I've always been happy with COO, especially b/c they keep adding tools and not adding to the cost, but the best part is that I continue to get happier as they add features and improve the use of each tool!

I love that I can access COO from my phone when I'm away from my desk. I have recently began using some of the many features COO offers and wish I'd started using them long ago. They continue to improve this tool and add features - it's really full service! And customer service is ALWAYS timely and helpful!

I have run into a few kinks that I honestly created myself because of lack of knowledge - not sure I can complain or blame COO but if there were more fail safes when making major changes to configurations I could have skipped a headache or two - really my fault though.

I've been using the Church Office Online software for several years now and have watched them improve things - even things I've suggested. The customer service staff is awesome and always very polite and helpful.

This software compiles everything in one place - individual information, including family names, birthdates, addresses, phone, email address - and it uses that information when I input my financial giving each week. I can combine the giving of families, or exclude the children if they are giving separately. I can produce the annual giving statements from here using filters as needed. I can send them out manually our in email form. It helps me double check my inputting each week with the deposit slip feature and the batch totals.

The only thing I don't use is the online giving feature that allows the system to input all the giving so I wouldn't have to. But when I've used this feature, it still lacks the personal observation of what that person is really trying to do and where to put the money. I like doing this myself. It seems more accurate to me. I don't think this is the fault of the program, just the person giving's ability to make things accurate. When they say "Other" for instance, I either know what they're giving to or can call them to find out.

A small organization that could fit very neatly into the way COO is structured should consider this. I know there are larger organizations that use this product and I would think they have had to address some of the same issues we have discovered. I have no doubt the program could be expanded to be outstanding. Just needs a little attention in some of the areas listed above.

The cost of the program is certainly great and the support Mike gives also seems to be outstanding. The basic concept is very easy to understand as databases go. The interface is not cluttered with lots of things that look like a programmer designed it. The various levels of rights is a nice touch as is the ability for members to access and update their own data. Although we haven't implemented yet, the ability to integrate with online giving is also a plus.

Very limited in its ability to be customized in basic areas such as membership labels and categories are static and unchangeable. Student's email and phone numbers are unavailable in directories. Inability to directly sync with Google contacts and calendars is a big drawback. Current calendar is not useful for our organization and because of this we will have to duplicate every event on 2 calendars. The inability to import data apart from sending in to COO seems antiquated. Using the product has revealed shortcomings in usability such as simple navigation links that have been omitted. Although highlighted as a feature, lack of a native iOS or Android app makes the program virtually unusable on a smart phone. Overall this is certainly a step up for anyone who hasn't had an online database, and yet it seems to be a bit immature for a product that has been available for 7 years.

Overall, I am a huge fan of Church Office Online. We are adding more features, online giving and streaming and ministry one which I believe will be hugely beneficial as we move forward.

Before we set up the chms we kept track of small group attendance by filling out forms which was a pain to say the least. Leaders had to remember to fill out their form and bring it to church. Many times it was forgotten. Now with the mobile app leaders can take attendance immediately after their group gets done and I have it in my office the next day. What a time saver!! We love the kid check in feature also!!

Sometimes reporting for attendance gets a little difficult to get the results I want. for example, I wanted a group of adults outside a particular group. it worked to get all people outside a particular group but when I wanted to separate out the kids it would not do it.

Very positive!

I like the total integration of the attendance features and the ability to create groups for targeted communication.

It does not work the best on iPhones and tablets. Especially when you go to rotate the screen it doesn’t move which is irritating.

Their customer service support is outstanding. If I have had questions, they have always worked to provide answers, even if they didn't have them immediately.

I appreciate that this software is robust enough to handle multiple functions, ie giving reporting, data base for church membership, directory options, and linking to security checks for our volunteers. I would appreciate a few more options on reporting, but we have used work-arounds. Most data can be downloaded into spreadsheets to manipulate.

I find the entering of new people cumbersome in the ways they have to be assigned to families.

Once I contact the office they respond promptly and ai am able to make good decisions about the church software needs.

We are a small church and needed some software that would allow us to take care of giving reports and document membership. This software is easy to use and will allow us to expand functionality as we grow.

The only drawback Insee so far is that it is sometimes hard to communicate directly to the company. They have different titles for the different versions or parts of the software and that sort of confuses me. I think because I am not a robust user.

Church Membership Online has been a great tool for our Church and I would highly recommend it. It offers many user friendly, useful, tools that help make my job easier. I appreciate the fact that I could begin immediately using the program without attending off site training seminars which are costly. They are very dedicated to continuing to enhance the features of the program to meet the need of growing churches.

