Church Community Builder Software


 

Church Community Builder is a cloud-based church management solution designed to help church leadership engage with members of the congregation. The platform helps users create effective, organized systems and processes that can be accessed from anywhere.

Features include check-in, contribution management and online giving, forms, volunteer management, guest follow-up, metrics dashboards, mobile apps and much more. Church Community Builder also provides software implementation coaching to ensure platform success.

Online contribution and payment tools make it simple for members to make pledges, one-time or recurring donations and payments for retreats, concerts and other events. The volunteer management application enables staff to notify volunteers of available positions and send reminders when they’re scheduled to serve.

Church Community Builder also offers unlimited check-in for attendance and child security, as well as an innovative check-out and text paging feature, which notifies guardians when a child has been picked up.

 

Church Community Builder - Dashboard
 
  • Church Community Builder - Dashboard
    Dashboard
  • Church Community Builder - Groups
    Groups
  • Church Community Builder - Multiple devices
    Multiple devices
  • Church Community Builder - Groups iPhone app
    Groups iPhone app
Supported Operating System(s):
Web browser (OS agnostic)

97 Reviews of Church Community Builder

 

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Software Advice Reviews (11)
More Reviews (86)

Showing 1-11 of 11

Mike from Antioch Community Church
Specialty: Non-Denominational
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Church Community Builder Fan

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, it has been a great experience for church

Pros

I love the ability of Church Community Builder to integrate with our current online giving product, and account software.

Cons

At first it was a little difficult to understand how to use, however the support and various training articles are a tremendous aid.

 
 

Dan from elevate community church
Specialty: Christian, Protestant
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Neither transparent nor forthcoming for a company that claims to serve churches

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The product had much potential to help our church get organized. At first, before we signed up, their customer service was excellent. But after we signed up.

Cons

Their customer support is lacking to nonexistent. They agreed to cancel our subscription but haven't cancelled their automatic payment. When I tried to call to request a refund, they've simply given me the runaround but will not give me a solution. They did not prove themselves to be helpful or trustworthy. I had to call my credit card company to block payment

 
 

Elizabeth from LW
Specialty: Non-Denominational

August 2016

August 2016

Full time Administrative Assistant at large church

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

There is nothing I like about this software except that has a nicer user interface. In simple terms, it's pretty.

Likes Least

Customer Service! When you submit a 'ticket' their usual response is "that's a great question".... really? that is no way answers my question.
Ease of use is terrible. Other than our staff, I would estimate that only 15-20% of our church congregation uses this on their own.
Updates = many many software problems. Every time they do an update to fix issues in the software they add nearly as many glitches back into the system.
Server space & speed is extremely poor. When adding rooms to an event, it takes almost 30 minutes for the servers to respond to your request. In the mean time you can not do anything else in CCB except wait for the spinning wheel of death to go away. This greatly effects the efficiency of our team, but their response was that they have more important things to work, so this fix will not happen for some time.

Recommendations

Look at other software options. Planning center has new stuff out. Maybe in a year.... or two, CCB will finally get their act together and have a product worth paying for.

 
 

Dorothy from Cornerstone Christian Community Church
Specialty: Non-Denominational

August 2016

August 2016

Not ready to be marketed to Canadian churches

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Brings many components of the church operations together in one place.

Customer support is very responsive and timely.

Likes Least

Cannot accommodate debit payments or set-up automatic bank withdrawals with Canadian banks.

VERY steep learning curve -- many of our "older" church staff have simply given up.

Sending emails to the PARENTS of the children in our program requires learning how to use a "mail merge" instead of just an easy click to select to email the parents. This has caused many of our volunteer teachers and program leaders to just opt out of using CCB and, instead, create their own email lists.

Mastering process queues is particularly difficult.

Recommendations

Beware if you are a Canadian Church -- they aren't quite ready for us yet.

 
 

Christine from LifeBridge Church
Specialty: Non-Denominational

July 2016

July 2016

Meets our most common needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

CCB has a variety of uses for our church. It is user-friendly, easy to navigate and comprehensive in terms of what it provides.

Likes Least

Reports can be tricky to navigate and, while CCB allows you to automate many of your common processes so that information is tracked and stored correctly, creating the process queues can be confusion.

Recommendations

Make sure you know what you are getting - there are just a few packages that provide similar services, and each has different quirks and strengths. It is not a one-size fits everybody!

