A couple years ago, our local church was looking for a cost efficient people management software that was easy for volunteers to use, could be accessed anywhere, had a built-in check-in feature, and made managing people and giving simple, but detailed if necessary. TouchPoint filled all of those features well, and their pricing (based off individuals) made it realistic for us financially to use. Ease of Use After having a realistic price and the features we needed, it was essential that this software was easy to use for volunteers and the pastoral and secretary staff (some who are not high tech savvy). When we purchased the software, the TouchPoint staff (known as BVCMS back in the day) reached out to us immediately to setup training, and showed our staff how to use the software. It only took about an hour to learn the features and start using it well. Even after that, if a question ever came up, all we had to do was email them, and they got back to us within the day. On the front end, the program is great in how it organizes information. It also has several options for exporting that information as well, which was essential for us in creating directories, email lists, etc. It even comes with a mobile app for check-in and simple search to easily find people's contact information. After learning the front end, there are more options and tools for you to use including an email newsletter designer, ministry organization, options for pastors to keep updates on their visits and meetings with people, targeted communication exports, and mass updates, etc. One feature I would gladly welcome is a simpler person updater using the Search Builder. In TouchPoint, they have a very detailed and powerful search feature. I use this regularly to update information, find specific people in the system, and keep track of new attenders. However, after getting your results, as far as I'm aware, there is no feature to edit person details on the Search page. To make changes, you either need to go to each person individually, or use the Tag feature. The Tag feature is great that it allows you to select all or specific people for later mass updating (which is currently what I do), but it'd be nice to have an option to update information right on the same page. All in all, TouchPoint's features, ease of use, and excellent customer service has allowed this database software to be our one stop location for managing all aspects of our ministry involving people.

Ease of use, detailed people management, easy and customizable exports, children's ministry check-in, mobile access, powerful search feature.

Only real con is after using the Search Builder, in order to make changes to individual profiles or select groups, it requires using the Tag feature which includes multiple steps. Would welcome as quicker editing feature.

With no database background, I was given the duty to oversee our church's database. When we signed up for TouchPoint, any concerns were calmed by the personal training given from the start, along with excellent, courteous, kind and prompt assistance whenever I need to contact customer support. We are blessed with the upgrades, also. When someone wants to add a new feature, all of us receive the same benefit. We know we are getting a quality database which allows our church to function like one with a huge administrative staff when really it is just TouchPoint giving us the technology to achieve the goal of knowing our congregation and reaching them with information.

Flexibility, ease of use, cost, customer service, continued upgrades and features

Mobile features are still limited and sometimes difficult (but I expect it will be improving, as your product always does!); some features assume understanding by the user but aren't clear. I hit a few little glitches due to our small church needing specialized features for our events which don't exist in TouchPoint, or that I in my ignorance I am not aware of. I agree it's often user error. :)

Being able to keep up with prospects and members of our church is much easier with this software tool.

It is great that the pictures of our church members are available. I like being able to email individuals and groups through Touchpoint. The report feature is nice. Being able to use tags is helpful. It would however, be even more helpful to be able to further filter some of the people I have tagged before I email the whole group. Sometimes, an email should go to most, but not all of the members of a tag. The "Recently Viewed" list is very helpful when searching People or Organizations.

I am disappointed that I cannot set up a communication plan for members and guests. The search building feature seems a bit awkward. Is there a chart somewhere that lists all available codes that I may search? I wish there was a separate place where I could view all my templates without having to click on someone's record in order to find all of my saved drafts/templates. Our church does not have a Twilio account, so we are unable to send texts using Touchpoint. It would be great if the capability to send /receive texts was integrated in the software. We also do not use the payment system that can be used with Touchpoint.

We have had a great experience with TouchPoint! It interfaces with everything we use to make giving, communicating, and serving our family of faith simple and seamless.

TouchPoint is a comprehensive CMS. I have handled most all of the CMS functions for our church over the course of my time as a ministry assistant and there has not been one time where TouchPoint did not the capability to accomplish what we needed. From membership, attendance, and communications, to complicated online registrations, TouchPoint has checked all the boxes for our church. And if there has ever been a time when I needed help, their support staff is quick to respond and has a ready explanation/solution. I highly recommend TouchPoint!

