number: 10,000+ employees

January 2018

January 2018

Simple to use yet very capable tool to manage our church people processes.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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scale church processes, more effective record management, and improvement to assimilation and communities.

Pros

It's focus is communities (groups) and has awesome process and workflow capabilities. Best feature is now their new free mobile app experience for church leaders to truly manage everything from tracking engagement, taking care of the needs of their groups or ministries, to helping drive the work of the church on a day to day basis.

Cons

I know it's already part of the roadmap and coming soon, but I can't wait to see 2 additional smaller features in the mobile platform - to handle event management and volunteer scheduling.
These are already in the web version and works great in the software, just having these two last pieces in the LEAD mobile app, would be awesome.

Review Source: Capterra
 

Amanda from Kingdom Life Church

January 2018

January 2018

Overall, CCB is a wonderful program! Great for small & big churches!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Easily being connected to other leaders, especially for a church run on volunteers. We are in the church at different parts during the week and don't have the benefit of having our offices filled all week with each other! So it helps with easy communication and connection.

Also, for our volunteer church members & their calendars for serving! Having a place for all their information, birthday's, anniversaries, etc is so helpful!

Pros

I love how everything is connected, and once you get knowledgeable about it, it is easy to use! I love how the calendar is connected to our website, how you can have groups of different ministries and send emails to them or texts and it's professional and not from a personal phone. I love overall how there isn't so much for church members to learn how to use it, so it has basic communication and information where they can go on and be connected and informed! Also, their customer service is beyond amazing! They have helped in any and every way, from email responses (even if I'm not understanding something simple) to calling on the phone to walk me through something... They truly have beyond a five star staff!!

Cons

I think there are some things for them to work on, but it's all natural and a part of them moving forward. I, as a user, can detect some things when I try to do something I can't, but being a developer I understand they can't have it all perfect for us! Nothing too big of a con, for someone not to get CCB, but what is great about them is that you can email them ideas or situations you are running into and they will add it to their list of ideas and the team goes over them! I think that's really awesome! A few ideas we've had as a team, mostly for convenience sake, to move forward that could be helpful is:

-When it comes to "Room Requests" having an area for a clean up list, or that if a ministry or person uses a room or resource the steps needed to put things back to the way they should be.

-Another thing being when someone wants to sign up for CCB that there can be a button on the email that you could click "directly add into CCB" or "deny" type thing, so you don't have to re-type/copy everything. OR Maybe if you are an admin, have a notification that someone has signed up, so when you are logged in, you could click "approve" or "deny" just like you do when people want to put something on the calendar, or use a resource, etc.

-Scheduling, that there could be an option to keep re-peat the schedules, because some ministries use the same people! And you could even remove people from it, and replace them, but leave the rest the same.

Review Source: Capterra
 

Arielle from Centerbranch Assembly of God

January 2018

January 2018

I am the Master Administrator for our church, and we have been using the software for 5+ years.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

It does everything we need it to do: volunteer scheduling, text messaging, online giving integration (with preferred partners), facilities scheduling, kid's check in, as well as tracking attendance, giving, serving and a number of other relevant metrics.

Cons

Would love to see a different way of creating user logins. Currently, an email comes to the Master Administrator and then you have to go into each individual profile and enter their email addresses (which then becomes the person's username). Then you click on a different link in their profile and another button to send an automated email for them to create a password. Maybe some type of automatic username creation with Master Admin approval before emails are sent out would be better?

Review Source: Capterra
 

Missy from Victory church

December 2017

December 2017

I think I have a lot to learn about but for the things I use It for; it has been very helpful.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

I like being able to communicate to different groups. I also like that I can organize events where people can sign up for things as well as pay right there.

Cons

It isn't very easy to navigate and I'm pretty sure our church doesn't use it properly since I'm sure it can do a whole lot more! Most of the cons for me are probably just due to ignorance of the product. I don't like that my admin privileges do not allow me to create groups. I think any church staff member should be able to do so.

Review Source: Capterra
 

Lorine from Heritage Christian Church
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

We are still learning and trying all the things CCB has to offer. So far we love it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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One of the most important aspects was the check-in. secondly was the ability to connect and to serve

Pros

The program is so user friendly! It really allows the church to connect in so many ways as well as our Preschool.

Cons

It's a little expensive, sorry : ) I haven't compared the pricing since we first considered a new database but it is a large about annually.

Review Source: Capterra
 

Raquel from Abundant Life Christian Center

December 2017

December 2017

We have used CCB for our church data management since 2012 and have been pleased with the software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

Ease to interface with Secure Give and we live the giving feature for automatic gifts. The report features are great also!

Cons

Not as user friendly as we would like. Our members have found CCB to not be very intuitive, but the recent updates have made a bit easier.

Review Source: Capterra
 

Bev from Imagining Church
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Great tool, lots of options, once you get the hang of it it is fairly intuitive.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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track involvement, giving, serving, group management, communication, personal information, MASTER church calendar, volunteer schedules... the list goes on and on. It is fantastic.

Pros

Managing people and their involvement in the church. If you have a good system set up to get people engaged with CCB it is a wonderful tool to connect with the church Body. Communication within groups is fantastic. You can create events, book facilities, communicate to the group, very effective tool.

