ChurchTrac Software


 

ChurchTrac software includes an array of tools for church leaders to manage people, groups, attendance, events, contributions and budgets.

ChurchTrac’s membership management module tracks contact data, baptisms, interactions and other notes for members, visitors and prospects. Search tools allow administrators to find individuals or families in the database, and create lists of people who meet custom search criteria—for example, members who enjoy acting or who have experience with grief counseling.

Additionally, members can be organized into various groups, such as small groups, committees and classes, and their communications and attendance related to those groups is tracked.

The giving module provides tools to record and track contributions, pledges, tithes and payments for other expenses, including camp registrations or books. Administrators can also print tax statements for individual contributors and create comprehensive reports for reconciliation and reporting purposes.

This system is available as either a cloud-based or on-premise solution.

 

ChurchTrac - Membership management
 
  • ChurchTrac - Membership management
    Membership management
  • ChurchTrac - Member profile
    Member profile
  • ChurchTrac - Pastoral notes
    Pastoral notes
  • ChurchTrac - Groups management
    Groups management
  • ChurchTrac - Attendance tracking
    Attendance tracking
  • ChurchTrac - Financial management
    Financial management
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8

88 Reviews of ChurchTrac

 

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Software Advice Reviews (5)
More Reviews (83)

Showing 1-5 of 5

Jeremy from Portage Avenue Church
Specialty: Christian, Protestant
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

ChurchTrac Online - good value for money, not perfect but does most of what you need to do

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We switched to this software from PowerChurch, which is old and outdated. The difference was huge. Compared to outdated software like that, this software is very easy and enjoyable to work with. However, I also tried out Breeze, which is significantly better than ChurchTrac from what I could see. Their pricing is a flat rate, however, so for a small church like ours ChurchTrac provided more value.

Pros

1) Very easy to use
2) A good amount of functionality
3) Above all, the price is better than other online options I found
4) Mobile website works quite well - the online functionality is a big plus for any church who is not already using an online database

Cons

I have not had the best experience with their support people. Getting our database integrated into ChurchTrac was a bit of a hassle, it took us a while to do as we are a smaller church without a ton of staff resources to dedicate to this. We were constantly losing access to the database because our free trial had ended and it was time to pay for a software that we weren't even sure we would use. They did always extend our trial but it was a hassle and I felt like we were under the gun for taking so long. The biggest thing was that at one point the support person made a significant mistake in what she communicated to me, and rather than apologizing for that mistake, she told me it would cost our church a fee to re-import the database. Eventually that charge was waived, but there was never any admission of that mistake or apology at all.

The software is also not very customizable for some features. In order to print tax receipts that look official and properly formatted, our accountant is having to download csv files and merge them together in Word.

Similarly the calendar isn't very usable, because you can't sync it with your mobile calendar app. To use the calendar on mobile you'd have to log in to the mobile website, which is a lot of extra steps for a common task. Instead we are using google calendars so that we can sync all of our calendars together and use our mobile calendar apps, and then we are syncing those calendars one way with the church trac calendar, and then printing it from Microsoft Outlook, cause that's the only software that seems capable of printing a readable calendar. This all took a lot of time to set up. But now it is working very nicely.

There should be a mobile app. I'm not usually one to use apps for something that can be done in a browser, but it would be nice to not have to constantly log in on your phone. An app could just stay logged in so that access is much quicker. I'm not sure if other database software like Breeze offers this option though.

Advice to Others

If you are a larger church (500+) I would go with Breeze. For smaller churches you will probably find that ChurchTrac is a much better value, but be prepared to spend a lot of time getting it set up if you are picky about how your tax receipts and calendars work.

 
 

Urylee from The House of Prayer
Specialty: Christian, Protestant

March 2016

March 2016

Best Church management software EVER!!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It is so easy to use that I have not had to contact customer support for help. It does everything I need and more. I have been doing contributions and accounting for my church for the last 15 years. the program that i used for so many years before just wasnt working for me anymore. Most other programs that I found were so expensive that our small congregation could not afford it. i found Churchtrac last year and started using it this year. I am in heaven! and best of all, for our small congregation, it's free! Thank you Churchtrac!!!

Likes Least

Nothing! It does everything I need, and it has so many great features.

Recommendations

Just try it! from an accounting point of view, Churchtrac does it all!!

 
 

Ryan from Hudrant Church
Specialty: Christian, Protestant

October 2015

October 2015

Love ChurchTrac! Perfect tool for keeling up with your statistics!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Easy to use. Perfect for getting information on your congregation. Using ChurchTrac is an easy way to keep attendance records. Tracking attendance makes it especially easy follow up with those you know were absent. I would highly recommend this product to any one looking to keep a strong and thorough church attendance database.

Likes Least

There is nothing that I do not like about ChurchTrac. It's a great resource.

Recommendations

Choose ChurchTrac. It's the best product of its kind.

 
 

Liz from Hydrantchurch
Specialty: Christian, Protestant

September 2015

September 2015

The best Church tracking webiste I have used

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I have used tons of different data base systems, both online and off. This one is by the far the best one I have used. The customer support is top and the people truly care that you are able to do ministry to the best of your ability. I love the ease of use, and the quickness of many features including check in and attendance.

Likes Least

I have to say that the look of things like check in could be better. We are a church that may be small but like things to look excellent. The interface for the check in looks pretty old school, first website built look. I wish that it had a bit more customization as well.

Recommendations

Look for customer service ratings. Many of those big names out there do not offer the help and support that church trac does without paying big money for it. Also look for ease of use, you want your database system to work for you, not you for it.

 
 

Tim from Hydrant Church
Specialty: Christian, Protestant

September 2015

September 2015

We love Church Trac Online! BEST VALUE AROUND

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Functionality

Product Quality

Customer Support

Likes Best

We love this product. We use it for everything from kid check in on weekends to accounting and budget management. It is an incredible value...no where else do you get so much for so little. The customer service is incredible on top of all that too.

Likes Least

nothing, I love everything about it the online version of this software.

Recommendations

Go Online. It is the Best route to keep your entire team on the same page.

 
 
 
Showing 1-20 of 83

Billy from Morningside Baptist Church

November 2017

November 2017

Great product for churches at a very affordable price.

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Ease of use. The ability to quickly enter just the information that our smaller church need, and being able to create custom fields for what we need.

Pros

The software allows us to do just what we want to do in tracking our membership. We are able to create custom fields as we need them, and don't have to try to fit into a pre conceived mold.

Review Source: Capterra
 

Kim from Valley Baptist Church
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

I'm a new user and I found the ticket system to be extremely helpful.

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Value for Money

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a new way to track things for our church rather than many spreadsheets

Pros

Intuitive. I am teaching myself. Though I would prefer a paper manual rather than a help button for each screen, I now know I can make a ticket to help me organize my thoughts or what I am trying to do.

Cons

Still unsure about how to do some things and wish that we could select a person and tell in 1 shot what classes they took via a report. I do also wish there was a best practice aid, so that I could explain what we'd like to do and then get some ideas on how to go about doing it.

Review Source: Capterra
 

Dori from Living Waters Assembly of God

November 2017

November 2017

Being new to ChurchTrac It has been pretty easy to figure out. I love the ease of using the software

Ease-of-use

Functionality

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Customer Support

Value for Money

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Pros

Ease of use and the support is great. I also like that there is YouTube videos on how to use the software! We used Quick Books but ChurchTrac is much easier to use for accounting purposes. Keep track of people is much easier than Roll Call. Data Entry is easy and it even has a payroll set up. You can do budgets and other things too. This software is great for any size church and anyone can use it. Great tutorials too.

Cons

I haven't really found anything I didn't like. Sometimes the reports are hard for me to understand like which ones to use for meetings and such but that's because I am an administrative assistant and not usually the treasurer!

Review Source: Capterra
 

James from Stopover Church of God

November 2017

November 2017

So far it has been a great experience. I have been using it for about a month.

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Functionality

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Value for Money

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Pros

We are a small congregation, less than 80 members. We were looking for a software that we could used to keep track of members, their information, accounting and tracking our income, but the price of most software was out of our reach. Churchtrac was affordable and we went with it. Thanks for making a software affordable for small churches.

Cons

I guess what I have found so far, is the congregation access page, that members are unable to update their profile pic to what they wish.

Review Source: Capterra
 

Margaret from Grace Anglican Church, Edgeworth

October 2017

October 2017

Our bishop suggested ChurchTrac for us as a new parish in the diocese.

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Value for Money

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Pros

Grace Anglican Church in Edgeworth is a new church in the diocese. We have had to start at the beginning with our financial accounting and tracking our congregation. ChurchTrac has been very easy to use and has really helped us get organized. Having different levels of access make it helpful for pastor, treasurer, staff and volunteers. When our new priest came in September, he found the people page with photos very helpful. We are still in the process of learning all that the program can do. When we have needed help, the response from ChurchTrac team has been very good with a quick, understandable reply. Another big plus is the access online which makes the data available by entering the username and password on any computer. Overall our experience with ChurchTrac has been very positive. I have already recommended it to another church in the area.

