GymMaster Software


 

GymMaster is a gym and health club membership management solution that provides tools to maintain members’ details, book classes and communicate between users and clients.

GymMaster offers a variety of features, including a complete booking system, website integration, direct debit integration, 24/7 door-access control and can be accessed on any device.

GymMaster's online member portal allows members to manage their bookings, membership and personal details. They can book and pay online, cancel training sessions, track attendance for different classes and view personal training programs and past measurements.

The integrated billing feature offers a range of flexible billing options. Comprehensive reporting helps manage administration tasks, such as tracking sales and inventory from the Point of Sale feature, as well as generating reports for tax returns. Bulk SMS can be set to automatically based on customized events.

GymMaster can be used by clubs of all sizes and is cloud-based, so it can be used on desktops, laptops and mobile phones and tablets. AdvanceFitness, Exodus, Lifestyle, 24/7 Power Fitness, Viva Fitness, Life & Soul, Body Shape and Olympic Fight Centre are few of its customers.

 

GymMaster - Bookings
 
  • GymMaster - Bookings
    Bookings
  • GymMaster - Dashboard
    Dashboard
  • GymMaster - Member page
    Member page
  • GymMaster - Point of sale
    Point of sale
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

30 Reviews of GymMaster

Showing 1-20 of 30

 

Start your review of GymMaster

Click to start
https://www.softwareadvice.com/club-management/gymmaster-review/

Chanda from Shaping U Fit 24
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Great software. Amazing customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

All in one solution for our business. Amazing financial reports and member management.

Pros

When we were looking for a software for our 24 hour gym, we did trials on several different ones. We chose GymMaster because it offered an all in one solution for our business. This software does everything. I really like that it's super simple and very user friendly. Unlike most software's, Gymmaster can be customized to fit the needs of our business. About 6 months after we opened we launched an insurance paid program that we needed specific monthly reports for.... that weren't currently listed in Gymmaster. I made one phone call and those reports were setup and customized in our system. The reporting features, the built in POS system and the dashboard has saved us hours and hours of work. This software meets every need our facility has. A point of sale system alone would cost far more than this whole software does. This software and keyfobs, hands down, are the best prices you will find!!!!

Cons

We have been using Gymmaster for almost a year and we love everything about this software and the company. No complaints.

Review Source: Capterra

  Response: treshna Enterprises, Treshna Enterprises

Date: July 2017

July 2017

 

So pleased to hear that GymMaster is the perfect solution for your business. We do strive to ensure our clients can get the most out of the system and that it can assist in making day to day operations more streamlined.

 

Carlos from Delphi Fitness and Wellness

July 2017

July 2017

GymMaster was perfect for the needs of our fitness studio!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The easy and intuitive interface that allowed us to keep track of our clients, their attendance and their payments. The support is also very good.

Cons

Nothing extremely outstanding but some of the templates for invoices and receipts could be improved

Review Source: Capterra

  Response: treshna Enterprises, Treshna Enterprises

Date: July 2017

July 2017

 

Thank you for your great feedback, pleased to hear we were able to provide a system perfect for your requirements over the last 9 months.
Wish you all the best

 

Chris from World Fitness
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Very supportive of someone who is not great with technology

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The GymMaster System is very easy to use
The software is very intuitive to use.
The client file information is stored in a very readable format

Cons

The only frustration that I have is that in the area of notes. In the previous versions all of the notes were able to be read in one block. Now there are a series of notes which makes it difficult to read quickly.

Review Source: Capterra

  Response: treshna Enterprises, Treshna Enterprises

Date: June 2017

June 2017

 

Hi Chris, thanks for your wonderful review! We'll be updating the notes section in the next release to make them easier to be read quickly :)

 

Carron from 101 Productions Ltd T/A Balanced Fitness & Therapy
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

A good value, easy to use,fully equipped membership system with excellent customer support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very easy to use, accurately monitored the members visits and fees and the reports created saved a lot of time.

Pros

It had every thing I needed to run a small personal training gym.
Used this system throughout the existence of our gym (quite a few years) and the price remained the same throughout.
My queries were always answered immediately and the support was excellent.