Choosing a new membership management software can be very stressful and overwhelming. I really appreciated the free trial period offered. It gave me a chance to work with the program to see if it would meet the needs of our church with no cost or obligation. It took a lot of the pressure off. The data import from previous software based program was very smooth. I found the program to be very user friendly. I can easily find answers to any questions I encounter through the Knowledge Base online. On the one occasion I did need to contact Customer Support I found them to be very friendly, helpful and quick to respond. The video tutorials are also very helpful. The ability to allow members of the congregation to access certain areas of the program allows them to access the most up to date contact information for fellow members and in return, saves me the time of answering phone calls to relay that information and also money as we no longer need to print a directory.

I have none at this time.

We love this database and would highly recommend it to other churches. It can do a a little or a lot for your church.

We searched several database products before trying the 60 trial with Church Membership Online. We were thrilled with the product, and paid for a year's subscription. This was a great decision for our church. We really like all of the features that Church Membership Online offers. The directory is most helpful to all ministry leads. I can easily keep the database updated without having to reprint directories for all ministry leads. We have recently linked the calendar on Church Membership to our website. This has simplified the process of keeping all information current and up-to-date. The attendance feature is streamlined and easy to use. There are many features of Church Membership that we have yet to tap into - someday! Great product, easy to use, dashboard makes all features readily available! Love it!

One of the best things about Church Membership is that they are sensitive and timely with their response to consumer needs/demands. Church Membership can improve the following: - various options for creating labels (For example, filter for men or high school aged youth.) - Some notes / tips when you begin entering data. We have some households that should be individuals! -an app for phones

We've been using COO for about four years. The new upgrades have some very good features but take some time to get used to. Some glitches in the financial management parts. Still needs some work in a more flexible arrangement on the input page for individuals. Support has been helpful and responsive. Looking forward to using the new features.

Relatively easy to use. Automatic updates included in the price. Good support.

Individual entry pages need to be more flexible.

I really like Church Management Online. It is a very high value application. It may not be sophisticated or feature-rich enough for some churches, but your are going to jump into a whole different ballgame price-wise to get anything better than CMO.

Very reliable, integrates with Mailchimp, very responsive customer service, clean interface, great dashboard (good snapshot), levels of access, raw data export, externally viewable calendar... Web-based is the big plus for me as a mission planter with several volunteers who do their work from their homes. I've checked out many web-based church management products. I am quite knowledgeable, as I have done some web development myself. There are some other products out there that have more features, but their price point is considerably higher.

The user interface takes a little getting used to (like any specialized software), but it is implemented very consistently and once you "get" CMO, you can move through the entire software set easily. I wish it had a better internal social networking feature, like a group member could send a group email easily. But perhaps that's coming.

Amazing experience

I love the mass contact feature where you can send blast email, also the capability to send text messages it’s amazing and also the voice text trough phone calls it’s amazing I love it and I will definitely recommend this for any church out there that is looking for for a friendly use software

I feel they should have more free tutorials

My experience has been excellent, but it has been difficult to get the membership to fully support the application. We have a new administration that is more accepting of technology.

The ability to create random groups, personalized email, and record interactions with the members.

While I had not used this feature in a couple of years, I found the financial interface to be awkward and difficult to use.

My overall recommendation is GET THIS PRODUCT! I especially recommend it for small churches who need a reliable bookkeeping system that is cost effective, easy to use and has all the bells and whistles!

We are a small non-denominational church plant in a city of big denominational churches. This is our first church as pastors. We were much concerned about keeping great records, and didn't know exactly how to go about that. Church Office has helped us tremendously...first, with a great price for small churches 1-60; second, with easy access to all the tools needed to keep accurate records including the finances and year end reports. It is also very easy to pay my bill each month using Paypal. I cannot say what a blessing it has been to me to be able to have all of this at my fingertips, organized and ever so helpful. Thank you for a great product & great service!

At this point in our experience with Church Office OnLine, I have no Cons.

As a former Database Manager (former career), I would definitely recommend Church Membership Online. It is robust in its scope yet still easy to use, and most amazingly, quite affordable!

Easy to use/Intuitive Great truly-web-based tool All relevant parties (pastor, church staff, etc) able to view/share info in real time Very affordable! Responsive customer service Affordable and manageable system for a church like ours that is not a mega-church Very open to feedback regarding features and how the system works Anyone in the church can access their own record with just their email address - doesn't require admin to create a ton of users

A few minor "clunky" navigational issues Can't capture both physical and mailing address at household level Can't capture more than two phone numbers at individual level (although a simple set of fields on the main record is a pro!)

