All ClassBug Reviews

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Anonymous

1 employee

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2021

Very happy to have found this software!

I truly like the look and generally speaking capacity of the product. It would be extraordinary if the schedule connected to the schedule I utilize day by day (Google schedule). Likewise, on the "rundown of classes" page, it is ideal to see the classes recorded arranged by the times of the week.

PROS

I began utilizing this since I required my studio to have the option to take robotized installments every month. This has saved me a great deal of time!

CONS

The schedule... I use Google schedules on my cell phone and am essentially keeping two separate schedules at this moment. Couldn't want anything more than to have these connected.

Wendy

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2017

A++ Customer Support Classbug

We have been using classbug for approximately 6 months. We are extremely happy with this program. In the beginning we had a few questions on how to use it. We sent an email message and we were immediately contacted by Matt Conway who would call and walk us through each issue we had and help us resolve our questions. I would highly recommend Classbug it is user friendly. I have to say in a world of technology where it can be difficult to actually speak to someone it was and is refreshing to know that at anytime we need more answers Matt is ready and willing to help!

Anonymous

11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed November 2023

Amateur Software

This is a very small company, with inexperienced developers. I would recommend using a different software.

PROS

They do have a portal available, so it is nice that our dancers are able to cancel membership without having to reach out to us.

CONS

TERRIBLE class management - cannot see a holistic view of the class (such as how often has this student attended and are there any future make-ups/trials in the future) Awful User Experience - Everything is multiple clicks to do simple tasks, I am pretty sure they don't have a UX designer that actually reviews the customer experience. Worst Reporting I have ever seen in a product - mismatched data and they don't give you full access to the data you need.

Margaret

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed March 2015

Great user friendly program that makes running our business easier!

This online software has many amazing features that has made registering online for classes a breeze for our customers and therefore gets us paid faster. The online store that was very easy to set up allows our customers to make purchases and automatically applies personal settings that our business has previously set up like automatic discounts, registration fees, pre-requisite classes, automatic payment plans. The key take away with this program is everything is automated so a customer is enrolled properly online with no need for staff to do any extra work...the customer does all the work when they register online! Customers can easily log into their account to manage their stored credit card information, as well as see a history of past purchases and current classes enrolled. As customers register for classes, the student is added to the roster allowing us to see real time information on how our classes are filling. Sending an email to a specific class has never been easier! Our teachers can manage class attendance easily and mark reasons for absences. Navigating through classbug is very user friendly for both customers and staff. I highly recommend this product for anyone who is looking to make their registration more streamlined and convenient.

Sabina

2-10 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2017

Easy to use & great costumer service

I have worked on other online software for our dance studio but ClassBug is much easier to use. You don't need a training program to use it. The support staff is fantastic to work with. When ever I have a question or suggestion, he always comes up with the answer in a very timely manner. Would definely recommend it to other studios.

PROS

The ease of use

Nicole

Music, 1 employee

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2017

Use of the Calendar

I really like the look and overall function of the software. It would be great if the calendar linked to the calendar I use daily (Google calendar). Also, on the "list of classes" page, it would be nice to see the classes listed in order of the days of the week.

PROS

I started using this because I needed my studio to be able to take automated payments each month. This has saved me a lot of time!

CONS

The calendar... I use Google calendars on my smartphone and am basically maintaining two separate calendars right now. Would love to have these linked.

Erin

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2017

Very happy to have found this software!

After doing a great deal of research, we selected ClassBug for our studio software and POS system. After using the program for two years, we are confident that we made the right choice. The software is extremely user friendly, bug free, and dependable. Customer Service issues have been handled with ease and the program integrates smoothly with our online services.

Joey

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed April 2015

ClassBug is perfect for my business

ClassBug simplifies scheduling, billing and payment management for my clients & I in one easy to navigate place. I can log in anywhere, anytime and find what I need in seconds. ClassBug has simply made life easier for me to bill and schedule my classes and I look forward to watching my business grow along with ClassBug.

Kathleen

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2017

Excellent software!

I use this tonrun my irish dance studio, the support staff is super responsive and the software is very easy to use. Any time I encounter something that the software can't do for my business he reworks something to make it happen, I highly recommend classbug!

Lorinda

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2017

Love classbug

We use classbug for our dance school tuition. It is very user friendly. The customer service is really amazing. If we are ever stuck or have questions or even suggestions we only need to email and they get right back to us with a solution.

Liam

Used free trial

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2017

Pros and cons of Classbug

I am still learning my way around classbug but that is not a fault of the software, that is a fault of my computer skills. I did choose this software because it seems simple enough for a guy like me to understand. I have tried other software products that were more expensive and out of my league for understanding how to work with them. Technical support can be an issue with Classbug if you are not free during the day. This is one problem that I run into as I do so much of my book keeping after I close my studio at night.

Char

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2017

Success with Class Bug!

Class Bug is Overall Easy to use, practical and the customer service is great! I recommend this program!

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