eFit Financial Software

Pros

We've used it since 2004, get's the job done, has a ton of reports and you have the best customer service.

Cons

Not user friendly for our customers, no calendar for website, always run into querks with the activity scheduler, does not have features that competitors now have.

Pros

The Monthly fees are reasonable and that we do receive our funds. The customer service team is always available to help, but having to call them takes time from other important tasks.

Cons

The software is not very user friendly, software bugs, some other issues. The main problem is the system constantly timing out on us.

The service is exactly what we need for our facility.The staff is a phone call away when we have any questions or need assistance.

Overall, we are happy with Efit but will always explore other avenues for the best interest of our business. We always try to inform Efit that we are a smaller club and every dollar counts for us. I do have to praise the Customer Support, they are great to deal with. I deal ALOT with our reps is lucky to have him, A+++++

Thanks for the support! Staff are always helpful as they can be. They are almost always very polite to my members, which is SUPER important when running a business. I'd like a few changes in the software, but nothing major.

Pros

Various report options. Blast emails. Connectivity to other software I use.

Cons

I can't use a Yahoo email account, such a pain. My members can't cancel their own reservations from the scheduler (would be nice to have that as an option that gyms could turn on/off as appropriate for the situation.) Finding certain things I'm looking for can be a maze so sometimes I just call and ask since it's just faster than hunting for an hour lol

I feel things are made very difficult to help resolve a customers account with fees. I feel by making it so difficult it in return causes customers to want to leave our facility losing not only us money, but you as our processing company. I feel if things are this difficult and i cant be the only person feeling this, then they should be better explained in great detail when someone is asking about products and services. When i asked about fees in the beginning it was explained to me that efit will do what is best for the customer. When you have a customer that refers several members, has multiple people on his own account, and also purchases other services with the club, it seems almost ridiculous to force him to take time away from his 12 hour day to go into a bank to get a print out letter of fraud on his account. I have 2 locations and lots of members and this isn't a common request i have had. I feel greatly disappointed on how this was handled.

Pros

not difficult to operate.

Cons

the lack of understanding and compassion if clubs lose members due to e fit being unreasonable.

Plenty of uses in the software and really helpful staff.
Pretty easy to use once everything is populated with your businesses information and calender.

Pros

Nice staff. Plenty of uses.

Cons

Can't check members into separate categories or track classes without using the calender.

Customer service is good. I would like more options for the check in systems and more options for credit card processing.

Pros

Ease of use

Cons

Need more options for check in system. The ability to group members by class attended.

eFit continues to make great improvements to their software. I've been using eFit at my gym since 2008. Customer service is always helpful resolving problems and answering general questions. I recommend eFit Financial for any gym or studio. The program works great for 24hr access and now I can finally use the program on the Apple computers here at my gym! Thank you tech support and especially Amanda Herber!

Pros

I can use my Macbook Pro and iMac now!

Cons

Scheduler - I haven't checked it out recently because I use Mindbody for all of the classes so maybe it's better than I think.

Advice to Others

Overall I like it better than the over-complicated Mindbody program but I need a great scheduler.

There is an intermittent problem when a member is cancelled sometimes it will not automatically delete the user from Brivo so the user still has access. We are all aware of it here so we usually double check Brivo when a member is cancelled.

Efit has been a wonderful team to work with. With every concern, everyone has been helpful at every turn.Everyone I have worked with did everything they could to make every transition as smooth as possible. From learning to set the system up with training, to having to transfer to a new management team, everyone has been professional and helpful.

Pros

I like that there are many ways to view the history of client information to best serve our members.

Cons

It's funny the pros are a little bit of the cons, as there is so many ways to delve into the client history that I wasn't able to get to as many methods as I would have liked.

Advice to Others

Video training that groups could use, just in case the facility is larger or team members are greater.

Entering new members is simple. I like the reports sections. . .adjusting accounts, credits and debits is tedious.

Customer service has been excellent. I have worked with the support staff several times and I appreciate her patience. She does an excellent job in explaining procedures.

Wonderful customer service and help is around every corner and that is a huge necessity . There are sooo many report options it's rather overwhelming and may be a bit too much. Not a huge fan of the Activity Scheduler. Packages are really difficult to put together and, aesthetically, it just doesn't look good. Member Maintenance is nice to work with and user friendly

I spent several years with the same billing company. I was familiar with their software and resistant to change, however, circumstances became such that I had no choice. EFit has gone over and above to make sure that I am comfortable and completely trained on the software. The customer service has been first rate. I would highly recommend them.

Pro: CUSTOMER SERVICE. Any time I have a question, I have contact information to a real person at the company that generally replies in under 24 hours. That is a huge deal when it comes to best serving the members in my gym, and when I am uncertain about something.
Pro: Training. I've been offered several times to be trained on the service, and it has been offered to my employees as well. It is just part of the program. It took me about a week to get familiar with the software, but past that it was generally easy to use. Any question I had after the training, I got a reply and answer in under 24 hours and someone offered to do a live training with me on any question I had.

Con: Sometimes when renewing a membership, it does not activate the access card paired with the account, but I believe there is a reminder when renewing an account that tells you to "remember to activate the card in Brivo(the access card system)"
Con: It is exclusively partnered with Constellation Payments and they charge the member $30 for a declined transaction. I think that charge is steep, but that is what Constellation Payments does. Maybe have a couple payment processor options.

Overall: very happy with the service. I can do anything from scheduling to billing to point of sale. Easy to use, and I can access it from my couch at home. The only thing I'd want is possibly another payment processor as stated above.

I have lost clients due to their collection tactics. I have asked them on several occasions to contact the fitness center prior to harassing our clients. We have a valued personal relationship with each of our clients. I would much rather make a phone call to my client to update their credit card information. Efit sends threatening letter, emails and calls. It is overall not user friendly and out dated. The customer service representatives are friendly, and help to the best of their ability, but the software is terrible. Looking forward to the end of my contract so that I can find a real software that fits our needs.

eFit Financial is a great system. We can call them with our questions and they always have the answers!

It is with great pleasure that I can offer an overall excellent recommendation for the eFit Club Management Software and Services. The customer service is the best in the industry in my opinion. In addition, I've received nothing but positive feedback from members of our club that have had contact with eFit Customer Service. Always polite, professional and courteous to our members.

The software solution offers best-of-breed functions and features and is competitively priced to provide an excellent ROI.

The services that eFit provides saves my staff time and headaches in the back-office routines that are required for any health/fitness club.

Overall... an EXCELLENT rating !

This software has absolutely every report you can possibly imagine! It is very easy for the beginner to use yet provides a tremendous amount of data for the more advanced accountant.

My staff rarely has issues, however when we do, the customer service staff is always very knowledgeable and accommodating.

There is a lot of versatility as well. I run two divisions and the software allows different ways to track different revenue streams.

The efit software has been a great service to helping operate our fitness gyms. Not having to collect monthly dues from patients is a major time server. The ease of being able to view all transactions, billing dates, exp dates, etc. is beneficial to reduce errors during cycles beforehand.
The customer service department is outstanding. Any time I have a question, I am confident that it will be answered promptly and effectively. They are always willing to help and go the extra mile to resolve issues. Voice mails / emails are always returned with any advice needed. I can't say enough about this department, excellent job with the training.
The only con would be not having latest program on the computer can sometimes slow things down, but this is not an efit issue.

Efit Financial is a wonder service for our health clubs. We have 5 different locations through out the tri state area and never had a bad experience with this soft ware. The program is really easy to use, and its web based so I can log in anywhere to do my work. Very easy to understand if you would have questions they are all very quick to get things set up and trained.