Church Community Builder Software


 

Church Community Builder is a cloud-based church management solution that helps church leaders engage with members of the congregation. The solution enables users to create organized systems and processes that can be accessed remotely.

Features include check-in, contribution management and online giving, forms, volunteer management, guest follow-up, metrics dashboards, mobile apps and more. Church Community Builder also provides solution implementation coaching to the users.

Online contribution and payment tools allow for members to make pledges, one-time or recurring donations and payments for retreats, concerts and other events. The volunteer management application enables staff to notify volunteers of available positions and send reminders when they’re scheduled to serve.

Church Community Builder also offers check-in for attendance and child security, as well as a check-out and text paging feature, which notifies guardians when a child has been picked up.

Support is offered via phone, email, FAQs and through an online knowledge base.

 

Church Community Builder - Dashboard
 
  • Church Community Builder - Dashboard
    Dashboard
  • Church Community Builder - Groups
    Groups
  • Church Community Builder - Multiple devices
    Multiple devices
  • Church Community Builder - Groups iPhone app
    Groups iPhone app
Supported Operating System(s):
Web browser (OS agnostic)

205 Reviews of Church Community Builder

 

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Software Advice Reviews (14)
More Reviews (191)

Showing 1-14 of 14

Matthew from Overcoming By Faith Ministries
Specialty: Non-Denominational
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Ever improving

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Church community builder is continually improving efforts making church data management simple. Love layout and all features

Cons

I would love to be able to complete or register multiple people at one time and have an electronic signature feature for forms

Review Source
 
 

Ben from Capstone Mechanical
Specialty: Non-Denominational
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

Robust Platform

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Our church has been on CCB for quite a while, and I am not sure if we are fully utilizing all that it is capable of. It has been a great end user experience though!

Pros

CCB has some great features and as a user I feel like I am able to stay in the loop on groups I am in, events I have volunteered to help with, and can fill out forms with detailed questions and submit them back to the church.

Cons

Although keeping track of groups (like major volunteer groups) seems somewhat straightforward, I don't see how keeping track of who is in what smallgroup/lifegroup could be done. Additionally, our church has a hierarchy of leadership to help streamline things, and I don't see how CCB helps us solve this problem.

Review Source
 
 

Jean from Real Estates
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Church Community Builder

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It's definitely a process to get up and running. We utilized the coaching which helped enormously and benefited our end result.

Pros

It's easy to use and the new mobile app is amazing! The tools for scheduling volunteers and planning events really is helpful.

Review Source
 
 

Mike from Antioch Community Church
Specialty: Non-Denominational
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Church Community Builder Fan

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, it has been a great experience for church

Pros

I love the ability of Church Community Builder to integrate with our current online giving product, and account software.

Cons

At first it was a little difficult to understand how to use, however the support and various training articles are a tremendous aid.

 
 

Dan from elevate community church
Specialty: Christian, Protestant
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Neither transparent nor forthcoming for a company that claims to serve churches

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The product had much potential to help our church get organized. At first, before we signed up, their customer service was excellent. But after we signed up.

Cons

Their customer support is lacking to nonexistent. They agreed to cancel our subscription but haven't cancelled their automatic payment. When I tried to call to request a refund, they've simply given me the runaround but will not give me a solution. They did not prove themselves to be helpful or trustworthy. I had to call my credit card company to block payment

 
 

Elizabeth from LW
Specialty: Non-Denominational

August 2016

August 2016

Full time Administrative Assistant at large church

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

There is nothing I like about this software except that has a nicer user interface. In simple terms, it's pretty.

Likes Least

Customer Service! When you submit a 'ticket' their usual response is "that's a great question".... really? that is no way answers my question.
Ease of use is terrible. Other than our staff, I would estimate that only 15-20% of our church congregation uses this on their own.
Updates = many many software problems. Every time they do an update to fix issues in the software they add nearly as many glitches back into the system.
Server space & speed is extremely poor. When adding rooms to an event, it takes almost 30 minutes for the servers to respond to your request. In the mean time you can not do anything else in CCB except wait for the spinning wheel of death to go away. This greatly effects the efficiency of our team, but their response was that they have more important things to work, so this fix will not happen for some time.

Recommendations

Look at other software options. Planning center has new stuff out. Maybe in a year.... or two, CCB will finally get their act together and have a product worth paying for.

 
 

Dorothy from Cornerstone Christian Community Church
Specialty: Non-Denominational

August 2016

August 2016

Not ready to be marketed to Canadian churches

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Brings many components of the church operations together in one place.

Customer support is very responsive and timely.

