eFit Financial Software

Great for its intended purpose

Pros

It allows for a quick and efficient collection of payments. Also like that the hassle of collecting outstanding balances is handled by the efit team.

Cons

From what I hear from my members, the member portal does not sound like it’s very intuitive. I get members ask me every so often about being able to check their transaction history on their end so they can retrieve a receipt of their payments or also how they can update their payment method.

Just recently eFit has updated it's functionality which will help business owners. Much improvement!

Pros

The ease of use is fantastic! It is incredibly easy to navigate this site- even for the less avid user. It is incredibly easy for a business owner to train someone up on this software.

Cons

I can't make changes to the templates and add in my own forms or any other documents. I would like to be able to utilize the electronic signature more efficiently, however without giving the business owners access, it makes it challenging to run our business efficiently.

Been using this software for over 6 years, overall pretty satisfied.

Pros

Customer service is good. Staff often catch mistakes that myself or my employees have made, and have called us to correct or confirm the issues.

Cons

Sometimes certain features will not work with use of very popular browsers. It's often difficult to locate certain software functions as well.

Customer service is on point!

Keeping track of our clients is much easier. It provides Room to grow. It also has some helpful tools.

Pros

There are various ways of keeping track of our clients. It has a lot of room to let us grow. As we continue to grow we will continue to use it.

Cons

I don't use it as much to know the glitches yet. One of the things I find odd is that I have to use internet explorer with it.

A few bumps to start

Pros

Once working, sign ups and member data flows very easy. It's interface is great for a 24/7 gym such as ours.

Cons

They only work with one hardware company. On the day we opened sign ups, the customer service was slow when we needed them. The new member sign up button is too small. They need an app for the phone.

System is outdated and not user friendly. Unable to make changes or run desirable reports

houses customer data and auto billing

Pros

nothing really stands out to be honest. Most likely I would say that the customer service it your best attribute

Cons

once you enter something you can not make any changes.
Not user friendly
Reporting features very limited and non-manipulative
Both our locations member data does not merge

The Efit platform works great for managing the accounts at my small 24/7 Fitness Center.

Automatic collection of my members' dues.

Pros

The collection of dues from my members is seamless. Could not manage my fitness center without Efit.

Cons

Having to replace accounts to do small edits is not very efficient. Occasionally the interface with Brivo has some issues.

My orginal contact was excellent. Since then I have been passed to several ppl who are not as great.

Pros

I find the program user friednly to sign members up and locate the information about each members. Also adding different packages is very easy as well.

Cons

It is hard to find and print billing reports. I no longer have any contacts at e-fit to assist. The communication when team members leave is terrible.

Great customer service!

Able to sign members up with ease!

Pros

For the most part, very easy to use! We have a pretty simple operation and it works perfectly for our needs.

Cons

Sometimes, it takes a lot of steps to be able to achieve what you would like to and what you are trying to find is not where you think it will be.

Efit is an amazing software for all gym managers as well as users.

Efit just like the name is an excellent companion for gym managers and users as it ensures you get appointments on time and reminds you of any activity that you require to do e.g. renewal of membership subscription.

Pros

Its very efficient on calculations and storage of data, has excellent phone call customer service that solves problems fast, its cost effective given the services it offers, automatically keeps members updated on appointments and renewal dates, offers online bookings which drive more sales, have POS system incase members want to buy something from the gym or gym store, it is accessible 24 hours day and night now limitations.

Cons

I have not seen any cons so far the software handles all gym business with ease and makes work very easy and automated no need for paperwork. However live support would do the software much better.

It was helpful but needs some work

Pros

I like the feel and the interface. Its very user friendly and the 24/7 part is very nice and helpful!

Cons

Sometimes the app will crash while you are using it. Also you have to redownload it just to get it to work

Overall the software does everything that gets the job done.

Pros

We've used it since 2004, get's the job done, has a ton of reports and you have the best customer service.

Cons

Not user friendly for our customers, no calendar for website, always run into querks with the activity scheduler, does not have features that competitors now have.

We have been having software issues.

Pros

The Monthly fees are reasonable and that we do receive our funds. The customer service team is always available to help, but having to call them takes time from other important tasks.

Cons

The software is not very user friendly, software bugs, some other issues. The main problem is the system constantly timing out on us.

Quality Product

The service is exactly what we need for our facility.The staff is a phone call away when we have any questions or need assistance.

Good, could be better

Overall, we are happy with Efit but will always explore other avenues for the best interest of our business. We always try to inform Efit that we are a smaller club and every dollar counts for us. I do have to praise the Customer Support, they are great to deal with. I deal ALOT with our reps is lucky to have him, A+++++

Thanks for the support!

Thanks for the support! Staff are always helpful as they can be. They are almost always very polite to my members, which is SUPER important when running a business. I'd like a few changes in the software, but nothing major.

Pros

Various report options. Blast emails. Connectivity to other software I use.

Cons

I can't use a Yahoo email account, such a pain. My members can't cancel their own reservations from the scheduler (would be nice to have that as an option that gyms could turn on/off as appropriate for the situation.) Finding certain things I'm looking for can be a maze so sometimes I just call and ask since it's just faster than hunting for an hour lol

Greatly disappointed

I feel things are made very difficult to help resolve a customers account with fees. I feel by making it so difficult it in return causes customers to want to leave our facility losing not only us money, but you as our processing company. I feel if things are this difficult and i cant be the only person feeling this, then they should be better explained in great detail when someone is asking about products and services. When i asked about fees in the beginning it was explained to me that efit will do what is best for the customer. When you have a customer that refers several members, has multiple people on his own account, and also purchases other services with the club, it seems almost ridiculous to force him to take time away from his 12 hour day to go into a bank to get a print out letter of fraud on his account. I have 2 locations and lots of members and this isn't a common request i have had. I feel greatly disappointed on how this was handled.

Pros

not difficult to operate.

Cons

the lack of understanding and compassion if clubs lose members due to e fit being unreasonable.

Good software, Really helpful, knowlegable staff

Plenty of uses in the software and really helpful staff. Pretty easy to use once everything is populated with your businesses information and calender.

Pros

Nice staff. Plenty of uses.

Cons

Can't check members into separate categories or track classes without using the calender.

Efit review

Customer service is good. I would like more options for the check in systems and more options for credit card processing.

Pros

Ease of use

Cons

Need more options for check in system. The ability to group members by class attended.

Wyoming gym owner

eFit continues to make great improvements to their software. I've been using eFit at my gym since 2008. Customer service is always helpful resolving problems and answering general questions. I recommend eFit Financial for any gym or studio. The program works great for 24hr access and now I can finally use the program on the Apple computers here at my gym! Thank you tech support and especially Amanda Herber!

Pros

I can use my Macbook Pro and iMac now!

Cons

Scheduler - I haven't checked it out recently because I use Mindbody for all of the classes so maybe it's better than I think.