Sumsub vs Twilio User Authentication & Identity

RATING:

4.7

(64)

Sumsub has 64 reviews and a rating of 4.72 / 5 stars vs Twilio User Authentication & Identity which has 52 reviews and a rating of 4.81 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (64)
4.8 (52)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
5 / 5
5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
August 16, 2022
November 29, 2023
Pros/Cons
  • Pros

  • The dashboard and the ease to integrate it in your app.
  • I like the customizing options of the identification journey by choosing the types of documents to be used, from which countries etc.
  • Cons

  • It is a bit pricey for the limited functionality and uses.
  • Insufficient explanation of various features causes misunderstanding from the side of audit. Mistakes in the legal field (e.g. wrong fields were blurred when this wasn't necessary, etc.).
Read all user reviews
  • Pros

  • Once it has been set up, its extremely easy to use. I like that there is a clipboard option, so I can easily save the code it gets me and paste it into the program to log in.
  • The user experience is good, Authy knows what I need, and the limitations that I can have if I lose my phone, the back up process is easy compared to other apps, they have a nice and neat design.
  • Cons

  • Another minor annoyance is that you can't rearrange or sort the accounts.
  • I miss the functionality from Microsoft Authenticator where I can receive a notification and just approve the access, but it's not a big deal as it only works with Microsoft accounts.
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Pricing Range
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$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos