Church Community Builder software


218 reviews(4.5/5)
218 reviews(4.5/5)

Church Community Builder is a cloud-based church management solution that helps church leaders engage with members of the congregation. The solution enables users to create organized systems and processes that can be accessed remotely.

Features include check-in, contribution management and online giving, forms, volunteer management, guest follow-up, metrics dashboards, mobile apps and more. Church Community Builder also provides solution implementation coaching to the users.

Online contribution and payment tools allow for members to make pledges, one-time or recurring donations and payments for retreats, concerts and other events. The volunteer management application enables staff to notify volunteers of available positions and send reminders when they’re scheduled to serve.

Church Community Builder also offers check-in for attendance and child security, as well as a check-out and text paging feature, which notifies guardians when a child has been picked up.

Support is offered via phone, email, FAQs and through an online knowledge base.

Supported Operating System(s):
Web browser (OS agnostic)

218 Reviews of Church Community Builder

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  • Lindsey from Chick-fil-A-Franchise

    Number of employees: 1,001-5,000 employees

    August 2018

    CCB has made my life so much easier!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Before using CCB I was trying to coordinate everything with spreadsheets and email groups. This program has taken the work out of it for me, and has made organizing my groups so much easier. I'm a huge fan!

    Pros

    I coordinate volunteers, so the group function and the scheduling function have been especially helpful

    Cons

    The interface is a little difficult to figure out at first, but there are a lot of tutorials online

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Brett from Real Life Christian Church

    Number of employees: 2-10 employees

    August 2018

    Expensive and A Bit Cumbersome

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Good software. It is expensive. I would recommend Planning Center or Rock RMS for features and price value.

    Pros

    Effective. They have been in the ChMS game for a while. They are trying all they know to keep up and add new features. The "Workflow" feature is really helpful

    Cons

    You are only allowed two people to contact them for help. All of your questions have to go through those two staff. This was problematic for our team. We paid a hefty price for a software that had many drawbacks and not having the best and easiest support left me with a sour taste.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Daniel from Open Bible Baptist Church

    Number of employees: 1 employee

    August 2018

    Review of Church Community Builder

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I liked the fact that everything was all in one place. It made it easy to connect with members of the church.

    Cons

    Some parts of the software were difficult to learn.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Amber from Killearn United Methodist Church

    Number of employees: 51-200 employees

    August 2018

    CCB

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    It's easy to use on a general basis, but for anything interrogate, it is a little more difficult

    Cons

    I do wish they had a way to check attendance using a RFID

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Katie from STSA Church

    Number of employees: 2-10 employees

    August 2018

    Wonderful tool for churches.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Customer service has been phenomenal. Quick responses and folks willing to really go out of their way to help us find a way to accomplish what we want to do.

    Pros

    A wonderful way to organize membership in a growing church. Every week we discover new ways to utilize the software to build community and encourage participation in our church.

    Cons

    There are a lot of assumptions made but the software in terms of how churches operate. Our church is a little more unique and we'd appreciate the ability to customize a bit more specifically.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Drake from Gateway Alliance Church

    July 2018

    We were quite impressed with the features of CCB but in the end, went another direction.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    CCB has all you need when it comes to workflows, people, next steps, check-in, teams, groups, etc. CCB is a powerhouse when it comes to delivering the needs for your organization/church. If you are wanting something with features and a robust software to go deep, this is it.

    Cons

    Though we were extremely impressed with the software we eventually went a different way, in the end. With the learning curve, the UI, and overall needs of our church we didn't feel our team would adapt well to the adjustment and though we could see the potential we decided that the buy-in for building this into our existing church system was too high. That being said, this is no fault to the software but simply didn't fit where we were at.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Annie from 3Crosses

    July 2018

    I use this program from the administrative side for children's ministry - still in the process

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I appreciate the functionality and options within the software - groups, emails, volunteers, etc. I like how I can see all the various areas and make connections across ministries at the church with volunteers/

    Cons

    It is harder for people to get acquainted with, so, dealing with volunteers makes it hard to get them plugged in and utilizing all of the features. We are working on that process step by step.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Karen from Calvary Church

    Number of employees: 51-200 employees

    July 2018

    Very satisfied with Church Community Builder

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It helps us manage our large church organization with 3 campuses and several thousand records quite easily. People profiles, groups, giving, serving, sign up forms, communication, etc. It is web-based so we can log in remotely.

    Pros

    CCB has just recently updated people profiles and is now getting ready to launch their new Schedules module, which I have seen in training and it is fantastic. They are working through updating all of the areas of the software. For administrative users, the software is very functional. It's easy to create groups, enter information, see a person's involvement on one screen, and communicate through group messages and mail merges and group promotion. There is a lot to this software. Their customer service is quick to respond and their user's groups are great for ideas and help as well. There is a lot of training available through articles, videos and webinars.

    Cons

    There are some limits to reports or how to set up metrics, limits to some mass changes, not being able to match a form to more than one person, so parents fill out a form for each child when signing up for something like VBS., not being able to schedule an email message or mail merge.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Michael from The Community Fellowship

    July 2018

    best resource for church software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    excellent system serving the church

    Pros

    We have found friends and great help from Church Community Builder. Excellent system that integrates well for our needs

    Cons

    There are times that it is not so user friendly. Learning how to navigate can be tough. Using it when you haven't in a while is difficult

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Marsha from The Oakwood Group

    July 2018

    My church started using this App for Small group attendance and utilization.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    Easy to use and linked well with the church community website. I utilized it to take attendance and provide stats for attendance to small group meetings.