Our Church s based in London England, even do we are using your software, could it be more open for other currencies, at the moment you got just for Canada & USA; I have recommended your software to others Pastors but this issue with currency stop them using it. Also the classification for school years, the education system is different in other countries, it should be better for us to classify by ages rather that for scholar year..

For us it has been an useful tool to know how our church is doing in attracting new visitors and working for assimilation. Our last planning leadership meeting was easy to present our journey in 2012.

I had some problems when I register the offerings, there is some amounts that I really don't know where they come from, it s a bit confuse. We get confuse when we register children and teen, because the school system is different.

Overall, I would recommend this product. Especially for small churches and low budget churches.

When researching membership database options this was the most affordable while still meeting our needs. With the addition of the Child Check-in System, which is included for free, you can't beat it! It is fairly simple to use and set up users. The customer service is excellent! I usually get a reply within 5 minutes of sending an email.

With any new system there are some bugs to work out. Sometimes you have to enter information into seperate areas for it to apply. For example, when entering a household, you can add new individuals to the household when you set it up, but there is a bug with the anniversary date & membership dates. Sometimes they are grayed out with no obvious reason.

I would highly recommend this program to any other church administrators. I love it. It makes my job so much easier & my day so much better!

It makes my job a lot easier. I have to keep attendance every sunday & the pastor & I send letters to the people who are out that week. With the software I can have attendance done in about 10 mins. Its also very cost effective. I don't have to use so much paper to keep records. I would highly recommend it to other churches.

They only thing that I would recommend adding to the program needs to have better integration with mobile devices. We tried to use an ipod one sunday but it was alot harder. It would be so much more resourceful if it were cleaner & easier to access on the go.

I would recommend this to any church office looking to move their record keeping online!

The transition to Church Office Online has been quite easy and having all of our data in one convenient location has streamlined many of our church office functions. The Cloud based system has also been very handy because it has allowed staff to access necessary information outside of the office on laptops and even on smart phones.

There is a bit of a learning curve on getting the program to do exactly what we have needed but customer support has been phenomenal. Questions get answered almost immediately and the service has been extremely professional and helpful.

Two enthusiastic thumbs up!

Our church office transitioned from an installed cumbersome church data system to Church Office Online in a matter of a few hours. The fact that our team can login from anywhere in the world via the cloud is fantastic. We added the Vanco online giving piece offered, and again within a few hours we were "live", website to bank with rates that were extremely competitive. Church Office Online has made its product simple to use, easy to train. Support has been a breath of fresh air, responsive and efficient.

In 10 months of use, I can't come up with any "cons"!

Would recommend this software because it is a great tool for all in the ministry (staff and congregation).

Accessible from any computer. Really love the idea of using the iPad, mobile phones, etc. Really like that others may sign in and use the data for themselves in other areas of ministry. Video tutorials.

Not as easy to set up different needed areas. It would have been nice to have known more at the beginning about dates, anniversary's, church membership dates, so that additional data entry would not have been needed as much. re: the data import method.

Overall a great service that would be benificial to most churches. I really like the new Mass Txt messaging serrvice.

Easy to use, fast and effective.

Hard to edit/ fix mistakes. No lock feature on pass enteries. would be nice to be able to lock out a contribution data once all data is entered for that data so that data cannot be changed. Also no quick add for individuals not already in database. User has to exit the contrubution area, add new member/visitor and then re-enter contribution area. A quick app would help save time

I would definitely recommend Church Office Online to others.

I gave Church Membership Online five stars for customer support because we have literally never needed any help. The website is so easy to use and to navigate. The cost is very friendly for small churches like ours. It has been worth every penny.

We had a little bit of trouble understanding how to add individuals versus families but after a short trial and error we caught on and it has worked well for us.

It's a good product. Useful and growing.

We have a handle of concerns/critiques that seem to be 'heard' by the developers, if nothing else. I like that. The product does seem to be continually developing, which I like to see.

Too many 'small' yet annoying issues. We have addressed those, and will continue to do so throughout the support side of the website and/or calls in to tech support.

This is a powerhouse of a program. I highly recommend it to any church that is looking for a way to manage all of their churches information.

I like operating off of the cloud, being able to have immediate access to church information.Two other pros are the simplicity of use and the designers ability to listen to the needs of their customers and adapt.

Have not come across one yet