Great tool that allows myself and my team to organize our book of business.

The one thing I really like about this software is the e-mail stream that it displays for each client account.

I really like the ability to tell when/if/how often my clients are using our software.

The ability to create customized plans to engage with customers manually or automatically using any and all data that is integrated into Churnzero is invaluable.

We faced a problem of having a lot of data points and a lot of customers with no way to monitor and analyze that information at scale.

The organization and integrations with ChurnZero make it so easy to manage all customer accounts. The marketing emails are great too.

The simplicity of integrating ChurnZero to other tools used in our business has been wonderful.

No proper and understandable Dashboard of Team activities.

Their customer support and customer success team are incredible and are very dedicated to helping your needs.

This software feels cumbersome and is not intuitive at all. It's difficult to navigate and figure out where to click.

Unfortunately, this occurred quite a few times with little to no recourse.

Our ChurnZero CSM has been amazingly helpful, our onboarding specialist helped us navigate the hellscape that was our system previously, and the support team have been quick and excellent.

Very simple to to use when we compared it with competitors, integration to other software like SalesForce and Zendesk was smooth.

Managing Customer Accounts is Easy with ChurnZero.

ChurnZero does a great job helping track client sentiment through a variety of factors.

Great customer service! my main contract is always happy to help. Great way to keep track of client usage/adoption.

Overall, my experience has been great using ChurnZero. It's easy to manage accounts, send bulk emails, and get a grasp on how all my accounts are doing without having to dive deep into each account.

There is no way to customize how many accounts appear in their lists (known as Segments) meaning only 10 accounts can be viewed at a time (a big pain points for CSMs skimming their account list).

Love the customer service provided by the Success Management team.

I have few if any complaints for ChurnZero, other than what you'd run into with any Account Management software (setup takes too long, etc).

ChurnZero provides detailed information on who, what and when specific activities occur, allowing me to quickly understand how I can best help each user.

Data is pushed in 1 day after it occurs. Lack of time of day activity is occurring reporting, only total for the day.

Having the quick insight into usage data helps me know which clients I need to contact and address an issue with, which helps me save revenue or build a more accurate forecast.

They have robust functionality, filtering, and integrations. I can use it to find the right clients to conduct user research with.

Intuitive platform coupled with great support.

Churnzero's easy implementation and integration with Salesforce is great. Having these datapoints in the tool makes it easy to analyze and set up actions accordingly.

Well supported throughout, clean, easy to use software that presents powerful account information.

Overall this product gives the customer success team the information they need to see. It is simple for them to see aggregate NPS Score, Revenue, etc of all their accounts.

Identify up sell opportunities (generate new revenue for my company).

The team answers any questions we have very quickly and are very helpful.

It’s wonderful, I’ve researched and demoed tons of software and this is the best out there. Customer support is always amazing.

I would like to see more integrations with invoicing apps and payment processors. At the moment, options are limited and restrict the functionality on offer.

I love the ease of use and how multiple people can access different aspects. If I have ever had an issue, their customer service was extremely quick to answer and fix the issue.

Imagine your surprise when a client sends you a note on the lack of performance or how anything negative about your subcontractor/employee and that said person was able to read the entire thread.

I love the ease of the software. I especially love the software sends daily emails of schedule.

Con #2 - We do pack walks that vary day by day - every client in the pack walk is in conflict with each other according to the schedule.

It’s easy for the company employees and the clients. The daily report setup is amazing because it makes leaving notes for the parents about how the service went easy plus you can add up to 20 photos.

I have loved every moment with Time to Pet. Since the very beginning when I attended a free demonstration to being a user for about a year it's been great.

The software was great at the beginning but the owners are not content with that. They keep making it better and better.

Time To Pet is by far the best scheduling solution for pet care companies on the market.

But there is a great help section built in & customer service is excellent. They get back to you very quickly, answer throughly & even offer free 1 on 1 video conference tutorials.

I love the way this helps me organize my business on a daily basis.

Great value for the money and Grade A customer support. Quick comprehensive answers to all my questions.

The schedular has a great calendar with drag and drop capability. Everything is integrated so nothing falls through the cracks.

Great Software and Fantastic Customer Support.

The best things about Time To Pet are that it was easy to purchase, learn how to use, and integrate into my existing business structure, in other words, accessibility.

I most like the ability to bill my clients through the software and the calendar/timer/GPS is by far the most helpful feature for me.

And I believe the scheduler on the client side can be a bit complex and confusing for them.

Scheduling, billing, mileage tracking, even integration with Quickbooks. Great features like flags and other notifications.

The selected times for service They are hard to modify for clients or hard for them to figure out how to modify.

Ease of use, they are constantly updating and improving and it is very well designed.

It helps keep everything organized, has detailed reports for revenue, payments, invoices, clients and so much more. It has so many customizable options to make it fit your specific needs.

Quick to respond to inquiries, great information and knowledge.

Product is easy to use, affordable and customer service is the best.

Customer service is reliable, prompt, and courteous.

TTP's user-friendly interface and support staff suits my needs, my client's needs, and saves me vast amounts of time on the administrative side of my business. Save yourself time and money.

US Dollar

ChurnZero is a cloud-based customer success management platform, which helps subscription businesses to understand their product reception among customers, predict the likelihood of subscription renewals and automate the processes of enhancing customer experience through relevant touch-points such as improvising in-app content.


Key features of ChurnZero include account alerts, account management, communication management, customer engagement, lifecycle management, health score, onboarding, revenue management, usage tracking/analytics and win/loss analysis. Well-suited for small to large enterprises, it aims to deliver personalized experiences to customers across all products and services.   


ChurnZero integrates with Salesforce, NetSuite, Intercom, HubSpot, HelpScout, Gmail, Zoho CRM, QuickBooks, Teamwork Desk, Freshsales, and more. Support is extended via phone, documentation and an online help desk, and pricing is available via annual subscription.



LongDescription

Engagement Tracking

Surveys & Feedback

Text Analysis

Activity Tracking

Customer Segmentation

Sentiment Analysis

Knowledge Management

Communication Management

Customer Database

Churn Management

Win/Loss Analysis

Account Alerts

Customer Experience Management

Email Marketing

Multi-Channel Data Collection

Survey/Poll Management

Real Time Data

Real-Time Notifications

Revenue Management

Activity Dashboard

Alerts/Notifications

Predictive Analytics

Segmentation

Account Management

Chat/Messaging

Customer Management

Interaction Tracking

Dashboard

Customer Engagement

Reporting/Analytics

Usage Tracking/Analytics

Feedback Management

Client Management

Negative Feedback Management

Customer History

Content Creation

Third-Party Integrations

Onboarding

Task Management

Health Score

Sales Pipeline Management

Contact Management

Lead Management

For iPad Devices

Commenting/Notes

Real Time Analytics

Forecasting

Internal Chat Integration

Time Tracking

Customizable Reports

Access Controls/Permissions

Leaderboards

Templates

Single Sign On

Client Database

Calendar/Reminder System

Gantt/Timeline View

Pipeline Management

NPS of Customers

Call Logging

NPS Survey Structure

Calendar Management

Customizable Fields

Collaboration Tools

Sales Trend Analysis

Client Tracking

Data Import/Export

Process/Workflow Automation

Email Templates

Audit Trail

Self Service Tools

Opportunity Management

Configurable Workflow

Performance Metrics

Data Security

Multi-Channel Communication

Role-Based Permissions

Workflow Management

Email Management

Event Triggered Actions

Visual Analytics

Reporting & Statistics

Data Visualization

Reminders

Customizable Templates

Calendar Sync

Renewal Management

Customer Journey Mapping

Real Time Reporting

Customizable Branding

Behavior Tracking

To-Do List

Goal Setting/Tracking

Contact Database

Widgets

Monitoring

Trend Analysis

Ad hoc Analysis

Contact ChurnZero directly for accurate pricing information.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

ChurnZero

In Person

Live Online

Webinars

Documentation

Videos

Designed for small to large pet sitting businesses, Time To Pet is a pet sitting software that helps manage client databases, appointment scheduling, customer invoices, employee payments and more. It allows managers to create, manage and track services for staff members as well as recurring templates for customers who use the same service each week. The software offers various features including mobile appointment scheduling, real-time updates, employee document management, GPS tracking, customer portal, approval request and more. Pricing is based on monthly or annual subscriptions and support is extended via chat, FAQs and knowledge base.

Employee Management

Electronic Payments

GPS Check-in/Check-out

Recurring/Subscription Billing

Mobile Alerts

Task Scheduling

Credit Card Processing

Invoice Management

Team Calendars

Recurring Appointments

Key Management

Customer Portal

Scheduling

Booking Management

Mobile Access

Client Portal

Event Scheduling

Forms Management

ACH Payment Processing

Website Integration

Invoice Processing

Automated Scheduling

Billing & Invoicing

Accounting Integration

Discount Management

Time To Pet's pricing is based on the size of your team. We have a Solo plan for a one-person pet care business and a Team plan for pet care companies with additional staff members. We only bill our customers for "active staff" so if you have team members who are not working, you are automatically not billed for them. If you have over 25 active staff members, contact us for Large Team pricing!

ChurnZero vs Time To Pet

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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