eFit Financial Software

Pros

The ease of use is fantastic! It is incredibly easy to navigate this site- even for the less avid user. It is incredibly easy for a business owner to train someone up on this software.

Cons

I can't make changes to the templates and add in my own forms or any other documents. I would like to be able to utilize the electronic signature more efficiently, however without giving the business owners access, it makes it challenging to run our business efficiently.

Pros

Customer service is good. Staff often catch mistakes that myself or my employees have made, and have called us to correct or confirm the issues.

Cons

Sometimes certain features will not work with use of very popular browsers. It's often difficult to locate certain software functions as well.

Keeping track of our clients is much easier. It provides Room to grow. It also has some helpful tools.

Pros

There are various ways of keeping track of our clients. It has a lot of room to let us grow. As we continue to grow we will continue to use it.

Cons

I don't use it as much to know the glitches yet. One of the things I find odd is that I have to use internet explorer with it.

Pros

Once working, sign ups and member data flows very easy. It's interface is great for a 24/7 gym such as ours.

Cons

They only work with one hardware company. On the day we opened sign ups, the customer service was slow when we needed them. The new member sign up button is too small. They need an app for the phone.

houses customer data and auto billing

Pros

nothing really stands out to be honest. Most likely I would say that the customer service it your best attribute

Cons

once you enter something you can not make any changes.
Not user friendly
Reporting features very limited and non-manipulative
Both our locations member data does not merge

Automatic collection of my members' dues.

Pros

The collection of dues from my members is seamless. Could not manage my fitness center without Efit.

Cons

Having to replace accounts to do small edits is not very efficient. Occasionally the interface with Brivo has some issues.

Pros

I find the program user friednly to sign members up and locate the information about each members. Also adding different packages is very easy as well.

Cons

It is hard to find and print billing reports. I no longer have any contacts at e-fit to assist. The communication when team members leave is terrible.

Able to sign members up with ease!

Pros

For the most part, very easy to use! We have a pretty simple operation and it works perfectly for our needs.

Cons

Sometimes, it takes a lot of steps to be able to achieve what you would like to and what you are trying to find is not where you think it will be.

Pros

We've used it since 2004, get's the job done, has a ton of reports and you have the best customer service.

Cons

Not user friendly for our customers, no calendar for website, always run into querks with the activity scheduler, does not have features that competitors now have.

Pros

The Monthly fees are reasonable and that we do receive our funds. The customer service team is always available to help, but having to call them takes time from other important tasks.

Cons

The software is not very user friendly, software bugs, some other issues. The main problem is the system constantly timing out on us.

The service is exactly what we need for our facility.The staff is a phone call away when we have any questions or need assistance.

Overall, we are happy with Efit but will always explore other avenues for the best interest of our business. We always try to inform Efit that we are a smaller club and every dollar counts for us. I do have to praise the Customer Support, they are great to deal with. I deal ALOT with our reps is lucky to have him, A+++++

Thanks for the support! Staff are always helpful as they can be. They are almost always very polite to my members, which is SUPER important when running a business. I'd like a few changes in the software, but nothing major.

Pros

Various report options. Blast emails. Connectivity to other software I use.

Cons

I can't use a Yahoo email account, such a pain. My members can't cancel their own reservations from the scheduler (would be nice to have that as an option that gyms could turn on/off as appropriate for the situation.) Finding certain things I'm looking for can be a maze so sometimes I just call and ask since it's just faster than hunting for an hour lol

I feel things are made very difficult to help resolve a customers account with fees. I feel by making it so difficult it in return causes customers to want to leave our facility losing not only us money, but you as our processing company. I feel if things are this difficult and i cant be the only person feeling this, then they should be better explained in great detail when someone is asking about products and services. When i asked about fees in the beginning it was explained to me that efit will do what is best for the customer. When you have a customer that refers several members, has multiple people on his own account, and also purchases other services with the club, it seems almost ridiculous to force him to take time away from his 12 hour day to go into a bank to get a print out letter of fraud on his account. I have 2 locations and lots of members and this isn't a common request i have had. I feel greatly disappointed on how this was handled.

Pros

not difficult to operate.

Cons

the lack of understanding and compassion if clubs lose members due to e fit being unreasonable.

Plenty of uses in the software and really helpful staff.
Pretty easy to use once everything is populated with your businesses information and calender.

Pros

Nice staff. Plenty of uses.

Cons

Can't check members into separate categories or track classes without using the calender.

Customer service is good. I would like more options for the check in systems and more options for credit card processing.

Pros

Ease of use

Cons

Need more options for check in system. The ability to group members by class attended.

eFit continues to make great improvements to their software. I've been using eFit at my gym since 2008. Customer service is always helpful resolving problems and answering general questions. I recommend eFit Financial for any gym or studio. The program works great for 24hr access and now I can finally use the program on the Apple computers here at my gym! Thank you tech support and especially Amanda Herber!

Pros

I can use my Macbook Pro and iMac now!

Cons

Scheduler - I haven't checked it out recently because I use Mindbody for all of the classes so maybe it's better than I think.

Advice to Others

Overall I like it better than the over-complicated Mindbody program but I need a great scheduler.

There is an intermittent problem when a member is cancelled sometimes it will not automatically delete the user from Brivo so the user still has access. We are all aware of it here so we usually double check Brivo when a member is cancelled.

Efit has been a wonderful team to work with. With every concern, everyone has been helpful at every turn.Everyone I have worked with did everything they could to make every transition as smooth as possible. From learning to set the system up with training, to having to transfer to a new management team, everyone has been professional and helpful.

Pros

I like that there are many ways to view the history of client information to best serve our members.

Cons

It's funny the pros are a little bit of the cons, as there is so many ways to delve into the client history that I wasn't able to get to as many methods as I would have liked.

Advice to Others

Video training that groups could use, just in case the facility is larger or team members are greater.

Entering new members is simple. I like the reports sections. . .adjusting accounts, credits and debits is tedious.

Customer service has been excellent. I have worked with the support staff several times and I appreciate her patience. She does an excellent job in explaining procedures.

Wonderful customer service and help is around every corner and that is a huge necessity . There are sooo many report options it's rather overwhelming and may be a bit too much. Not a huge fan of the Activity Scheduler. Packages are really difficult to put together and, aesthetically, it just doesn't look good. Member Maintenance is nice to work with and user friendly