Realm software


147 reviews(4.5/5)
147 reviews(4.5/5)

Realm is a cloud-based church management solution that helps users in church administration, accounting and community management. Users are provided with a mobile app to send messages to community members. The solution provides multiple security layers for financial transactions and registration payments. It allows role-based permissions to limit users that have access to edit financial documents.

Realm helps church staff manage their jobs, run reports and accept all types of contributions from community members. Church staff can record and manage contributions via automatic posting of online gifts and donations. Users are able to maintain databases by connecting profiles for individuals, families and businesses.

Realm provides automatic data backup to users at regular intervals. Other features include dashboards, self-managed profiles, custom fields, church directory, fund management, batch entry and group rosters. Pricing is per month and is based on weekly attendance. Support is offered via onsite visit, chat, phone and email.

Supported Operating System(s):
Web browser (OS agnostic)

147 Reviews of Realm

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  • Colleen from Trinity of Minnehaha Falls

    Number of employees: 11-50 employees

    September 2018

    Realm Review

    Ease-of-use
    Functionality
    Quality
    Support

    No problems!

    Pros

    Its easy to use and the customer service reps are always available, knowledgeable and understand my problem or request.

    Cons

    That a couple of times I havent been able to pull a report I thought I needed.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Louis from St. Dunstan's Episcopal Church

    Number of employees: 501-1,000 employees

    September 2018

    Best Solution (and value) for Church Administrative Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Realm provides us with one place to track biographical information, engagement in our community, pledging, as well as information on our vendors, tools to generate reports and harvest data; all in one intuitive platform that I can access equally well from my desktop or my cell phone.

    Pros

    Realm is simple, intuitive, and powerful

    Cons

    . . . . nothing. I cannot think of anything about Realm or Realm customer service that I would change.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    September 2018

    Great Company, Great Value!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We have used ACS products for nearly 10 years and are so happy to leave behind the painful inhouse and shrinkwrapped systems we used to use. Our Realm Consultant is super knowledgeable and helped us determine the best processes,practices and scope for our ministry needs. Support is always available and super helpful. ACS is a true pleasure to work with.

    Cons

    The Realm team is working on a couple of functions that are important to our operations. They have released weekly enhancements and are quick with workaround solutions. They release enhancements weekly and seamlessly.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Doug from Colleges and Events

    Number of employees: 51-200 employees

    September 2018

    Super Slow on the Web

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Intuitive. A step up from the City in features. Easy to use. Solid offering for the price but it does not function well on the web.

    Cons


    Several critical errors. The website version of Realm is divided into two platforms: backend admin and community. Backend stays persistent and responsive even when you navigate away or do not use it for a while. The Community side dies if you move away and takes minutes, if ever, to load pages upon your return. You will notice this on Messages and Events (Community side) but not on Groups and Giving (Admin side). Realm tech support says this is a known issue and WILL NOT be resolved. This leaves the software fundamentally unusable throughout the day. If you can log out or clear your cache, you may get it to start back up but the problem WILL ALWAYS repeat itself. Being told that the problem is what it is - is terrible support and they should not market a product that does not function that they will not fix.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Linda from Liberty Church, Yukon

    Number of employees: 2-10 employees

    September 2018

    Thoughts on Realm

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The cost of Realm is a definite factor. I like that it's the same as ACS, which I've used since 1998.

    Cons

    My one dislike about Realm is that deposits can't be made to expense accounts on the Chart of Accounts, which I was able to do in OnDemand Accounting.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Gerald from Chapel in the Pines Presbyterian Church

    Number of employees: 2-10 employees

    September 2018

    Chapel in the Pines Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall our church and it's members enjoy using Realm. We just got it in 2017 so don't have a lot of experience with it. I do think the communication functions will be a big help to us. Your support staff has always been very professional and friendly. I think in 5 years we will be using it as our main communications tool.

