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ChurchTrac software

185 reviews(5.0/5)
185 reviews(5.0/5)

ChurchTrac is a cloud-based church management solution made for churches of all sizes. It enables users to manage people, groups, attendance, events, contributions and more. Additional features such as messaging, processes and accounting enable ChurchTrac to be the hub of communication for multiple ministries.

ChurchTrac’s membership management module tracks contact data, baptisms, interactions and other notes for members, visitors and prospects. Search tools allow administrators to find individuals or families in the database and create lists of people who meet custom search criteria.

Additionally, members can be organized into various groups, such as small groups, committees and classes, and their communications and attendance related to those groups are tracked.

The giving module provides tools to record and track contributions, pledges, tithes and payments for other expenses, including camp registrations or books. Administrators can also print tax statements for individual contributors and create comprehensive reports for reconciliation and reporting purposes.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Web browser (OS agnostic) , Windows 2000 , Windows 8 , Windows 10

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185 Reviews of ChurchTrac

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  • Pam from CrossRoads Church

    Number of employees: 51-200 employees

    August 2018

    REVIEW - ChurchTrac

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Ease of operability.
    Nice look.
    Smart Lists

    Cons

    Changeable reporting functions. I would like to customize reporting more.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Tommy from PromiseLand Church of Sherman

    Number of employees: 2-10 employees

    August 2018

    A Church Management Software & Support that actually does what it says... simply.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This software is very easy to learn. I pastor and work full time and was able to pick up on how to set it up and use it a lot quicker than a couple of the other bigger names we have tried including one that we paid over that was never used b/c it was just too complicated for someone other than a CPA. One of the other great things about ChurchTrac is that it is affordable for all size congregations and as you grow the software grows with you. Every interaction with ChruchTrac support has been amazing.

    Pros

    Easy to learn. Easy to teach volunteers. Simple and accurate form of accounting. Budget creation. Various built in reports that allow you to monitor income and expenses quickly. Fund accounting. Member access portal to view events and their giving statement/pledge progress. The ability to archive inactive members or guests so that it does not count towardOnline help documentation and 24hour turn around on support tickets.

    Cons

    They do not have 24 hour support. When we have had a problem or I fail to understand something the online help and support ticket system has been flawless. The software exceeds our expectations and as of yet we have not experienced any real negatives.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Ruth from Faith Bible Church of Bradenton

    July 2018

    The team is always gracious, patient and kind! A+++

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use and the team is always ready to help. Their responses are quick and their directions are easy to follow.

    Cons

    Some functions not available, BUT when I identified them, the customer service rep assured me the suggestion would be passed along to the programmers.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • John from Bethel Baptist Church

    July 2018

    Takes a little time getting use to after what we were using, but we like it more and more.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have been using QuickBooks and Revelations software. Now we think that this program will be a stand alone, simple to use but comprehensive program

    Pros

    Ease of use and included areas of functionality. Also, can be added onto later as the need arises. In fact, I think we are about to add on. We purchased the program after only a week or so of the free trial.

    Cons

    Some of the office/staff volunteers would like to be able to have a hard copy of instructions. While they could access on-line, they prefer the 'old' way of looking at instructions.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Daphne from Lutheran Church of the Good Shepherd

    July 2018

    Just what we need! Software is easy to use, customer service is great. I have used it at two churches.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great customer service. Easy access to congregational data, financial portion is great!

    Pros

    Easy to add fields and publish reports. Different levels of access makes my financial secretary happy. I keep track of everything I need to!

    Cons

    Would like the Custom Reports to be a little easier to work with, especially with pictures. Uploading giving one week at a time isn't the greatest. But this is great software overall.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • William from Gallup Christian Church

    July 2018

    ChurchTrac has provided an affordable alternative for managing church membership

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Allows us to better manage the members of our congregation.

    Pros

    * Affordable
    * Very Functional
    * Customer support has been excellent and timely.
    * Scalable, pricing prorated on growth of congregation.

    Cons

    * Doesn't allow for counseling notes for multiple pastors. All pastors have access to all counseling notes.
    * So far, no other notable 'Cons.'

