About GymMaster


GymMaster is a cloud-based gym and health club member management system designed for gyms, fitness studios and clubs of all sizes. Key features include membership management, administrative task management, automated marketing, retention, scheduling and billing.

Other features include gym access controls, point of sale, online bookings and automated marketing. The access control feature allows users to access the gym, studio and health clubs 24/7 using their access keys, manage time restrictions on memberships and maintain a visit log. It also helps in identifying member usage patterns and staffing of gym employees. Users can communicate with members via automated SMS, email and push notifications

GymMaster is offered in a subscription pricing option. It is compatible with Windows, Mac and Linux and can be accessed via a mobile web-browser. Support is offered via email and over the phone. Other help options include videos, manuals and remote support via TeamViewer.



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Supported Operating System(s):

Web browser (OS agnostic)

56 Reviews of GymMaster

Average User Ratings

Overall

4.59 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(42)

4 stars

(10)

3 stars

(1)

2 stars

(1)

1 stars

(2)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 56 reviews

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December 2017

Barret from Revival Fitness

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

Awesome Club Management Software - especially if you have a 24/7 club

Pros

I have used other Club Management Software at my facility in the past and I have done a lot of trials/demos of other software. GymMaster really is the best available - in my opinion. If you own a club, you owe it to yourself to do a demo.

Door access system is super reliable and has lots of great features (such as Tailgating recognition) to help you manage 24/7 access.

Developers are very good at helping with custom needs. They did a custom project for me in the beginning - the price was very reasonable and it has turned out better than I had hoped for. There have also been several times when I needed a small change made to a report or a setting - they were able to help me out quickly and free of charge.

Customer service is great - you are not going to find this level of customer service in many other companies.

Integrated billing is easy to use and works great - makes life easy.

There are a ton of options in the settings that allow me to set everything up in a way that works best for my specific club. There is a great degree of control over how everything functions in the software.

The software is getting new features all the time. Just in the last year I have seen a lot of great features added.

Response from treshna Enterprises of Treshna Enterprises

Replied January 2018

Thank you for taking the time to write this review, Barret. We're absolutely delighted to see your recommendation of GymMaster - it is exactly what we are striving for!

November 2016

Tosha from Energy Fitness 24 Hour

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2016

Amazing all around!

The original software company our gym was with was a nightmare. The software was complicated and too much to deal with and I could NEVER get an answer (besides no, cant do that or let me transfer you, so I could have someone else tell me something cant be done) and customer service was a nightmare when they called back days later, assuming they responded at all. When we switched software (a potential disaster) Gym Master took the time to make sure it all went as planned. Everyone with the Gym Master Team has been amazing to work with. They will walk you through any process and work with you to make sure anything you need goes smoothly. If you have issues or a specific need, they help you through the process and do what they can to get the job done. The Gym Master team has been so incredibly friendly and caring. Initially, I was worried the time difference would be an issue but it has not been an issue at all. During non staffed days and hours, the call center promptly returns your call. I have and will continue to recommend Gym Master to anyone contemplating a software change. They are a great group of people and the software is so user friendly, I would put it up against any other system. It is clean and easily manageable and maneuverable. The software does an amazing job and initially sells itself, but in this industry, everyone knows that customer service is key and Gym Master has nailed both!

Pros

It is so user friendly and not archaic like many other software systems I have worked with. They are constantly upgrading the system with improved features.

Cons

I would like to be able to break down some reports more or when you print a report, the way you specified the sort would remain in tact.

Response from treshna Enterprises of Treshna Enterprises

Replied December 2016

Thank you, Tosha! It's been our pleasure working with you over the last 10 months.

July 2017

Chanda from Shaping U Fit 24

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

Great software. Amazing customer service.

All in one solution for our business. Amazing financial reports and member management. We have been using Gymmaster for almost a year and we love everything about this software and the company.

Pros

When we were looking for a software for our 24 hour gym, we did trials on several different ones. We chose GymMaster because it offered an all in one solution for our business. This software does everything. I really like that it's super simple and very user friendly. Unlike most software's, Gymmaster can be customized to fit the needs of our business. About 6 months after we opened we launched an insurance paid program that we needed specific monthly reports for.... that weren't currently listed in Gymmaster. I made one phone call and those reports were setup and customized in our system. The reporting features, the built in POS system and the dashboard has saved us hours and hours of work. This software meets every need our facility has. A point of sale system alone would cost far more than this whole software does. This software and keyfobs, hands down, are the best prices you will find!!!!

Response from treshna Enterprises of Treshna Enterprises

Replied July 2017

So pleased to hear that GymMaster is the perfect solution for your business. We do strive to ensure our clients can get the most out of the system and that it can assist in making day to day operations more streamlined.

March 2018

Bill from BigIron Barbell

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Having the Gymmaster system in my fitness center has been great! It's been extremely helpful.

Pros

keeps track of all my members easily. I know who's fees are due and the system deactivates their key fob automatically so that there are no unauthorized entries. The 24/7 key system has cut back on payroll costs and brought in many new members. The software can be accessed from any computer or phone with web access. I can even lock and unlock my front door from my phone.

Cons

Can't think of any cons. The system has been running great and I'll continue to use it as long as the company is active

Response from treshna Enterprises of Treshna Enterprises

Replied April 2018

Hi Bill, thank you so much for the great feedback. It's wonderful to hear GymMaster has been able to serve its purpose from capturing member details, management of fees through to 24/7 access. Providing access from the web has certainly made a difference to our clients giving them the freedom to manage the facility from anywhere.

February 2019

Tomi from The Oregon Kickboxing Academy

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Gymmaster

I tried three different software companies before switching to Gymmaster and I have found my home and unless this company shuts down I will not be leaving them.

