Daxko Operations

RATING:

4.4

(76)

About Daxko Operations

Daxko Operations is a web-based membership management software that provides wellness centers, recreation centers, hotels, fitness resorts and camps to manage critical business operations. Daxko Operations also helps in fund development and financial management by streamlining the workflow and monitoring real-time campaign progress through dashboards that are easy-to-understand. It helps users get a better understanding of their community through real-time reporting and data analytics. Accurate and timely donation notifications from members ensure that the relationship with the donors is protected. Moreover, Daxko Operations is also a primary player in safeguarding the data throughout the marketing process. The platform is 100% PCI-DSS compliant. Other features inc...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Daxko Operations Pricing

Please contact Daxko directly for pricing information.

Free trial: 

Not Available

Free version: 

Not Available

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Daxko Operations Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for Daxko Operations

1 - 5 of 76 Reviews

User Profile

Uchenna

Verified reviewer

1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2018

Intuitive and Reliable

Excellent reports and functionality

PROS

Daxko is the gold standard of CRM tools. Every option is configured to where you expect it to be. Our IT Dept has integrated into our systems and I am working with vendors to use it with external software.

CONS

the Mass amount of options and features it is easy to get lost discovering new reports and new ways of doing the same thing.

Lisa

Health, Wellness and Fitness, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

FUNCTIONALITY

4

Reviewed October 2022

New upgrade not as easy for users.. I hope it was made easier for your programmers at least.

Daxko is a good product. I like that it still has the pencil (edit) feature as that assists in training new personal. As I have been with this YMCA for over 20 years..and been through a few changesand difference software ,I do like this one best.

PROS

Everything I need to do with an existing member is still there. just takes longer to find

CONS

the software loads more slowly. Still having trouble locating what I want , but I know its there somewhere. Since the upgrade the member photos have gotten smaller and even seem stretched wider.. We do not need a frame around them. We need to see who they are as some teens/guests try to sneak in as existing members. In case of an emergency I will have trouble finding the member on work out floor or class using that tiny photo.( yes I have enlarged my screen)

Susan

Information Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2024

Front Desk Assoicate

PROS

Easy to use and if I get stuck , support services are right there as always for me.

CONS

When an unexpected change happens and we do not get notified.

Debi

Non-Profit Organization Management, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

2

Reviewed December 2016

Getting better, but still some distance to go...

Daxko Ops is much simpler to use than other CRM/Database systems, but it has some ways to go in terms of functionality and adaptability. Fortunately, Daxko has become very responsive to evolving user needs and has really stepped up its customer service. It can take hours searching for solutions on the user forums, however, Daxko staff are very responsive when you phone or email them. My YMCA association was among the first of the Daxko adopters and I've been here two years. From what I see, it has been an expensive solution that met basic needs, but was slow to adapt. There is now an enhanced effort to improve customer/user interfaces and interoperability in a web and cloud-based environment. It's basic and it does the job, but Daxko still has some distance to go to fully meet the evolving needs of a diverse, multi-platform client base. Fortunately, it appears to be on the right track as it rolls out new features. Perhaps the best part of Daxko is the shared community experience. Daxko users are very generous with their help, information and process documentation.

PROS

Ease of use. Community forums are extremely useful. Customer service has become top notch and very proactive about providing training when new features are rolled out.

CONS

Creating custom reports is a huge challenge when trying to pull and analyze data. Also, the Daxko Ops interface with our web site is downright awful for users trying to log in or conduct searches - although they are working on that.

Barbara

Health, Wellness and Fitness, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Works well

From the accounting world I came from, we used a business version of Quickbooks. This is way different but is very effective.

PROS

Has become more user friendly over the last 5 years. System is consistent and reliable, very few outages or lengthy waits for the system to come back up.

CONS

Limited edit rights after posting a transaction.

Vendor Response

Hi Barbara - thank you so much for taking the time to leave this feedback! We're glad to hear that you find Daxko improving the user experience since onboarding. I am curious to hear more about what type of items you would be interested in editing after a transaction has been posted. If you don't mind shooting an email to support@daxko.com with "ATTN Rachel Haney" in the subject line to kickstart that conversation. Thanks!

Replied March 2024