Club Sentry software


11 reviews(4.0/5)
11 reviews(4.0/5)

Club Sentry is a membership management solution that is deployed on-premise. It caters to a variety of clubs including gyms, spas, health clubs and pool clubs.

The member database help users create and store information at a centralized location. Members can log in to the portal to view their records.The billing module helps to collect due amount, update membership and check-in status.

Other features include point of sale (POS), inventory tracking, vendor management, class and session scheduling, employee attendance and workstation security management. The solution offers integration with QuickBooks. Club Sentry can also integrate with major credit cards and merchant payment gateways such as X-Charge Merchant Services and Merchant Warehouse for automating member payments.

Support is provided via phone and email.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Windows 2000 , Windows 8 , Windows 10

11 Reviews of Club Sentry

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  • Brad from New Orleans Baptist Theological Seminary

    Number of employees: 11-50 employees

    May 2018

    Simple software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    You get what you pay for. You can add all the contact information for every member. You can get reports on just about anything you need. It is very basic and the learning curve is really easy.

    Pros

    Easy Check-In
    Reports for just about anything
    You can sell membership while adding member in instead of adding, then selling membership
    You get what you pay for

    Cons

    It is a little dated. I wish there was an update that I could get for our REC Center. Maybe there is and I am just missing it. It seems like it is a little behind GloFox and other management software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 501-1,000 employees

    January 2018

    Highly exceeded my expectations

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Simplifies record keeping, keeps information up to date and accurate, and has great tracking features.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Lori from Fitness One of Lebanon

    Number of employees: 2-10 employees

    May 2017

    Terrible experience! No customer service responses!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The software program is good for memberships, sales, products, inventory, reports, employee clock in and out, etc. It just isn't working correctly all the time and I cant get anyone to answer the phone or call me back as well as the email option didn't work either....very frustrated!

    Pros

    I love the program (when it works). It has great options to work with: inventory sales, employee clock in and out, membership screen, billing, products, reports.....It works for everything I need at my gym....however it doesn't like to work all the time...

    Cons

    This program keeps losing transactions, freezing, charging invoice payments that are not authorized. I have tried calling and emailing this company but I am not getting any responses!!! I just want my software to work so I can run a successful business! Someone call me!!

    Review Source: Capterra

    Response: Club Sentry Software, Club Sentry Inc.

    January 2018

    75% of our customers give our support 5 stars.

  • christian from GOODLIFE FITNESS

    November 2013

    Mr

    Ease-of-use
    Quality
    Support

    Dear ! I want an fitness software management for my new fitness gym in Mauritius. Thanks !

    Review Source: Capterra
  • Jarrod from City of Auburn, AL

    October 2008

    I think this is a great application and I would recommend it to anyone.

    Ease-of-use
    Quality
    Support

    I think this is a great application and I would recommend it to anyone.

    Pros

    Easy to implement and maintain.

    Cons

    Could be a little easier to implement on a network with a SQL back-end, but we got it done easily with help from support.

    Review Source: Capterra
  • Dennis from Wedgewood

    August 2008

    The software is exactly what we need for our limited need for check-in only

    Ease-of-use
    Quality
    Support

    The software is exactly what we need for our limited need for check-in only

    Pros

    The best feature I like about the product is the willingness of Scott to make upgrades based on my needs. I like the check-in screen view you can see all info from one screen. The software is easy to use about a learning curve.

    Cons

    I would like a mouse scroll feature on the check-in screen for members. I realize there are many reports, but I would like the flexibility to build my own reports includes graphics as needed. Would like ability to get to the database to clean out old or incorrect member info.

    Review Source: Capterra
  • Susan from Imperial Oaks Park POA, Inc.

    August 2008

    Works well for what we need.

    Ease-of-use
    Quality
    Support

    Works well for what we need.

    Pros

    Works well for what we need.

    Cons

    Works well for what we need.

    Review Source: Capterra
  • Paul from Ultimate Fitnessq

    August 2008

    Club sentry is paramount to our gym operation.

    Ease-of-use
    Quality
    Support

    I would change the main check-in screen to exclude the list of members and their check-in numbers. We operate a busy 24hr facility and the check in desk is often not occupied by a staff member.

    Pros

    Club sentry allows us to keep up to date and accurate account for all of our memebers. The biggest benefit is that the computer tells people when they are expried so we don't have to have the "awkward" conversation about the fact that they need to renew. Instead they come to us with the money out ready to renew.

    The support is second to none. Whenever we have a problem, I send out an email and Scott or Cassie answers back almost instantly.

    Club sentry is paramount to our gym operation.


    I love how I can use the reports features to track memberships, sales and other important data.

    Cons

    It requires a second work station to operate. It slightly slows down the time it takes to sign up a new member.



    Review Source: Capterra
  • Joshua from The Alley Youth and Community Center

    August 2008

    A great product, but I would skip the fingerprinting option if I was given the chance.

    Ease-of-use
    Quality
    Support

    A great product, but I would skip the fingerprinting option if I was given the chance to buy it again.

    Pros

    Simplifies our record keeping significantly. Saves hours of digging through papers, and is much more accurate.

    Cons

    Fingerprint recognition is not the most effective, doesn't correctly identify 100% of the time. I would give the fingerprint reader an accuracy of roughly 80%.

    The front desk program does not seem to communicate well with the rest of the program. When adding new members it has to be closed and reopened to recognize the new member.

    Review Source: Capterra
  • Allison from Elkton Area Community Center

    August 2008

    Meets our expectations.

    Ease-of-use
    Quality
    Support

    Meets our expectations

    Pros

    Meets our expectations

    Cons

    wish it would keep member's number of visits for longer than a month

    Review Source: Capterra
  • Katie from WCTC

    August 2008

    Good for small clubs with low traffic

    Ease-of-use
    Quality
    Support

    Good for small clubs with low traffic

    Pros

    Fairly easy to use

    Cons

    User manual is not user friendly. Very wordy, some of the pictures don't print. Finger print scanner not work 100% of time.

    Review Source: Capterra

    Response: Club Sentry Software, Club Sentry Inc.

    April 2015

    Fingerprint readers have proven to be unreliable after a few hundred members have been registered. We have stopped offering this option due to these issues.

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