There are not any "cons." TouchPoint is comprehensive so someone new to church management software will need some time to get comfortable finding their way around. But again, the support staff is always close by and ready to help.

I will start by saying I am not the main user of our touchpoint program but I do use part of the touchpoint features quite often. I do the bookkeeping so I mainly deal with the financial side of things which I will say are pretty easy to do with this program. The only thing I wish it would do differently is entering a person's contributions all at one time without having to reenter the name or number of the person to put a different amount in a separate category. Everything else for me is pretty easy I guess. I will say it is hard to print reports off for the bank when you are getting a loan to build (10 highest giving members for last year and year before last). Anyway there are always things that need improvement when it comes to programs but I will say that overall I really like TouchPoint and the convenience it gives when I need to look someone up and can just touch the address and it gets me straight to the map to get me there. I would and have recommended this program to other churches.

Being able to enter contributions

Not very user friendly when it comes to learning how to use some of the other features of the program that I'm not familiar with.

We picked TouchPoint because it offered all of their services at a flat rate, and a good rate at that. The development has been great and the customer support is top-notch. The difficulty with any software that does a lot of things is always complexity, and I would say they've done a fair job with that, and they continue to make improvements on usability. As a person with some experience with database queries and HTML I can make it do just about anything I want, but our office staff sometimes needs help. My favorite part about TouchPoint, however, is their support. I always get quick and detailed help when I need it, and they are very good about taking suggestions for improvements and working them in to future updates. It's different from some other Church management software in that it's not really trying to be a local facebook knock-off for your church, but that hasn't been a concern for us, as we're not really that interested in trying to maintain and promote a private social media system.

Features, open source, support.

Ease of use still has a little ways to go, but this is an area of pretty constant improvement for them.

TouchPoint is very user friendly! As an Administrative Assistant to several ministries, this software has made my job so much easier. Their customer support is one of the best: their response time is phenomenal. We do 4-6 mission trip registrations through TouchPoint every year, and the ease of managing online payments and donations is superb. It has great people management capabilities and reports are easy to run. The "Help" documentation is a great asset to make this one of the easiest systems to learn. While we are able to use TouchPoint for registrations, donations, and online giving; the software does not include any other financial capabilities (i.e. general ledger). I would highly recommend this software to anyone looking for something that is flexible and effective.

Easy to learn Online registrations/donations Customer Service People Management Check-in Features Search Builder (very easy

Would like more financial features (general ledger, AP, AR)

We have been very pleased with the product. We did a lot of research before purchasing this and through that research TouchPoint stood out among the competitors. One of its big selling points was that We really enjoy the ability to customize and adapt the system to our church's needs. And, if there is a feature we would like to see added, the development team has been great to work with us. (Not to mention we benefit from other church's requesting new features as well. ) Other things we like about it: 1. The child check-in system was one of the selling points for us and it has been very easy to use. 2. Access to the system (limited functionality though) from the mobile app. 3. The ability for our congregants to access and update their personal information. 4. The fact that it's web-based and you can access it from anywhere. 5. The fact that you can have as many users s you like. 6. The cost structure is very reasonable. Things we don't like: 1. Online registration forms are confusing to set up for anyone without some type of computer background. 2. We wish the mobile app had more functionality. Overall we are very pleased with the product.

As a church receptionist, this program is very helpful to me. I frequently have to answer questions about our members' contact information and send out prayer chain and/or e-mail updates to our congregation members through TouchPoint. It's so easy and each time I've had questions, the customer service staff are fantastic. There was a bit of a learning curve and I certainly don't use all the features it has to offer, but it has been great for me!

Easy to keep congregation contact information and send out mass e-mails with announcement or prayer requests. I also know that

The program can do a lot & it gets complicated, though I don't typically need to know those things for my needs of the program (like list all the confirmation students or VBS kids) and I don't always know how to make it do what I want (but we do have other folks on staff that can help with that).