 
 

Chase from LifeBridge Church
Specialty: Non-Denominational

July 2016

July 2016

Working with CCB

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

It integrates and connects all of the information for our church.

Likes Least

It is difficult to manipulate the product to show what I need.

Recommendations

Make it simpler and more efficient in how stored information can be found and utilized.

 
 

Felicia from LifeBridge Church
Specialty: Non-Denominational

July 2016

July 2016

Honestly we are looking into other options.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I struggle to answer because there's nothing I like

Likes Least

You don't get an immediate response when sending an email.

Recommendations

Keep searching for easier to use software and customer service hours with a live person

 
 

Jon from Warm Beach Community Church DBA LIFEchurch360
Specialty: Christian, Catholic

March 2015

March 2015

Church leader using the product for 3+ years

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Uptime has been great. Additional functions have been added over the years that are useful to church leaders.

Likes Least

It has a non-responsive design. The product is very difficult to use on a mobile phone.

Recommendations

If your people won't use it, it doesn't really work. In our situation, our leaders love the product, but the average end user has a very hard time using the software.

 
 

Alyssa from UCity Church
Specialty: Non-Denominational

March 2015

March 2015

Overpriced and not user-friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I liked that I could organize families contact info and keep track or their family positions.

Likes Least

It was not user-friendly. We tried to get our church integrated into the system, but it was so difficult for people even to figure out how to set up a username and password that we eventually started using it only as an address book. We were hoping to use this in all aspects of our church, including volunteer sign up and children's ministry check-in. However, we were never able to fully use the program because our congregation could not figure it out. Also, the set up was very frustrating, again it's not very user-friendly. We just recently decided not to renew with CCB, even though it is going to be huge job and very time consuming to re-import all of our contacts into a new database.

Recommendations

Make sure that they have a good support team and make sure you understand how much support is offered for what you are paying. If your church cannot easily use the database, then it is not worth your time.

 
 

Andrea from Vanguard Church
Specialty: Christian, Protestant

March 2015

March 2015

Church Community Builder

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Church Community Builder does a great job of reporting data and offers excellent customer service. The software has has much variety and ability to collect and organize data.

Likes Least

The admin privileges can be confusing as to what affects it has in or out of group leadership settings. The software also can be difficult to learn if to those that are not software savvy.

Recommendations

Take some time to learn the complexity of the software and discover all it has to offer. It is great software and also has the best customer service, but can be a little confusing to learn.

 
 

Edward from Captivate Church
Specialty: Christian, Protestant

March 2015

March 2015

Not the Best thing out there

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It does keep track of people and has an easy to use giving portal. I suppose the price point works for what we do with it, but it is not a comprehensive solution.

Likes Least

The interface is not very intuitive and little has changed in the few years I have used it. My main gripe: You can schedule people for a service/task, but you do not have an easy way of giving additional information to only those scheduled (e.g. "don't forget, we have a Baptism, so be prepared after the break"). You have to set up a separate mail message for something like that.

Recommendations

Like most software, they are very good about what it WILL do, but if you do not see something you think it should do, it probably doesn't. Additionally, there is no way to really examine the features of the software without signing up. It's a real hassle if you are trying to evaluate several products.

 
 
 
Showing 1-20 of 86

Debbie from College Ave. Baptist Church

November 2017

November 2017

The CCB tool fits just about all our church related tasks.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The fact that it's always being improved and that they welcome feedback. The community built around user groups to problem solve or do church management tasks better is helpful.

Cons

A couple tasks are more difficult than would be desired but there are probably some innate limitations.

Review Source: Capterra
 

Daphne from New Stanton Church
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Very user friendly and easy to train staff and volunteers. Smooth transition, great Support Team!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The training offered is superior, easy to use, great support!

Pros

I love this software! Easy to navigate, reports provide the information I'm requesting, quick response time for questions.

Cons

There are still a couple of areas that I believe need to be tweaked, however the Support Team does listen, which is awesome!

Review Source: Capterra
 


November 2017

November 2017

Church Community Builder Keeps Us Informed and Connected.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

As a group leader, I feel equipped and empowered to build community at my church. I am able to keep track of attendance, discussion topics, and prayer requests each week. It's encouraging to know that our entire church uses Church Community Builder, and that we are constantly connected!

Cons

At times, sending messages to large groups is cumbersome, and the advanced search features are not always intuitive.