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Gina from Apostolic Revival Church

    July 2018

    Church Trac meets the needs of our group with ease and customer service has been exceptional!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that it allows me to keep up with our financial needs rather than just using an excel file. It lets me print reports for end of year tax receipts while letting me keep up with information about our members such as birthdays and ministry specialties.

    Cons

    Probably would have to say the lack of video tutorials on how to use it made things tough to figure out. The step by step instructions were great just with my learning style it slowed things down.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Tiffany from Faith Baptist Church of Burley

    June 2018

    A Huge Blessing!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software is easy to use and does everything we need and so much more! We recently switched from the older desktop version to the online version and it's been such a smooth transition. The ChurchTrac team are always quick to help resolve any issues along the way! Such a blessing!

    Cons

    We have not encountered any issues that would be considered a con. All issues have been easily resolved and promptly taken care of .

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Connie from Valley Community Church

    June 2018

    Churchtrac has enabled us to get organized & see the overall "big picture" of the business side.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The ability to see the overall health of our new church and monitor its growth in an efficient manner.

    Pros

    This software follows the logic of popular programs such as Quickbooks. The "Help" screen is quick good and I can usually find my own solutions to questions.

    Cons

    Nothing is apparent at this point in our usage thus far. We are a new church and the activity is minimal. I can see how beneficial it will be as we grow.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Pastor from House Of christ

    Number of employees: 2-10 employees

    June 2018

    Great product, would recommend this company to anyone in ministry

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    All the reporting I needed to keep rrcords

    Pros

    You do not have to be tech savvy to use. Very user friendly, easy to understand. I will recommend to all my friends.

    Cons

    I would like to see more reports, but love what it does offer, I have used the product for over 4 years.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Raymond from Cane Bay Presbyterian Church

    June 2018

    Truly amazing software for an affordable price. It meets the needs of a church in every role.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A staright forward way to communicate with congregants and to keep the finances of the church.

    Pros

    being the church Treasurer, I focus on the accounting module. The software is very intuitive. However, when a question comes up, the online user guide answers most questions. For those more complicated questions, the support ticket process is excellent. The support team answers question very quickly.

    Cons

    While churches are generally on a cash basis accounting method, there are often situations where the payment of a invoice is not the same as the month of the expenditure. For example, a utility invoice representing the month of May is received in June. Since the check is dated in June, The Income Statement report reflects the charge in June and not May. The solution may be to include a "Business Month" field beside the date field.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Roger from CFC JESEMAR

    June 2018

    Churchtrac is great software for small and medium churches.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    -It's easy to use.
    - By operating in the cloud, you can store a large amount of important information pertaining to members of the congregation such as address, phone numbers, emails.
    - Allows an excellent management of budgetary and accounting functions.
    - Through the automated messaging service provides an approach to the members of the church.
    - Help the team of leaders of the congregation save valuable resources such as time and money.
    - The customer service is very good because it answers questions and doubts quickly and accurately.

    Cons

    -Honestly, in our experience with this software we have not found any negative aspects. It is without a doubt, an excellent software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Maggie from South Kendall Community Church

    Number of employees: 2-10 employees

    June 2018

    Best bang for our buck!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Addresses specific church needs not needed in regular bookkeeping (donations, pledges, membership etc.) at an affordable price.

    Pros

    ChurchTrac is geared to the specific needs of churches where something like QuickBooks would not suffice for us. They have a ton of features we don't even use as our church is mid-size and we just haven't gotten around to implementing certain things but it's nice to know that we can use them all when we get around to setting things up. Their customer service is FANTASTIC. I shoot them an email with a question and I usually have a very quick response in my inbox. The last time I emailed not only did they tell me why something was happening, they went ahead and pointed out the 2 deposits causing the discrepancy! They continue to impress me with the help they provide.