Cons

The inability to customize the accounting reports is frustrating. The data can be downloaded into a spreadsheet, but that requires much more work to make presentable. It would be helpful to be able to change column width and headings for some of these reports within the program.

Review Source: Capterra
 

Robert from Hope Church, Blackwood-Kirkmuirhill

October 2017

October 2017

Excellent Value, Featured Packed Programme

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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I have no negative comments to make about the problem. Even when using the free trial stand alone free version, they made changes to improve the programme for use in the United Kingdom

Pros

Easy to use. Great value for money along with excellent friendly support. Churchtrac listen to their customers and are willing to add features to benefit it's users.

It is obvious that you are dealing with a Ministry rather than a business. I rate Churchtrac and it's staff very highly.

Review Source: Capterra
 

Glinda from First Baptist Church
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Fantastic!!!

Ease-of-use

Functionality

Product Quality

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Value for Money

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I have wanted an updated membership ever since I started over 2 years ago. For the first time we are well on our way.

Pros

Awesome customer support. Every question I have asked they give a prompt answer that solves my problem

Review Source: Capterra
 

Nancy from Nancy L. Cress
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

The tech support is excellent and very responsive.

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The tech support is most responsive and patient. The software is very user friendly and efficient in most areas. The download function from your bank account to churchtrac is quite seamless and very efficient.

Pros

I like it's ease of use. It is easy to set up accounts and categories of expenses. In addition, the donor function is very easy to set up and use too.

Cons

I would like to see a feature added where corrections could be made from the reports it generates. If errors could be corrected from the reports, the time to correct errors would
be shortened.

Review Source: Capterra
 

John from EPWORTH United Methodist Church
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2017

October 2017

Trustee and Membership Secretary

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Thanks to ChurchTrac's ease of use, church-specific integrated environment, and their sincere and timely customer support, Epworth has been able to enhance the vitality of our congregation and increase their financial awareness.

Pros

EPWORTH United Methodist Church is a small congregation with a big heart. Our mission is to proclaim the Gospel of Jesus Christ in the world as commissioned by our Lord. As God's stewards, we are called to: Promote spiritual growth, strengthen families, nurture and love God, the church, self, and others. Thanks to ChurchTrac's ease of use, church-specific integrated environment, and their sincere and timely customer support, Epworth has been able to enhance the vitality of our congregation and increase their financial awareness.

Cons

The United Methodist Church (UMC) has a series of membership and financial reporting requirements. We would like to see more pre-defined "Quarterly/Annual Reports" focused reports and data-points that are in synchronization with UMC reporting.

Review Source: Capterra
 

Peter from Church
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2017

October 2017

Concise, accurate, adaptable to the church... simply beautiful!

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Functionality

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I have seen how this product can help us do what is required while managing the congregation and its ministries and how flexible it is while doing just that.

Pros

Customization of files, for example, adding fields and label them any way you want. This is one way to bring flexibility to the church and its documentation culture.

Cons

I believe that it should be more open to have more tools that churches can use to serve the different ministries in the congregation.

Review Source: Capterra
 

Twyla from Mt Union Baptist Church

September 2017

September 2017

The support system is quick to respond to trouble tickets. I would recommend this software .

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Customer Support

Value for Money

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Pros

The software is so easy to use. simple, easy to understand instructions. I do not use the financial portion of this software, but use the rest of it.

Cons

There are times when I would rather talk to a person. Other than this, I have not found anything I don't like.

Review Source: Capterra

  Response: ChurchTrac Software, ChurchTrac Software

Date: September 2017

September 2017

 

Hi Twyla, Thank you for your review. While we don't take incoming calls, our support staff does make calls during business hours. As you've already experienced, we are able to quickly respond to questions and issues, and if a call is necessary or requested, we're happy to do so!

 

Joshua from Faith Covenant Church

September 2017

September 2017

I have literally been looking for your platform, for YEARS!

Ease-of-use

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Product Quality

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Value for Money

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Pros

I can't tell you how many trials I've worked, how many times I've given up and said fine I'll use 10 different tools to manage the ministry. Over and over again I get furious over missed things and try looking all over again. Without exaggeration, this has to be the 6th time I've been on Capterra and looked for church CRM or "Church Management Software.

I will be using every ounce of the free trial and then I will be happily paying my annual fees for our small church.

You all have literally THOUGHT OF EVERYTHING!

