Church Community Builder is a cloud-based church management solution that helps church leaders engage with members of the congregation. The solution enables users to create organized systems and processes that can be accessed remotely.

Features include check-in, contribution management and online giving, forms, volunteer management, guest follow-up, metrics dashboards, mobile apps and more. Church Community Builder also provides solution implementation coaching to the users.

Online contribution and payment tools allow for members to make pledges, one-time or recurring donations and payments for retreats, concerts and other events. The volunteer management application enables staff to notify volunteers of available positions and send reminders when they’re scheduled to serve.

Church Community Builder also offers check-in for attendance and child security, as well as a check-out and text paging feature, which notifies guardians when a child has been picked up.

Support is offered via phone, email, FAQs and through an online knowledge base.

Dashboard
Dashboard

Dashboard

Groups

Groups

Multiple devices

Multiple devices

Groups iPhone app

Groups iPhone app

Supported Operating System(s):

Web browser (OS agnostic)



288 Reviews of Church Community Builder

Overall rating

4.5 / 5 stars

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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2018

Good software for churches, big learning curve

Pros

For a ChMS, it's not terrible, and they are pushing upgrades to make it more user-friendly and work better for the modern internet age. Tracking information about your congregation is nice, especially baptisms, salvations, group info, etc.

Cons

This software has a pretty big learning curve and is not very user-friendly. It is so in-depth and customizable that new users can get lost very quickly. They are making updates to help, but I don't know how far it will go. The built-in form builder is very limited, it's missing some basic features that modern form builders have, but it works for basic registration or collecting payment.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  501-1,000 employees

Ease-of-use

Customer support

Functionality

December 2018

Amazing Service

Pros

Ease of use, amazing customer service, and plenty of features. The ability to share your schedule with others to make the staff schedule easier is wonderful.

Cons

The lack of an overall theme tying everything together aesthetically.

Review Source: Capterra

Wayne from theCrossroads, UPC

Number of employees:  1 employee

Ease-of-use

Customer support

Functionality

December 2018

Functional and Helpful

Pros

It works well for us to keep our church connected especially those who are online. Helps keep giving records all in one place.

Cons

It is sometimes difficult to navigate and explain to those who are not familiar with web forums. Lacks some functionality for scheduling and communication that we need.

Review Source: Capterra
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Verified Reviewer

Number of employees:  201-500 employees

Ease-of-use

Functionality

December 2018

Great for Connectivity and Sharing Information

As a member of a larger church, there is no way to disseminate information to all church members about their individual needs and events on a Sunday morning alone. CCB places people in applicable groups to disseminate information efficiently and help these subgroups communicate.

Pros

-The tabs on the home screen are intuitive to use.
-The flow on each screen anticipates my needs. For example, when I view the nursery group I serve in, the screen includes contact information for our children's director and room leaders. It also includes an option to write a message to all participants.
-The "Give" tab lets me store bank information so I can easily use this function monthly without having to reenter anything
-CCB allows me to be added to different groups so that I receive email communications directed to each group. This keeps me in the loop about relevant information, but keeps the information concise since I'm only getting applicable emails

Cons

-I would like the calendar tab to be more customizable. While the software does take into account which "groups" I am apart of and only show me events relevant to those groups, there are still certain events that I'd rather not see (i.e. regular church services. I already know these happen on a weekly basis, and it would be more helpful to see events I actually need help remembering).
-It would be nice if each personal profile had more information on where they are connected in the church-where they serve, how long they've attended, etc

Review Source: Capterra

Scott from Highpoint Church

Denomination:  Non-Denominational

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2018

Ok but getting better

Pros

It is very easy to search the database. I have pretty much used it as a glorified church directory. I do know that if you have different campuses it can be very helpful for managing specific databases for each location. You can have as many reservable rooms and resources as you need. That is very helpful for managing who is meeting there and when.

Cons

It is not intuitive. It takes a lot of digging and time to put in to get accurate data on reports. They do seem to be working to improve the interface over time and is better than when it first started.

Review Source
LinkedIn icon
Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2018

Fashion and function

Pros

I enjoy the ease of navigation; very user friendly, nothing too busy, easily navigated by users of all ages and computer proficiency.

Cons

I cannot say I have any improvements or complaints... the software does what I need it to do for my online church communication needs.

Review Source: Capterra

Patrick from Crossroads International Church of Amsterdam

Number of employees:  11-50 employees

Ease-of-use

Functionality

December 2018

Many possibilities to get the right people's info

Pros

I guess that for the bigger churches I used to work for this software was indispensable. Now working for a smaller church, I already notice the need for the right info on people. So even thought the functionality seems to be more for larger church settings, don't be fooled. It works really well for any size organization. It works great with programs like Excel to pull out lists of people in a sec, which saves you a lot of time.

Cons

Sometimes when you need to do a cross search with specific search criteria, you may find it a bit harder to figure out how to do that.

Review Source: Capterra

David from Blue Ridge Community Church, Forest VA

Number of employees:  11-50 employees

Ease-of-use

Functionality

December 2018

Great Looking Church Management software

Pros

Really good looking GUI and very easy to navigate. Looks and feels modern. Their team seems very friendly and willing to help get everything set up quickly. Lots of different features and touch points for tracking your ministry

Cons

I would love to see some more integration with other church software

Review Source: Capterra

Rebecca from City Life Church

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

CCB grows with you!

Pros

I liked that the software had a similar look and feel to what we did and that the company is constantly updating to keep current.
The diversity of what it covered and the fact that it would be used across the PC/MAC platforms instantly bumped it up our list of option.

Cons

While people who use it everyday find it easy to navigate it has been difficult for those that don't get that regular use.

With the ease of interaction with a system like Planning Centre it's been a bit of an uphill climb to show how this software can work.

Review Source: Capterra

Spencer from New Community Church

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Basic package behind the curve

Pros

Making user profiles and tracking people is easy and helpful.

Cons

Nothing was easy to create or produce. Was very basic in the forms and wasn't clean looking, very basic.

Review Source: Capterra

Nancy from Grace Fellowship Church

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Look no further, CCB is the one!

It's a great way to communicate with our church. It helps me keep track of so many things, overall it's an absolute blessing!

Pros

From the very beginning and the pace that I could learn in, CCB was easy to follow and they have just about covered all the questions one could ask. Once in awhile, we have a special concern, but they are fast to answer and help us. Really, I love it.

Cons

I was very confused at the renewal process, but that was more me than CCB. Once they walked me through it, we were good to go.

Review Source: Capterra

Meredith from Cornerstone Church

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Campus Pastor

It has sped up our accounting teams work significantly, allowed us to manage our physical resources better, helped follow people through processes and understand the flow of our organization. I have found the team at CCB incredible to work with -- they are warm and knowledgable.

Pros

the continual updates & customer support

Cons

some of the deeper set up gets pretty confusing and difficult to manage

Review Source: Capterra

Terry from Grace Chapel

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

November 2018

Great addition to the office

CCB has really helped our office staff and leadership team to keep track of people, attendance and giving.

Pros

I like having current information available to all the leadership team whenever and wherever they sign in. I have access to so much information by searching for a person in CCB.

Cons

There is a learning curve - but that is present with any new system.

Review Source: Capterra

Floyd from Religious Institutions

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Review of CCb

Was a great way to store retrievable data and info on our church and our body.

Pros

A lot of Info at your fingertips in easy to use compartments also allowed for limiting access when needed.

Cons

harder to learn for those less computer savvy.

Review Source: Capterra

Terri from CCV: Christ's Church of the Valley

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Church Community Builder Helps Churches Help People

Church Community Builder has improved my church's management of congregational records and information. When handling hundreds of people from first-time guests to volunteers and small groups having a tool that allows the church staff to be informed about and supportive of congregants is of utmost importance. CCB has also helped congregants to "own" their involvement in the life of the church from managing their giving to their volunteer schedules. It's a great tool for church staff and congregation.

Pros

What I like most about Church Community Builder is the level of detail provided as it pertains to database records. If used to its fullest, the user can store a tremendous amount of information about individuals which in turn helps the user support these individuals as members of their church community.

Cons

What do I like least about Church Community Builder? I cannot think of anything that stands out at this time.

Review Source: Capterra

Thaddeus from Fusion Superplex

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Great in theory, not for practice.

It is great for connecting people around a common task, goal and community. But it lacks the driving human element that makes users stay.

Pros

The networking aspect of the service is very intuitive. Once you are connected with a church you can add ministries, tasks, and groups to your account with ease. The service also creates a church wide callender to show you all the eeents and makes note of the ones you are involed in.

Cons

The reason how it is only great in theory is that the user expirience in not very great. It can be confusing to navigate the site and given that there are not many interaction features, it makes using the site a task and less fluid. Because there in not much reason to use the site for interaction it makes user involvemtn decline, which basically break the entire community down.

Review Source: Capterra

Lisa from The Summit Church

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

CCB

We have been able to consolidate a lot into the data base that we were doing in other software or by hand. Has made collection of data easier and more comprehensive. It was the right decision to go with Church Community Builder.

Pros

Always updating and looking to improve the usability of the software. Have made very positive changes in the last few years. They listen to what their customers want (can't always deliver it, but you know that they have paid attention).

Cons

I don't believe that the Financial reporting is as strong as it could be.

Review Source: Capterra

Josef from Fellowship Bible Church

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Operations Manager

Very positive, but capture congregant buy-in has been challenging.

Pros

I like that the system is web-based and end-user driven

Cons

Difficulty for staff to learn, but this is basically a direct tie to functionality so it basically a necessary challenge.

Review Source: Capterra

David from Clearbranch UMC

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Great, easy-to-use platform!

Pros

The ease of use for our church members. The interface is very intuitive for maintaining personal contact information and receiving and responding to communication. The full-time access to personal giving history is also a huge plus.

Cons

The reporting from online forms could be a little more robust.

Review Source: Capterra

Hayley from Liberty Church

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

CCB is a great tool!

CCB is a great tool for storing all your data, planning events, communicating with groups, reserving resources, etc. The new scheduling tool is a great improvement, and I look forward to more updates being released.

Pros

Wide array of functions, the best help section and support I've encountered for any software, constant updates,

Cons

No CCLI integration in the scheduling and service planning tool

Review Source: Capterra