ChurchTrac Software

FrontRunners 2020

About ChurchTrac

ChurchTrac is a cloud-based church management solution made for churches of all sizes. It enables users to manage people, groups, attendance, events, contributions and more. Additional features such as messaging, processes and accounting enable ChurchTrac to be the hub of communication for multiple ministries. ChurchTrac’s membership management module tracks contact data, baptisms, interactions and other notes for members, visitors and prospects. Search tools allow administrators to find individuals or families in the database and create lists of people who meet custom search criteria. Additionally, members can be organized into various groups, such as small groups, committees and classes, and their communications and attendance related to those groups are tra...

ChurchTrac Pricing

Smaller churches (up to 75 members): $6 per month Small church (up to 125 members): $12 per month Medium church (up to 250 members): $24 per month Large church (up to 500 members): $48 per month Mega church (unlimited): $60 per month

Starting price: 

$6.00 per month

Free trial: 

Available

Free version: 

Available

Close

Image 1 of 6

Accept Donations Online

ChurchTrac User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 523 reviews

Dennis

Company size: 2 - 10 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

May 2021

Affordable tracking

User Profile

David

Verified reviewer

Industry: Religious Institutions

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

March 2018

Great Product... will grow with your church - Used at a previous church and just got for new church

Pros

If you are a small church that needs a good online database that doesn't break the bank, this is it. There are numerous features that you can choose what fits your particular ministry and have everything in one area... instead of needing 4-5 different programs to do it all. One of the best things is that you can add more and more names and then simply pay to upgrade to the next level as your church grows, so you don't have to waste money for a database of 1,000 if you only have 70 in your church currently! But (hopefully) as your church grows, you will have the finances to have the program expand with you. I also enjoy ChurchTrac as a pastor, because I can log in on my phone or iPad from wherever I am making a visit to add notes about the visit. We have also added multiple volunteers users who want to help make visits, send cards, make phone calls, etc who can add notes when they do so; there are great restriction capabilities available, so I can allow volunteers access to these note areas without allowing them access to giving records or more confidential pastoral counseling notes. We have also integrated this into our children's ministry/nursery area and purchased a Dymo label printer to give each child a name badge upon check in with emergency phone numbers and allergy warnings. Finally, the congregation access is awesome, so everyone can update their own information or get their own giving records whenever they would like to check!

Cons

A few of the reporting features are somewhat limited and not able to be as customized as I would like, but this is such a minor issue compared to all the Pros that it's hardly worth mentioning... but it was a required field so I had to come up with something. I did have an issue when I wanted to add more volunteer users, but it was fixed within an hour of opening the ticket due to their AMAZING customer service!

Marissa

Company size: 2-10 employees

Industry: Religious Institutions

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

March 2022

Great software for smaller churches

ChurchTrac has solved lots of issues we were having in the past. Mass emails and texts are a lot easier now. And our members have expressed liking to access their info on their phones.

Pros

This software has condensed our expenses because it offers a lot of platforms to use in one software. We condensed from using 3 different softwares into just ChurchTrac which is not only cheaper, but less time consuming.

Cons

On the Donation Management, printing the weekly report is quite a few steps compared to the software we used before. Also adding in the donations could be tweaked. On the previous software, it was easy to click "tab" to enter everything in whereas now you have to click each box. Not a big deal, but more work. :)

Reasons for switching to ChurchTrac

Expensive, having issues with everything, not functioning for what we need

Response from ChurchTrac Software

Thank you very much for the review, Marissa. We're so glad that you've been able to switch from using multiple applications to just ChurchTrac to simplify your ministry and save you money :-) A couple of the cons you listed, please reach out to our support team. You should be able to easily navigate in the software without many steps. Be blessed!

Replied March 2022

DEMETRA

Company size: 51-200 employees

Industry: Fund-Raising

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

February 2020

Admin Assistant

I am not since i have been locked out. i feel information would be helpful, it i could pull it easily and print. I don't like not being able to speak with someone or at lease have them look a my information.

Pros

I can pull and print reports of the information I put in.

Cons

I liked the previous package better -- it was user friendly. This package is not easily walked thru to pull reports and input the information as the previous package. Someone has changed my login and password - there is not a way to speak with anyone for help! The steps provided did not work. I have been locked out all week and now starting another week. I am disgusted!

Reasons for choosing ChurchTrac

It we something we used and we did not realize so much had changed with the new software.

Response from ChurchTrac Software

As it turns out, this customer had a malware infection on her computer that prevented her from accessing her account. Whenever she visited a website, a popup would say that her computer failed a security check, and told her to call a toll free number answered by a person in India. This is a common scam that all internet users should be aware of....if you cannot access websites or accounts that you normally visit because they are being blocked by a popup, DO NOT call any numbers that are displayed on your screen in the popup. And absolutely DO NOT give anyone your personal information out to criminals who are posing as experts to help you fix your computer. Instead, reach out to the company or account directly to ask for assistance (use a different, un-infected computer to look up the number if necessary). In this case, we were able to help her disconnect her computer from the internet until the malware is removed by a qualified professional.

Replied March 2020

Deborah

Company size: 2-10 employees

Industry: Religious Institutions

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

February 2022

ChurchTrac understands church!

It has been professional and meets our needs.

Pros

ChurchTrac is straightforward and easy to use.

Cons

Reports are flat -- as in, you can't click on a transaction and go to it. This is one feature I like better about Quickbooks.

Reasons for choosing ChurchTrac

Initially, price.

Reasons for switching to ChurchTrac

Quickbooks, though perhaps more powerful in some aspects, muddies the waters. I dislike calling church members "customers"! Every aspect of ChurchTrac is crafted for churches.

Response from ChurchTrac Software

We appreciate the 5-star review, Deborah. We love the phrase you used "crafted for churches", as we see every church as a ministry partner... not just a customer. Many churches choose our fund accounting program for the price, but stay for the features and free support. Could you email us about the reports you mentioned? We'd really like to hear more of your thoughts on how we can improve reports in the software. Talk soon!

Replied February 2022

Popular ChurchTrac Comparisons