GymMaster Software


 

GymMaster is a cloud-based gym and health club member management system designed for gyms, fitness studios and clubs of all sizes. Key features include membership management, administrative task management, automated marketing, retention, scheduling and billing.

Other features include gym access controls, point of sale, online bookings and automated marketing. The access control feature allows users to access the gym, studio and health clubs 24/7 using their access keys, manage time restrictions on memberships and maintain a visit log. It also helps in identifying member usage patterns and staffing of gym employees. Users can communicate with members via automated SMS, email and push notifications

GymMaster is offered in a subscription pricing option. It is compatible with Windows, Mac and Linux and can be accessed via a mobile web-browser. Support is offered via email and over the phone. Other help options include videos, manuals and remote support via TeamViewer.

 

GymMaster - Member screen
 
  • GymMaster - Member screen
    Member screen
  • GymMaster - Dashboard
    Dashboard
  • GymMaster - POS
    POS
  • GymMaster - Schedule
    Schedule
  • GymMaster - Online Booking
    Online Booking
  • GymMaster - Mobile App
    Mobile App
Supported Operating System(s):
Web browser (OS agnostic)

43 Reviews of GymMaster

Showing 1-20 of 43

 

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Rachel from Health & Fitness World

May 2018

May 2018

I am really liking the features & reports & how easy the system is to set up to suit our needs

Ease-of-use

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Value for Money

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Pros

Was a bit unsure of how the changes would affect what we do.
Finding the ease of setup & adjusting or adding anything to the system is great.
The Staff have taken to using it really well, very intuitive once you see what is inside each tab etc

Cons

I don't know where everything is to modify - frustrated to get the club setup - but I keep fiddling & looking at everything & playing to see what happens

Review Source: Capterra

  Response: treshna Enterprises, Treshna Enterprises

Date: May 2018

May 2018

 

Hi Rachel, Thank you for this review! If you need any more assistance getting around the software then please feel free to book in training! Looking forward to working with you more.

 

Gordon from Stonewall Abbey Wellness

May 2018

May 2018

GymMaster Software and hardware has provided for us what we need to run our 7 day a week facility.

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Pros

Quick and easy manipulation of the data in the system, once set up. Tracking, payments, communications, door access, all great.

Cons

Reception readers with key fob do not allow for instant sign in to classes (without preregistering online), so the key fobs for us are only useful for door entry into building. Door access hardware was a nightmare to install because of lack of detailed instruction, but once in works great.

Review Source: Capterra

  Response: treshna Enterprises, Treshna Enterprises

Date: May 2018

May 2018

 

Hi Gordon, Thank you so much for this wonderful review. We really appreciate your feedback!

 

Duana from Target Fitness

April 2018

April 2018

Easy to work

Ease-of-use

Functionality

Product Quality

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Pros

The support from gym master is awesome ! When you have to call they are so very nice and helpful ..

Cons

The only think would be the time zones ... they are located New Zealand .
Sometimes I have a hard time with their accent . This is the only thing I can say as a con... but it's really not

Review Source: Capterra

  Response: treshna Enterprises, Treshna Enterprises

Date: April 2018

April 2018

 

Hi Duana,
Thank you so much for this great review! We appreciate all feedback from our clients and appreciate your patience with our accent!
GymMaster

 

Bill from BigIron Barbell

March 2018

March 2018

Having the Gymmaster system in my fitness center has been great! It's been extremely helpful.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

keeps track of all my members easily. I know who's fees are due and the system deactivates their key fob automatically so that there are no unauthorized entries. The 24/7 key system has cut back on payroll costs and brought in many new members. The software can be accessed from any computer or phone with web access. I can even lock and unlock my front door from my phone.

Cons

Can't think of any cons. The system has been running great and I'll continue to use it as long as the company is active

Review Source: Capterra

  Response: treshna Enterprises, Treshna Enterprises

Date: April 2018

April 2018

 

Hi Bill, thank you so much for the great feedback.
It's wonderful to hear GymMaster has been able to serve its purpose from capturing member details, management of fees through to 24/7 access.
Providing access from the web has certainly made a difference to our clients giving them the freedom to manage the facility from anywhere.

 


March 2018

March 2018

GymMaster Makes it Easy!

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Pros

GymMaster gives you total control over managing and growing your business. This software allows the user to see the inter-workings of the gym from memberships to retail.

Cons

The base price for the program is the ideal, while other membership options tend to be a little more pricey.

Review Source: Capterra

  Response: treshna Enterprises, Treshna Enterprises

Date: April 2018

April 2018

 

Thank you for taking the time to write this review.
We're thrilled to hear that GymMaster is meeting all your needs for your gym - it is exactly what we are striving for!

 

Kimberly from Non Profit Organisation

March 2018

March 2018

Awesome is for Awesome fit is the KEY

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Pros

I love how this system does it all. The functionally of the program and being able to do it all under one roof. Its like a one stop shop for your gym.

Cons

Its very clicky. I don't like how I can not see upcoming appointments from the main screen. I have to gym around to find age against membership. I would like to see one platform screen to add all necessary information for health.

Review Source: Capterra

  Response: treshna Enterprises, Treshna Enterprises

Date: March 2018

March 2018

 

Thanks for your review, Kimberly. We're thrilled that GymMaster is a one stop shop for your business! Thanks also for your feedback about upcoming appointments. While we intentionally try to keep the dashboard as clutter-free as possible, we are always open to suggestion for a better way to display this information :)

 

Chris from King Krav Maga

March 2018

March 2018

Great customer service. Very user-friendly.

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Pros

Gym Master ability to track customers and manage memberships has been a success in our Dojo. Report features have enabled us to increase our retention. Email function to keep in contact with our students has made it easier to communicate keeping up with today's new trend of communication. Customization features are great it making it easy to create several different memberships to meet my students needs.

Cons

As of now, I have not run into any problems with the software. The only thing to be aware of is SMS is a separate fee. Keeping that in mind you should have no problems with this software.

Review Source: Capterra

  Response: treshna Enterprises, Treshna Enterprises

Date: March 2018

March 2018

 

Hi Chris, we're over the moon to hear that GymMaster's given you so many benefits! We look forward to continuing to work with you well into the future.

 

MATTHEW from Choice Gym

February 2018

February 2018

Great company to work with, and great product for the money.

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Pros

The software is very user friendly. It is also fairly easy to navigate. If you need help with something there staff is very helpful and quick to respond. Anytime I have had a issue the tech support had it resolved very quickly

Cons

Had some problems with the software communicating to the database once in a while but that got better over time. At first when we had to input the programs with dates it was a little difficult to figure out but that improved as we continued to use the system. Just a lack of experience

Review Source: Capterra

  Response: treshna Enterprises, Treshna Enterprises

Date: March 2018

March 2018

 

Hi Matt
Thank you for taking the time to give us some great feedback. At GymMaster we do strive to always improve the system so our customers get a better experience. Our support team are always ready to assist.
Wish you all the best and don't hesitate to contact us if we can help in any way.
Regards, GymMaster

 

Kenneth from Lifestyle Fitness
Number of employees: 1 employee Employees number: 1 employee

February 2018

February 2018

I had a great experience with GymMaster! Very Helpful Customer Service and an Easy Product to Use

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It was very easy to organize and create the memberships and different class options I wanted to offer.

Pros

The simplicity of the entire program. Being able to easily create different memberships and classes was very important to me, especially with just opening my studio and "feeling out" what was going to work and not work. The customer support was by-far one of the best I have experienced with any product in my 11 years of being in business. They are very quick to respond to inquiries and are also quick to have the answers.

Cons

The one issue I didn't care for was the fact that I could not directly link my billing account to the software. I have used an alternative billing company for almost 5 years and would have loved to be able to have it all seamless instead of having to have the memberships in the GymMaster System and then still bill outside of the system. It made some double-work for me.

Review Source: Capterra

  Response: treshna Enterprises, Treshna Enterprises

Date: February 2018

February 2018

 

Kenneth, thank you for your sincere words. We've enjoyed being a part of your journey, and firmly believe that quality customer support is necessary to make sure GymMaster works as best for you as possible. Of all the billing providers we partner with, it is unfortunate that your current billing company was not one of them. However we hope that our ability to allow 3rd party billing has given you the best of both worlds!

