Wyoming gym owner

eFit continues to make great improvements to their software. I've been using eFit at my gym since 2008. Customer service is always helpful resolving problems and answering general questions. I recommend eFit Financial for any gym or studio. The program works great for 24hr access and now I can finally use the program on the Apple computers here at my gym! Thank you tech support and especially Amanda Herber!

Pros

I can use my Macbook Pro and iMac now!

Cons

Scheduler - I haven't checked it out recently because I use Mindbody for all of the classes so maybe it's better than I think.

Just recently eFit has updated it's functionality which will help business owners. Much improvement!

Pros

The ease of use is fantastic! It is incredibly easy to navigate this site- even for the less avid user. It is incredibly easy for a business owner to train someone up on this software.

Cons

I can't make changes to the templates and add in my own forms or any other documents. I would like to be able to utilize the electronic signature more efficiently, however without giving the business owners access, it makes it challenging to run our business efficiently.

Been using this software for over 6 years, overall pretty satisfied.

Pros

Customer service is good. Staff often catch mistakes that myself or my employees have made, and have called us to correct or confirm the issues.

Cons

Sometimes certain features will not work with use of very popular browsers. It's often difficult to locate certain software functions as well.

Thanks for the support!

Thanks for the support! Staff are always helpful as they can be. They are almost always very polite to my members, which is SUPER important when running a business. I'd like a few changes in the software, but nothing major.

Pros

Various report options. Blast emails. Connectivity to other software I use.

Cons

I can't use a Yahoo email account, such a pain. My members can't cancel their own reservations from the scheduler (would be nice to have that as an option that gyms could turn on/off as appropriate for the situation.) Finding certain things I'm looking for can be a maze so sometimes I just call and ask since it's just faster than hunting for an hour lol

My orginal contact was excellent. Since then I have been passed to several ppl who are not as great.

Pros

I find the program user friednly to sign members up and locate the information about each members. Also adding different packages is very easy as well.

Cons

It is hard to find and print billing reports. I no longer have any contacts at e-fit to assist. The communication when team members leave is terrible.

The Efit platform works great for managing the accounts at my small 24/7 Fitness Center.

Automatic collection of my members' dues.

Pros

The collection of dues from my members is seamless. Could not manage my fitness center without Efit.

Cons

Having to replace accounts to do small edits is not very efficient. Occasionally the interface with Brivo has some issues.

Efit is an amazing software for all gym managers as well as users.

Efit just like the name is an excellent companion for gym managers and users as it ensures you get appointments on time and reminds you of any activity that you require to do e.g. renewal of membership subscription.

Pros

Its very efficient on calculations and storage of data, has excellent phone call customer service that solves problems fast, its cost effective given the services it offers, automatically keeps members updated on appointments and renewal dates, offers online bookings which drive more sales, have POS system incase members want to buy something from the gym or gym store, it is accessible 24 hours day and night now limitations.

Cons

I have not seen any cons so far the software handles all gym business with ease and makes work very easy and automated no need for paperwork. However live support would do the software much better.

Great customer service!

Able to sign members up with ease!

Pros

For the most part, very easy to use! We have a pretty simple operation and it works perfectly for our needs.

Cons

Sometimes, it takes a lot of steps to be able to achieve what you would like to and what you are trying to find is not where you think it will be.

Overall the software does everything that gets the job done.

Pros

We've used it since 2004, get's the job done, has a ton of reports and you have the best customer service.

Cons

Not user friendly for our customers, no calendar for website, always run into querks with the activity scheduler, does not have features that competitors now have.

Great service, Easy to use

Pro: CUSTOMER SERVICE. Any time I have a question, I have contact information to a real person at the company that generally replies in under 24 hours. That is a huge deal when it comes to best serving the members in my gym, and when I am uncertain about something. Pro: Training. I've been offered several times to be trained on the service, and it has been offered to my employees as well. It is just part of the program. It took me about a week to get familiar with the software, but past that it was generally easy to use. Any question I had after the training, I got a reply and answer in under 24 hours and someone offered to do a live training with me on any question I had. Con: Sometimes when renewing a membership, it does not activate the access card paired with the account, but I believe there is a reminder when renewing an account that tells you to "remember to activate the card in Brivo(the access card system)" Con: It is exclusively partnered with Constellation Payments and they charge the member $30 for a declined transaction. I think that charge is steep, but that is what Constellation Payments does. Maybe have a couple payment processor options. Overall: very happy with the service. I can do anything from scheduling to billing to point of sale. Easy to use, and I can access it from my couch at home. The only thing I'd want is possibly another payment processor as stated above.

We have been having software issues.

Pros

The Monthly fees are reasonable and that we do receive our funds. The customer service team is always available to help, but having to call them takes time from other important tasks.

Cons

The software is not very user friendly, software bugs, some other issues. The main problem is the system constantly timing out on us.

Efit efficient and effective

Efit has been a wonderful team to work with. With every concern, everyone has been helpful at every turn.Everyone I have worked with did everything they could to make every transition as smooth as possible. From learning to set the system up with training, to having to transfer to a new management team, everyone has been professional and helpful.

Pros

I like that there are many ways to view the history of client information to best serve our members.

Cons

It's funny the pros are a little bit of the cons, as there is so many ways to delve into the client history that I wasn't able to get to as many methods as I would have liked.

Good software, Really helpful, knowlegable staff

Plenty of uses in the software and really helpful staff. Pretty easy to use once everything is populated with your businesses information and calender.

Pros

Nice staff. Plenty of uses.

Cons

Can't check members into separate categories or track classes without using the calender.