--- title: "ChurchTrac Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ChurchTrac. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ChurchTrac is a good fit for you!" source_url: "https://www.softwareadvice.com/church/churchtrac-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Nonprofit Accounting Software](https://www.softwareadvice.com/category/415-nonprofit-accounting/) / [ChurchTrac](https://www.softwareadvice.com/accounting/churchtrac-profile/) / ChurchTrac Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/accounting/churchtrac-profile/) Reviews [Alternatives](https://www.softwareadvice.com/accounting/churchtrac-profile/alternatives/) # ChurchTrac User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 864 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.9/5 - Value for money: 4.9/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 736 reviews (85%) - 4 stars: 110 reviews (13%) - 3 stars: 11 reviews (1%) - 2 stars: 4 reviews (0%) - 1 star: 3 reviews (0%) ### Most mentioned pros - Within just two weeks, we had fully transitioned our membership, accounting (from QuickBooks Online), giving, online donations, and even launched the Church Connect app. - The extensive YouTube library is another huge plus—not just for learning how to use the system, but for discovering new ways to leverage it in ministry. - It is rare to subscribe to accounting software and find that it is so well constructed that you can jump right in personalizing settings and entering information without a lengthy tutorial process. ### Most mentioned cons - I'm finding difficulty in recording visitors attendance at services. When a family drops in during a holiday trip, I don't need to have their details in the main data base - I work full time, so I miss a lot of the training that is held during the day and have a limited amount of time other than school breaks to have phone communications. - There's not really anything that I don't like about ChurchTrac. If I could tweak anything--and I've already suggested this to the developers a couple of times--it would be to allow automations to be set for quarterly and semi-annual actions, not just daily, weekly, monthly, or annually. ## ChurchTrac customer reviews Showing reviews 1-25 of 864 (page 1). ### Easy to Use Church Software - Overall rating: 5/5 - Reviewer: ISAAC I I. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So, far so good, if the "Report" would look "professional," like Xero Software or QuickBook, Aplos, etc., that would be awesome, #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Accurate Church Contributions recording. Easy personized Chart of Account and layout, etc, and very easy to use program #### Cons Needs a little improvement with the Reporting. The minus signs on the Expenses side looks confusing. #### Reasons for choosing ChurchTrac Excellent church management program, very affordable and user friendly #### Reasons for switching to ChurchTrac Cost of using ChurchTrac is unbelievable good --- ### Ditch Quickbooks for ChurchTrac - Overall rating: 5/5 - Reviewer: Ashley S. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Excellent and very attentive staff - the videos give great insight and nothing is hard. I found myself further in the process than I thought I would be, just in in the 30 day trial - so it was a no-brainer to sign up for the service. We are all excited about this cohesive software! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We are new users and love that ChurchTrac laid out how to get started, along with videos for details. I have put in a few tickets for questions and they respond so quickly. #### Cons I want a step by step checklist in my life - after doing the first three steps, I'm wishing I had a "this is how most churches start" to help me go from soups to nuts. #### Reasons for choosing ChurchTrac Some were too expensive or were for bigger churches. I needed something that could grow with us and I central space for us to work. #### Vendor response Love this review Ashley! We're so glad that you found us. It's unfortunate that so many other church software companies are priced for big churches with big budgets. We believe all churches should have access to our all-in-one church platform. Blessings! Replied June 2026 --- ### Happy ChurchTrac User - Overall rating: 5/5 - Reviewer: Dale B. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use it regularly and would highly recommend it to any church. It is a comprehensive program with more capabilities than I even use. They have great webinars to help you learn more about they system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use ChurchTrac for our accounting, giving, and data bases. It is very easy to use. When I have a question or support need, the support staff are very responsive and help solve my issue right away. #### Cons I want to start using ChruchTrac for my website, but I am totally unsure how to do it. I would like to see a webinar "Websites for Dummies!" like me. #### Reasons for choosing ChurchTrac I was not a part of the decision to change. #### Reasons for switching to ChurchTrac Wanted a more comprehensive product not just financial. --- ### So Glad We Went with ChurchTrac! - Overall rating: 5/5 - Reviewer: Cheryl B. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. What's not to love with ChurchTrac. In addition, we will be saving money in the long run. We will no longer need third party vendors to pushout notifications, and we can contact members by using texting and the Church Connect App. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We just started using ChurchTrac with in the last 6 weeks. I absolutely love how user friendly the software is! The ease of the different modules and the support respond is excellent. I have created custom reports with very little help, because all you have to do is click on a step-by-step video! #### Cons I really don't have any cons yet. We are still implementing the software. The one con is getting church trustees to make changes! #### Reasons for switching to ChurchTrac ChurchSoft is not in your dropdown. It was very outdated. Also they only had one support person. #### Vendor response Thanks for the 5-star review Cheryl. We're so glad you're enjoying ChurchTrac! Isn't it nice to have a single all-in-one church software that can replace the need for multiple subscriptions? Replied June 2026 --- ### Excellent Choice for Church Softward - Overall rating: 5/5 - Reviewer: Ricky S. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I am very pleased with my overall experience with ChurchTrac. I look forward to fully implementing the software at our church. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have found ChurchTrac to be a software that addresses all my church's needs excluding payroll. It is a tremendous value. ChurchTrac support has been outstanding. My emails have been answered in a very timely fashion. The videos included in support are very helpful in learning a very user-friendly software. I emailed ChurchTrac an Excel file of my church membership information, and it was uploaded with two hours. Excellent experience. #### Cons At this point I have no cons. I did mention in the pros that ChurchTrac did not include payroll. I was not looking for it to be included. #### Reasons for choosing ChurchTrac One of the most important reasons I chose ChurchTrac was the free trial. The free trial allowed me to really see what the software offered and how user friendly it was. The support staff was excellent as well. #### Reasons for switching to ChurchTrac Price and ease of use. QuickBooks is not built for church application and is difficult to use. #### Vendor response Thanks for the 5-star review Ricky. We're so glad you found ChurchTrac! Replied January 2026 --- ### From Australia Southeast - Overall rating: 5/5 - Reviewer: Ian P. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Support staff are great. I always get an answer to questions within 24 hours, even though I am in Australia. I have never felt alone in learning how each area works and the best way to utilize all functions of the software #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ChurchTrac has taken a large amount of paperwork from the Secretaries duties. Great tool for small churches who are require to keep the same records as large churches, and so easy to use for recording member attendance at all functions. #### Cons I'm finding difficulty in recording visitors attendance at services. When a family drops in during a holiday trip, I don't need to have their details in the main data base #### Reasons for choosing ChurchTrac More of what I wanted and needed in a simple form #### Vendor response Thank you for the kind words Ian. We think it's so important to make church software that's accessible to all churches. Small churches love the simplicity, larger churches love the features. It's an honor to serve you and your ministry. Blessings! Replied June 2026 --- ### Great Video Training and support! - Overall rating: 5/5 - Reviewer: John F. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Excellent! I have a learning curve in setting up and using your software. It sounds like our church will save a lot of money over the next years! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great video training! Quick responses to my tickets that I submitted. I am excited to get all set up by January 1, 2026 and to use all of the modules. #### Cons Complications I am having building my income and expense accounts. I will try again. Then if I am not successful I will ask for ChurchTrac to upload what I need from a spreadsheet. #### Reasons for switching to ChurchTrac All-in-one product & services that is much cheaper and easier to use! #### Vendor response Thank you so much for the kind words and 5-star review John! If you're still stuck, please reach out to us so we can help. You can do this! (But we're always here for you too). -Richard Replied January 2026 --- ### I recommend - Overall rating: 5/5 - Reviewer: FELICIA C. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered I’m satisfied with it. I hope in the future it will be a one stop shop for all of my administrative needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly. Once I saw the videos on how to operate certain tabs, it made it easier to use. I like it. #### Cons Some features were not easy to find. I had to call customer service for help. I wish I can set up direct deposit for our staff. #### Reasons for switching to ChurchTrac It did not have financial features needed to keep record of our revenue #### Vendor response Thank you for this Felicia! I think as time goes on you'll be amazed how much ChurchTrac can do. Have you built your website and church app yet? You should check that out. If you do need any help, we're always here. Well... at least during business hours. We do occasionally have to sleep :-) -Rebecca Replied January 2026 --- ### Good investment for any growing church ministry - Overall rating: 5/5 - Reviewer: Pedro L M. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Usually, transitioning from one system to another can be a very daunting task, including learning how to maneuver the system, and adding data can be overwhelming. Church Trac and its support team have streamlined the process and made it less stressful. Very pleased would describe my overall experience. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros When it comes to getting the best bang for your buck, Church Trac is the best all-in-one church administrative software out there, very practical and easy to set up. #### Cons While I love Church Connect, there is a learning curve to using it to its fullest.The cards concept is very good once you set them up. #### Reasons for choosing ChurchTrac Excellent video resources for training others #### Reasons for switching to ChurchTrac User-friendly, practical, and easy to set up #### Vendor response Thanks for this 5-star review Pedro! You're totally right... Church Connect does have a bit of a learning curve. Mainly because it does so much and the options are almost endless. Keep reaching out to us if you need guidance... or just extra prayer we're here for that too. Blessings! -Wes Replied January 2026 --- ### Getting Started with ChurchTrac - Overall rating: 5/5 - Reviewer: Curt F. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Set up has been a breeze, even for someone with limited technology experience. The ChurchTrac team is very knowledgeable and has been able help us get our site set up and make it available to our members very quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use so far. We are just getting started and the ChurchTrac team has been outstanding so far. #### Cons Haven't had enough time to not like anything yet. So far their team has been able to answer all of our questions and walk us through any problems we have created ourselves. #### Reasons for switching to ChurchTrac Ease of use and value for the money. We wanted something that allowed members to connect and donate online. #### Vendor response Thank you for the kind words Curt. We're so glad to serve you and your ministry. If you have not yet done your 1-on-1 onboarding zoom call with us, go ahead and reach out to us to schedule it. That way we can spend some time to help you utilize the software. Blessings! Replied June 2026 --- ### Excellent support! - Overall rating: 5/5 - Reviewer: Elaine W. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Extremely perfect. So thankful we have church trac. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Carrie was extremely helpful, reassuring, kind, and easy to understand and work with. So patient! #### Cons Church trac is amazing and so is the staff. #### Reasons for switching to ChurchTrac Cost and available product to use with the amount of line being paid. It was extremely expensive for very little frills. #### Vendor response Thanks for the 5-star review, Elaine. We're so glad to serve you! So glad you found us and got a major upgrade :-) Replied March 2025 --- ### ChurchTrac for Dummies - Overall rating: 4/5 - Reviewer: Sylvia W. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered The help/ support has been good. On the downside, new onboarding needs more time on scheduled calls. I always feel very rushed and not able to fully understand a process. I have devoted several hours to reading, watching videos and building parameters to assist in understanding the process. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros All in one software for church recording, reporting and communication. #### Cons Onboarding process needs more hands on support for beginners. #### Reasons for choosing ChurchTrac Still vetting different softwares still vetting other vendors #### Reasons for switching to ChurchTrac Cumbersome reporting, difficulty, slowness if online system #### Vendor response Thanks for your feedback Sylvia! It’s great to hear you recognize ChurchTrac as a powerful all-in-one solution. Since you’re still in the trial phase, you haven’t yet gone through our actual onboarding process. While we provide extensive self-guided resources and free support during trials, our dedicated onboarding is reserved for paying churches to ensure fairness. We appreciate you exploring ChurchTrac and hope you find the right fit for your ministry! Replied February 2025 --- ### ChurchTrac. The all in one program for church management. - Overall rating: 5/5 - Reviewer: Kathy S. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered The customer service is top notch. Quick response, quick turnaround with the export/import process for our database. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The program is very user friendly and easy to "figure out." #### Cons There hasn't been anything that I've encountered yet that I don't like. #### Reasons for switching to ChurchTrac ChurchTrac is more user friendly and easier to navigate. #### Vendor response Thank you so much for the kind words and puuurfect review, Kathy. It's such a blessing to be able to partner with churches like yours. As always, don't hesitate to reach out if you need anything. We're here for you! Replied April 2025 --- ### Every Church Needs Church Trac - Overall rating: 5/5 - Reviewer: Jonathan J. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I have had a very favorable experience with ChurchTrac. I have had it for over 5 years and don't see us switching any time soon. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros How I am able to track whats going on in the ministry. #### Cons I am not fond of the how the system tracks attendance. #### Reasons for switching to ChurchTrac ChurchTrac is a more robust solution that allows us to do more. #### Vendor response We appreciate the 5-star review, Jonathan. We're so glad to serve you! Here's some info on tracking attendance: https://www.churchtrac.com/support/attendance/creating-attendance-events Blessings! Replied February 2025 --- ### ChurchTrac - A ministry within itself to our church! - Overall rating: 5/5 - Reviewer: Lowrey D. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Having served for 30 years at a 5,000 member congregation using one of the major church software programs around, I am loving ChurchTrac! The ease of use and the quick, efficient support makes all the difference. There is never an issue that isn't resolved the very day I send in an inquiry. Invaluable and incredible! Coupled with regular updates and improvements I am able to accomplish my job with confidence and ease. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The affordability for a small church is a must. ChurchTrac affords our church to cover all the bases with giving, accounting, mass text/email and people records. On top of that, the customer support can't be beat compared to other major software programs. And I love the applications for webpage and phone app - Connect - another big money saver for us. #### Cons Sometimes the reports module is somewhat limiting. I wish the 2-Factor authorization would allow for a separate voice number for the user's email/text. My phone carrier was down for 24 hours across the nation and left me without the ability to login. #### Vendor response Thank you for the kind words and 5-star review Lowrey. It's an honor to serve you and your church! Replied January 2026 --- ### Church Trac Reveiw - 2025 - Overall rating: 5/5 - Reviewer: Timothy V. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Church Trac has served us well and will more than likely continue to serve us well. We have created financials and budgets within the software for many years at this point #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software is relatively easy to use. Almost anyone with a business back ground will understand the software. Initial set up is relatively intuitive. #### Cons It would be nice if the reports format could be changed slightly. I would like to use fund as opposed to account from time to time. #### Vendor response Thank you for the 5-star review Timothy. Glad you're up and running with all things! Some reports are limited simply because we serve such a wide array of leaders with various skill levels. That being said, you can always export most of the reports and go wild and crazy to your hearts content in excel. That's personally what I do... but I'm also a bit of a nerd when it comes to data. Keep us in the loop with any other feedback you may have. We're always improving. Blessings! -Richard Replied January 2026 --- ### Working with Church Trac - Overall rating: 5/5 - Reviewer: Donna H. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. In the beginning it was very difficult to use as the time went on it got easy now I can do thing that make my job easily #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Sign in is very easily accessible to my Church members. .All information is one page .Once you put information in you can go back and correct #### Cons So far it has been challenging to me sometimes I have to read it and after I look doing it wrong again #### Vendor response Thanks for the 5-star review Donna. Learning new things is always hard! Don't forget, our support team is always just a quick message away if you ever need any help. Our average response time is about 1 business hour. Blessings! Replied June 2026 --- ### Quick Response - Overall rating: 5/5 - Reviewer: Georgianna M. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Great for my job at the church. It was easy to get started. My Pastor uses other parts of the program. As we grow I'm sure it will be even more useful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros As the Church treasurer with no formal accounting training, the best thing about ChurchTrac is the almost instantaneous answer to any questions I have. Thanks, ChurchTrac. #### Cons I have not learned how to set up my own forms. I'm sure there is website that could instruct me. I will look it up for the future. #### Vendor response Thank you so much for the 5-star review and the kind words, Georgianna. As always, don't hesitate to reach out if you need anything. We're always here to help :-)  Replied December 2025 --- ### Very Happy Churchtrac User - Overall rating: 5/5 - Reviewer: Susan M. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered We researched the product, and were very impressed with their video content on YouTube describing in bite-sized pieces how different aspects of the program work. We tried the 30 day trial and were very happy with how well supported the programs are with easy-to-find help videos and articles, as well as how responsive their support team is for more convoluted questions. After purchasing one of the packages, their team has continued to reach out to us with tips, suggestions, and even a free zoom call to make sure we are getting started on the right foot. So far it has been a stellar experience!