We are happy to be onboard and can see many years ahead using JustCall as our VoIP system.

Our team use JustCall daily as our main office lines are pushed into JustCall which handles our IVR, team number management and call recording. We use HubSpot office-wide and find that the intergration works perfectly which means our productivity has increased greatly using this platform. When minor issues arise the support team are extremely quick to fix which is a must for us in a digital space where clients rely on us over the phone for jobs. The entire user interface for backend management is simple to learn and easy to navigate.

Pricing for additional phone numbers & users can get a little costly.

JustCall is a highly regarded communication platform that offers a comprehensive set of features and functionalities for businesses. The platform has been praised for its user-friendly interface, efficient call management capabilities, seamless integration with other business tools, and exceptional customer support. While some users have reported occasional glitches or bugs and high pricing plans, these issues have not been experienced by all users and may depend on individual requirements and experiences. Overall, JustCall appears to be a reliable and efficient communication platform for businesses.

JustCall is a highly favored communication platform for businesses due to its user-friendly interface, advanced call management functionalities, seamless integration with various business tools, and exceptional customer support. These features have been highly appreciated by users and contribute to the popularity of the platform.

I have experienced occasional technical issues and malfunctions with JustCall, which can cause inconvenience during usage. Additionally, a few users have expressed concerns about the platform's pricing plans, which they find to be relatively expensive for small businesses. However, it should be noted that these issues are not universal and may vary based on individual user requirements and experiences.

Meh. Switched to SMRTPhone which, for my purposes, is much more integrated and user friendly. It is far more cost effective that Just Call. Sadly, the product was OK, but they really need to come up with other options for Solopreneurs. Say, a charge for ala cart integrations.

The system and phone app work well. Call quality was good.

Advertises that it integrates with various CRMs. That is only true at the second level of service which requires two users. As an individual user that was a waste of money, but I tried it until I found that to get FULL integration with my CRM (Podio), I had to upgrade once more to the third level and pay for multiple users. I cancelled. Service was OK, though not sure they really kept close track or understood all my questions. The las person I spoke to before cancelling, tried to argue with me about what I experienced. That was pretty pathetic.

The Just Call support team are very responsive but can never do anything to help. The service is totally not suited to compliance checking and makes my job almost impossible.

The quality of the call recording seems good.

Finding the calls needed for compliance is ridiculously hard - you can't remove 5 second calls from the list, only the client name appears on the call window but only the number appears in the dashboard. There is no option for configuration for the company's needs in an overview and reporting is only one simple report.

When there is a concern it takes a long while to get help and they don’t get back to you with updates. New features are nice but there should be more

I like the ease and how they are constantly trying to upgrade what they do

Customer support is not always helpful and not always around

Our organization captures all phone communication through JustCall's integration with our CRM. The integration allows me to call or text contacts directly from the CRM without typing in a number. This is a true timesaver! Additionally, JustCall's reliability is impressive. Calls are clear and never dropped.

If JustCall could create, save, and share texting templates to send to contacts quickly, it would be near perfect!

Overall, my experience with just call has been positive.

The customer service representatives are helpful, polite and very attentive. You only have to wait a few minutes for assistance with most tickets. The price is right for the service and the interface is fairly intuitive.

The call logs board can be slow to sync.

Happy with my overall experience with JustCall. Would recommend.

Easy to use online business phone. The bulk SMS option is great when trying to reach multiple clients at the same time. Customer service is prompt and very helpful.

The reception could be better at times.

1. Ease of use 2. Loved the auto-dialling and predictive dialling feature 3. Dashboard system makes it simple to track

1. Sometimes the dashboard numbers malfunction. 2. Calls get dropped 3. Choppy call quality even with a decent internet connection

The integration with our existing CRM and mobile app

Call and SMS charges can creep up pretty quick

We rely 100% on JustCall now. We had used Aircall previously and in another life, we used Skype. JustCall is the most complete solution for our tech stack and setup. Their support team is a key to ongoing satisfaction and prices are reasonable given the functionality provided.

We selected JustCall because of its native integration with Copper CRM. We have found that also integrates easily with Zapier and the team does have a range of other native integrations that are useful. Since using JustCall we have found the Support team to be very responsive, available and effective in their support. The Support is 10/10. What we also like is that JustCall is always releasing new features. Not all of them are applicable to our use case but it shows that the team is proactive and on the ball.

We implemented JustCall early on and at the time it was a bit buggy which was frustrating. However the Support response was very fast and attentive and the team would work out practical solutions. We find the app very stable now.

The web interface is super awesome and simple. It is always getting new features to.

The app is so so so bad. You can’t add contacts. You can’t use 3D Touch and get a menu that would let us call trough JustCall app but from the regular contacts on the phone. Most of the time it does not ring on my phone but does on the iPad. The overall interface of the app is terrible. It’s really hard to find the voicemail. I have endless dislikes about the app.

Customer service is very responsive and accepts suggestions

The system is still a bit clunky and could use better integration

Needed to integrate outbound/inbound calls with our CRM.

Easy integrate into our current tech stack.

Almost had too many features - I like things simple.

