eFit
eFit
About eFit
eFit Financial is a cloud-based gym and fitness center management solution that allows clients to automate tasks and track payments in real time. This software caters to clubs of all sizes and types, including aerobics, personal training, boxing and martial arts facilities.
eFit Financial lets users manage memberships, schedule personal trainers, generate trainer payroll and manage invoices. It provides gym members with online scheduling, registrations and bill payment options.
Primary features of the solution include billing and payment collection, membership management, time and attendance management, online portal management, inventory control and scheduling. The solution is compatible with various browsers across a range of devices such as desktops, smartp...
Showing 1 - 5 of 35 reviews
Jake
Company size: 2-10 employees
Industry: Health, Wellness and Fitness
Time used: More than 2 years
Review Source: CapterraÂ
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
October 2016
Wyoming gym owner
eFit continues to make great improvements to their software. I've been using eFit at my gym since 2008. Customer service is always helpful resolving problems and answering general questions. I recommend eFit Financial for any gym or studio. The program works great for 24hr access and now I can finally use the program on the Apple computers here at my gym! Thank you tech support and especially Amanda Herber!
Pros
I can use my Macbook Pro and iMac now!
Cons
Scheduler - I haven't checked it out recently because I use Mindbody for all of the classes so maybe it's better than I think.
Response from eFit Financial
Thanks for taking the time to provide a review of eFit Financial's fitness management software, Jake! We're looking forward to working with you to see how we can support your scheduling needs. We'd welcome any specific feedback you have on our gym scheduling features as we continue to improve it.
Replied October 2016
Lea
Time used: More than 2 years
Review Source: CapterraÂ
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
June 2018
Just recently eFit has updated it's functionality which will help business owners. Much improvement!
Pros
The ease of use is fantastic! It is incredibly easy to navigate this site- even for the less avid user. It is incredibly easy for a business owner to train someone up on this software.
Cons
I can't make changes to the templates and add in my own forms or any other documents. I would like to be able to utilize the electronic signature more efficiently, however without giving the business owners access, it makes it challenging to run our business efficiently.
Response from eFit Financial
Lea, thank you for your kind words and recommendation. We are always happy to help our clients by enhancing our product. We'd like to learn more about your thoughts on template customization and electronic signatures. Please call us at 877-772-3348 to speak to our team. Thank you for the opportunity to serve you and your business. We look forward to our continued partnership! -- The eFit Team
Replied June 2018
Michael
Company size: 1 employee
Industry: Health, Wellness and Fitness
Time used: More than 2 years
Review Source: CapterraÂ
This review was submitted organically. No incentive was offered
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
October 2019
go with another company
Not good
Pros
All my membership agreements are online, this ended having to file paper membership agreements.
Cons
I can not customize each membership agreement which made running some sales difficult. Many other things, the online gym sign ups do not include a signature that appears on the membership agreement which makes it impossible to take someone to collections if needed. Every time I call efit with a question 9 times out of 10 they would not have an answer for me.
Reasons for choosing eFit
Reference from other club
Response from eFit Financial
Hi, Michael. Thank you for taking the time to share your feedback. We're glad to hear that you've been able to take your membership agreements online with the help of our software. We'd like to help address the challenges that you're experiencing with custom agreements and signatures. Please contact us at 877-772-3348 so that we can get more detail on your needs. Thank you for the opportunity to serve your business. -- The eFit Team
Replied October 2019
Geoffrey
Time used: More than 2 years
Review Source: CapterraÂ
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
June 2018
Been using this software for over 6 years, overall pretty satisfied.
Pros
Customer service is good. Staff often catch mistakes that myself or my employees have made, and have called us to correct or confirm the issues.
Cons
Sometimes certain features will not work with use of very popular browsers. It's often difficult to locate certain software functions as well.
Response from eFit Financial
Geoffrey, it is great to hear from a satisfied client of over 6 years. At eFit, we take pride in developing and maintaining long-term partnerships with our clients. We'd like to learn more about how we can improve your experience with our user interface. Please contact us at 877-772-3348. We look forward to continuing to provide you with support for many years to come! ¿ The eFit Team
Replied June 2018
Geoffrey
Company size: 2-10 employees
Industry: Health, Wellness and Fitness
Time used: More than 2 years
Review Source: CapterraÂ
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
April 2017
Thanks for the support!
Thanks for the support! Staff are always helpful as they can be. They are almost always very polite to my members, which is SUPER important when running a business. I'd like a few changes in the software, but nothing major.
Pros
Various report options. Blast emails. Connectivity to other software I use.
Cons
I can't use a Yahoo email account, such a pain. My members can't cancel their own reservations from the scheduler (would be nice to have that as an option that gyms could turn on/off as appropriate for the situation.) Finding certain things I'm looking for can be a maze so sometimes I just call and ask since it's just faster than hunting for an hour lol