 


January 2018

January 2018

GymMaster is an all in one solution

Ease-of-use

Functionality

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Pros

GymMaster has the ability to perform any function you would need from managing access, integrated billing, tracks data, and is client friendly.

Cons

It was a bit difficult to set up but the customer support team is awesome and helped us along every step of the way.

Review Source: Capterra

  Response: treshna Enterprises, Treshna Enterprises

Date: January 2018

January 2018

 

Thanks for taking the time to leave a review!

 

Barret from Revival Fitness

December 2017

December 2017

Awesome Club Management Software - especially if you have a 24/7 club

Ease-of-use

Functionality

Product Quality

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Pros

I have used other Club Management Software at my facility in the past and I have done a lot of trials/demos of other software. GymMaster really is the best available - in my opinion. If you own a club, you owe it to yourself to do a demo.

Door access system is super reliable and has lots of great features (such as Tailgating recognition) to help you manage 24/7 access.

Developers are very good at helping with custom needs. They did a custom project for me in the beginning - the price was very reasonable and it has turned out better than I had hoped for. There have also been several times when I needed a small change made to a report or a setting - they were able to help me out quickly and free of charge.

Customer service is great - you are not going to find this level of customer service in many other companies.

Integrated billing is easy to use and works great - makes life easy.

There are a ton of options in the settings that allow me to set everything up in a way that works best for my specific club. There is a great degree of control over how everything functions in the software.

The software is getting new features all the time. Just in the last year I have seen a lot of great features added.

Review Source: Capterra

  Response: treshna Enterprises, Treshna Enterprises

Date: January 2018

January 2018

 

Thank you for taking the time to write this review, Barret. We're absolutely delighted to see your recommendation of GymMaster - it is exactly what we are striving for!

 

Michelle from Family First Fitness
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Great customer service and lots of uses!

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Easy access for our staff and members to the gym timetable, newsletter and coaching staff. Clients are able to book in their workouts and track their progress.

Pros

Easy member management and a great marketing tool! When used properly, the software more than pays for itself with picking up leads and customer follow up.

Cons

Takes a while to learn all the ins and outs because it does so much! We got an outside company to set it all up for us and train our staff in the end so we're all on the same page.

Review Source: Capterra

  Response: treshna Enterprises, Treshna Enterprises

Date: November 2017

November 2017

 

Thanks so much for your review, Michelle. We're thrilled to hear that you're getting some great results from the marketing tools in GymMaster!

 

Jarryd from SunSpray

November 2017

November 2017

Innovative

Ease-of-use

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Pros

They are working hard to customize features to suit different types of business. No request is ever denied without careful consideration. and the customer service is quick at answering

Cons

Sometimes the hardware fails, however, the new update has been great. The biggest con about this software is the reporting is inaccurate.

Review Source: Capterra

  Response: treshna Enterprises, Treshna Enterprises

Date: November 2017

November 2017

 

Hi Jarryd, thanks for your kind words, we really do pride ourselves on the development of GymMaster being driven by our clients.
We're sorry to hear you've been experiencing inaccuracies with your reporting - and would love to get this sorted for you as quickly as possible. Please send us an email to support@gymmastersoftware.com with details of your issue so we can get your reporting back on track!
- Fiona

 

Chanda from Shaping U Fit 24
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Great software. Amazing customer service.

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All in one solution for our business. Amazing financial reports and member management. We have been using Gymmaster for almost a year and we love everything about this software and the company.

Pros

When we were looking for a software for our 24 hour gym, we did trials on several different ones. We chose GymMaster because it offered an all in one solution for our business. This software does everything. I really like that it's super simple and very user friendly. Unlike most software's, Gymmaster can be customized to fit the needs of our business. About 6 months after we opened we launched an insurance paid program that we needed specific monthly reports for.... that weren't currently listed in Gymmaster. I made one phone call and those reports were setup and customized in our system. The reporting features, the built in POS system and the dashboard has saved us hours and hours of work. This software meets every need our facility has. A point of sale system alone would cost far more than this whole software does. This software and keyfobs, hands down, are the best prices you will find!!!!

Review Source: Capterra

  Response: treshna Enterprises, Treshna Enterprises

Date: July 2017

July 2017

 

So pleased to hear that GymMaster is the perfect solution for your business. We do strive to ensure our clients can get the most out of the system and that it can assist in making day to day operations more streamlined.

