About TouchPoint

TouchPoint is a cloud-based church management system designed for midsize-to-large churches. It offers membership management, attendance logs, check-in and pledge management within a suite. TouchPoint users can create member records, track active members and monitor membership growth using the member dashboard. Organization-management tools allow users to create member groups, manage group enrollment and assign members to an organization. The software also offers attendance management, which enables users to record member attendance using multiple methods such as roll sheets, barcode scanning and a mobile application. TouchPoint contribution management lets users manage different types of contributions such as gifts, stock, foundation gifts and pledges. The product al...
Mobile family check-in
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TouchPoint Reviews

Overall Rating

4.31

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4

Functionality

4

Showing 1 - 5 of 241 reviews

Anonymous

Company size: 51-200 employees

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

August 2018

The best ChMS you've never heard of

Pros

There is so much to like about Touchpoint. Huge feature set and extensive customization abilities. You can get just about anything into and out of the database.

Cons

Sometimes the amount of customization you can do gets overwhelming.

Jay

Company size: 51-200 employees

Industry: Religious Institutions

Time used: More than 2 years

Review Source: Capterra

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

March 2017

TouchPoint is a MUST HAVE Church Management Solution for any Church

Our church transitioned to TouchPoint almost 6 years ago, and it is unequivocally the best administrative and ministry tool that our staff, church leaders, and members use daily. Likewise, members and guests benefit from the custom branded TouchPoint app, online giving and event registrations. They have created a church management system with a high level of functionality while maintaining an intuitive and easy to use interface. We couldn't be happier with TouchPoint from the outstanding customer service to the well thought out design and functionality. We use almost every aspect of the software: attendance tracking, member & guest assimilation, mass email, mass SMS texting, event registrations, mission trip registrations, online giving, custom branded app, walk-up check-in, and more. It is truly a software that will meet every demand of the modern church. One of the biggest improvements that TouchPoint made in the last few years was the transition to the mobile adaptive platform. In other words, it works beautifully on your mobile device. As the Director of IT and systems administrator, customer service and support are indispensable resources I often depend on, and this is where TouchPoint really shines. They use an email based support system and they are quick to respond and provide solutions. And when you point out a problem, the dev team is quick to fix it. They offer the best customer service and support of all the vendors I use. Likewise, the support documentation is fantastic and always up-to-date. In fact, I did all my training using the documentation and video tutorials before we deployed it to our staff. One of the best things about TouchPoint, they are always activity developing to improve and enhance the software. You don't have to wait 6 months for new features and updates. They frequently push out improvements on a weekly basis. If you are a church looking for an CMS solution, look no further. Setup your demo with TouchPoint today'you won't regret it!

Pros

Intuitive Easy to use Great support and customer service Mobile adaptive interface Frequent software updates and improvements

Sandy

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

March 2018

I am a new user of touchpoint. My background is working in a higher education database system.

Being able to keep up with prospects and members of our church is much easier with this software tool.

Pros

It is great that the pictures of our church members are available. I like being able to email individuals and groups through Touchpoint. The report feature is nice. Being able to use tags is helpful. It would however, be even more helpful to be able to further filter some of the people I have tagged before I email the whole group. Sometimes, an email should go to most, but not all of the members of a tag. The "Recently Viewed" list is very helpful when searching People or Organizations.

Cons

I am disappointed that I cannot set up a communication plan for members and guests. The search building feature seems a bit awkward. Is there a chart somewhere that lists all available codes that I may search? I wish there was a separate place where I could view all my templates without having to click on someone's record in order to find all of my saved drafts/templates. Our church does not have a Twilio account, so we are unable to send texts using Touchpoint. It would be great if the capability to send /receive texts was integrated in the software. We also do not use the payment system that can be used with Touchpoint.

Adam

Company size: 2-10 employees

Industry: Non-Profit Organization Management

Time used: Less than 2 years

Review Source: Capterra

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

February 2017

TouchPoint is an Organization Tool for the Church, By the Church

A couple years ago, our local church was looking for a cost efficient people management software that was easy for volunteers to use, could be accessed anywhere, had a built-in check-in feature, and made managing people and giving simple, but detailed if necessary. TouchPoint filled all of those features well, and their pricing (based off individuals) made it realistic for us financially to use. Ease of Use After having a realistic price and the features we needed, it was essential that this software was easy to use for volunteers and the pastoral and secretary staff (some who are not high tech savvy). When we purchased the software, the TouchPoint staff (known as BVCMS back in the day) reached out to us immediately to setup training, and showed our staff how to use the software. It only took about an hour to learn the features and start using it well. Even after that, if a question ever came up, all we had to do was email them, and they got back to us within the day. On the front end, the program is great in how it organizes information. It also has several options for exporting that information as well, which was essential for us in creating directories, email lists, etc. It even comes with a mobile app for check-in and simple search to easily find people's contact information. After learning the front end, there are more options and tools for you to use including an email newsletter designer, ministry organization, options for pastors to keep updates on their visits and meetings with people, targeted communication exports, and mass updates, etc. One feature I would gladly welcome is a simpler person updater using the Search Builder. In TouchPoint, they have a very detailed and powerful search feature. I use this regularly to update information, find specific people in the system, and keep track of new attenders. However, after getting your results, as far as I'm aware, there is no feature to edit person details on the Search page. To make changes, you either need to go to each person individually, or use the Tag feature. The Tag feature is great that it allows you to select all or specific people for later mass updating (which is currently what I do), but it'd be nice to have an option to update information right on the same page. All in all, TouchPoint's features, ease of use, and excellent customer service has allowed this database software to be our one stop location for managing all aspects of our ministry involving people.

Pros

Ease of use, detailed people management, easy and customizable exports, children's ministry check-in, mobile access, powerful search feature.

Cons

Only real con is after using the Search Builder, in order to make changes to individual profiles or select groups, it requires using the Tag feature which includes multiple steps. Would welcome as quicker editing feature.

Tanya

Company size: 11-50 employees

Industry: Religious Institutions

Time used: More than 2 years

Review Source: Capterra

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

February 2017

Easier to use than most programs

I will start by saying I am not the main user of our touchpoint program but I do use part of the touchpoint features quite often. I do the bookkeeping so I mainly deal with the financial side of things which I will say are pretty easy to do with this program. The only thing I wish it would do differently is entering a person's contributions all at one time without having to reenter the name or number of the person to put a different amount in a separate category. Everything else for me is pretty easy I guess. I will say it is hard to print reports off for the bank when you are getting a loan to build (10 highest giving members for last year and year before last). Anyway there are always things that need improvement when it comes to programs but I will say that overall I really like TouchPoint and the convenience it gives when I need to look someone up and can just touch the address and it gets me straight to the map to get me there. I would and have recommended this program to other churches.

Pros

Being able to enter contributions

Cons

Not very user friendly when it comes to learning how to use some of the other features of the program that I'm not familiar with.

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