Pros

The customer support is second to none and they actually care about you and your business. They are very prompt on fixing problems and even taking suggestions and integrating new solutions into the software. Gymmaster has made my life night and day better and takes care of all our client and payment needs.

Cons

There is absolutely nothing that I cannot handle about this company.

Response from treshna Enterprises of Treshna Enterprises

Replied March 2019

Hi Tomi, thank you for the wonderful review. We are thrilled to hear that GymMaster has made such positive changes to you and your members. We take pride in listening to our clients to determining their particular needs and assist where we can. Please don't hesitate to keep the suggestions coming as we are always looking for ways to improve the system for you.

June 2018

Brianne from Brady's Run Fitness

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

I've enjoyed my experience with GymMaster. The support team always answers my questions quickly.

Profitability. Able to see our profits every time we log into the system and NOT having to run a report. Although I do still use the reports weekly. Time Saving. I love being able to run the expired members report and TEXT the members directly. Our members love this feature as well. It's quick and easy to renew their membership. They prefer this over email.

Pros

Being able to access on my smart phone is THE BEST. I can let members into our gym with the click of a button from my phone and I don't have to physically be at the gym. The software is super easy to use and I love that I can customize reports to my specific needs.

Cons

Really, nothing. We don't utilize the schedule portion of the software (because we don't have a lot of classes) and I'd like to be able to remove that from my home screen.

Response from treshna Enterprises of Treshna Enterprises

Replied June 2018

Thank you for the wonderful feedback. It's great to hear GymMaster is providing you with all the tools you need to manage your facility even when you are not onsite. We look forward to working with you as you achieve all your business goals.

February 2017

Lee from Tamaki Recreation Centre

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

Gymmaster

We have been using gymmaster for about 6 years and it has been an excellent product, easy to use, easy to tailor to our circumstances, staff need very little training to use, reliable and updates. Customer service has been excellent and beyond my expectation. Any technical problems have been dealt with remotely by gymmaster. I would definitely recommend them.

Pros

Easy to use
No down time
Updates remotely
Fantastic back up from service staff/tech staff

Cons

Nothing springs to mind, we probably don't use it to its full potential

Response from treshna Enterprises of Treshna Enterprises

Replied February 2017

Hi Lee! Thank you so much for taking the time to leave such a glowing review! We look forward to continuing working with you well into the future

March 2018

Chris from King Krav Maga

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Great customer service. Very user-friendly.

Pros

Gym Master ability to track customers and manage memberships has been a success in our Dojo. Report features have enabled us to increase our retention. Email function to keep in contact with our students has made it easier to communicate keeping up with today's new trend of communication. Customization features are great it making it easy to create several different memberships to meet my students needs.

Cons

As of now, I have not run into any problems with the software. The only thing to be aware of is SMS is a separate fee. Keeping that in mind you should have no problems with this software.

Response from treshna Enterprises of Treshna Enterprises

Replied March 2018

Hi Chris, we're over the moon to hear that GymMaster's given you so many benefits! We look forward to continuing to work with you well into the future.

February 2018

Kenneth from Lifestyle Fitness

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2018

I had a great experience with GymMaster! Very Helpful Customer Service and an Easy Product to Use

It was very easy to organize and create the memberships and different class options I wanted to offer.

Pros

The simplicity of the entire program. Being able to easily create different memberships and classes was very important to me, especially with just opening my studio and "feeling out" what was going to work and not work. The customer support was by-far one of the best I have experienced with any product in my 11 years of being in business. They are very quick to respond to inquiries and are also quick to have the answers.

Cons

The one issue I didn't care for was the fact that I could not directly link my billing account to the software. I have used an alternative billing company for almost 5 years and would have loved to be able to have it all seamless instead of having to have the memberships in the GymMaster System and then still bill outside of the system. It made some double-work for me.

Response from treshna Enterprises of Treshna Enterprises

Replied February 2018

Kenneth, thank you for your sincere words. We've enjoyed being a part of your journey, and firmly believe that quality customer support is necessary to make sure GymMaster works as best for you as possible. Of all the billing providers we partner with, it is unfortunate that your current billing company was not one of them. However we hope that our ability to allow 3rd party billing has given you the best of both worlds!

May 2017

Carron from 101 Productions Ltd T/A Balanced Fitness & Therapy

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

A good value, easy to use,fully equipped membership system with excellent customer support.

Very easy to use, accurately monitored the members visits and fees and the reports created saved a lot of time.

Pros

It had every thing I needed to run a small personal training gym.
Used this system throughout the existence of our gym (quite a few years) and the price remained the same throughout.
My queries were always answered immediately and the support was excellent.

Response from treshna Enterprises of Treshna Enterprises

Replied May 2017

Hi Carron, thank you for taking the time to review GymMaster. We've really enjoyed having you on board the last three and a half years, and wish you all the very best in your future endeavours.

July 2018

Will from Bench Mark Program

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

The GymMaster Team was incredibly helpful and quick to ask how they can help improve our business.

Streamlined the entry/patron-recording process for our gym facility. That was the number one functionality of the product for us and it was wonderfully easy to use in that respect.

Pros

The software is capable of handling every need that a gym owner has to electronically manage their facility, staff, and patrons. The support team is wonderful and are quick to help you troubleshoot as problems arise. The team is flexible to help tailor GymMaster to meet your needs. The software/hardware is also easy for gym patrons to use and understand. GymMaster helps create a seamless gym-entry experience.

Cons

As with all new technologies, it does take some time to learn the software. There is an adjustment period as you figure things out.

Response from treshna Enterprises of Treshna Enterprises

Replied July 2018

Thank you for your great review Will, we really enjoyed working with you and hopefully in the future we will work together again.

November 2017

Jarryd from SunSpray

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support