Great Product... will grow with your church - Used at a previous church and just got for new church

Pros

If you are a small church that needs a good online database that doesn't break the bank, this is it. There are numerous features that you can choose what fits your particular ministry and have everything in one area... instead of needing 4-5 different programs to do it all. One of the best things is that you can add more and more names and then simply pay to upgrade to the next level as your church grows, so you don't have to waste money for a database of 1,000 if you only have 70 in your church currently! But (hopefully) as your church grows, you will have the finances to have the program expand with you. I also enjoy ChurchTrac as a pastor, because I can log in on my phone or iPad from wherever I am making a visit to add notes about the visit. We have also added multiple volunteers users who want to help make visits, send cards, make phone calls, etc who can add notes when they do so; there are great restriction capabilities available, so I can allow volunteers access to these note areas without allowing them access to giving records or more confidential pastoral counseling notes. We have also integrated this into our children's ministry/nursery area and purchased a Dymo label printer to give each child a name badge upon check in with emergency phone numbers and allergy warnings. Finally, the congregation access is awesome, so everyone can update their own information or get their own giving records whenever they would like to check!

Cons

A few of the reporting features are somewhat limited and not able to be as customized as I would like, but this is such a minor issue compared to all the Pros that it's hardly worth mentioning... but it was a required field so I had to come up with something. I did have an issue when I wanted to add more volunteer users, but it was fixed within an hour of opening the ticket due to their AMAZING customer service!

Love this software! Perfect for smaller churches

This program has been a time saver and I actually enjoy working in it throughout the day.

Pros

Integration was very easy. I did a data dump of my old program in ShelbyNext and sent the file to customer service at ChurchTrac and they took care of uploading it into ChurchTrac for me. The ChurchTrac customer service is amazing!! They always respond within minutes of me opening a ticket and make sure they follow through to completion. The software is very easy to use and I love that most of the member's information is on one screen so I'm not having to bounce around looking for information. I also using the giving module and it is very easy to enter. I love everything about this program and can't say enough good things about it. The other program we were using was not user friendly at all. I love that ChurchTrac was created by pastors because they really understand what information churches need to track. I've worked at 3 different churches and used multiple systems and this is by far my favorite and easiest to use so far.

Cons

The only thing that I could see needs improvement is the reports. They are very basic and don't really look polished. My biggest problem with the reports is printing a church directory and not really being able to manipulate what information I want to include or not. Most times when I run reports I export it to CSV so I can resort and reformat it to how we like it. I wish I didn't have to do that. But they are adequate.

Admin Assistant

I am not since i have been locked out. i feel information would be helpful, it i could pull it easily and print. I don't like not being able to speak with someone or at lease have them look a my information.

Pros

I can pull and print reports of the information I put in.

Cons

I liked the previous package better -- it was user friendly. This package is not easily walked thru to pull reports and input the information as the previous package. Someone has changed my login and password - there is not a way to speak with anyone for help! The steps provided did not work. I have been locked out all week and now starting another week. I am disgusted!

Great product, price, customer support

Pros

The price is what initially drove me to ChurchTrac as a CRM since it is tiered and comparatively inexpensive. It does much of what I need. One of the things that has kept me with it is the amazing customer support -- usually have an answer within an hour. It integrates seamlessly with MailChimp and they keep developing it more and more with user feedback. The other major benefit of the software is that giving, scheduling, and database are all in one place so once people access it, they can access everything. Online giving is easy via ChurchTrac and the costs are lower than the alternative.

Cons

It is a little bit clunky in some aspects. One of my least favorite is that when you are creating an event to schedule people to serve, like weekly Sunday services, you have to create each one individually. While you can use a template, you still have to enter every single Sunday. For a church scheduling software, it seems like it should be a no-brainer that you can create weekly meetings with the same roles each time so that all you have to do is assign people. Another critique I have is that some aspects are dated -- like automatically creating a formal greeting for a family to be "Mr. and Mrs. John Smith". Few people use that designation any more so I have to go in and change it for each family I enter.

Love using ChurchTrac!

I think being able to email to the entire congregation, enter accounting, giving and child check in, it just makes it the best program and user friendly!

Pros

I really like that everything is in one place. You can track attendance, membership database, accounting, giving, etc. When I started using ChurchTrac it was a desk top program. Not online. But everything transferred over and was even better than before! I have worked for the church almost 6 years and I have ChurchTrac open all day as I am working! We just recently started using the Child Check In and that works fabulous! I have spent countless hours on the phone and thru email with [SENSITIVE CONTENT HIDDEN] and she is the best tech support and I would highly recommend anyone that is new and is struggling with the program to reach to her!

Cons

I don't there is anything that I don't really like about it. You can create reports for almost anything, you just have to learn how to use the program.