Review Source: Capterra
 


November 2017

November 2017

Excellent!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Church Community Builder is a great program to stay connected, schedule appointments/reserve rooms, create schedules, and interact with other members.

Cons

The user interface can use a modern upgrade but the functionality and efficiency is outstanding and efficient.

Review Source: Capterra
 

Daniel from LBF Church
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

CCB does a lot of things well.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Financial side functions well, software rarely (if ever) has glitches, and functions as intended. Profiles are robust, and when info is added, it is easy to find. Most of what this software claims to do, it does faithfully, and well.

Cons

Email builder is primitive, has no tracking, and produces simple, ugly emails. Ease of use for users is low, volunteer scheduling is ok, but not great, design of site appears dated, not fully brand customizable, and overall a bit small.

Review Source: Capterra
 

Marty from Memorial Road Church of Christ

November 2017

November 2017

The experience varies. Not sure which you are referring to here...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is good to have all the connection information we need in one place, like contact & personal info, attendance records, calendar, groups, and forms. Customer service is prompt and usually very patient and helpful.

Cons

On several occasions, CCB has made changes to the functionality and user experience they seemed to think was mundane, but that negatively impacted the experience of the basic user. This was done without notification to the software purchasers and created and still creates lots of work for the administration at our congregation. It also makes us look bad to the members, like we were dishonest or that we don't know what we are talking about. It is very frustrating.

Review Source: Capterra
 

Che from Word of Truth Family Church

November 2017

November 2017

I love CCB. I can't imagine managing our church without it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to make notes in people's profiles. The ability to create reports. I love the check-in process. I also like the Process Queues. I also like the integration with PushPay. I like the metrics feature. Communication to the groups is pretty good and so is the events calendar stuff. I like this software overall.

Cons

The scheduling of volunteers and the mobile experience for our regular members.
I also don't like that we have to pay extra for phone conversations with customer support

Review Source: Capterra
 

Rachel from Santa Cruz Bible Church

November 2017

November 2017

CCB is a great tool for our church. We have been very happy with our experience.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

user friendly, ever improving, multi-faceted, great customer service (when you have the premier plan)

Cons

mail merge doesn't have many features to improve the look of the email sent, it would be great to have "grandchild" as a family position option,

Review Source: Capterra
 

Pam from Cathedral of Praise
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Love this program! Does everything we need it to do for us!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Financial Records

Pros

Contributions record keeping, attendance records, financial reports, groups for our departments and directory of members

Review Source: Capterra
 

Tiffany from River of Life Church

November 2017

November 2017

Our overall experience with CCB has been very positive! We are very happy with the product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The reporting and check-in features have been great! We also utilize the Forms feature a lot! We appreciate that they are always updating and improving!

Cons

Some of the advanced search options can be a bit confusing. The process queues are a feature that we are under utilizing because it is a bit cumbersome to figure out

Review Source: Capterra
 

Sue from Christian Family Chapel
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Revamped the way we do ministry

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Allows our lay leaders more control and connection with members and staff. For them to take more responsibility in the shepherding process.

Cons

the enhancements requested are slow or not even considered.
the ability to creatively produce mail-merges and forms is too limited.

Review Source: Capterra
 

Brian from Christ's Church of the Valley
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

It brings together multiple software applications into one.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It brings together multiple software applications.

Pros

It seems to do everything. We use it as a database from which we can access member contact information when we need it. We use it as a calendar of events. We use it as a facility scheduler program through which rooms can be reserved. We use it to take sign-ups and payments for events. It also allows me to communicate with specific groups that I meet with.

Cons

It can be pretty slow at times. Its not the best messaging system. Its handy for sending messages out to very large groups, but not preferred when I'm trying to communicate with individuals or with a small group.

Review Source: Capterra
 


October 2017

October 2017

We moved from Power Church which not web based so there is no comparison. Great application!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

An updated congregational database. An easy way to communicate with our congregation, a framework for small group ministry to thrive, integration with our financial package.

Pros

The database, functionality is very good, customer service is the best their training videos and help/support material is very good. Our implementation coach was amazing. He prepared us well for our implementation and issues we may have, options we might want to consider. It was and continues to be a great relationship with CCB. I highly recommend them and their products.