I've used Touchpoint for a total of 5 years, 2 at a previous church and now 3 at the current church. I have been consistently happy with the functionality of the features and we continue to learn and integrate more of the features to help us stay organized and on top of ministry growth.

Some of our church's favorite things about the software include the integrated children's check-in system as well as the ability for our home group leaders to keep member records easily. Our leaders love the app which allows for easy access to member and guest contact information and addresses. This allows for simplified communication in follow-up, outreach, and in-reach. We find the software allows us to easily create new groups and to easily move people from and to various groups as needed.

My one general complaint is that the software is that when you do a people search you need to use last name (or at least partial of the last name). However, the app actually searches by first and last name, including partial name as well as by phone number or email or address. I think the app functionality in this regard is better than the software.

This is such a great ministry tool. You can keep track of contact information, attendance data, and other interactions with people in your church or organization. Highly recommended!

This software allowed us as a church to take ministry into our own hands. There were several features with TouchPoint that we had never had access to with previous software companies. For example: the ability to assign tasks to certain people and put some responsibility in their hands helped our visiting ministry really take off. This is an excellent tool to help keep data and other information in a cohesive manner.

When we moved to TouchPoint from our previous software, there were certain elements that were not able to transfer over. These were not "mission critical" items, but they did play a crucial part to our ministry here. We had to really work with their customer service department to get the best results from our conversion.

I have enjoyed using the software as well as working with the support team at TouchPoint. I am new to the administrative field in church and did not have previous experience working with other church software. It was a challenge initially for me to understand all the benefits to the church and ministry but I love the features and quality of the software. The support team as been exceptional in both timely responses and quality responses also. I found their help documentation to be very helpful and thorough, with reasonable accuracy in the ever changing industry. They did have an intro training which I appreciated. My only suggestion would to be to include a training for younger/smaller churches such as ours that emphasizes the ministry tools and applications that could benefit the client. Though we have been able to figure out much as we have gone along through the support documentation and staff, as well as getting familiar with the software. Again though, as a younger church, the utilization of the software is smaller initially and thus creates a longer learning curve. I have found the software to be of value as well. The cost has increased during our time of business, and I have found other options that are more economical for a younger church, however, the interface leaves something to be desired. Overall, I have enjoyed working with both the software and the staff.

I love this program. I am able to run reports and personalize them without having to understand a lot of software/programming lingo. And when I don’t know how to do something, their support page has been able to help me navigate through every question so far.

I have used other congregational databases before, and this software is SO much easier to use. The simple labeling and ease of navigation around the software has been huge in helping me get the information I need quickly and efficiently so I can keep moving forward in my ministry.

Adding a new person into the database isn’t as easy as I would like - They do have a round about way to add people, and the reason is to make sure everyone in the database has a “touch point”, a place of connection, so I get it, but it’s just a little cumbersome.

Open-Source (I have contributed bug fixes and new features that have been implemented). Custom SQL and Python Scripting. Children checkin is easy. VBS Registration and management is super easy. Automation for sending out absentee reports. Integration with text messaging and newsletter emails through Mailchimp. Integration with background check supplier is seamless.

Currently the Calendar is a bit clunky but they are working to release new version. I also wish the Mobile app was a bit more cost effective for smaller church plants.

I love the fact that TP is accessible from everywhere. I love that I can so easily look up pictures and personal information on all our members--from work, home and anywhere I go with my cell phone. It's easy to click from tab to tab. Overall, TP is a wonderful program. I only wish it were easier to tailor data and reports. Maybe one day.

Ease of use and easy accessibility.

The difficulty of creating my own reports so I can see the data in the ways I wish to see it. Sunday School reporting has its drawbacks as well. But, I realize that I'm still doing it the old-fashioned way--manually.

I've been using touchpoint a little over two years after researching many different products. There was one product that did just a few more things I liked but it was over twice as costly. Touchpoint continues to improve and add features all the time. If you have a problem the help staff is quick and efficient in helping you figure out the issue. I am thankful that I heard about touchpoint and made the decision to have them as a partner in ministry.

