Club Sentry is a membership management solution that is deployed on-premise. It caters to a variety of clubs including gyms, spas, health clubs and pool clubs.

The member database help users create and store information at a centralized location. Members can log in to the portal to view their records.The billing module helps to collect due amount, update membership and check-in status.

Other features include point of sale (POS), inventory tracking, vendor management, class and session scheduling, employee attendance and workstation security management. The solution offers integration with QuickBooks. Club Sentry can also integrate with major credit cards and merchant payment gateways such as X-Charge Merchant Services and Merchant Warehouse for automating member payments.

Support is provided via phone and email.



11 Reviews of Club Sentry

Overall rating

4.0 / 5 stars

Showing 1 - 11 of 11 reviews

May 2018

Brad from New Orleans Baptist Theological Seminary

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

Simple software

You get what you pay for. You can add all the contact information for every member. You can get reports on just about anything you need. It is very basic and the learning curve is really easy.

Pros

Easy Check-In
Reports for just about anything
You can sell membership while adding member in instead of adding, then selling membership
You get what you pay for

Cons

It is a little dated. I wish there was an update that I could get for our REC Center. Maybe there is and I am just missing it. It seems like it is a little behind GloFox and other management software.

January 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Highly exceeded my expectations

Pros

Simplifies record keeping, keeps information up to date and accurate, and has great tracking features.

May 2017

Lori from Fitness One of Lebanon

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

2 of 5

May 2017

Terrible experience! No customer service responses!

The software program is good for memberships, sales, products, inventory, reports, employee clock in and out, etc. It just isn't working correctly all the time and I cant get anyone to answer the phone or call me back as well as the email option didn't work either....very frustrated!

Pros

I love the program (when it works). It has great options to work with: inventory sales, employee clock in and out, membership screen, billing, products, reports.....It works for everything I need at my gym....however it doesn't like to work all the time...

Cons

This program keeps losing transactions, freezing, charging invoice payments that are not authorized. I have tried calling and emailing this company but I am not getting any responses!!! I just want my software to work so I can run a successful business! Someone call me!!

Response from Club Sentry Software of Club Sentry Inc.

Replied January 2018

75% of our customers give our support 5 stars.

November 2013

christian from GOODLIFE FITNESS

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

3 of 5

November 2013

Mr

Dear ! I want an fitness software management for my new fitness gym in Mauritius. Thanks !

October 2008

Jarrod from City of Auburn, AL

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

October 2008

I think this is a great application and I would recommend it to anyone.

I think this is a great application and I would recommend it to anyone.

Pros

Easy to implement and maintain.

Cons

Could be a little easier to implement on a network with a SQL back-end, but we got it done easily with help from support.

August 2008

Dennis from Wedgewood

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

August 2008

The software is exactly what we need for our limited need for check-in only

The software is exactly what we need for our limited need for check-in only

Pros

The best feature I like about the product is the willingness of Scott to make upgrades based on my needs. I like the check-in screen view you can see all info from one screen. The software is easy to use about a learning curve.

Cons

I would like a mouse scroll feature on the check-in screen for members. I realize there are many reports, but I would like the flexibility to build my own reports includes graphics as needed. Would like ability to get to the database to clean out old or incorrect member info.

August 2008

Susan from Imperial Oaks Park POA, Inc.

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

August 2008

Works well for what we need.

Works well for what we need.

Pros

Works well for what we need.

Cons

Works well for what we need.

August 2008

Paul from Ultimate Fitnessq

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

August 2008

Club sentry is paramount to our gym operation.

I would change the main check-in screen to exclude the list of members and their check-in numbers. We operate a busy 24hr facility and the check in desk is often not occupied by a staff member.

Pros

Club sentry allows us to keep up to date and accurate account for all of our memebers. The biggest benefit is that the computer tells people when they are expried so we don't have to have the "awkward" conversation about the fact that they need to renew. Instead they come to us with the money out ready to renew.

The support is second to none. Whenever we have a problem, I send out an email and Scott or Cassie answers back almost instantly.

Club sentry is paramount to our gym operation.


I love how I can use the reports features to track memberships, sales and other important data.

Cons

It requires a second work station to operate. It slightly slows down the time it takes to sign up a new member.



August 2008

Joshua from The Alley Youth and Community Center

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

August 2008

A great product, but I would skip the fingerprinting option if I was given the chance.

A great product, but I would skip the fingerprinting option if I was given the chance to buy it again.

Pros

Simplifies our record keeping significantly. Saves hours of digging through papers, and is much more accurate.

Cons

Fingerprint recognition is not the most effective, doesn't correctly identify 100% of the time. I would give the fingerprint reader an accuracy of roughly 80%.

The front desk program does not seem to communicate well with the rest of the program. When adding new members it has to be closed and reopened to recognize the new member.

August 2008

Allison from Elkton Area Community Center

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

August 2008

Meets our expectations.

Meets our expectations

Pros

Meets our expectations

Cons

wish it would keep member's number of visits for longer than a month

August 2008

Katie from WCTC

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

2 of 5

August 2008

Good for small clubs with low traffic

Good for small clubs with low traffic

Pros

Fairly easy to use

Cons

User manual is not user friendly. Very wordy, some of the pictures don't print. Finger print scanner not work 100% of time.

Response from Club Sentry Software of Club Sentry Inc.

Replied April 2015

Fingerprint readers have proven to be unreliable after a few hundred members have been registered. We have stopped offering this option due to these issues.