Working with the folks at JustCall has been really positive. Their customer care team are extremely responsive and you don't find yourself hanging around on chats - they get back to you really quickly. I also like how positive the experience has been working their product team. We had a integration we wanted to another sales tool we were using and their team went out of their way to see if there was a work around and built out a solution over the weekend.

JustCall is easy to make calls with. You have the choice of the dialler on your browser, app or via a desk phone. It also works out from a number what the dialling code should be which when you have alot of calls to make is great for speed and ease of use. The voicemail drop is a nice feature - not the most intuitive feature to use and took a bit of reading to get set up but works nicely.

Some of the layouts and functionality feel a bit clunky and hard to read. There have been some improvements recently but feels a bit old fashioned. I really struggle getting the data I need from the analytics page it would be better to have a stronger managed package to CRMS to be able to read that data straight in those systems

I believe that my experience with Just Call is a roller coaster ride. There were times that my usage was at the lowest because of the conflicts and confusion I have encountered but there were times as well when it is easy to use.

One of the things that I love Just Call is the user-friendly interface. Moreover, I also like how it integrates with other websites just like Pipedrive (for the leads) and make.com (automation). Also, we suggested a feature last time that can mute the call while we get the credit card information of clients and it worked.

What I like least about Just Call is the unclear and misguiding instructions coming from their team members. The suggestions and instructions of the first member is different from the second one which makes the client confused. Also, there were times when I went back and forth many times with them about our business registrations but we still ended up being rejected despite following their instructions.

A nightmare! I lost weeks of time and thousands in generally predictable income. I wish I would have got hands on earlier. The thousands spent without first hand dealing with them. I wish I did it years ago. I am excited to cut costs and work with a company that does not allow there staff to act like this.

for the 4 times I got to use it the mass text. And even though I never got a chance to use it the AI bot sounds interesting but. Other then that I liked looking for a new company that will respect all levels of business not just what it looks like at face value.

CUSTOMER SERVICE! Rude and condescending. repackaged standard offers as ways of trying to fit a categoric failure. I felt like I was being pitched by cons. and the con was horrible at cons.

It was a simple change from my business landline phone to JustCall. They helped get the number ported and everything went well. They keep making great updates to the software and it is easy to setup and use.

It is a feature-rich calling and texting platform with lots of bells and whistles. Integrates with our CRM software seamlessly.

I haven't found anything as of yet. It has met my expectations and then some.

Very poor. I really don't like to give harsh reviews, but the amount of challenges we've had from JustCall and the minimal support (i.e. "you're using headphones with a plug in, try to use wireless headphones.") has led to a lot of frustration for the team, which impacts our numbers at the end of the month/quarter. Mindset plays a huge role in selling, and JustCall has been a pretty big headache.

Our CFO liked it for the price and the functions of it. It integrates with Hubspot, easy to use text message platform, and the ability to listen in on calls.

The overall sound quality is very poor. Our sales team has had multiple complaints from customers that they cannot hear them, which directly affects our ability to come across as professional and, at the end of the day, sell to our clients.

Oveall I am getting good results from the Text blast. Everything else I really dont use much due to the expense but The bulk sms is the best option on this platform for me.

The Mass texting and the auto dialer. IT gets expensive but you just have to limit yourself to afford the fetures.

The cost is alot. I try my best to stay away from intergrating too muchand for using too man of the options that are available. The one thing I dont like is the cost per seat., I can only affrod one extra seat because it's 460 per seat. that is really way too expensive. I can't even hire a full 5 man staff.

Working in an import/export industry, its always difficult to rely on skype or other voice calling apps that are dependent on internet for your daily international calls. I will tell you an example - I am a price broker for a very famous UK based hotel chain and I operate from India. Skype was a good solution for me as I was able to make cheap calls to UK. However, when my business associates used to call me on my Indian landline or mobile number, it was very expensive for them (International standard calls are always expensive). With JustCall I got 3 numbers in my target countries (Spain, United States and United Kingdom) all mapped to my local Indian number. Just imagine the ease of calling any person in these 3 countries and be local to them as well, when they call you in return. I was looking for a product like this and JustCall really helped me to take my business forward. The pricing of the product is a bit higher as compared to competition, but let me tell you these guys have an awesome customer support. (They developed a small feature - a chrome extension just for me on request)

- Ease of use - Calendar and scheduling mechanism - Cheap calling rates to anywhere in the world

- The dialer could be a bit better - Pricing is ok, but on a bit higher side

I love the ease of use, customer support and also templates. The system is easy to onboard and easier to develop with.

Subcategorizing of templates would be preferred. Rarely there are issues which prevent us from calling but usually corrected within 30 minutes.

Mostly it's good, but the problem with dropped calls and reception is frustrating.

I really like being able to just click a button and be able to call someone without dialing manually, but it's good that it has both options.

Sometimes the software drops calls or has very bad reception.

I found communication with customer service challenging at times. Sometimes they'd make requested changes and not inform us when they went live. We'd find out something had changed through callers or staff commenting on it.

- Integrates with our CRM software for admissions - Easy to use interface for both desktop and mobile

- Has fewer features than other VoIP systems we've used before or have in place for other phone lines