Likes Least

Cannot accommodate debit payments or set-up automatic bank withdrawals with Canadian banks.

VERY steep learning curve -- many of our "older" church staff have simply given up.

Sending emails to the PARENTS of the children in our program requires learning how to use a "mail merge" instead of just an easy click to select to email the parents. This has caused many of our volunteer teachers and program leaders to just opt out of using CCB and, instead, create their own email lists.

Mastering process queues is particularly difficult.

Recommendations

Beware if you are a Canadian Church -- they aren't quite ready for us yet.

 
 

Christine from LifeBridge Church
Specialty: Non-Denominational

July 2016

July 2016

Meets our most common needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

CCB has a variety of uses for our church. It is user-friendly, easy to navigate and comprehensive in terms of what it provides.

Likes Least

Reports can be tricky to navigate and, while CCB allows you to automate many of your common processes so that information is tracked and stored correctly, creating the process queues can be confusion.

Recommendations

Make sure you know what you are getting - there are just a few packages that provide similar services, and each has different quirks and strengths. It is not a one-size fits everybody!

 
 

Chase from LifeBridge Church
Specialty: Non-Denominational

July 2016

July 2016

Working with CCB

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

It integrates and connects all of the information for our church.

Likes Least

It is difficult to manipulate the product to show what I need.

Recommendations

Make it simpler and more efficient in how stored information can be found and utilized.

 
 

Felicia from LifeBridge Church
Specialty: Non-Denominational

July 2016

July 2016

Honestly we are looking into other options.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I struggle to answer because there's nothing I like

Likes Least

You don't get an immediate response when sending an email.

Recommendations

Keep searching for easier to use software and customer service hours with a live person

 
 

Jon from Warm Beach Community Church DBA LIFEchurch360
Specialty: Christian, Catholic

March 2015

March 2015

Church leader using the product for 3+ years

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Uptime has been great. Additional functions have been added over the years that are useful to church leaders.

Likes Least

It has a non-responsive design. The product is very difficult to use on a mobile phone.

Recommendations

If your people won't use it, it doesn't really work. In our situation, our leaders love the product, but the average end user has a very hard time using the software.

 
 

Alyssa from UCity Church
Specialty: Non-Denominational

March 2015

March 2015

Overpriced and not user-friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I liked that I could organize families contact info and keep track or their family positions.

Likes Least

It was not user-friendly. We tried to get our church integrated into the system, but it was so difficult for people even to figure out how to set up a username and password that we eventually started using it only as an address book. We were hoping to use this in all aspects of our church, including volunteer sign up and children's ministry check-in. However, we were never able to fully use the program because our congregation could not figure it out. Also, the set up was very frustrating, again it's not very user-friendly. We just recently decided not to renew with CCB, even though it is going to be huge job and very time consuming to re-import all of our contacts into a new database.

Recommendations

Make sure that they have a good support team and make sure you understand how much support is offered for what you are paying. If your church cannot easily use the database, then it is not worth your time.

 
 

Andrea from Vanguard Church
Specialty: Christian, Protestant

March 2015

March 2015

Church Community Builder

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Church Community Builder does a great job of reporting data and offers excellent customer service. The software has has much variety and ability to collect and organize data.

Likes Least

The admin privileges can be confusing as to what affects it has in or out of group leadership settings. The software also can be difficult to learn if to those that are not software savvy.

Recommendations

Take some time to learn the complexity of the software and discover all it has to offer. It is great software and also has the best customer service, but can be a little confusing to learn.

 
 

Edward from Captivate Church
Specialty: Christian, Protestant

March 2015

March 2015

Not the Best thing out there

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It does keep track of people and has an easy to use giving portal. I suppose the price point works for what we do with it, but it is not a comprehensive solution.

Likes Least

The interface is not very intuitive and little has changed in the few years I have used it. My main gripe: You can schedule people for a service/task, but you do not have an easy way of giving additional information to only those scheduled (e.g. "don't forget, we have a Baptism, so be prepared after the break"). You have to set up a separate mail message for something like that.

Recommendations

Like most software, they are very good about what it WILL do, but if you do not see something you think it should do, it probably doesn't. Additionally, there is no way to really examine the features of the software without signing up. It's a real hassle if you are trying to evaluate several products.

 
 
 
Showing 1-20 of 191

Alicia from Christ's Church of Oronogo

June 2018

June 2018

This is an incredibly helpful tool for ministry.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that this software offers so many features. You can organize your entire church using Church Community Builder. The way the profiles connect to the groups which can connect to events and forms makes tracking people's involvement easy and accurate.