    Pros

    The cost is probably the best feature for us as a small church. It also allows our members and friends to donate an online gift and have it immediately posted to the member's statement. It is also very user friendly.

    Cons

    When creating the photo directory with family information, there is no "refer to" for couples who have different last names (i.e., Bob Warren and Karen Fisher, Nathan Kotecki and Garrett Southerland). Access ACS had that feature.
    When creating a .pdf file of the directory, there is no way to password protect it without running it through a different program. Access ACS had that feature.
    In the photo directory, there is no way to flag various people (like ordained minister, staff, non-member friend, etc.)
    The .pdf document created is static, not dynamic (in other words, you can't click on an email address and go straight to an email, nor can you cut and paste phone numbers, addresses, etc.)
    The mobile app for Realm Connect opens automatically to the "news" feed. Since we don't use the news feed, people who are using the app to get contact information do not easily find that information. It would help if we could choose which feature Realm Connect opens with.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Sheri from Mauldin United Methodist Church

    Number of employees: 11-50 employees

    September 2018

    Who knew?

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Wonderful program - Great support - AMAZED at what all it can do for our church.

    Pros

    That they constantly update the program based on our recommendations

    Cons

    If set up wrong in the beginning, it seems hard to change/correct our errors. It's too interconnected which is a great thing.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Diana from First Baptist Church

    Number of employees: 11-50 employees

    August 2018

    ACS Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Keeping track of small groups and activities is one of the other features we love. There are so many different ways to use the information. Being able to see a persons giving and print it if necessary, from inside their record is, very handy.

    Pros

    I like the ease and consistency of the program between the member/guest database and the finance package.
    I like the app that is used on our phones
    I like that the family members can all be viewed on the same page

    Cons

    The time it took to learn, some of that has to do with me and life happenings.
    However, the support team is applaudable. They are always patient and helpful.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • MATTHEW from First Presbyterian Church

    Number of employees: 2-10 employees

    August 2018

    Great for a Small Church

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Keep our giving records member data safe and accessible.

    Pros

    The ease of use and conversion of software was easy and helpful. Cloud storge is great so we can access it from anywhere!

    Cons

    The app could be more useful for basic users.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Melvena from Fairview Mennonite Brethren Church

    Number of employees: 2-10 employees

    August 2018

    Realm.....

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Realm has been amazing in organizing and accessing our information quickly. When I do have an issue or a question Realm support is the absolute best service ever. They always are polite and seek to resolve my issue very quickly and if they need more time to research the issue I always receive a phone call back or an email with a solution.

    Pros

    I really like the ease of organizing our overall organization in specific categories and being able to run specific reports and easily look up individual profiles and the groups they participate in.
    As of yet, we haven't begun using all the features offered, such as giving.

    Cons

    As administrator I wish the software allowed me to go in to remove old messages or items on the newsfeed. Mostly to just clean up and make it look more up-to-date.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Martha from First Baptist Church Cooper

    Number of employees: 2-10 employees

    August 2018

    Amazing Software for Church record keeping!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Support Staff is amazing to assist you with any questions, concerns or problems you may encounter.

    Pros

    There is not enough room to address what I love most about this soft ware!

    Cons

    I wish the reports had more options and easier to create maybe it is just the administrator (myself) that needs more training. :)

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Cheryl from Bethany Lutheran Church

    Number of employees: 11-50 employees

    August 2018

    Realm

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall it has been a good experience. I believe ACS is intent on making a quality product. Their customer service is excellent.

    Pros

    The dashboard and pathways functions. Dashboard allows me to see statistics at a quick glance. Pathways allows us to streamline and view processes and procedures.

    Cons

    Waiting for new functionality to become available.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Judy from Redeemer Episcopal Church

    Number of employees: 2-10 employees

    August 2018

    Realm Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are using Realm for both Accounting and the data management of our parish. I've appreciated how user-friendly it is to use and I especially appreciate that I can call and get a quick answer if I'm stumped when trying to do something. As a Parish Administrator it truly supports my ability to do my job - and I'm grateful for its continued excellence.

