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eFit Financial software

33 reviews(4.0/5)
33 reviews(4.0/5)

eFit Financial is a cloud-based gym and fitness center management solution that allows clients to automate tasks and track payments in real time. This software caters to clubs of all sizes and types, including aerobics, personal training, boxing and martial arts facilities.

eFit Financial lets users manage memberships, schedule personal trainers, generate trainer payroll and manage invoices. It provides gym members with online scheduling, registrations and bill payment options.

Primary features of the solution include billing and payment collection, membership management, time and attendance management, online portal management, inventory control and scheduling. The solution is compatible with various browsers across a range of devices such as desktops, smartphones and tablets.

eFit Finance can be integrated with a third-party Full-Service Advantage solution, allowing clubs to access cloud-based applications and outsource all payment processing, billing and collections. Customers include World Gym, Pro Fitness USA, My Personal Trainer, Gym X, Rock Club and AHC.

Supported Operating System(s):
Web browser (OS agnostic)

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33 Reviews of eFit Financial

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  • Harutiun from Palm Terrace Fitness Center

    Number of employees: 2-10 employees

    August 2018

    Great for its intended purpose

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It allows for a quick and efficient collection of payments. Also like that the hassle of collecting outstanding balances is handled by the efit team.

    Cons

    From what I hear from my members, the member portal does not sound like it’s very intuitive. I get members ask me every so often about being able to check their transaction history on their end so they can retrieve a receipt of their payments or also how they can update their payment method.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Lea from Maximize Fitness

    June 2018

    Just recently eFit has updated it's functionality which will help business owners. Much improvement!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ease of use is fantastic! It is incredibly easy to navigate this site- even for the less avid user. It is incredibly easy for a business owner to train someone up on this software.

    Cons

    I can't make changes to the templates and add in my own forms or any other documents. I would like to be able to utilize the electronic signature more efficiently, however without giving the business owners access, it makes it challenging to run our business efficiently.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: eFit Financial, eFit Financial, Inc.

    June 2018

    Lea, thank you for your kind words and recommendation. We are always happy to help our clients by enhancing our product. We'd like to learn more about your thoughts on template customization and electronic signatures. Please call us at 877-772-3348 to speak to our team. Thank you for the opportunity to serve you and your business. We look forward to our continued partnership! -- The eFit Team

  • Geoffrey from Tornado Fitness LLC

    June 2018

    Been using this software for over 6 years, overall pretty satisfied.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Customer service is good. Staff often catch mistakes that myself or my employees have made, and have called us to correct or confirm the issues.

    Cons

    Sometimes certain features will not work with use of very popular browsers. It's often difficult to locate certain software functions as well.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: eFit Financial, eFit Financial, Inc.

    June 2018

    Geoffrey, it is great to hear from a satisfied client of over 6 years. At eFit, we take pride in developing and maintaining long-term partnerships with our clients. We'd like to learn more about how we can improve your experience with our user interface. Please contact us at 877-772-3348. We look forward to continuing to provide you with support for many years to come! ¿ The eFit Team

  • Suani from R Gym-Water's Edge Chiro

    June 2018

    Customer service is on point!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Keeping track of our clients is much easier. It provides Room to grow. It also has some helpful tools.

    Pros

    There are various ways of keeping track of our clients. It has a lot of room to let us grow. As we continue to grow we will continue to use it.

    Cons

    I don't use it as much to know the glitches yet. One of the things I find odd is that I have to use internet explorer with it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: eFit Financial, eFit Financial, Inc.

    June 2018

    Suani, thank you for your recommendation. We¿re grateful for the opportunity to serve you and your business. We look forward to our continued partnership as your business continues to grow! -- The eFit Team

  • Verified Reviewer

    June 2018

    A few bumps to start

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Once working, sign ups and member data flows very easy. It's interface is great for a 24/7 gym such as ours.

    Cons

    They only work with one hardware company. On the day we opened sign ups, the customer service was slow when we needed them. The new member sign up button is too small. They need an app for the phone.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: eFit Financial, eFit Financial, Inc.

    June 2018

    Thank you for taking the time to share your feedback. We're glad to hear that you've enjoyed using our software at your 24/7 gym. We¿d like to learn more about how we can improve your experience with our system and our team. Please contact us at 877-772-3348 so that we can assist you. Thank you for the opportunity to serve your business. -- The eFit Team

  • Christy from Delaware Swim and Fitness

    Number of employees: 11-50 employees

    June 2018

    System is outdated and not user friendly. Unable to make changes or run desirable reports

    Ease-of-use
    Functionality
    Quality
    Support

    houses customer data and auto billing

    Pros

    nothing really stands out to be honest. Most likely I would say that the customer service it your best attribute

    Cons

    once you enter something you can not make any changes.
    Not user friendly
    Reporting features very limited and non-manipulative
    Both our locations member data does not merge

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: eFit Financial, eFit Financial, Inc.