Ease of use and functionality, - great partner in ministry.

Would like to have the ability to reserve rooms and have room setup.

Although there are many functions and features that we don't use, simply because we are a small church (and we are not in the US which makes all those helpful TAX and Giving functions redundant) everything we have ever needed/wanted is there! It is not that easy to figure out how to use and the interface can be a bit overwhelming, but there is always (a lot of) help when you need it! Put in other words: I haven't found it necessary to inquire about many of the things you see (almost cluttering) the interface, but whenever I did have a question I could easily find the answer.

Everything you could want is there.

There are many options (within menus etc) that I cannot figure out (instinctively) how to use or why it is there. Ease of use is compromised.

We have been using the touchpoint system for a while now and continue to find it invaluable. We are finding new ways to use it every month or so and find it is super supported in the community. Would highly recommend it to any church. We love the children's checkin.

Childrens Checkin for sure. We use the mobile app with our deacons and leadership and they love it.

It can sometimes be a bit challenging to find the items you are looking for. The navigation structure can be a bit confusing.

My overall experience with TouchPoint has been beyond professional and efficient.

The best thing about this product is the support and the willingness of the developers to listen to feedback and make adjustments as needed. The software is very user friendly and robust. We are still learning what all it is capable of. And specifically touching on the great support - I have felt free to email the support team any and all questions and they have responded within the hour.

The things I like least about the software are mostly just things related to adjusting to doing things a different way that we previously did them. Probably my biggest critique would be not having the ability to upload individual bundles to our GL program that match exactly what hit the bank. Instead bundles can be uploaded to your GL system by a range of dates by fund.

We have found TouchPoint to be the "best bang for our buck." We have tried and looked into other software and TouchPoint works best for us. The price is reasonable and it does most everything we need. There are some things that do not fit our church, however, they are continuing to update. Customer service is second to none!

Customer Service; a lot of features; search capabilities

I would like to be able to customize more based on our church. I.E. we have a different membership process. There are certain things that are a bit confusing and not real easy to use unless you are very comfortable with computers.

We have used a variety of programs to accomplish what we needed inn our ministry through the years. However, it always seemed to require a little adjustment on our part to make them work well. When we discovered Touchpoint all that changed. It is obviously written with the local church in mind. So many of our people can now be active and engaged in reaching others using the tools this software provides.

Ease of use. Perfect fit for local church ministries.

We converted from ACS and I have never looked back! TouchPoint is very user friendly, support is amazing - solves problems quickly and efficiently. We do wish it had a financial module, but have been very pleased with everything about it!

It is so user friendly.

I'm in my 60's and the query concept is difficult for me to get my head around. However, the younger people in our office have no problem with it. :)

As a staff of two(the pastor and myself)the many versions of a shared prayer list or newsletter is confusing and irritating. It worked well when we had the one version to be able to edit. Some searches are also difficult to establish with the information we have collected but overall I like it a lot.

Once used to using the program it is more friendly

just when I seem to learn something the program changes

Being web based it is very easy to access information from anywhere. The tech support has been good. I like all the help articles that will lead you to a possible solution.

We have to learn a new "lingo" to be able to build searches. Building searches for reports that were basic on the previous program has been challenging. We use the check in process for children and I would like to see a one time visitor option. I don't like that it adds children who are here visiting family as a prospect when they are only here for the one day. This messes up the prospect report since they are not true prospects.

Our church has less than 50 attendees with even fewer donors, but TouchPoint (TP) is still of great value to us. We use QuickBooks Online but we prefer to also use TP for recording our giving, both online donations and on-site offerings. TP statements are easily generated; all we have to do is print, fold and place in double-window envelope. TP generates the source numbers that we use for tracking attendance and giving on an Excel spreadsheet, to create very informative trend graph. Support is US based and very responsive.

Ease of use, ease of learning, video tutorials, support.

For our very small church, learning to setup a rotating volunteer schedule did not appear to be worth the effort, so we simply use a manual spreadsheet for our simple requirements.