    Pros

    Ease of Use
    Fabulous support by phone
    Integrated online giving
    Continuous build out and enhancement
    Relevant to our work in the church
    Extremely beneficial User Conference annually

    Cons

    Unlike our use of the ACS On Demand software, it doesn't differentiate between pledge payments and general giving when we post the contributions to the GL. This is an enhancement I will be grateful for when and if it is done.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Debby from Quail Hollow Presbyterian Church

    August 2018

    Realm is a great way to communicate with larger and smaller groups in our church

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to navigate. Easy to check-in, take attendance, and give online. The online directory works well.

    Cons

    Would like more flexibility in personalizing reports in accounting and giving. Can't run all the reports I would like.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Mary from computer analyst

    July 2018

    Realm is robust, customer service is unsurpassed, and software is very user-friendly.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of use, ability to store info about parishioners and link family members.

    Pros

    Created for churches with their special needs - like 'giving' instead of invoices. I used Quick Books before and even though it was the non-profit version, it was hard to use and statements were very much disliked by parishioners.

    Cons

    That I didn't find it sooner! There really is nothing I dislike. Even the ability to suggest enhancements is terrific.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Rhonda from Evergreen AME Church

    Number of employees: 1,001-5,000 employees

    July 2018

    I set up automatic deductions and don't have to worry. It's great with no hassles.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have set up automatic deductions and don't have to worry about carrying money to church or my checkbook. This software is hassle free.

    Pros

    I never have to be concerned that it is not being deducted due to I receive an email to confirm when it is withdrawn from my bank account. The email thanks me for my payment. Awesome!!

    Cons

    I have no dislikes about this software. Everything I need it to do, it does. ie. giving statements, batch processing for members not using and notifications.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    July 2018

    Realm is an easy to use software that allows that allows the church to announce events, and needs

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use and keeps you up to date with what is going on and any needs there may be within the church.

    Cons

    The overall look of the site is not that appealing but I think this is a minor con when it comes to the program.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Sherri from UP Church

    July 2018

    Love this product!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's a really robust software. The customer support is amazing. And their help file is one of the best I've seen of any software anywhere!

    Pros

    We have been using Realm as our church management software since 2016. We were upgrading from a really old software system that we'd been using since the 90s or before. Realm walked us through the transfer which was very involved. And I think our transfer took longer than usual but they held our hands through the process.

    But since we've been up and running, it's been smooth sailing. They're constantly updating the software. I haven't had any problems with it. We haven't rolled out the member portion of the software yet. We have an older congregation and getting every logged in would be a challenge.

    As a small (under 100 members) Church, Realm has more than met our needs. I believe it's a software we can easily grow with for years to come.

    Cons

    We opted to handle the personalization of the software ourselves. Well...that hasn't happened. With running a church and everyone wearing multiple hats, we just haven't had time. So, I know we're not getting all the value from the software that we could. That's not Realm's fault. If I remember correctly, it was a cost thing that caused us to do it ourselves. Perhaps Realm needs a customization price for small churches like ours.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Diane from Church of the Ascension

    Number of employees: 2-10 employees

    July 2018

    Realm is easy to use and provides a lot of functionality.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We were able to consolidate member information, financial information, and other important church data into a single system.

    Pros

    The Dashboard, the ability to enter and track pledges, and the ability for parishioners to use online giving. I also like the Event and Group functionality.

    Cons

    I would like to see more features added to Realm Accounting. For example, we really need the ability to download our banking transactions into Realm Accounting.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Gene from First Baptist Church Batesville

    July 2018

    Excellent web-based church management system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Intuitive and very easy to use across a wide variety of platforms and operating systems (PC, MAC, iPhone, iPad, Android)

    Cons

    Development of new capabilities is slower than desired. However, when new capabilities are fielded they are excellent

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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