GymMaster is a cloud-based gym and health club member management system designed for gyms, fitness studios and clubs of all sizes. Key features include membership management, administrative task management, automated marketing, retention, scheduling and billing.

Other features include gym access controls, point of sale, online bookings and automated marketing. The access control feature allows users to access the gym, studio and health clubs 24/7 using their access keys, manage time restrictions on memberships and maintain a visit log. It also helps in identifying member usage patterns and staffing of gym employees. Users can communicate with members via automated SMS, email and push notifications

GymMaster is offered in a subscription pricing option. It is compatible with Windows, Mac and Linux and can be accessed via a mobile web-browser. Support is offered via email and over the phone. Other help options include videos, manuals and remote support via TeamViewer.



52 Reviews of GymMaster

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 52 reviews

December 2018

Katheryn from Ironside Fitness

Company Size: 11-50 employees

Review Source


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

December 2018

Too many things you can do, when something goes wrong its never their fault.

I could go on and on about what I don't like about this system. All I can say is if I, as a customer, my members, and staff are frustrated and stressed about it, it's not worth it.

Pros

You can do a lot...too much, but sometimes less is more. I really don't have any pros for this software system.

Cons

My staff, members, and I are beyond frustrated with this company. The last and final straw was when my auto bill membership's information was erased. I was not notified and it was a luck thing to have found one member which lead to me digging and finding all but 4 members info was gone, and had not been billed for 3 months. I was not notified, email, called or anything. In fact they thank ME for finding the problem like it was my job. They offered no reimbursements so my members were not inconvenienced, they just explained that "sometimes things happen", I told them "This is not minor this is huge and NO, things don't JUST happen". I have had to call way too many times and have them fix, or clear things up that didn't make sense. Their response is ALWAYS "well we have this and that option available". Like I should know every in and out of this software.

November 2018

Mendy from Ergowellness

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Great Product. Excellent Customer service!

Pros

Customer service is excellent! Extremely patient and so thorough with their explanations. Easy membership management.

Cons

A lot to learn during the early stages of set up. The team at Gym Master were excellent at providing different options and solutions tailored for my small business.

Response from treshna Enterprises of Treshna Enterprises

Replied December 2018

Thank you for the wonderful feedback, Mendy. We take pride in GymMaster being an easy to use management system. For us to provide great support for our clients is paramount so we know you are making the most of what we can offer you and your business. Look forward to helping you grow further into the future.

October 2018

Tonya from Youth Avenue Solutions

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Great customer Service

Pros

Customer Service is Superb! They are very patient and will help you learn the system as needed.

Cons

There is a lot to learn, but once you get used to the system it becomes easier to use.

Response from treshna Enterprises of Treshna Enterprises

Replied October 2018

Hi Tonya, thank you for the wonderful feedback and great to hear GymMaster is working well for you. Our team are always here ready to help if you have any questions at all.

July 2018

Miroslav from Australian Athletic Centre

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

A great option for any start up or established fitness centres

A great admin system for new and established fitness centres

Pros

Ease of use
Prompt and friendly customer service
Very easy to schedule classes and input member information

Cons

Although a great option for start ups... it would be great to have access to more features included in the progressive monthly packages. However, the team at GymMaster were very receptive to feedback and tailored packages to suit individual needs

Response from treshna Enterprises of Treshna Enterprises

Replied July 2018

Hi Miroslav, Thank you for this review. We've really enjoyed working with you and have taken your feedback on board. We will continue to work with our clients to create more tailored packages.

July 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

GymMaster is easy to use and makes billing and membership management easy!

Easy membership management. Easy billing and point of sale. Great customer service.

Pros

I like how you can easily contact all of your members and that billing in integrated into the software.

Cons

Everything has been great! No complaints at all! Customer support is great and has helped my trouble shoot any problem that I have had!

Response from treshna Enterprises of Treshna Enterprises

Replied July 2018

Thank you so much for this great review! We pride ourselves on our customer service, and enjoy working with our clients to find the best outcome for them.

July 2018

Brianna from Lifetime Kickboxing

Company Size: 51-200 employees

Review Source


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

2 of 5

Functionality

1 of 5

July 2018

HORRIBLE!!! Do not use if in the United States!

You need better support. When you delay companies days of incoming revenue, you no longer are an asset but a huge liability that we are paying to have! Must do better! I am terribly terribly disappointed, and upset that I allowed our developer to present this as an option.

Pros

New to the service, and have yet to see one positive thing follow through. We cannot even get this thing to work!

Cons

1. Company is located in New Zealand, they do not have sales/support to assist with US clients during their regular business hours!
2. Invested in all materials (Ipads, marketing, etc) to find out the application does not work on Ipads!
3. Some one always has to call you back, they never know how to solve a problem on spot, it takes hours, or days for an answer!
4. So much more! I am furious

July 2018

Will from Bench Mark Program

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

The GymMaster Team was incredibly helpful and quick to ask how they can help improve our business.

Streamlined the entry/patron-recording process for our gym facility. That was the number one functionality of the product for us and it was wonderfully easy to use in that respect.

