Great Platform, Great Service, Great Price

I can't say enough about the support from ChurchTeams and I also appreicate their willingness and ability to implement almost everything we have requested or figure out a work around that meets our expectations. They are also always improving the software and releasing updates often and they listen to the ChurchTeams community.

Pros

ChurchTeams is extremely functional. It has everything and more than many of the major players in the ChMS market. Church to Text is an excellent example. Their support and service is second to none. They are very responsive to enhancement requests and assistance with reports and any aspect of their system. Also their price is extremely economical.

Cons

I can’t really say there is anything I dislike. One of the things I mentioned to them was to enhance the GUI interface to have the slick feel of some of the newer platforms. In my opinion ChurchTeams has always been about function over aesthetics but I do know they are currently working to improve the GUI interface.

Needs a calendar

It has been very good!

Pros

It is helping in assimilation at our church much better than we were doing.

Cons

It is very different from the system we were using. The old system was very basic and simple. I am not a good tech person and I was having difficulty navigating all the features this software had to offer. One thing that we really are missing is a generalized calendar to put all of our church events on. I know there are many out there, but it was nice using the calendar all in the same place one is doing all the other church system stuff in.

Get's the Job Done- But Quirky, Clunky and Not User Friendly

Pros

Overall Churchteams meets several needs for our organization at a price point that we can afford. We use church teams to - Keep track of member information - Capture information and follow up with first time guests - Kids' ministry check-in -Volunteer check-in - Managing Volunteer Teams - Small groups rosters - Keep track of people's discipleship journey (taking Next Steps). I love the fact that Church teams allows us to make notes shepherding between multiple pastors, elders and small group leaders. The same goes for Guest Follow Up. Church teams allows us to keep the follow up process running smoothly.

Cons

Clunky user interface. Navigation of the menus and features of church teams feels like just a mountain of black text on a white background. It's hard to locate the things we need when we need them. Use of color and/or icons could make this more user friendly. I know Church Teams CAN do so many wonderful things but often it is a headache to figure out HOW to get Church Teams to do it. Setting up check-ins has way to many steps and crazy variables. Making us manually resize images and enter their html in order to get our logo to appear on name tags doesn't feel like something I as the user should be doing. The same goes for having us program our own booleans to print silent and format margins and download archived editions of Mozilla Firefox in order to run it on a Mac. We use the "Groups" Feature to do many things beyond just organizing small groups. We keep track of volunteer serving teams, outreach events and discipleship classes. However when creating a new "group" it's really time consuming to have to enter all the different required fields that really aren't applicable to all types of Groups. For example Serving Teams don't need a meeting time or location because they always serve Sunday Mornings at the church but the time varies from team to team and service to service. It's really pointless and time consuming to need to enter that information for all Groups when the majority of Groups don't require that type of information.

Perfect for our Church!

I love Church Teams! I get excited talking about it. It has so many more features for a cost that is much less than what we were paying with our previous church management software. Everyone on the Church Teams team is great to work with - their support is great. They really care about helping you and meeting your needs.

Pros

We love all the features. The online giving and text to give have been a great help during COVID-19. The ability to send church-wide emails and text messages without an outside party is time saving. We are just starting to use the registration feature and love it. I can't say enough good about it. We are very excited about all the opportunities to implement the various features - having different ministries use the scheduling feature is next on the list. Customer service has been excellent. If I can't get the needed help from a video or the knowledge base, the support team has always been prompt in replying and helping.

Cons

The only thing I currently know is that it would be nice to be able to pause and edit an email without deleting it and re-creating it.

Excellent Groups Management Software

We use Churchteams to track all of our data for groups. It helps us keep track of the metrics that drive group health and it helps us maintain consistent communication with our group leaders. As our number of groups has grown, Churchteams has become more and more vital to our groups management. On one hand, this is due to the volume of information that is being tracked, but it's primarily due to how effective we've found Churchteams to be.

Pros

The things that I like the most about Churchteams are its versatility, their customer service, and its overall effectiveness. Churchteams is helpful for everything from getting people registered for groups to facilitating communication in groups at every level (from group members, to leaders, to coaches, to pastors - whatever levels you need). I primarily use Churchteams for our small groups ministry, but the software also offers other church management options, including giving and event check-in. I've also never worked with an organization that was as committed to serving me as a consumer and pastor. We once had an issue with check in for which I submitted a service request a few days before it would be needed.[SENSITIVE CONTENT HIDDEN] called me to try to help me solve the issue and when we couldn't, [SENSITIVE CONTENT HIDDEN] was prepared to call me while he was on vacation to make sure we got the issue sorted out in time for the event (thankfully we figured it out before he had to call me). I will also get periodic emails from [SENSITIVE CONTENT HIDDEN] informing me that he is praying for me. I believe they make it a practice to pray for all of their clients. In terms of their effectiveness, Churchteams has helped us grow our small groups ministry from a dozen groups to 36 groups and add over 200 people to groups over the last 6 years through the ease of communication, assimilation, and website integration (among other features) that their software offers.

Cons

My biggest complaint is that generating reports with this software isn't very intuitive. Many times I have to experiment with various options to find the data that I want. It's also not the most aesthetically pleasing interface.