Review Source: Capterra

  Response: treshna Enterprises, Treshna Enterprises

Date: May 2017

May 2017

 

Hi Carron, thank you for taking the time to review GymMaster. We've really enjoyed having you on board the last three and a half years, and wish you all the very best in your future endeavours.

 

Heather from IronTiger Gym
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Seamless, Professional, Helpful, Customizable, Affordable & Customer Service is PERFECT!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Immediate set-up. Outstanding customer support. Ease of prospect tracking. Automated client communication. Affordable. Customization!

Pros

Ease of use, client friendly, once set up - a seamless operation! Dylan, in customer support, was priceless!

Cons

It is a little difficult to set up BUT customer support is amazing! If they implemented templates I think set-up would be much smoother and possibly an option for a % discount amount option. If I had had those I might not have had to use customer support at all.

Review Source: Capterra

  Response: treshna Enterprises, Treshna Enterprises

Date: May 2017

May 2017

 

Hi Heather, thank you for your lovely comments about GymMaster and our support team! Thanks also for your setup suggestion - We're working on a tool to make the setup process easier for our clients right now. Good thinking! :)

 

Sueann from kaikoura community gym
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Great work from Gym master

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We really like using the new gym master. Easy to learn and great support when we need it.
All the time when i open it up i can learn something new about it and what you can do on it.
Enjoy looking at the reports you can get off it.

Pros

Point of sale. We dont sell alot of product so we add each different class in there. Easy to use and add to. Also enjoy all the information you can get of a key swipe. Etc expiry date and when they are using a concession card tell me how many they have used straight away.

Cons

That we didnt no about this sooner. The old gym master was so out of date compared to this one.

Advice to Others

Just so easy to get your head around. Also report are great

Review Source: Capterra

  Response: treshna Enterprises, Treshna Enterprises

Date: April 2017

April 2017

 

We're so happy to hear that you're enjoying using GymMaster, Sueann!

 

Michelle from Conquest

March 2017

March 2017

Happy Customer!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

GymMaster is very user friendly but most importantly to me, there was always help available whenever I needed it. For a basic IT user, it was a great feature that the support staff could log onto my computer and teach me about other features or how to problem solve any issues.
In terms of Gym management software, it have every feature I needed and would happily recommend them to others.

Review Source: Capterra

  Response: treshna Enterprises, Treshna Enterprises

Date: March 2017

March 2017

 

Hi Michelle! Thanks for you lovely review. We pride ourselves on providing top customer service and empowering you to fully utilize the system to your advantage

 

Ann from Skills Fitness

February 2017

February 2017

Best customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The customer service is top notch. Easy to use system. Response time to issue quick. Data transfer was best in the business. Love having one Rep that I get to work one on one with that has learned the needs of our specific gym. We also love the 24 hour access availability. It is nice to have everything a gym needs in one system.

Review Source: Capterra

  Response: treshna Enterprises, Treshna Enterprises

Date: March 2017

March 2017

 

Thank you for your kind words, Ann! It's been a pleasure working with you - Thank you for being so available to answer questions during the data transfer process and investing the time to work together on such a large project! We absolutely appreciate your custom and look forward to working with you in the future.

 

Lee from Tamaki Recreation Centre
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Gymmaster

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using gymmaster for about 6 years and it has been an excellent product, easy to use, easy to tailor to our circumstances, staff need very little training to use, reliable and updates. Customer service has been excellent and beyond my expectation. Any technical problems have been dealt with remotely by gymmaster. I would definitely recommend them.

Pros

Easy to use
No down time
Updates remotely
Fantastic back up from service staff/tech staff

Cons

Nothing springs to mind, we probably don't use it to its full potential

Advice to Others

I looked at 3 companies and this product was the best value

Review Source: Capterra

  Response: treshna Enterprises, Treshna Enterprises

Date: February 2017

February 2017

 

Hi Lee! Thank you so much for taking the time to leave such a glowing review! We look forward to continuing working with you well into the future

 

Amy from Tenacity Adventure Fitness

December 2016

December 2016

A HUGE Thank You!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We were looking to transition all of our current clients over to the Gym Master system but thought this was going to be a daunting task to key each member in manually (over 4,000) but Gym Master made the transition super easy and synced all of our contacts for us. If I didn't live so far away I would hug all of you for this! Thank you so much for making this such an easy transition.

Review Source: Capterra

  Response: treshna Enterprises, Treshna Enterprises

Date: December 2016

December 2016

 

You're more than welcome, Amy, it was our pleasure!

 

Tosha from Energy Fitness 24 Hour
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Amazing all around!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The original software company our gym was with was a nightmare. The software was complicated and too much to deal with and I could NEVER get an answer (besides no, cant do that or let me transfer you, so I could have someone else tell me something cant be done) and customer service was a nightmare when they called back days later, assuming they responded at all.
When we switched software (a potential disaster) Gym Master took the time to make sure it all went as planned. Everyone with the Gym Master Team has been amazing to work with. They will walk you through any process and work with you to make sure anything you need goes smoothly. If you have issues or a specific need, they help you through the process and do what they can to get the job done. The Gym Master team has been so incredibly friendly and caring.
Initially, I was worried the time difference would be an issue but it has not been an issue at all. During non staffed days and hours, the call center promptly returns your call.
I have and will continue to recommend Gym Master to anyone contemplating a software change. They are a great group of people and the software is so user friendly, I would put it up against any other system. It is clean and easily manageable and maneuverable.
The software does an amazing job and initially sells itself, but in this industry, everyone knows that customer service is key and Gym Master has nailed both!

Pros

It is so user friendly and not archaic like many other software systems I have worked with. They are constantly upgrading the system with improved features.

Cons

I would like to be able to break down some reports more or when you print a report, the way you specified the sort would remain in tact.

Advice to Others

Overall, it has been a great tool and made my job easier, my only suggestions would be the reporting.

Review Source: Capterra

  Response: treshna Enterprises, Treshna Enterprises

Date: December 2016

December 2016

 

Thank you, Tosha! It's been our pleasure working with you over the last 10 months.

 

Michael from Beamium
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Just what I was looking for!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Have been trying for some weeks now and I must say I love it! I tend to be quite forgetful of the small details but with GymMaster they`ve got me covered!

Pros

In general I love all types of software that provide you a clear overview and simplify your data.

Cons

A bit expensive after trial.

Advice to Others

Totally recommended to give it a try.

Review Source: Capterra

  Response: treshna Enterprises, Treshna Enterprises

Date: November 2016

November 2016

 

Thank you for your kind words, Michael. We're pleased to hear that GymMaster is working so well for you!

 

Joe from Joe's Gym
Number of employees: 1 employee Employees number: 1 employee

October 2016

October 2016

Love the support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great service! Easy to work with. I called every day for the first few weeks being open as a new gym. The staff and support was great!! I have nothing bad to say about gym master!!!

Pros

Easy to use

Cons

Nothing bad to say

Advice to Others

Keep up the great work

Review Source: Capterra

  Response: treshna Enterprises, Treshna Enterprises

Date: October 2016

October 2016

 

Hi Joe! Thanks for the great feedback! We're so happy you're enjoying GymMaster.

 

Jeff from Athletic Apex Health Clubs

September 2016

September 2016

Simply the BEST

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We spent 4 months negotiating and going back forth on which club software company we should go with and landed between ABC and Motionsoft. We landed on Motionsoft...big mistake. After getting everything ready and setting up our Pre-Sales office for our newest location in late December ready for the January crowd...we were told that they could not have people signup online as we discussed and they could not make a mobile site work with their sign up system. All that to say that Gymmaster not only came in and got us going they did it a couple days before Christmas and worked over the holiday to get us up and running by January 1st. We have had bumps along the way but each time we hit a snag their tech team goes above and beyond to make it work for us. Even to the degree that their staff log in while on vacation to fix the issues we are having. They also are willing to listen to their customers and create a custom experience that works for best for our needs. I cannot say enough things about this company...if you are still trying to decide just stop and talk with GymMaster. They are the best in the industry in my opinion.

Review Source: Capterra

  Response: treshna Enterprises, Treshna Enterprises

Date: October 2016

October 2016

 

Thanks Jeff for the feedback, it has been our pleasure to be a partner with Athletic Apex.
We particularly enjoyed the opportunity we had to visit your Florida site location assisting in the initial GymMaster setup, seeing such an uncompromising health club concept in person was a rewarding and eye opening experience for us.

 

Sonja from Fitness 4 U Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Reduced working hours and take your weekend back!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great software for medium to large business owners, with outstanding customer support services. Once the software was upgraded to 24/7 access, it reduced work hours by over 50%!

Pros

Allows 24/7 access for members without having to be on site 24/7 in person.

Cons

Updates have removed certain features that were useful to me. i.e., referral source

Review Source: Capterra

  Response: treshna Enterprises, Treshna Enterprises

Date: October 2016

October 2016

 

Hi Sonja, thanks so much for the great feedback, we love hearing how GymMaster has helped our clients!
We also really appreciate your feedback about the removal of the referral source - and have since reinstated it in response to your comment :)

 

Stefanie from GO Health Clubs
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2016

June 2016

GymMaster Arena Browns Plains

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The support staff was very helpful from initial demo, set up and ongoing support. Value for money and ease of use.

Pros

Easy to use

Cons

Some lack of flexibility with set up and requires further develop,ent

Review Source: Capterra
 

Jacqui from Bargo Fitness

February 2016

February 2016

Amazingly Handy

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Gym Master has taken the hard-work away from me running my small.
The data on offer is the best.
Thank-you to the incredible people behind this innovation in software..bravo.
Also to the Technical Fault back-up....awesome.
My son Matthew found you guys way back in2010. The best thing to help us with our members.
Regards
Bargo Fitness
Bargo N.S.W Australia

Review Source: Capterra
 

Miles from Cougars Weightlifting Club

January 2016

January 2016

It has all the features and the support is great - just buggy

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The Software is fine and has all the features we want - and the support guys are great - very responsive and eager to help - however it seems like not month goes by that we have to call them to sort out a bug and upgrade problem - and its been like that for over 2 years

We just want to use it as a tool to make our life easier and not spend our time double checking billing and contacting support - Not sure if the issue is with testing or what - but its a pain ! - i am glad the support team is so fast and helpful.

Taking to other gyms they also have issues with their software from other vendors as well

Review Source: Capterra

  Response: treshna Enterprises, Treshna Enterprises

Date: January 2016

January 2016

 

Thanks Miles for the valuable feedback. We've investigated the issue you
ran into on the weekend with the dev team and are looking into options
to improve communication with clients and reduce the chance of this
occurring again.

Due to your billing provider we require you to be on the Beta version of
GymMaster, which means your facility is one of the first to receive any
updates.

We are constantly improving our product and we always appreciate your
feedback

Dru Hill
Managing Director
GymMaster

 

Pensiri from O2 Fitness Thailand

November 2015

November 2015

Best Value Gym Software with Great Customer Service

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

There's nothing they won't or can't do (within reasons of course). We are a medium size gym looking to expand in Thailand and the customer service at Gymmaster is just top notch. They took many calls from us (keep in mind the time difference) and able to update so much based on our feedback. We have ordered some customization in order to meet with local regulation and improve our efficiency and that all works really well. The software has had some errors or certain displays that did not make sense... and we keep giving the feedback and it just gets better and better over the past 4 years. Everyone at Gymmaster seem willing to go the extra miles to get us what we need. We are not originally fitness people, we are accountants who are running our own fitness......so our perceptions of the software maybe different from others. We evaluated 5 software in details and chose them 4 years ago and we have not been disappointed. All we can say is, you can get literally get any information you would want for increasing membership and personal training....and help you build very strong internal control. The software is also adaptable to various equipment and business practices. 5 Stars all the way!!

Review Source: Capterra
 

Lee from Tamaki Recreation Centre

September 2015

September 2015

Gymmaster softawARE

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have been using gymmaster software for about the last 5 years and I have to say its the best decision we made, easy to use, easy to tailor to our facility and excellent support form gymmaster 5 years after we first used it. Software is regulatory updated so any bugs are ironed out. When we have required help gymmaster have logged on and sorted out the problem, usually same day and with minimal fuss. We looked at other companies before opting for gymmaster, this product seemed to be the best out there. Great work guys.

Review Source: Capterra