    June 2018

    Christy, thank you for your feedback. We're glad you've enjoyed our customer service and automatic billing. We¿d like to learn more about how we can improve your experience with reporting and data management. Please call 877-772-3348 to speak with our support team about your needs. We appreciate the opportunity to work with you and your business. ¿ The eFit Team

  • Phillip from Winterset Fitness Express

    June 2018

    The Efit platform works great for managing the accounts at my small 24/7 Fitness Center.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Automatic collection of my members' dues.

    Pros

    The collection of dues from my members is seamless. Could not manage my fitness center without Efit.

    Cons

    Having to replace accounts to do small edits is not very efficient. Occasionally the interface with Brivo has some issues.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: eFit Financial, eFit Financial, Inc.

    June 2018

    Hi, Phillip. Thank you for taking the time to share your thoughts on eFit's software. We're glad to hear that the product has helped with account management and dues collection at your fitness center. We'd like to learn more about your experience with Brivo. Please call 877-772-3348 to speak with our support team. Thank you for your business! -- The eFit Team

  • Jenifer from Convene at 780 Third Avenue

    June 2018

    My orginal contact was excellent. Since then I have been passed to several ppl who are not as great.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I find the program user friednly to sign members up and locate the information about each members. Also adding different packages is very easy as well.

    Cons

    It is hard to find and print billing reports. I no longer have any contacts at e-fit to assist. The communication when team members leave is terrible.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: eFit Financial, eFit Financial, Inc.

    June 2018

    Jenifer, thank you for sharing your feedback on eFit Financial. We¿re glad we could provide you with user-friendly tools to manage your members and class packages. We¿re sorry to hear that you were disappointed with your recent customer service experience. At eFit, we aim to provide personalized service to all our clients. A member of our team will contact you shortly to address your concerns. You can reach us any time during business hours at 877-772-3348. Thank you for your business and partnership. -- The eFit Team

  • Kelly from Convene

    Number of employees: 201-500 employees

    June 2018

    Great customer service!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Able to sign members up with ease!

    Pros

    For the most part, very easy to use! We have a pretty simple operation and it works perfectly for our needs.

    Cons

    Sometimes, it takes a lot of steps to be able to achieve what you would like to and what you are trying to find is not where you think it will be.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: eFit Financial, eFit Financial, Inc.

    June 2018

    Hi, Kelly. Thank you for taking the time to share your thoughts on our software and services. We're so glad to hear that you¿ve enjoyed our customer service and easy-to-use features. We'd like to learn more about your feedback on our user interface. Please call 877-772-3348 to speak with our support team. Thank you for your business and partnership. -- The eFit Team

  • Moses from MAESTROS LEADERSHIP TEAM

    Specialty: Charitable organization

    Number of employees: 51-200 employees

    June 2018

    Efit is an amazing software for all gym managers as well as users.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Efit just like the name is an excellent companion for gym managers and users as it ensures you get appointments on time and reminds you of any activity that you require to do e.g. renewal of membership subscription.

    Pros

    Its very efficient on calculations and storage of data, has excellent phone call customer service that solves problems fast, its cost effective given the services it offers, automatically keeps members updated on appointments and renewal dates, offers online bookings which drive more sales, have POS system incase members want to buy something from the gym or gym store, it is accessible 24 hours day and night now limitations.

    Cons

    I have not seen any cons so far the software handles all gym business with ease and makes work very easy and automated no need for paperwork. However live support would do the software much better.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Nicholas from Jefferson University

    Specialty: Community centers

    Number of employees: 2-10 employees

    February 2018

    It was helpful but needs some work

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the feel and the interface. Its very user friendly and the 24/7 part is very nice and helpful!

    Cons

    Sometimes the app will crash while you are using it. Also you have to redownload it just to get it to work

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Fran from The Gym

    Number of employees: 11-50 employees

    May 2017

    Overall the software does everything that gets the job done.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We've used it since 2004, get's the job done, has a ton of reports and you have the best customer service.

    Cons

    Not user friendly for our customers, no calendar for website, always run into querks with the activity scheduler, does not have features that competitors now have.

    Review Source: Capterra

  • Laura from Serendipity Women's Fitness

    Number of employees: 2-10 employees

    April 2017

    We have been having software issues.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The Monthly fees are reasonable and that we do receive our funds. The customer service team is always available to help, but having to call them takes time from other important tasks.

    Cons

    The software is not very user friendly, software bugs, some other issues. The main problem is the system constantly timing out on us.

    Review Source: Capterra

  • Jason from South Allegheny Community Fitness Center

    April 2017

    Quality Product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The service is exactly what we need for our facility.The staff is a phone call away when we have any questions or need assistance.

    Review Source: Capterra

  • Joe from Average Joe's Fitness

    April 2017

    Good, could be better

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall, we are happy with Efit but will always explore other avenues for the best interest of our business. We always try to inform Efit that we are a smaller club and every dollar counts for us. I do have to praise the Customer Support, they are great to deal with. I deal ALOT with our reps is lucky to have him, A+++++

    Review Source: Capterra

  • Geoffrey from Tornado Fitness

    Number of employees: 2-10 employees

    April 2017

    Thanks for the support!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Thanks for the support! Staff are always helpful as they can be. They are almost always very polite to my members, which is SUPER important when running a business. I'd like a few changes in the software, but nothing major.

    Pros

    Various report options. Blast emails. Connectivity to other software I use.

    Cons

    I can't use a Yahoo email account, such a pain. My members can't cancel their own reservations from the scheduler (would be nice to have that as an option that gyms could turn on/off as appropriate for the situation.) Finding certain things I'm looking for can be a maze so sometimes I just call and ask since it's just faster than hunting for an hour lol

    Review Source: Capterra

  • derek from healthy evolution fitness.

    April 2017

    Greatly disappointed

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I feel things are made very difficult to help resolve a customers account with fees. I feel by making it so difficult it in return causes customers to want to leave our facility losing not only us money, but you as our processing company. I feel if things are this difficult and i cant be the only person feeling this, then they should be better explained in great detail when someone is asking about products and services. When i asked about fees in the beginning it was explained to me that efit will do what is best for the customer. When you have a customer that refers several members, has multiple people on his own account, and also purchases other services with the club, it seems almost ridiculous to force him to take time away from his 12 hour day to go into a bank to get a print out letter of fraud on his account. I have 2 locations and lots of members and this isn't a common request i have had. I feel greatly disappointed on how this was handled.

    Pros

    not difficult to operate.

    Cons

    the lack of understanding and compassion if clubs lose members due to e fit being unreasonable.

    Review Source: Capterra

    Response: eFit Financial, eFit Financial, Inc.

    May 2017

    Derek, Thank you for your review of our service. Customer service is always our top priority here at eFit Financial. We depend on customers like you to let us know if there is ever an issue. Your business success and member retention are important to us. I¿d like to speak to you further to discuss the specific situation to see how we can come to a beneficial solution to help you and your members. Please call our customer service line at 877-772-3348 and ask for me directly. It would be my pleasure to assist you with your business needs. Brianna Ballast Director of Operations eFit Financial

  • Elbert E. from Next level fitness

    Number of employees: 2-10 employees

    April 2017

    Good software, Really helpful, knowlegable staff

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Plenty of uses in the software and really helpful staff. Pretty easy to use once everything is populated with your businesses information and calender.

    Pros

    Nice staff. Plenty of uses.

    Cons

    Can't check members into separate categories or track classes without using the calender.

    Review Source: Capterra

  • Jim D from Your Fitness 365 #2 LLC

    Number of employees: 11-50 employees

    April 2017

    Efit review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Customer service is good. I would like more options for the check in systems and more options for credit card processing.

    Pros

    Ease of use

    Cons

    Need more options for check in system. The ability to group members by class attended.

    Review Source: Capterra

  • Jake from Fit24

    Number of employees: 2-10 employees

    October 2016

    Wyoming gym owner

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    eFit continues to make great improvements to their software. I've been using eFit at my gym since 2008. Customer service is always helpful resolving problems and answering general questions. I recommend eFit Financial for any gym or studio. The program works great for 24hr access and now I can finally use the program on the Apple computers here at my gym! Thank you tech support and especially Amanda Herber!

    Pros

    I can use my Macbook Pro and iMac now!

    Cons

    Scheduler - I haven't checked it out recently because I use Mindbody for all of the classes so maybe it's better than I think.

    Review Source: Capterra

    Response: eFit Financial, eFit Financial, Inc.

    October 2016

    Thanks for taking the time to provide a review of eFit Financial's fitness management software, Jake! We're looking forward to working with you to see how we can support your scheduling needs. We'd welcome any specific feedback you have on our gym scheduling features as we continue to improve it.

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