 

Carlos from Delphi Fitness and Wellness

July 2017

July 2017

GymMaster was perfect for the needs of our fitness studio!

Ease-of-use

Functionality

Product Quality

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Value for Money

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Pros

The easy and intuitive interface that allowed us to keep track of our clients, their attendance and their payments. The support is also very good.

Cons

Nothing extremely outstanding but some of the templates for invoices and receipts could be improved

Review Source: Capterra

  Response: treshna Enterprises, Treshna Enterprises

Date: July 2017

July 2017

 

Thank you for your great feedback, pleased to hear we were able to provide a system perfect for your requirements over the last 9 months.
Wish you all the best

 

Chris from World Fitness
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Very supportive of someone who is not great with technology

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Pros

The GymMaster System is very easy to use
The software is very intuitive to use.
The client file information is stored in a very readable format

Cons

The only frustration that I have is that in the area of notes. In the previous versions all of the notes were able to be read in one block. Now there are a series of notes which makes it difficult to read quickly.

Review Source: Capterra

  Response: treshna Enterprises, Treshna Enterprises

Date: June 2017

June 2017

 

Hi Chris, thanks for your wonderful review! We'll be updating the notes section in the next release to make them easier to be read quickly :)

 

Carron from 101 Productions Ltd T/A Balanced Fitness & Therapy
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

A good value, easy to use,fully equipped membership system with excellent customer support.

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Very easy to use, accurately monitored the members visits and fees and the reports created saved a lot of time.

Pros

It had every thing I needed to run a small personal training gym.
Used this system throughout the existence of our gym (quite a few years) and the price remained the same throughout.
My queries were always answered immediately and the support was excellent.

Review Source: Capterra

  Response: treshna Enterprises, Treshna Enterprises

Date: May 2017

May 2017

 

Hi Carron, thank you for taking the time to review GymMaster. We've really enjoyed having you on board the last three and a half years, and wish you all the very best in your future endeavours.

 

Heather from IronTiger Gym
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Seamless, Professional, Helpful, Customizable, Affordable & Customer Service is PERFECT!

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Immediate set-up. Outstanding customer support. Ease of prospect tracking. Automated client communication. Affordable. Customization!

Pros

Ease of use, client friendly, once set up - a seamless operation! Dylan, in customer support, was priceless!

Cons

It is a little difficult to set up BUT customer support is amazing! If they implemented templates I think set-up would be much smoother and possibly an option for a % discount amount option. If I had had those I might not have had to use customer support at all.

Review Source: Capterra

  Response: treshna Enterprises, Treshna Enterprises

Date: May 2017

May 2017

 

Hi Heather, thank you for your lovely comments about GymMaster and our support team! Thanks also for your setup suggestion - We're working on a tool to make the setup process easier for our clients right now. Good thinking! :)

 

Sueann from kaikoura community gym
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Great work from Gym master

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We really like using the new gym master. Easy to learn and great support when we need it.
All the time when i open it up i can learn something new about it and what you can do on it.
Enjoy looking at the reports you can get off it.

Pros

Point of sale. We dont sell alot of product so we add each different class in there. Easy to use and add to. Also enjoy all the information you can get of a key swipe. Etc expiry date and when they are using a concession card tell me how many they have used straight away.

Cons

That we didnt no about this sooner. The old gym master was so out of date compared to this one.

Advice to Others

Just so easy to get your head around. Also report are great

Review Source: Capterra

  Response: treshna Enterprises, Treshna Enterprises

Date: April 2017

April 2017

 

We're so happy to hear that you're enjoying using GymMaster, Sueann!

 

Michelle from Conquest

March 2017

March 2017

Happy Customer!

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GymMaster is very user friendly but most importantly to me, there was always help available whenever I needed it. For a basic IT user, it was a great feature that the support staff could log onto my computer and teach me about other features or how to problem solve any issues.
In terms of Gym management software, it have every feature I needed and would happily recommend them to others.

Review Source: Capterra

  Response: treshna Enterprises, Treshna Enterprises

Date: March 2017

March 2017

 

Hi Michelle! Thanks for you lovely review. We pride ourselves on providing top customer service and empowering you to fully utilize the system to your advantage