    Cons

    The church did not stay with the App because of low usage among members. There were no Notifications which may have added to the low acceptance.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    July 2018

    Great tool for church management

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very easy to set up and packed with features. A key feature i would like to highlight is the check-in capability, specifically implemented for youth and children classes. This rocks!

    Cons

    Even though it was easy for me to understand this program, there is a learning curve for others not familiar with software development. This software can use additional features to make it a true "one-stop-shop" - such as giving or text blasting that would eliminate outside vendors.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    July 2018

    Saves a ton of admin

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Manage volunteers, keep database of church attendees, schedule tasks

    Pros

    A great organizer if you are managing anything related to church activities. We have especially enjoyed the ability to schedule volunteers and manage the church database with people's information. You can set up auto generated email alerts too volunteers and save a ton of admin in general.

    Cons

    We have been very pleased with CCB and have only had positive experiences throughout the process of set up and deployment. Cost effective and good support as well.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • greg from GivingConnected MA Inc

    Number of employees: 2-10 employees

    June 2018

    Probably the church mgmt that works for almost everyone

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very intuitive and easy to use, regardless of one's age (very important in church environments).

    Pros

    Very easy to use, snd well thought out (like it was actually designed through input from many different church workers - from small to very large congregations). Almost anything one needs to do can be done.

    Cons

    Mobile interface could use improvemrnt, especially on smaller devices so that UI/UX is more similar across devices/platforms. Could use better integration with more mail mgmt platforms.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Alicia from Christ's Church of Oronogo

    June 2018

    This is an incredibly helpful tool for ministry.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that this software offers so many features. You can organize your entire church using Church Community Builder. The way the profiles connect to the groups which can connect to events and forms makes tracking people's involvement easy and accurate.

    Cons

    There is so much this software offers that it can be overwhelming. But they offer free online webinars where they explain how to use every aspect of their software. It is so helpful!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Hank from Life Spring Community Church

    Number of employees: 2-10 employees

    June 2018

    Software has possibilities but learning curve very arduous.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The fact it will absorb financial donations from third party software. Then produce donations reports. Works well with Pushpay.

    Cons

    Creating events, placing those events on calendars and producessing reports. Setting up groups. To many stumbling blocks to accomplish simple tasks such as email messages, setting up groups, setting up checkin and checkout standards for Childern Sunday School classes.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Andrea from First Cong

    Number of employees: 2-10 employees

    June 2018

    We use it, but not to it's fullest potential. I think other options are better.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I can access all the people in our church quickly with their info all in a directory that's easy to access.

    Pros

    We schedule each service with the roles we need to fill. People usually respond through email to requests. I can see all schedules and who is filling the roles for the week.

    Cons

    It's "choppy." The pages, the features, the options, it's not straight forward, half of our congregation don't really use it. There are lots of features we don't use, cause it doesn't come natural. The latest update I had hoped would improve it a lot but it just doesn't seem as user friendly as planning center when I compared the 2. But we're already with CCB so we don't want to switch, to further confuse those who have learned to use it. I think it's a bit delayed on it's updates and functionality.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Mandy from ZSP

    Number of employees: 11-50 employees

    May 2018

    Looking to connect your community? Use CCB!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This is a tech-rich program that will benefit your church community! Easily accessible through a computer, website, app, etc.

    Pros

    The benefits of this product are amazing - online church directory, easily accessible by members (address updates, can add own family members, etc), robust reporting features, etc. We also use the CCB app and have linked up this product to our own church app. Whew - the benefits are tremendous.

    Cons

    Definitely a learning curve for church members who are not tech-friendly. While this is a cloud-based solution, some church members might not be comfortable using all of the functions.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jared from Beachcities Community Church

    Number of employees: 11-50 employees

    May 2018

    Making Church Management Software Usable And Functional For All Ministries

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like most that they are always innovating and releasing new features. I like that they are changing the design to be more relevant. They are always pushing and trying to be better. I feel like I don't need to manipulate the system to get it to do what I want it to do, they just build things in.

    Cons

    Development is a little slow, but they are making sure that the software is as bug-free as possible. I would like the reporting to be a little more robust and automated to help measure engagement. Support is mainly over email, would love a chat option.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    May 2018

    Great for what it does

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use for sure. Great UI. Good features and functions for a church of all sizes. Gets the job done.

    Cons

    Just didn't work for our needs. We wanted a more all in one system and went another route. Needs more integrations.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 501-1,000 employees

    May 2018

    Good program, just needs some extra stuff

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy layout to get used to, great menu bar, easy to find people/addresses. Taking attendance is easy...sending an email, setting up check in events etc..They do make a lot of things easy to do.

    Cons

    The reporting is seriously lacking. Can't do half of the specifics I want that I was able to get in my old system. If I am able to do it, I need to upload to Excel and manipulate the data in order to see my results. Needs updated attendance and financial report abilities.

    The calendar system is also a process. Wish it had an easier layout, or seperate colors for different things. Just doesn't seem as updated as it could be for what we need it to do.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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