Pros

The software is capable of handling every need that a gym owner has to electronically manage their facility, staff, and patrons. The support team is wonderful and are quick to help you troubleshoot as problems arise. The team is flexible to help tailor GymMaster to meet your needs. The software/hardware is also easy for gym patrons to use and understand. GymMaster helps create a seamless gym-entry experience.

Cons

As with all new technologies, it does take some time to learn the software. There is an adjustment period as you figure things out.

Response from treshna Enterprises of Treshna Enterprises

Replied July 2018

Thank you for your great review Will, we really enjoyed working with you and hopefully in the future we will work together again.

July 2018

Yvette from LB Fitness

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Very satisfied with GymMaster and the support provided.

Pros

The software was easy to use and the features were a good fit for our personal training studio. Customer support was always available and very helpful.

Cons

No complaints was very satisfied. I never had any complaints on this software of the service that was provided.

Response from treshna Enterprises of Treshna Enterprises

Replied July 2018

Thank you so much for this great review Yvette! We really enjoy working with you.

June 2018

Brianne from Brady's Run Fitness

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

I've enjoyed my experience with GymMaster. The support team always answers my questions quickly.

Profitability. Able to see our profits every time we log into the system and NOT having to run a report. Although I do still use the reports weekly. Time Saving. I love being able to run the expired members report and TEXT the members directly. Our members love this feature as well. It's quick and easy to renew their membership. They prefer this over email.

Pros

Being able to access on my smart phone is THE BEST. I can let members into our gym with the click of a button from my phone and I don't have to physically be at the gym. The software is super easy to use and I love that I can customize reports to my specific needs.

Cons

Really, nothing. We don't utilize the schedule portion of the software (because we don't have a lot of classes) and I'd like to be able to remove that from my home screen.

Response from treshna Enterprises of Treshna Enterprises

Replied June 2018

Thank you for the wonderful feedback. It's great to hear GymMaster is providing you with all the tools you need to manage your facility even when you are not onsite. We look forward to working with you as you achieve all your business goals.

May 2018

Rachel from Health & Fitness World

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2018

I am really liking the features & reports & how easy the system is to set up to suit our needs

Pros

Was a bit unsure of how the changes would affect what we do.
Finding the ease of setup & adjusting or adding anything to the system is great.
The Staff have taken to using it really well, very intuitive once you see what is inside each tab etc

Cons

I don't know where everything is to modify - frustrated to get the club setup - but I keep fiddling & looking at everything & playing to see what happens

Response from treshna Enterprises of Treshna Enterprises

Replied May 2018

Hi Rachel, Thank you for this review! If you need any more assistance getting around the software then please feel free to book in training! Looking forward to working with you more.

May 2018

Gordon from Stonewall Abbey Wellness

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

GymMaster Software and hardware has provided for us what we need to run our 7 day a week facility.

Pros

Quick and easy manipulation of the data in the system, once set up. Tracking, payments, communications, door access, all great.

Cons

Reception readers with key fob do not allow for instant sign in to classes (without preregistering online), so the key fobs for us are only useful for door entry into building. Door access hardware was a nightmare to install because of lack of detailed instruction, but once in works great.

Response from treshna Enterprises of Treshna Enterprises

Replied May 2018

Hi Gordon, Thank you so much for this wonderful review. We really appreciate your feedback!

April 2018

Duana from Target Fitness

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Easy to work

Pros

The support from gym master is awesome ! When you have to call they are so very nice and helpful ..

Cons

The only think would be the time zones ... they are located New Zealand .
Sometimes I have a hard time with their accent . This is the only thing I can say as a con... but it's really not

Response from treshna Enterprises of Treshna Enterprises

Replied April 2018

Hi Duana, Thank you so much for this great review! We appreciate all feedback from our clients and appreciate your patience with our accent! GymMaster

March 2018

Bill from BigIron Barbell

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Having the Gymmaster system in my fitness center has been great! It's been extremely helpful.

Pros

keeps track of all my members easily. I know who's fees are due and the system deactivates their key fob automatically so that there are no unauthorized entries. The 24/7 key system has cut back on payroll costs and brought in many new members. The software can be accessed from any computer or phone with web access. I can even lock and unlock my front door from my phone.

Cons

Can't think of any cons. The system has been running great and I'll continue to use it as long as the company is active

Response from treshna Enterprises of Treshna Enterprises

Replied April 2018

Hi Bill, thank you so much for the great feedback. It's wonderful to hear GymMaster has been able to serve its purpose from capturing member details, management of fees through to 24/7 access. Providing access from the web has certainly made a difference to our clients giving them the freedom to manage the facility from anywhere.

March 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

GymMaster Makes it Easy!

Pros

GymMaster gives you total control over managing and growing your business. This software allows the user to see the inter-workings of the gym from memberships to retail.

Cons

The base price for the program is the ideal, while other membership options tend to be a little more pricey.

Response from treshna Enterprises of Treshna Enterprises

Replied April 2018

Thank you for taking the time to write this review. We're thrilled to hear that GymMaster is meeting all your needs for your gym - it is exactly what we are striving for!

March 2018

Kimberly from Non Profit Organisation

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Awesome is for Awesome fit is the KEY

Pros

I love how this system does it all. The functionally of the program and being able to do it all under one roof. Its like a one stop shop for your gym.

Cons

Its very clicky. I don't like how I can not see upcoming appointments from the main screen. I have to gym around to find age against membership. I would like to see one platform screen to add all necessary information for health.

Response from treshna Enterprises of Treshna Enterprises

Replied March 2018

Thanks for your review, Kimberly. We're thrilled that GymMaster is a one stop shop for your business! Thanks also for your feedback about upcoming appointments. While we intentionally try to keep the dashboard as clutter-free as possible, we are always open to suggestion for a better way to display this information :)

March 2018

Chris from King Krav Maga

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Great customer service. Very user-friendly.

Pros

Gym Master ability to track customers and manage memberships has been a success in our Dojo. Report features have enabled us to increase our retention. Email function to keep in contact with our students has made it easier to communicate keeping up with today's new trend of communication. Customization features are great it making it easy to create several different memberships to meet my students needs.

Cons

As of now, I have not run into any problems with the software. The only thing to be aware of is SMS is a separate fee. Keeping that in mind you should have no problems with this software.

Response from treshna Enterprises of Treshna Enterprises

Replied March 2018

Hi Chris, we're over the moon to hear that GymMaster's given you so many benefits! We look forward to continuing to work with you well into the future.

February 2018

MATTHEW from Choice Gym

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Great company to work with, and great product for the money.

Pros

The software is very user friendly. It is also fairly easy to navigate. If you need help with something there staff is very helpful and quick to respond. Anytime I have had a issue the tech support had it resolved very quickly

Cons

Had some problems with the software communicating to the database once in a while but that got better over time. At first when we had to input the programs with dates it was a little difficult to figure out but that improved as we continued to use the system. Just a lack of experience

Response from treshna Enterprises of Treshna Enterprises

Replied March 2018

Hi Matt Thank you for taking the time to give us some great feedback. At GymMaster we do strive to always improve the system so our customers get a better experience. Our support team are always ready to assist. Wish you all the best and don't hesitate to contact us if we can help in any way. Regards, GymMaster

February 2018

Kenneth from Lifestyle Fitness

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2018

I had a great experience with GymMaster! Very Helpful Customer Service and an Easy Product to Use

It was very easy to organize and create the memberships and different class options I wanted to offer.

Pros

The simplicity of the entire program. Being able to easily create different memberships and classes was very important to me, especially with just opening my studio and "feeling out" what was going to work and not work. The customer support was by-far one of the best I have experienced with any product in my 11 years of being in business. They are very quick to respond to inquiries and are also quick to have the answers.

Cons

The one issue I didn't care for was the fact that I could not directly link my billing account to the software. I have used an alternative billing company for almost 5 years and would have loved to be able to have it all seamless instead of having to have the memberships in the GymMaster System and then still bill outside of the system. It made some double-work for me.

Response from treshna Enterprises of Treshna Enterprises

Replied February 2018

Kenneth, thank you for your sincere words. We've enjoyed being a part of your journey, and firmly believe that quality customer support is necessary to make sure GymMaster works as best for you as possible. Of all the billing providers we partner with, it is unfortunate that your current billing company was not one of them. However we hope that our ability to allow 3rd party billing has given you the best of both worlds!

January 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

GymMaster is an all in one solution

Pros

GymMaster has the ability to perform any function you would need from managing access, integrated billing, tracks data, and is client friendly.

Cons

It was a bit difficult to set up but the customer support team is awesome and helped us along every step of the way.

Response from treshna Enterprises of Treshna Enterprises

Replied January 2018

Thanks for taking the time to leave a review!

December 2017

Barret from Revival Fitness

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

Awesome Club Management Software - especially if you have a 24/7 club

Pros

I have used other Club Management Software at my facility in the past and I have done a lot of trials/demos of other software. GymMaster really is the best available - in my opinion. If you own a club, you owe it to yourself to do a demo.

Door access system is super reliable and has lots of great features (such as Tailgating recognition) to help you manage 24/7 access.

Developers are very good at helping with custom needs. They did a custom project for me in the beginning - the price was very reasonable and it has turned out better than I had hoped for. There have also been several times when I needed a small change made to a report or a setting - they were able to help me out quickly and free of charge.

Customer service is great - you are not going to find this level of customer service in many other companies.

Integrated billing is easy to use and works great - makes life easy.

There are a ton of options in the settings that allow me to set everything up in a way that works best for my specific club. There is a great degree of control over how everything functions in the software.

The software is getting new features all the time. Just in the last year I have seen a lot of great features added.

Response from treshna Enterprises of Treshna Enterprises

Replied January 2018

Thank you for taking the time to write this review, Barret. We're absolutely delighted to see your recommendation of GymMaster - it is exactly what we are striving for!