Cons

Some of the functionality is based on US business processes. We are a Canadian Church. However CCB is always receptive to feedback and has a list of enhancements where we can put our requests on. Some of our church users don't find the software inuitive to use. They are Apple users. I am from a PC world and I find CCB incredible. The training videos are helpful

Review Source: Capterra
 

Ken from Adventure Christian Church of Patterson, CA
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Have used this software for some six years and plan to continue using it!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Overall, it is very easy to use. That said, we do NOT use much of its capabilities. We are a small church plant. As the pastor, I use it to communicate with the congregation and our small groups. That is a key to my liking CCB. It is very easy to create a new group, edit those in an existing group and more. We also tract all of our giving through it, making bookkeeping very easy and the end of the year tax reporting extremely easy. Each person can log on and get their own giving statement. They can also track where their giving is at any time.

Cons

For a church our size, this is an expensive package. And there is a lot to learn to truly get the most from the software. Best to have a person who would immerse themselves in it, which we have never had. For a larger church, the options would really be handy. Of course, you need lots of computers all over your facility to make the most of CCB.

Review Source: Capterra
 

Mark from Relevant Church
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Full featured software that can really benefit your ministry if you use it intentionally.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Comprehensive data management that's accessible anywhere.

Pros

Kids check-in, forms, reports, comprehensive people profiles, contributions, groups, and mobile platforms.

Review Source: Capterra
 

Jessica from King of the Nations Church

October 2017

October 2017

CCB has been instrumental in the successful organization of our church community!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

CCB provides a centralized place where we can organize our people, our teams, schedules, even our giving records. And they are always improving their features!

Cons

It is limited in some of its scheduling features. I am also not finding the app very useful, i end up needing to go to a browser. The texting feature could be improved as well - maybe a group texting feature, rather than just one way notifications (and i hate how if someone's carrier isn't in there, they don't get texts)

Review Source: Capterra
 

Jim from Jacob's Well Church

October 2017

October 2017

The Industry Standard for Web Based Church Administration

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Church Community Builder allows me to keep track of everything that I need to keep track of in one place. It allows the church to empower each ministry to easily do the administration that's required.

Pros

Church Community Builder is the leader and industry standard for web-based church administration. The software is intuitive and easy to use. I have implemented the software at two churches in which I have worked and helped others get the most out of their subscription.

What I like most about the software is that it is comprehensive. I've seen too many churches build separate and unconnected systems for children's check-in, group sign ups, payments for events and donor records. When these systems don't "speak" to one another, it creates more confusion and work for the church staff.

The goal of church administration is to remove the burden of administration away from the ministry team. They typically excel at being with people and doing the work of the ministry. However, many struggle with administration basics such as keeping track of groups, communication, attendance data, etc. Church community builder allows our staff to be "efficient with things, so we can be effective with people".

Everyone benefits from a centralized system - whether you log in daily or rarely. We always know where we can find the information we need. Saving time makes the churches dollars go farther.

Cons

The mobile computing revolution took place since CCB launches their 2.0 platform. Getting the software to work and interact well with mobile devices has been a slow process, but I'm happy to see the progress that's been made with the Lead App.

Review Source: Capterra
 

Gwen from The Church at Severn Run
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2017

October 2017

This is a great software that is used for so many things in our church.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am not sure I understand the questions. This software helps our church communications and it is always improving. We use it SUnday Mornings and all through the week.

Pros

Our people have access and are able to connect with each other. I can create report that are helpful in many areas. They are innovative and always improving.

Review Source: Capterra
 

Micah from Foothill Bible Church
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Overall, we're really glad we went with CCB

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We love that all our data is integrated from our church directory to our forms to our small groups. This has helped us as an organization keep accurate data.

Cons

They have been slow to make their software mobile-friendly. Instead of seeing that trend coming, they were behind the curve. They are moving that way now, so that is exciting.
We also wish we could merge the capabilities of Planning Center Online into CCB. This is one of the big data silos that remains independent of CCB. We would like to move all our volunteer scheduling into CCB, but beucase of the lack of this capability, we are unable to.

Review Source: Capterra
 

John from Sparks Christian Fellowship

October 2017

October 2017

Been using for over 4 yrs and like the way it functions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The amount of information available once set up and the customer service is outstanding. When you submit a help ticket the response is very quick.

Cons

Many different 'layers' to pull info that it can be complex to get exactly what you need. Can be complicated due to it's extensive info in the database.

Review Source: Capterra
 
 
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