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the way the way Churchtrac is set up for church use, everything from how families are grouped together for easy maintenance, to the way the accounting structure is set up, and how easy it is to get giving contributions and other reports run and distributed. We have just started to use the system and can't wait to try the other goodies that we know are available! #### Cons Some of the entry screens are a bit clunky, and the fly-out menus on the left keep flying into the way of what I'm doing. But those are small things compared to how good the program is. #### Vendor response Thank you so much for the kind words and 5-star review, Susan. We're so glad you're enjoying everything. Yes... please do try out all the other goodies in the software. Automations is especially awesome :-) Replied March 2025 --- ### Great Church Administration and accounting system - Overall rating: 5/5 - Reviewer: Franklin W. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Exceptional, relatively easy to use support team is outstanding. I am learning other features to use that i have not taken advantage of yet, #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ChurchTrac is specific for churches and their unique needs. Their support team is outstanding demonstrating that they understand that their clientele are not CPAs nor IT geeks. I've always found a solution to my issues either by help topics, support request or phone support. I love the integration of giving, accounting, messaging and still learning #### Cons I'm the only one in my church using it. Got to get others onboard with administration of the system. Volunteering has its limits. #### Vendor response Thanks for the 5-star review, Franklin. We're so glad you're enjoying ChurchTrac! As always, don't hesitate to reach out to us if there's anything you need. Replied January 2025 --- ### Awesome Service - Overall rating: 5/5 - Reviewer: Pastor Ron H. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered GREAT! I always feel comfortable when I call and speak with one of their representatives. I never feel stressed. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very friendly, cooperative, & professional. I felt very comfortable talking to the rep with my issue. #### Cons Nothing to report. I don’t have anything to complain about. Every time I call, I receive the same service. #### Vendor response Thanks for the 5-star review, Ron. We're so glad to serve you and your ministry! Replied August 2025 --- ### Survey requested - Overall rating: 5/5 - Reviewer: Pearl W. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Most phone calls have been Excellent & don’t feel worried about future service #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] provided great Support today with his help with our twilio accouny #### Cons I did not have any problems that chris wasn’t able to help with #### Reasons for switching to ChurchTrac Pastor requested, price, products offered #### Vendor response Thanks for the 5-star review, Pearl. We're so glad that you're enjoying ChurchTrac. As always, don't hesitate to reach out to us if you need anything. Replied April 2025 --- ### ChurchTrac is great - Overall rating: 5/5 - Reviewer: Gary M. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered As treasurer, I find ChurchTrac very helpful keeping our giving finances organized. It’s great to know at any time I can print reports to be used in our budget meetings. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use Various kinds of reports whenever needed Easy end of year statements #### Cons We don’t use every function available on ChurchTrac, but I have no dislikes at all. --- ### Great product for all congregations - Overall rating: 5/5 - Reviewer: Margaret K. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Very good. I am an interim pastor and this has helped my congregations (generally smaller in size) to refresh their online presence with a smaller tech savvy team onsite. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I most appreciate the support given by the team and the ease of use once established. #### Cons While there is great support once we reach out to them, I felt we could have used some initial follow-up once the product was purchased to assist in a quicker use of product. #### Vendor response Thanks for the 5-star review, Margaret. We actually follow-up with every new subscriber and we reached out to you via phone and email but you never responded back :-( Don't hesitate to reach out to us. We're here for you! -Wes Replied February 2025 --- ### Payee Reports - Overall rating: 4/5 - Reviewer: Madalyn A. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The walk-through dialogue with clarity and understanding of my problem. #### Cons Having to take the extra step to get done, what is needed #### Vendor response Thanks for the review, Madalyn. We're so glad you're enjoying ChurchTrac. Don't hesitate to reach out to us anytime. Blessings! Replied February 2025 ## More reviews [Next reviews](https://www.softwareadvice.com/accounting/churchtrac-profile/reviews/?page=2) --- ChurchTrac Reviews, Pros and Cons - 2026 Software Advice