    Cons

    Coming from a bookkeeping background I sometimes think that something is not functioning the way "it should" but it's always been resolved to my satisfaction.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Alex from Journey of Faith Christian CHurch

    June 2018

    ChurchTrac is an EXCELLENT resource that is unequaled and unrivaled for the cost.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    ChurchTrac offers similar capabilities to the "bigger names" at a fraction of the cost. Having the ability to integrate with MailChimp, have accounting and budgetary functions, can limit access to selected modules (i.e., accounting and giving), provide congregational access, and automate functions reduces the time staff must spend on the computer while increasing our ability to be with people. The fact ChurchTrac can provide the same capabilities as others but at a much lower cost serves to reflect they truly have a heart for churches and ministry. It is not just talk with ChurchTrac. The support staff is wonderful and quick to provide help or answer questions. We have never once regretted our decision to trade a "big name" CMS for ChurchTrac! I only wish we found them at the time we planted out church and used them from the beginning. If we had, it would have saved a significant amount of money to which we could have applied to ministry.

    Cons

    This is certainly NOT a complaint, but a reflection of our reality. Integration with outside platforms is limited. We joined the ChurchTrac family with certain accounts already established and chose not to change those relationships. Maintaining these relationships caused us to sometimes do duplicative work. Having identified the limitations of limited integrations, I have found the ChurchTrac staff always willing to receive and entertain ideas for future additions.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Dennis from Mount Carmel United Methodist Church

    Number of employees: 2-10 employees

    May 2018

    I am a small church pastor (average attendance 41). ChurchTrac provide rich resources at low cost.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I have used (and sold) competitive church management software. ChurchTrac provides as much or more versatility than any I have evaluated. The fact that it is internet based means I can use it anywhere I have internet access -- a BIG plus!
    The availability of messaging is stellar for a small congregation.

    Cons

    I find reporting for our United Methodist Congregation to be somewhat tedious and a family directory, predefined with individual emails and phones is pretty much a necessity for most of the congregations I have done consulting with. For a small congregation without tech savvy people, it should be required!
    However, with the price of the software, my folks can live with the inconvenience.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    May 2018

    Little outdated

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The cost and value was great. They seemed to have a good heart in what they do and was always willing to help.

    Cons

    Everything was clunky and aggravating to accomplish what we needed. Lacked a lot of common features. Needs updated UI.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Veronica from Wood River First United Methodist Church

    Number of employees: 2-10 employees

    May 2018

    ChurchTrac is an excellent tool for congregation needs as well as accounting.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It allows us to keep the members, giving, monetary accounts, and payroll in one spot.

    Pros

    ChurchTrac is very user-friendly. The set-up is extremely easy and straight forward. The "smart list" feature is one that we will be using to help verify those in the congregation or community that would benefit from an outreach call. We are excited about the possibility of growing the church in such as easy manner. The messaging system will also be an asset. We set up users for our children's and youth ministry teams. With the messaging feature, they are able to contact those families with any important updates or information.

    Cons

    The event feature is not what we had hoped. We can create an event and make it "public", but it's not truly public. It requires anyone wanting to register for the event to be first entered into the system. For current members, that's not a big deal. However, for someone outside the church, it's off-putting and we feel it will drive more people away, rather than make it an outreach possibility. We have other ways to reach them and have them register for an event, we were just hoping we could keep it under one umbrella with ChurchTrac.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Deloris from East Bethel Missionary Baptist Church

    May 2018

    Communication via email was very helpful.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The service team responded to my initial request for service in a timely manner. When the first suggestion did not resolve my concern, the team also responded to my second request in a prompt manner.

    Cons

    My purpose for using the software is to keep track of membership and pledges. At this time, I am able to successfully do this. At this time, I don't have cons regarding this software.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Beverly from Christ Presbyterian Church

    May 2018

    I have used CT for more than 5 years. The online version is great, very stable. Saves as you go.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The ability to organize data, include photos, to enhance the work of our church.

    Pros

    It is easy to use but when you need technical support occasionally they are really quick to respond, often within an hour. I also like that I can customize many of the fields to our needs. I also like that others, with permissions, can also login and use the software.

    Cons

    I might like a few more options for custom reports, but it seldom comes up. I really do not have negative feelings about this product.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Tracey from Sportsground.com

    April 2018

    Great software for our smaller church

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I tried this software helping my aunty look for software for her smallish church. We agreed that we liked these things the most: It was cloud based so safe and not on her PC, easy to get up and running and that the cost was something the church could afford.

    Cons

    We didnt have anything bad to say about this software at all. It was certainly a top contender in the ones that we tried and we'd recommend it to anyone as a starting point when looking at software. Go here first!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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