Admin By Request vs Twilio User Authentication & Identity

RATING:

4.9

(38)

Admin By Request has 38 reviews and a rating of 4.89 / 5 stars vs Twilio User Authentication & Identity which has 52 reviews and a rating of 4.81 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.9 (38)
4.8 (52)
Ease-of-Use
5 / 5
4.5 / 5
Value for Money
4.5 / 5
5 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
5 / 5
4.5 / 5
Last Review Written
May 1, 2024
November 29, 2023
Pros/Cons
  • Pros

  • From the outset, Admin By Request impressed me with its intuitive interface and seamless integration into our existing infrastructure.
  • Then, Admin by Request, being easy to use, made the addition of this tool easy to accept by nearly all users.
  • Cons

  • You now need to drop the application to the Admin by Request icon. Users don't now that sometimes.
  • MacOS Break Glass could use some work, though most of that is on Apple since they have horrible identity management for enterprise users.
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  • Pros

  • Once it has been set up, its extremely easy to use. I like that there is a clipboard option, so I can easily save the code it gets me and paste it into the program to log in.
  • The user experience is good, Authy knows what I need, and the limitations that I can have if I lose my phone, the back up process is easy compared to other apps, they have a nice and neat design.
  • Cons

  • Another minor annoyance is that you can't rearrange or sort the accounts.
  • I miss the functionality from Microsoft Authenticator where I can receive a notification and just approve the access, but it's not a big deal as it only works with Microsoft accounts.
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos