eFit Financial Software


 

eFit Financial is a cloud-based gym and fitness center management solution that allows clients to automate tasks and track payments in real time. This software caters to clubs of all sizes and types, including aerobics, personal training, boxing and martial arts facilities.

eFit Financial lets users manage memberships, schedule personal trainers, generate trainer payroll and manage invoices. It provides gym members with online scheduling, registrations and bill payment options.

Primary features of the solution include billing and payment collection, membership management, time and attendance management, online portal management, inventory control and scheduling. The solution is compatible with various browsers across a range of devices such as desktops, smartphones and tablets.

eFit Finance can be integrated with a third-party Full-Service Advantage solution, allowing clubs to access cloud-based applications and outsource all payment processing, billing and collections. Customers include World Gym, Pro Fitness USA, My Personal Trainer, Gym X, Rock Club and AHC.

 

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Supported Operating System(s):
Web browser (OS agnostic)

32 Reviews of eFit Financial

 

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Software Advice Reviews (2)
More Reviews (30)

Showing 1-2 of 2

Moses from MAESTROS LEADERSHIP TEAM
Specialty: Charitable organization
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Efit is an amazing software for all gym managers as well as users.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Efit just like the name is an excellent companion for gym managers and users as it ensures you get appointments on time and reminds you of any activity that you require to do e.g. renewal of membership subscription.

Pros

Its very efficient on calculations and storage of data, has excellent phone call customer service that solves problems fast, its cost effective given the services it offers, automatically keeps members updated on appointments and renewal dates, offers online bookings which drive more sales, have POS system incase members want to buy something from the gym or gym store, it is accessible 24 hours day and night now limitations.

Cons

I have not seen any cons so far the software handles all gym business with ease and makes work very easy and automated no need for paperwork. However live support would do the software much better.

Review Source
 
 

Nicholas from Jefferson University
Specialty: Community centers
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

It was helpful but needs some work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like the feel and the interface. Its very user friendly and the 24/7 part is very nice and helpful!

Cons

Sometimes the app will crash while you are using it. Also you have to redownload it just to get it to work

Review Source
 
 
 
Showing 1-20 of 30

Lea from Maximize Fitness

June 2018

June 2018

Just recently eFit has updated it's functionality which will help business owners. Much improvement!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of use is fantastic! It is incredibly easy to navigate this site- even for the less avid user. It is incredibly easy for a business owner to train someone up on this software.

Cons

I can't make changes to the templates and add in my own forms or any other documents. I would like to be able to utilize the electronic signature more efficiently, however without giving the business owners access, it makes it challenging to run our business efficiently.

Review Source: Capterra

  Response: eFit Financial, eFit Financial, Inc.

Date: June 2018

June 2018

 

Lea, thank you for your kind words and recommendation. We are always happy to help our clients by enhancing our product. We'd like to learn more about your thoughts on template customization and electronic signatures. Please call us at 877-772-3348 to speak to our team. Thank you for the opportunity to serve you and your business. We look forward to our continued partnership! -- The eFit Team

 

Geoffrey from Tornado Fitness LLC

June 2018

June 2018

Been using this software for over 6 years, overall pretty satisfied.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Customer service is good. Staff often catch mistakes that myself or my employees have made, and have called us to correct or confirm the issues.

Cons

Sometimes certain features will not work with use of very popular browsers. It's often difficult to locate certain software functions as well.

Review Source: Capterra

  Response: eFit Financial, eFit Financial, Inc.

Date: June 2018

June 2018

 

Geoffrey, it is great to hear from a satisfied client of over 6 years. At eFit, we take pride in developing and maintaining long-term partnerships with our clients. We'd like to learn more about how we can improve your experience with our user interface. Please contact us at 877-772-3348. We look forward to continuing to provide you with support for many years to come! ¿ The eFit Team

 

Suani from R Gym-Water's Edge Chiro

June 2018

June 2018

Customer service is on point!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Keeping track of our clients is much easier. It provides Room to grow. It also has some helpful tools.

Pros

There are various ways of keeping track of our clients. It has a lot of room to let us grow. As we continue to grow we will continue to use it.

Cons

I don't use it as much to know the glitches yet. One of the things I find odd is that I have to use internet explorer with it.

Review Source: Capterra

  Response: eFit Financial, eFit Financial, Inc.

Date: June 2018

June 2018

 

Suani, thank you for your recommendation. We¿re grateful for the opportunity to serve you and your business. We look forward to our continued partnership as your business continues to grow! -- The eFit Team

 


June 2018

June 2018

A few bumps to start

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Once working, sign ups and member data flows very easy. It's interface is great for a 24/7 gym such as ours.

Cons

They only work with one hardware company. On the day we opened sign ups, the customer service was slow when we needed them. The new member sign up button is too small. They need an app for the phone.

Review Source: Capterra

  Response: eFit Financial, eFit Financial, Inc.

Date: June 2018

June 2018

 

Thank you for taking the time to share your feedback. We're glad to hear that you've enjoyed using our software at your 24/7 gym. We¿d like to learn more about how we can improve your experience with our system and our team. Please contact us at 877-772-3348 so that we can assist you. Thank you for the opportunity to serve your business. -- The eFit Team

 

Christy from Delaware Swim and Fitness
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

System is outdated and not user friendly. Unable to make changes or run desirable reports

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

houses customer data and auto billing

Pros

nothing really stands out to be honest. Most likely I would say that the customer service it your best attribute

Cons

once you enter something you can not make any changes.
Not user friendly
Reporting features very limited and non-manipulative
Both our locations member data does not merge

Review Source: Capterra

  Response: eFit Financial, eFit Financial, Inc.

Date: June 2018

June 2018

 

Christy, thank you for your feedback. We're glad you've enjoyed our customer service and automatic billing. We¿d like to learn more about how we can improve your experience with reporting and data management. Please call 877-772-3348 to speak with our support team about your needs. We appreciate the opportunity to work with you and your business. ¿ The eFit Team

 

Phillip from Winterset Fitness Express

June 2018

June 2018

The Efit platform works great for managing the accounts at my small 24/7 Fitness Center.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Automatic collection of my members' dues.

Pros

The collection of dues from my members is seamless. Could not manage my fitness center without Efit.

Cons

Having to replace accounts to do small edits is not very efficient. Occasionally the interface with Brivo has some issues.

Review Source: Capterra

  Response: eFit Financial, eFit Financial, Inc.

Date: June 2018

June 2018

 

Hi, Phillip. Thank you for taking the time to share your thoughts on eFit's software. We're glad to hear that the product has helped with account management and dues collection at your fitness center. We'd like to learn more about your experience with Brivo. Please call 877-772-3348 to speak with our support team. Thank you for your business! -- The eFit Team

 

Jenifer from Convene at 780 Third Avenue

June 2018

June 2018

My orginal contact was excellent. Since then I have been passed to several ppl who are not as great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support
Pros

I find the program user friednly to sign members up and locate the information about each members. Also adding different packages is very easy as well.

Cons

It is hard to find and print billing reports. I no longer have any contacts at e-fit to assist. The communication when team members leave is terrible.

Review Source: Capterra

  Response: eFit Financial, eFit Financial, Inc.

Date: June 2018

June 2018

 

Jenifer, thank you for sharing your feedback on eFit Financial. We¿re glad we could provide you with user-friendly tools to manage your members and class packages. We¿re sorry to hear that you were disappointed with your recent customer service experience. At eFit, we aim to provide personalized service to all our clients. A member of our team will contact you shortly to address your concerns. You can reach us any time during business hours at 877-772-3348. Thank you for your business and partnership. -- The eFit Team

 

Kelly from Convene
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

Great customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Able to sign members up with ease!

Pros

For the most part, very easy to use! We have a pretty simple operation and it works perfectly for our needs.

Cons

Sometimes, it takes a lot of steps to be able to achieve what you would like to and what you are trying to find is not where you think it will be.

Review Source: Capterra

  Response: eFit Financial, eFit Financial, Inc.

Date: June 2018

June 2018

 

Hi, Kelly. Thank you for taking the time to share your thoughts on our software and services. We're so glad to hear that you¿ve enjoyed our customer service and easy-to-use features. We'd like to learn more about your feedback on our user interface. Please call 877-772-3348 to speak with our support team. Thank you for your business and partnership. -- The eFit Team

 

Fran from The Gym
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Overall the software does everything that gets the job done.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We've used it since 2004, get's the job done, has a ton of reports and you have the best customer service.

Cons

Not user friendly for our customers, no calendar for website, always run into querks with the activity scheduler, does not have features that competitors now have.

Review Source: Capterra
 

Laura from Serendipity Women's Fitness
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

We have been having software issues.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The Monthly fees are reasonable and that we do receive our funds. The customer service team is always available to help, but having to call them takes time from other important tasks.

Cons

The software is not very user friendly, software bugs, some other issues. The main problem is the system constantly timing out on us.

Review Source: Capterra
 

Jason from South Allegheny Community Fitness Center

April 2017

April 2017

Quality Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The service is exactly what we need for our facility.The staff is a phone call away when we have any questions or need assistance.

Review Source: Capterra
 

Joe from Average Joe's Fitness

April 2017

April 2017

Good, could be better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, we are happy with Efit but will always explore other avenues for the best interest of our business. We always try to inform Efit that we are a smaller club and every dollar counts for us. I do have to praise the Customer Support, they are great to deal with. I deal ALOT with our reps is lucky to have him, A+++++

Review Source: Capterra
 

Geoffrey from Tornado Fitness
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Thanks for the support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Thanks for the support! Staff are always helpful as they can be. They are almost always very polite to my members, which is SUPER important when running a business. I'd like a few changes in the software, but nothing major.

Pros

Various report options. Blast emails. Connectivity to other software I use.