Cons

I am often frustrated with the way CCB behaves when people or groups have been made inactive. If a group is in active it will still show up on a persons profile as a group they belong to. It's as if the Group retains all the information from the time that the group closed. The only way I've found around this is to remove all participants from groups before making them inactive. A lot of work.

Review Source: Capterra
 

Lonnie from First Baptist Church

December 2017

December 2017

CCB is a great church management software that is simple and powerful.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Pros

The software is constantly being improved with feature enhancements and more robust mobile capabilities.

Cons

It is definitely user-friendly church management software, but advanced searches are still somewhat confusing.

Review Source: Capterra
 

Daniel from City Church of Albuquerque

December 2017

December 2017

We use CCB as our main administrative software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Pros

It has so many features. We use this software to run many of our operations, reports, small groups, etc...
It's great to have these features on one service.

Cons

The CCB team has so many great ideas and concepts, but implementation isn't their biggest strength. It isn't very intuitive or easy to use for our volunteers. This is my biggest gripe.

Review Source: Capterra
 

Jennifer from Valley Family Church
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Truly built with churches and discipleship in mind!

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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Ease of use and powerful reporting

Pros

Church Community Builder (CCB) is a power packed data base with the ability to customize and create systems that work best for your individual church. We love that it doesn't have the look or feel of typical database and how user friendly it is. CCB understands the heart of church discipleship is relationships and therefore their product helps to facilitate relationship while maintaining high level data power.

We searched through many Church Management Solutions before landing on CCB and have been very pleased over the last 2 + years. I appreciate that they are always looking for ways to improve and value our input to build the best system.

Cons

There are a couple of reporting features that I wish were a little more robust. As the data guru I still find some frustration with how certain reports are built or why I can't include certain fields or columns when I am building a custom report.

Review Source: Capterra
 

Cheryl from First Baptist Church, Cambridge

December 2017

December 2017

I LOVE CCB! You are an awesome company to work with and you have an amazing product!

Ease-of-use

Functionality

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Value for Money

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See my comments in the "Pros" section. :)

Pros

I really like the functionality of the Process Queues, Needs, Check-In and Mail Merge features. They are all used as a vital part of the staff's daily tasks to communicate, coordinate, and keep track of important details for our church family.

Cons

The mobile-friendly options offered to date have very limited features/abilities; so much so that I get too frustrated and do not use the mobile-friendly version of CCB on my iphone.

Review Source: Capterra
 

Merideth from First Baptist Church

December 2017

December 2017

Overall satisfied

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Pros

I appreciate the variety of features, which allows our church to utilize just one system. The check-in system and ease of maintaining data were two selling points for us.

Cons

The forms and reports need enhancements. It would be helpful for forms to have if-then logic (if answer is no, then you have an additional section to complete). We are also often asked about completing one form for all members of the family. Our treasurer has struggled with BluePay reconciliation. Text message enhancements will also be beneficial (such as no longer needing the provider).

Review Source: Capterra
 

Kevin from CCV: Christ's Church of the Valley
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

We love Church Community Builder! It's easy to use and keeps the staff and congregation connected.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Pros

We like the custom reporting feature, as well as process queues. We use it daily and love the ability to have all of our church data in one place.

Review Source: Capterra
 

Bob from Legacy Church of Christ

December 2017

December 2017

A strong and versatile church management software platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

It presents consistently across the application; the staff is also helpful when we've ask for specific support.

Cons

There are some features we'd like, esp. in dealing with pictorial directory access. It's either too little or too much access. Just a personal need we haven't been able to solve.

Review Source: Capterra
 

Lorna from Cornerstone Fellowship
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Excellent Church Management CRM. Consistent easy to use experience with a lot of functionality.

Ease-of-use

Functionality

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Value for Money

Ease-of-use
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Effective Church Management tool that enables the organization to care for the individuals who walk through our doors.

Pros

It's a easy to use all in one solution to manage church. Platforms for communicating with congregation, managing events, groups and facilities. Also an excellent tool for follow up with people in the organization. Excellent customer service support with quick response time. Support team is friendly and professional. Continues to improve product to take it to the next level. Actively improving the mobile experience.

Cons

Some of the feature are a "light" version which requires us to continue to use 3rd party solutions for specific applications such as email campaigns and some volunteer scheduling. Mail merge feature is lacking due to the inability to easily customize and embed video. No metrics provided.

Review Source: Capterra
 

Anne from Vineyard Community Church
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Amazing. Does what we need and more. Time and money saver.

Ease-of-use

Functionality

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Best option out there! Our church is more organized and much more efficient with this church management software.

Pros

Well build subscription software that amazes me the its capability and continuous improvement. We had done an extensive search for church management software and CCB was a clear winner.

Cons

Would love to see more tips and tricks on how to do stuff on each page for newer staff to view when first using the software. But overall the software is amazing and keeps getting better.

Review Source: Capterra
 

Andrew from The LifeWay Church

December 2017

December 2017

We absolutely love CCB!

Ease-of-use

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Value for Money

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Pros

Cost. Ease of use. Great customer service. They are constantly improving their platform. Love that fact that they are working on a mobile app!

Review Source: Capterra
 
 
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