Cons

There is so much this software offers that it can be overwhelming. But they offer free online webinars where they explain how to use every aspect of their software. It is so helpful!

Review Source: Capterra
 

Hank from Life Spring Community Church
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Software has possibilities but learning curve very arduous.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The fact it will absorb financial donations from third party software. Then produce donations reports. Works well with Pushpay.

Cons

Creating events, placing those events on calendars and producessing reports. Setting up groups. To many stumbling blocks to accomplish simple tasks such as email messages, setting up groups, setting up checkin and checkout standards for Childern Sunday School classes.

Review Source: Capterra
 

Andrea from First Cong
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

We use it, but not to it's fullest potential. I think other options are better.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

I can access all the people in our church quickly with their info all in a directory that's easy to access.

Pros

We schedule each service with the roles we need to fill. People usually respond through email to requests. I can see all schedules and who is filling the roles for the week.

Cons

It's "choppy." The pages, the features, the options, it's not straight forward, half of our congregation don't really use it. There are lots of features we don't use, cause it doesn't come natural. The latest update I had hoped would improve it a lot but it just doesn't seem as user friendly as planning center when I compared the 2. But we're already with CCB so we don't want to switch, to further confuse those who have learned to use it. I think it's a bit delayed on it's updates and functionality.

Review Source: Capterra
 

Mandy from ZSP
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Looking to connect your community? Use CCB!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is a tech-rich program that will benefit your church community! Easily accessible through a computer, website, app, etc.

Pros

The benefits of this product are amazing - online church directory, easily accessible by members (address updates, can add own family members, etc), robust reporting features, etc. We also use the CCB app and have linked up this product to our own church app. Whew - the benefits are tremendous.

Cons

Definitely a learning curve for church members who are not tech-friendly. While this is a cloud-based solution, some church members might not be comfortable using all of the functions.

Review Source: Capterra
 

Jared from Beachcities Community Church
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Making Church Management Software Usable And Functional For All Ministries

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like most that they are always innovating and releasing new features. I like that they are changing the design to be more relevant. They are always pushing and trying to be better. I feel like I don't need to manipulate the system to get it to do what I want it to do, they just build things in.

Cons

Development is a little slow, but they are making sure that the software is as bug-free as possible. I would like the reporting to be a little more robust and automated to help measure engagement. Support is mainly over email, would love a chat option.

Review Source: Capterra
 


May 2018

May 2018

Great for what it does

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use for sure. Great UI. Good features and functions for a church of all sizes. Gets the job done.

Cons

Just didn't work for our needs. We wanted a more all in one system and went another route. Needs more integrations.

Review Source: Capterra
 


May 2018

May 2018

Good program, just needs some extra stuff

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy layout to get used to, great menu bar, easy to find people/addresses. Taking attendance is easy...sending an email, setting up check in events etc..They do make a lot of things easy to do.

Cons

The reporting is seriously lacking. Can't do half of the specifics I want that I was able to get in my old system. If I am able to do it, I need to upload to Excel and manipulate the data in order to see my results. Needs updated attendance and financial report abilities.

The calendar system is also a process. Wish it had an easier layout, or seperate colors for different things. Just doesn't seem as updated as it could be for what we need it to do.

Review Source: Capterra
 

Misti from The Church Next Door

April 2018

April 2018

Good database system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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Pros

I like how it is so easy to create profiles, communicate with groups and people a lot better than our old database.

Cons

It has taken a long time to understand the system, but now that I understand it, it makes a lot of sense

Review Source: Capterra
 

Katie from Red Brush Christian Church

April 2018

April 2018

This software has helped us to make our current processes more efficient.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is online and available to us at all times, even from home. Although we do not yet use it to its full capabilities, we love seeing the potential that is still available to us.

Cons

Although customer service is good, it is a bit frustrating to not be able to speak to a person when there is an issue. It just makes getting a resolution slower.

Review Source: Capterra
 

Miki from Good News Church

April 2018

April 2018

We have been overall happy with the product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

They are constantly updating to be relevant in today's market and meet needs. It is a great way to be able to have all the information from check in systems, financial, people management, team organization and scheduling in one place.
Very happy with their updating the app that goes along with the system and keeping it updated and adding new things.

Cons

The ability to talk to someone to help figure out "work arounds". There is only one person on the entire staff that can put in a "ticket" when we have a problem. It is too difficult to explain to someone else what we are having difficulty with and then them translate to get help. By the time we finally get an answer and it has traveled to several people, it is too late and we have used other software or spent hours figuring out a different way. Very frustrating.

Review Source: Capterra
 

Jesse from The Heights Church
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

A great software for our church to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

All church communication and administration under one roof.