Cons

If I could offer one part that I'd add to the platform, even though I'm crazy, like mad-crazy happy with it, it would be email & text drip campaigns.

Review Source: Capterra
 

Henry from St Peter Lutheran Church

September 2017

September 2017

I found Church Trac 9 in an online search for an accounting software that the layman could use.

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Value for Money

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Too many to list.

Pros

I inherited a set of large books that tried to explain how to use the software my predecessor was issued. I struggled with them for six months or so, barely kept track of our income and expenses. I needed a system I could understand and put to use. Church Trac filled the bill; VERY reasonable and thorough in a direct method.
I didn't know about categories and taxable etc.; contributors annual report; pastor's salary, expenses, and gas mileage; member, visitor, child; attendance in each and every category. We have about fifty categories and can readily determine where our budget needs adjusting.
In as much as I make mistakes and/or can't figure out the obvious, the support group has been a tremendous help in a friendly, timely manner.

Cons

This software requires that you read about each of its attributes. Not mandatory, but I strongly suggest that you do.

Review Source: Capterra
 

Bob from Bridgeport Assembly of God
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

This was a great experience. It is so easy to set up and use we love it!

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This software helps us to spend less time doing the things we do every day and it actually helps us to do those things better then we could before.

Pros

The ease of use was a key feature. The clear directions for adding data and creating categories , funds and accounts made it a joy to set up and begin to use right away. There are many features that make ministry tracking easy.

Cons

I wish I could customize a financial report that has certain items that are not in the standard reports.

Review Source: Capterra
 

Robert from St. Stephens Baptist Church
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

We're not the most tech-savvy church administrators, so Churchtrac Online is perfect for us.

Ease-of-use

Functionality

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Administering the people records for the members of our small church.

Pros

They offer the functions we need, the applications are straight-forward and simple, clear and concise.

Cons

A few of the special functions we'd like to be able to use, like email and text, are a little too costly.

Review Source: Capterra
 

Nina from Shift Today Ministries
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Our ministry team really enjoys ChurchTrac online and all the features they offer.

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Pros

What we enjoy most is logging on and having all the features accessible to us in one location and that we are able to text our ministry partners and friends to keep them updated.

Review Source: Capterra
 

Randall from FBC Ben Wheeler

August 2017

August 2017

I have worked with several Church programs and I would chose Churchtrac over the others.

Ease-of-use

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Value for Money

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We are tracking members and church directory. We are publishing our own directory.

Pros

This software uses secure https which makes me feel secure over the others that use unsecure connections. Also, they are making changes to enhance their product. I also like the ability to customize to fit our needs, which others do not give you that capability.

Review Source: Capterra
 

Jeff from First United Methodist Church, Hutchinson, Kansas
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Great church database software for any price, plus the price is quite affordable!

Ease-of-use

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Value for Money

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My church is better organized and has saved money in the process.

Pros

ChurchTrac Online is a quality church database solution. It offers good solutions for varied needs-- not only membership and attendance tracking but also giving statements and even basic accounting and calendar. We have come to use nearly all of its features. Customer service is also very fast, responsive, and helpful. Plus, the yearly price is fantastic-- far lower than competing software packages that do only barely more.

Cons

As good as ChurchTrac Online is, I wouldn't quite call it a fully mature piece of software yet. It still lacks basic features such as robust attendance analysis or even having a way to view a member's attendance history for that matter. (It's worth noting that you can download most data as a spreadsheet to do your own analysis elsewhere.) The payroll feature is also very, very minimal. That said, I'm not complaining... it is remarkable what they are doing for the price point!

Review Source: Capterra
 

Philip from Open Bible Christian Center
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Everything I needed for less!

Ease-of-use

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Pros

It's so easy to use. Up and running in 5 minutes. Very good customer support and it is a great value as well!

Cons

I don't really have any cons but they make you fill this out in the review so I will say that I wish when you clicked to edit the giving information you've just entered that it gave you more options to change more things.

Review Source: Capterra
 

James from Unitarian Universalist Church of Brevard
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Lousy. Tried Every Contact Method Possible Can't Get A Response.

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Absolutely nothing. Could not download trial - Error 501 Internal Server Error + 5 attempts on separate days. No responses to email, twitter, or facebook message. Useless and not worth any further attempts. Going with a completely different package.

Cons

We tried to get the trial and kept getting Error 501 Internal Server Error. Tried email, twitter, and facebook message - no response after a week + of trying to get a reply. Going with another package. Never looking back here.

Review Source: Capterra
 
 
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