About Realm

Realm is a cloud-based church management solution that helps users in church administration, accounting and community management. Users are provided with a mobile app to send messages to community members. The solution provides multiple security layers for financial transactions and registration payments. It allows role-based permissions to limit users that have access to edit financial documents.

Realm helps church staff manage their jobs, run reports and accept all types of contributions from community members. Church staff can record and manage contributions via automatic posting of online gifts and donations. Users are able to maintain databases by connecting profiles for individuals, families and businesses.

Realm provides automatic data backup t...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

198 Reviews of Realm

Average User Ratings

Overall

4.44 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(107)

107

4 stars

(77)

77

3 stars

(11)

11

2 stars

(4)

4

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 198 results

June 2018

Jilliane from The Garden Community Church

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2018

Realm has been an excellent resource for our congregation and staff.

Pros

We use Realm Connect - the level that allows for congregants to log in and use the app feature as well. Realm is easy to use and intuitive to figure out. The staff love being able to get to it anywhere and that they can even work on their phones on things if needed. Realm has features that make life easier for church staff, while also allowing the congregation to connect with each other. The Realm development team is always looking at ways to make it easier for people to know where to go, while also trying to find ways to make the church staff's lives easier as they input the data. Additionally, the support staff is very knowledgeable and helpful. I rarely have to wait for support help and if they cannot fix an issue while I am on the phone with them, they are quick to follow back up.

Cons

There are still areas they are building out and things that are not there yet. For example, today we tried to copy a list of people from a registration event into a group roster as the group decided they wanted to be able to communicate with each other during the study. This was not a feature that was available yet, so the person entering the data had to manually add the people to a group. But, they have an enhancement request portal where Realm staff users can enter ideas in on what to change or add and they follow that portal very closely. The things that are not there yet are a small trade-off in my mind, as overall Realm is incredible software. And knowing that those things will come soon makes it easier for me to help my staff realize that if they can be patient for a little bit longer, everything will be in one place. They really like that!

July 2019

Judy from Redeemer Episcopal Church

Company Size: 11-50 employees

Industry: Religious Institutions

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Realm - Excellent Church Software

Realm has facilitated communication in the church and is extremely versatile given its use on a computer or mobile device. By enabling parishioners to directly engage with each other, with their own profile and church groups they are in - it not only provides the staff with a powerful software tool, but enables the entire church to engage and connect. This is probably the greatest strength of Realm: its function as a staff tool (database management and financial accounting) as well as ability to create engagement, connection and community within the parish. All in one place.

Pros

Realm is exceptionally easy to learn and use - and it's relevant to how a church operates its ministries as well as how a church manages its finances and its people database. Developers solicit input from users for program enhancements and continue to release new functionality that just makes the software better and better. Both the database management component (how we manage the people in our church) as well as the financial accounting component are exceptional. The bonus is how the functionality also supports how we operate our ministries (managing volunteers, coordinating education opportunities, communication and engagement)

Cons

Not sure I've found anything I don't like. At this point, Realm continues to amaze me.

January 2020

David from Ebenezer Baptist Church

Company Size: 11-50 employees

Industry: Religious Institutions

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Realm is AWESOME!!!

It has been great!! The support staff is unbelievable people are using it for group communications as intended.

Pros

I love the way Realm integrates our membership database, grouping, and tracking with a social media type of platform. Actually allows our members to use it for effective communication! It is ground-breaking and we love it!!

Cons

I wish the financial software was capable of handling our book-keeping needs, but thankfully, we are still able to use ACS Financials for that.

November 2019

Robin from Cudd Memorial Baptist Church

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

REALM: user friendly software with exceptional customer support!

I highly recommend the investment of time and finances to get the full benefit of the software by getting the training needed! I wish we had done so when we got it. I feel we would be so much further along with the benefits of the software instead of still struggling to search through helps and webinars to find how to do something simple.

Pros

I love the ease of using the software. Everything is easy to navigate and it manages people and contributions very easily. They are always adding improvements which is a plus. I know that there is so much more to this software but we haven't got there yet. At the time that we transitioned from ACS on demand to REALM we were not able to get the training needed to transition more smoothly and regret so much now that we didn't just wait until we could afford to actually get the one on one training that is so needed in order to really benefit from ALL that REALM has to offer and to expedite using it more effectively quicker. As they say, every software is useless, if those using it are not trained to use it! Love how online giving posts directly to the members statement and is very user friendly.

Cons

Can't complain much since I don't feel like I have had the training I need to properly use it to its full potential. The complaints I might have are probably not a software problem but lack of training problem...I have just been winging it and limping along for the most part but the things that I have learned to use have been pretty awesome.

January 2020

G. from The Church in Aurora

Company Size: 11-50 employees

Industry: Religious Institutions

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

2.0

Functionality

1.0

January 2020

Serious Gaps

Frustration is the best word that describes my experience with Realm. Frustration on finding information, frustration on looking for help, and frustration even on the help desk. When I write an email, it is almost as if I am getting a computer response telling me only a simplistic response that does not consider my question on the background that I provided. It seems that my complaints fall on unconcerned ears when i express them to the Staff.

Pros

I like the ability to use a check scanner with the giving software

Cons

There are serious gaps in the way Realm relays information. When certain payments are made online, the software does not notify the Administrator of their receipt. I have to go and look for the payments (such as VBS registrations) without the software telling me that it has come in. Then it does not list the deposits from the registrations, only the individuals that made payment, after I go outside the giving module. Our checking account has been out of balance because of this. Also the giving statements allow very little configuration. The pledge set ups do not allow for change. Nor can you easily go back to a previous screen or report that you had to navigate from. I do not find the software intuitive, and often have to search for long times to get information that I need, The searching seems fragmented and not easily connected. When i edit a previous gift I do not get a notification or ability to print out a report so I can do a journal entry so we can keep our records balanced. The online help is entirely worthless. It lags far behind many other help searches that I use for software. I feel that I am forced to call the help desk. Usually after searching for at least a half hour down many dead ends, the I call the help line and there's another 30 minutes explaining my problem. And another 20 minutes hearing the condescending comments telling me that I have to not expect REALM to preform according to my expectations. It is not seamless, nor is the contribution