Club Sentry Software


 

Club Sentry is a membership management software solution that is deployed on-premise. It primarily caters to the needs of club management industries, including gyms, spas, health clubs and pool clubs.

Club Sentry offers features such as member check-ins and check-outs, RFID authentication, member profiling, access control, prospect management, custom membership creation, bank drafts and electronic payments.

Other features include point of sale (POS), inventory tracking, vendor management, class and one-on-one session scheduling, event scheduling, employee attendance tracking, workstation security management, and letter and email generation.

Club Sentry operates on Windows systems. Due to the modular design of the product, users can purchase any of its modules individually.

This product offers integration with QuickBooks for analyzing financial data. Club Sentry can also integrate with major credit card and merchant payment gateways such as X-Charge Merchant Services and Merchant Warehouse for automating member payments.

 

Club Sentry - Member database
 
  • Club Sentry - Member database
    Member database
  • Club Sentry - Edit member information
    Edit member information
  • Club Sentry - Membership plans
    Membership plans
  • Club Sentry - Settings
    Settings
  • Club Sentry - Inventory
    Inventory
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 8, Windows 10

9 Reviews of Club Sentry

Showing 1-9 of 9

 

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Lori from Fitness One of Lebanon
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Terrible experience! No customer service responses!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software program is good for memberships, sales, products, inventory, reports, employee clock in and out, etc. It just isn't working correctly all the time and I cant get anyone to answer the phone or call me back as well as the email option didn't work either....very frustrated!

Pros

I love the program (when it works). It has great options to work with: inventory sales, employee clock in and out, membership screen, billing, products, reports.....It works for everything I need at my gym....however it doesn't like to work all the time...

Cons

This program keeps losing transactions, freezing, charging invoice payments that are not authorized. I have tried calling and emailing this company but I am not getting any responses!!! I just want my software to work so I can run a successful business! Someone call me!!

Source: Capterra
 

christian from GOODLIFE FITNESS

November 2013

November 2013

Mr

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Dear !
I want an fitness software management for my new fitness gym in Mauritius.
Thanks !

Source: Capterra
 

Jarrod from City of Auburn, AL

October 2008

October 2008

I think this is a great application and I would recommend it to anyone.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I think this is a great application and I would recommend it to anyone.

Pros

Easy to implement and maintain.

Cons

Could be a little easier to implement on a network with a SQL back-end, but we got it done easily with help from support.

Source: Capterra
 

Dennis from Wedgewood

August 2008

August 2008

The software is exactly what we need for our limited need for check-in only

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The software is exactly what we need for our limited need for check-in only

Pros

The best feature I like about the product is the willingness of Scott to make upgrades based on my needs. I like the check-in screen view you can see all info from one screen. The software is easy to use about a learning curve.

Cons

I would like a mouse scroll feature on the check-in screen for members. I realize there are many reports, but I would like the flexibility to build my own reports includes graphics as needed. Would like ability to get to the database to clean out old or incorrect member info.

Source: Capterra
 

Susan from Imperial Oaks Park POA, Inc.

August 2008

August 2008

Works well for what we need.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Works well for what we need.

Pros

Works well for what we need.

Cons

Works well for what we need.

Source: Capterra
 

Paul from Ultimate Fitnessq

August 2008

August 2008

Club sentry is paramount to our gym operation.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I would change the main check-in screen to exclude the list of members and their check-in numbers. We operate a busy 24hr facility and the check in desk is often not occupied by a staff member.

Pros

Club sentry allows us to keep up to date and accurate account for all of our memebers. The biggest benefit is that the computer tells people when they are expried so we don't have to have the "awkward" conversation about the fact that they need to renew. Instead they come to us with the money out ready to renew.

The support is second to none. Whenever we have a problem, I send out an email and Scott or Cassie answers back almost instantly.

Club sentry is paramount to our gym operation.


I love how I can use the reports features to track memberships, sales and other important data.

Cons

It requires a second work station to operate. It slightly slows down the time it takes to sign up a new member.



Source: Capterra
 

Joshua from The Alley Youth and Community Center

August 2008

August 2008

A great product, but I would skip the fingerprinting option if I was given the chance.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

A great product, but I would skip the fingerprinting option if I was given the chance to buy it again.

Pros

Simplifies our record keeping significantly. Saves hours of digging through papers, and is much more accurate.

Cons

Fingerprint recognition is not the most effective, doesn't correctly identify 100% of the time. I would give the fingerprint reader an accuracy of roughly 80%.

The front desk program does not seem to communicate well with the rest of the program. When adding new members it has to be closed and reopened to recognize the new member.

Source: Capterra
 

Allison from Elkton Area Community Center

August 2008

August 2008

Meets our expectations.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Meets our expectations

Pros

Meets our expectations

Cons

wish it would keep member's number of visits for longer than a month

Source: Capterra
 

Katie from WCTC

August 2008

August 2008

Good for small clubs with low traffic

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Good for small clubs with low traffic

Pros

Fairly easy to use

Cons

User manual is not user friendly. Very wordy, some of the pictures don't print. Finger print scanner not work 100% of time.

Source: Capterra