Cons

I can't use a Yahoo email account, such a pain. My members can't cancel their own reservations from the scheduler (would be nice to have that as an option that gyms could turn on/off as appropriate for the situation.) Finding certain things I'm looking for can be a maze so sometimes I just call and ask since it's just faster than hunting for an hour lol

Review Source: Capterra
 

derek from healthy evolution fitness.

April 2017

April 2017

Greatly disappointed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support

I feel things are made very difficult to help resolve a customers account with fees. I feel by making it so difficult it in return causes customers to want to leave our facility losing not only us money, but you as our processing company. I feel if things are this difficult and i cant be the only person feeling this, then they should be better explained in great detail when someone is asking about products and services. When i asked about fees in the beginning it was explained to me that efit will do what is best for the customer. When you have a customer that refers several members, has multiple people on his own account, and also purchases other services with the club, it seems almost ridiculous to force him to take time away from his 12 hour day to go into a bank to get a print out letter of fraud on his account. I have 2 locations and lots of members and this isn't a common request i have had. I feel greatly disappointed on how this was handled.

Pros

not difficult to operate.

Cons

the lack of understanding and compassion if clubs lose members due to e fit being unreasonable.

Review Source: Capterra

  Response: eFit Financial, eFit Financial, Inc.

Date: May 2017

May 2017

 

Derek,

Thank you for your review of our service. Customer service is always our top priority here at eFit Financial. We depend on customers like you to let us know if there is ever an issue. Your business success and member retention are important to us. I¿d like to speak to you further to discuss the specific situation to see how we can come to a beneficial solution to help you and your members. Please call our customer service line at 877-772-3348 and ask for me directly. It would be my pleasure to assist you with your business needs.

Brianna Ballast
Director of Operations
eFit Financial

 

Elbert E. from Next level fitness
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Good software, Really helpful, knowlegable staff

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Plenty of uses in the software and really helpful staff.
Pretty easy to use once everything is populated with your businesses information and calender.

Pros

Nice staff. Plenty of uses.

Cons

Can't check members into separate categories or track classes without using the calender.

Review Source: Capterra
 

Jim D from Your Fitness 365 #2 LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Efit review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customer service is good. I would like more options for the check in systems and more options for credit card processing.

Pros

Ease of use

Cons

Need more options for check in system. The ability to group members by class attended.

Review Source: Capterra
 

Jake from Fit24
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Wyoming gym owner

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

eFit continues to make great improvements to their software. I've been using eFit at my gym since 2008. Customer service is always helpful resolving problems and answering general questions. I recommend eFit Financial for any gym or studio. The program works great for 24hr access and now I can finally use the program on the Apple computers here at my gym! Thank you tech support and especially Amanda Herber!

Pros

I can use my Macbook Pro and iMac now!

Cons

Scheduler - I haven't checked it out recently because I use Mindbody for all of the classes so maybe it's better than I think.

Advice to Others

Overall I like it better than the over-complicated Mindbody program but I need a great scheduler.

There is an intermittent problem when a member is cancelled sometimes it will not automatically delete the user from Brivo so the user still has access. We are all aware of it here so we usually double check Brivo when a member is cancelled.

Review Source: Capterra

  Response: eFit Financial, eFit Financial, Inc.

Date: October 2016

October 2016

 

Thanks for taking the time to provide a review of eFit Financial's fitness management software, Jake! We're looking forward to working with you to see how we can support your scheduling needs. We'd welcome any specific feedback you have on our gym scheduling features as we continue to improve it.

 

DIORI from VIVAFIT
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

Efit efficient and effective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Efit has been a wonderful team to work with. With every concern, everyone has been helpful at every turn.Everyone I have worked with did everything they could to make every transition as smooth as possible. From learning to set the system up with training, to having to transfer to a new management team, everyone has been professional and helpful.

Pros

I like that there are many ways to view the history of client information to best serve our members.

Cons

It's funny the pros are a little bit of the cons, as there is so many ways to delve into the client history that I wasn't able to get to as many methods as I would have liked.

Advice to Others

Video training that groups could use, just in case the facility is larger or team members are greater.

Review Source: Capterra
 

Laura from Leeswburg Regional Medical Center, Wellness Services

March 2016

March 2016

Sometimes confusing. Difficulty in debiting and crediting; do not like automated rejections.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Entering new members is simple. I like the reports sections. . .adjusting accounts, credits and debits is tedious.

Customer service has been excellent. I have worked with the support staff several times and I appreciate her patience. She does an excellent job in explaining procedures.

Review Source: Capterra
 

Meloni from Mountain Muscle

February 2016

February 2016

A bit much to take in. I think it may be overly detailed

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Wonderful customer service and help is around every corner and that is a huge necessity . There are sooo many report options it's rather overwhelming and may be a bit too much. Not a huge fan of the Activity Scheduler. Packages are really difficult to put together and, aesthetically, it just doesn't look good. Member Maintenance is nice to work with and user friendly

Review Source: Capterra
 
 
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