Pros

As a staff, we love that we can use this software for every ministry. It is the Swiss Army Knife tool for our church! The Group function is our favorite by far.

Cons

There is a learning curve to understanding this software and it has taken a while for our congregation to get use to it.

Review Source: Capterra
 

Becky from Mission Church

April 2018

April 2018

CCB helps your church make sure nobody falls through the cracks!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

CCB has a variety of features that allow you to create systems that serve your church. The group features, along with process queues, calendars, forms, and individual profiles help you keep track of the details so you and your staff team can keep track of and keep up with your people. For children's ministry, we use the check-in feature every Sunday, which volunteers operate with ease! The customer service is also something worth talking about... they're AWESOME at answering your questions, helping you troubleshoot, and keeping you informed with what's coming and what they're working on!

Cons

I know it's something they're working on, but the scheduling aspect of the software isn't usable for scheduling children's ministry volunteers at our church. However, they have come a long way in creating an app for group leaders and ministry leaders, which I think is an important step towards creating an app for volunteers to use to respond to schedule requests, etc. It's not there yet, but I would bet that within a few years they have this figured out and nailed down.

Review Source: Capterra
 

Rashad from Radiant Church

April 2018

April 2018

I have used CCB for the past year and it has been easy to navigate the database and conduct updates.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to create groups and perform room reservations. I also like having the ability to lookup any member of the church for vital information for leadership.

Cons

Sometimes I try to run rosters & they do not pull/retrieve the appropriate data requested per the fields that are selected.

Review Source: Capterra
 

Emma from SAYSF Bible Church

April 2018

April 2018

CCB is a great resource to organize and track our church involvement and communication.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What I really like most about this software is the Christ-centered focus/purpose of the company. My second favorite thing is the ability to communicate so easily with members in the database. Awesome.

Cons

There's probably a tutorial about this, but I'm not fond of the "report" that might be used for a church "directory." I don't know how to personalize it once it's created.

Review Source: Capterra
 

Sarah from Faith chapel

April 2018

April 2018

I use this website to keep track of student information

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that I can group different people in groups and that it is easy to send mass emails and update contact information.

Cons

I don't like some of the glitches that the site has when I am trying to look up an indivduals infomation.

Review Source: Capterra
 


April 2018

April 2018

Comprehensive, accessible, and regularly enhanced

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

CCB has a clean design with straightforward access to the functions that we use most often in the church office, along with very useful resources for the regular members of the congregation.

Cons

It's something of a challenge to think of what I like least, as it all works pretty well. The most obvious "con" is that CCB's built-in HTML messaging features are rather limited, requiring us to keep using Constant Contact and other mailing list systems.

Review Source: Capterra
 

Paul from south park church
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Overall ...excellent! It does everything our staff wants to do and more.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Good and consistent improvements. It is fast and responsive.
The email and phone support is very good with very knowledgeable support staff.

Cons

Sometimes the support documents are dated. For instance, when directing me to older version of Firefox (needed for checkin feature) it misdirected and found that more recent versions were compatible.

Review Source: Capterra
 

Xanilize from Nuwe Lewe Kerk

April 2018

April 2018

By far the most comprehensive CMS that we could find.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Really easy to use software. CCB releases regular updates and they are constantly working on new features, to help us get the most out of the software. CCB also boasts an app now! CCB has great customer service, with a fast turn around time. The staff are invested in finding a solution for your issue. They have a great training system and how-to's when you need them, including videos and tutorials.

Cons

We're a small church on the West Coast of South Africa and we find the software extremely expensive with the exchange rate. Also, it would have been nice to be able to schedule training sessions on the software, especially in the beginning, in our immediate environment. Like a show and tell...

Review Source: Capterra
 

Ivan from Nebo Crossing

April 2018

April 2018

Our church is beginning its third year With CCB. It has been a great organizational tool.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

CCB has given our church a lot of things to like! These are some of the things that we enjoy most about CCB:
- metrics
- Communication
- value
- customer Support
- Constant updates and improvements

Cons

There really isn't much to be disappointed with when it comes to CCB and what it provides. Probably the most disappointing about CCB is that they offer limited two way integration with merchant providers.

Review Source: Capterra
 

Lisa from Grace Fellowship - York
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

For me personally it is the ultimate church management tool Regular system updates are most helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support

Order and Communication and Team Unity

Pros

My favorite is the mix of features, specifically the process queues and forms, with the capability of automations.

Cons

Reports. The attendance and events reports are challenging to pull information that makes our tech team happy.

Review Source: Capterra
 
 
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