Church Community Builder Software

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About Church Community Builder

Church Community Builder is a cloud-based church management solution that helps church leaders engage with members of the congregation. The solution enables users to create organized systems and processes that can be accessed remotely. Features include check-in, contribution management and online giving, forms, volunteer management, guest follow-up, metrics dashboards, mobile apps and more. Church Community Builder also provides solution implementation coaching to the users. Online contribution and payment tools allow for members to make pledges, one-time or recurring donations and payments for retreats, concerts and other events. The volunteer management application enables staff to notify volunteers of available positions and send reminders when they’re sche...
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Church Community Builder User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4.5

Functionality

4

Showing 1 - 5 of 425 reviews

Terri

Company size: 11 - 50 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

March 2021

Church Community Builder

User Profile

Daniel

Verified reviewer

Company size: 2-10 employees

Industry: Religious Institutions

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2018

Comprehensive and Contemporary

Very good experience. We have been blessed by their software. It helps us in guest follow up. We have benefited from the forms and website integration as well as the LEAD app. Customer service has always been good at follow up. The technical training videos and help sheets on their help site have been very helpful.

Pros

Here is a list of the pros: 1. The software is robust. It is comprehensive in its data search and storage capabilities. 2. The software is evolving. CCB is constantly updating and improving upon the software and app. 3. There is an app that allows us to search our congregant information and follow up on processes. 4. The software was transformational to our assimilation guest ministry process. Not only did they send me a +1 gift for checking out the software, but that book, Fusion by Nelson Searcy changed our church's guest ministry process. It fits perfectly with what CCB offers in terms of process queues and data functionality. 5. We can do forms right in the software that we can upload to our website. This allows guests, members, regular attenders to complete signups, ministry applications, and registrations without ever having to write on a piece of paper. Follow up is very simple. 6. Customer service is excellent. There are a number of technical sheets and training videos on their help site. Very good.

Cons

Here are some of the cons: 1. The software is so robust you almost need a dedicated position to create calendars, forms, searches, processes, keep the database clean (people who leave, etc...), and train people on how to use it. 2. The software does not do schedules like Planning Center does (not as user friendly and it doesn't connect with Songselect). Honestly, it seems like Planning Center and CCB are competing. While Planning Center does schedules better, CCB does everything else better (my opinion). Our church uses both. We would switch from Planning Center if CCB did schedules better. 3. The checkin portion of CCB, while easy to use, especially with the app, is not as easy to setup. For example, we use both ipads and Citizen Bluetooth printers as well as PCs and Zebra USB printers. They each have different challenges and can be technical to set up. 4. I wish there was a way to integrate our church app with CCB. We would like to do geofence checkin and mobile bar code checkin.

Rebecca

Company size: 2-10 employees

Industry: Non-Profit Organization Management

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
1

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

April 2021

Not the Best - But Inexpensive

Frustration! I did discuss this with my boss, and his response was related to the cost. So, my understanding is that this software is well worth the cost. (I beg to differ sometimes.)

Pros

The best thing about the software at the moment is that there is an app available. The app however, does not do all that I would like for it to do. It does make the most basic items available, but a deeper use is not available. Customer service is phenomenal. They have a beta program that is very responsive and are available is many ways...even through Facebook!

Cons

Customer service is phenomenal, but the problem is that I constantly need help. The software is CONSTANTLY in flux (which is good for those who like seeing how responsive the company is to their requests) but not everyone can be pleased. At some point I would like to see a solid program that is user friendly. Even if I don't like "where they put stuff" I would like to be able to get into a routine. It took me a very long time (3 years) to learn how to perform an in-depth search that would give me the results I actually needed.

Reasons for switching to Church Community Builder

We needed to be able to connect with other software seamlessly and CCB is good at integrating newer technologies.

Angela

Company size: 51-200 employees

Industry: Religious Institutions

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

March 2022

Great Church Database!

Pros

We used to use Shelby to keep track of all our church members, volunteers and even accounting. It wasn't great at all. CCB has been amazing in comparison! Easy to enter new people, update, order background checks, schedule volunteers, create events/classes and track all RSVPs... we've been very happy with CCB!

Cons

Every once in a while, we can't run reports the way we'd like or come across little quirks that we wish were different (of course I can't think of those off hand!). However, CCB keeps improving with updates and ways to better utilize the program!

Reasons for switching to Church Community Builder

Shelby couldn't keep up with our needs and didn't offer features we wanted (this was several years ago). The financial piece was also tough, so I understand from our financial department. We were growing too big and needed something different to accommodate our needs!

shelley

Company size: 201-500 employees

Industry: Religious Institutions

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
5

Functionality

out of 5

June 2021

Easy to Use software could be enhanced

The overall experience has been good and the things that are challenging we make work. There is more good than bad with CCB.

Pros

The software is easy to use and comes with tool such as app features that allow events and attendance tracking for our servant leaders.

Cons

The software is limited on the customizable features. Running reports is cumbersome and it is hard to get the report you want. Customer service is limited only to the Master Admin and not available to all the users.

Reasons for switching to Church Community Builder

Membership and Group features

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