Zelos is a platform that allows our Community Social Welfare Center to quickly organize additional volunteers to deliver hot lunches and support retirees and low-income families during the Covid-19 pandemic. We liked the fact that the platform allows us to build logistics for hundreds of partners in the shortest possible time, thanks to the tools provided by Zelos. In those days we had to cope with an unprecedented number of requests because people were isolated. Zelos made it possible to speed up communication within the team and volunteers. The availability of the platform on smartphones, tablets (iOS and Android) and computers (Zelos has also a web version) allows you to quickly share information and results about the tasks in a few clicks, both to volunteers and employees of our community.During our volunteers' work in the spring, we were able to have hundreds of meals, run dozens of errands - such as shopping for medicines and products, as well as offer our customers such opportunities as distance learning assistance or just chatting. In the future, we’re going to use the platform for its intended purpose - to coordinate volunteers at local gatherings. However, the pandemic situation has proven that the platform can be suitable for many other life situations.

The biggest disadvantage was that it is not possible for clients or admins to chat directly with volunteers inside the app. Chat with the admins would be useful in many situations where the volunteer does not have enough information to deliver a particular request (for example, a changed address or time of delivery of a parcel).From a technical point of view, we did not have big problems with the installation of Zelos by our volunteers and workers. The Zelos application is simple and easy to use, and this is an important reason why we preferred this solution in our work.

Super!

Easy to use, only features that are relevant, no fancy shiny useless stuff. The best of all is customer service! Very fast reaction and also listening customers and improving constantly if to ask some new features or option that are relevant also for other customers.

The "add task" button should not be stuck in upper right corner, should stay on screen also when scrolling down on page.

The support is incredible! Supported every step of the way. The majority of our users find it so easy to navigate and use. For an organisation as big as ours it has reduced admin burden, streamlined scheduling and helped recruit volunteers.

Easy to set up! Easy to navigate! It does what we need it to do: scheduling, recruitment, matching volunteers to tasks!

That we are unable to customise the notification our team receives. The team were really responsive to our feedback though and made changes for us!!

I needed a free platform for volunteer management. For non-profit organizations like public schools, it is difficult to find

I chose Zelos because of the options for groups and chat and the simple interface.

I need a bit more functionality with sign up options (such as a custom field or ROLE option - lead vs assistant type thing). I need the volunteers to be able to communicate and interact with each other. Don't understand why they are not allowed to be visible at the user level.

The on-line support has be great to help us configure and deploy the tool.

The Zelos functionality is just what we needed to move from a mail based system to platform which will allow us to be more flexible.

Some fields were not as configurable as we needed but hopefully this will be improved in the next version.

Its good, could be more seamless

Its ease of use and the simplicity of the app

Minor things like; when I open up a task that's on the bottom of the page and then go back from it it takes me to the start of the page.On mobile there is a small design flaw(nothing major, but a very easy fix, I know I'm an ios developer) the app doesn't count as some people have phones with notches and it just cuts out the top part where to notch is. like i said its an incredibly easy fix and it should be done.

Zelos has helped us to make significantly less mistakes with schedulling - both getting the initial distributions of roles and time slots for participation right and getting teachers and students to actually follow through with commitments.

The system is very intuitive for everyone, including part-time employees and contractors. There has been no issues with installing the app. Getting to know interface was easy and logical. Some of our team members also use it on their computer.I also appreciate the flexibility of creating chatrooms for different groups, topics and even specific shifts.

The analytics aren’t very advanced. We export the data in the end of the month for our reporting needs.

I actually use the free version as there are not many of us. But it really does help organise our volunteering.

Would be great to have the means to push notifications / reminders to individuals and groups via the app

The overall experience has been great, the costumer service is amazing and I can't wait for all the new changes coming up in the app!

The chat feature makes the work flow easy and having direct contact with the volunteers has been positive for both myself and the 80+ volunteers. The notice board with relevant information so people could easily access it has been a great feature that I used a lot. Tasks creation and assignment was easy and straight forward. Very user friendly platform overall.

I would like the filtering to be done in an easier way, I struggle the most in my work flow having to go back and forward with the filters disappearing.

Overall it's been a great system and the tech support has been amazing. As a small volunteer run group this has helped us immensely

We were looking for a way to track volunteer event signups and zelos fit the bill perfectly. It was easy to implement and easy for members to sign up

The only thing I wish it has was the ability to register multiple members like families as one unit.

I have personally been registering and trying over 20 alternatives when I needed to find a good scheduling option, between websites and apps, that were just not suitable to our needs; either too expensive or limiting when free, or settings wouldn't allow our org to set the schedule properly. So I am glad I found Zelos and I am personally recommending to all other non profit orgs for improving scheduling part.

The app offers everything our non-profit needs within the free version limits, from recruiting to scheduling, messaging and the gamification feature is adorable!

What could be improved? A whole "people" messaging feature even if divided in groups, a position choice within the task (desk, sorting, unloading donations, for example) and an automatic end of tasks as scheduled that otherwise needs manually completion. But if the users stay on top of it, this is all doable just with some extra efforts.

Easy and direct task management for both the admins (department coordinators) and the users (volunteers). The product was essential in our specific need to gamify our volunteers' experience. Very few users ever had questions about how to use the product or refused to join at all, so we got almost everyone on board. Integration with our work was easy and has continued to be over the years.

Over the years the gamification aspect has become less central to the product so although the information is available to admins, it is not anymore to users. Additionally, we sensed a lack of an overview of users' activity levels (had to check every user one by one).

Our Changemakers' journey with Zelos was great due to the fact that really eased the challenge of how to gamify our youth programs. The customer service was always eager to help and answered our questions quickly. It is relatively easy to customize the customer journey and adjust different settings.

Whilst using Zelos app, sum bugs appeared that sometimes slowed our pace.

Good! Some techniqual issues but overall super happy

It’s easy to use and the customer service is amazing!

It hasn’t been the perfect match for what we need, but it’s nothing wrong with the product

It is user friendly!

Easy access for the administrator and the users!

We are happy in respekt of the functionallity and the user access!

that i can list all of the jobs i need done and my volunteers can sign up for what they are wanting to do and what i can approve if they can do it or nor

the profile pictures for the users but apart fro m that nothing

Customer support has been amazing.

There are a lot options out there that follow an org. structure, but very few options that allow for ad hoc team management on the go. Zelos excels at this.

Doesn't support project management, but this can easily be solved through integrations.

I am enjoying it so far but it’s hard to keep my students engaged with the product

I like that it’s fairly easy to navigate.

I would love for there to be a better app for iPhones. I also think that duplicating tasks could be easier.

It helped us a lot reducing the planning overhead and improved the reliability of the volunteers. It is way more motivating for them to pick their task than just getting asigned - so we also adjusted our workflow, for the better!

Sometimes notifications seem to be triggered, even though the users should not be notified. And the reduced interface (which I generally like a lot) sometimes containes not enough information, or displays it in a not so optimal way.

Zelos is so easy to use, and it is simple to train my volunteers on how to use it.

The paid options could be a little pricey for my institution.

I am very pleased with Zelos. It has helped to manage hundreds of volunteers in times of urgent need.

I love the simple, logical and easy-to-use interface for both admins and users. I also enjoy the help from team whenever necessary.

I have not got any problems to put forward.

Very good I don't have anything else to say

Quick and easy to use I don't have anything else

Not able to view just our bookings I dont have anything else