About Gym Insight

Run your gym or studio with Insight! Designed by gym owners, Gym Insight intuitively knows what you need and how to help you manage your fitness center smoothly. Gym Insight is fully integrated across components and platforms, so there is no bouncing between expensive 3rd party programs and apps (i.e., membership document e-signing, 24/7 access system, class scheduling system, personal training appointments, members mobile app, SMS messaging). Time-saving features and automation lets managers, trainers, employees and members be more productive and spend more valuable time doing what they love. Get employee-less sign ups with Guru for tablet. Customizable dashboard lets you track important real-time stats. Optional automated SMS messaging notifies you when an account ...

Gym Insight Pricing

Starting price: 

$49.00 per month

Free trial: 

Available

Free version: 

Not Available

Completely configurable club dashboard keeps you and your team informed and on target
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Gym Insight Reviews

Overall Rating

4.74

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Showing 1 - 5 of 23 reviews

Crystal

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: Less than 6 months

Review Source: Capterra

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

March 2022

Best Club Management Software out there!!! BY FAR!

Exceptional, Outstanding, Successful, Helpful, EASY! Affordable! I could go on….

Pros

I met with 6 other club management software companies. All of them had flaws. They were all overpriced and offered a lot of excess stuff I felt wasn’t necessary for my fitness facility. If they even offered integrated billing with a credit card processing company, their fees were outrageous and all had negative reviews. Not EchoDaily which is what Gym Insight uses! **The customer service… WOW.. let’s talk about this companies willingness to answer every call and every question within minutes (not hours). Thank you [SENSITIVE CONTENT]! All the knowledge they willingly gave me to help me run my gym to the best of my ability was a bonus. I have NEVER and I mean NEVER come across a company with this level of Customer Support. Overall… I SAY LOOK NO FURTHER AND GET THIS NOW!

Cons

There is literally nothing I don’t like. If I came close to something it would be allowing my employee certain assigned roles within the account instead of all the manager roles. And it turned out they were already working on getting this added to the software! SO PROGRESSIVE!

Reasons for choosing Gym Insight

Expensive, Billing Integration was too high or had horrible reviews, too many options, not easy enough, unnecessary options that would not apply to my gym, etc.

Response from Gym Insight

Awesome! Thank you so much, Crystal. [Anthony] and the customer service team appreciate it, too, and they are always happy to help. It's great to hear that things are going well. We care because your success is our success, too.

Replied March 2022

Caprice

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

June 2017

This system is Great! My search for a great system and decent customer service is over!

I am now able to track my members and financial data efficiently. I have removed the need for paper everywhere. if I am away from the office and there is a problem I can easily access the system to assist my employees.

Pros

The customer service is phenomenal! I cannot say enough about the fact that they are very proactive, and they listen to their customer's feedback. They truly understand the meaning of how valuable customer service is. The system is always being updated to stay current and to meet the needs of their customers. The navigation process is simple and easy to train a person on. The online sign-up portal is very user-friendly. Eventually, this system will become the leader in gym software because of their proactivity in updating the system. The other thing I LOVE about this company is that they DO NOT nickel and dime you for the updates. They are a value added service. The other add-ons that they do have that are an extra fee should be an extra fee because of the manpower they need in order to process them. We used to have an App separate from the system and have gotten rid of it because with the system there was no need for it. We had a very well known system in the past and the customer service was TERRIBLE and the price was ridiculous for what you got! It wasn't very user-friendly either and in order for clients/members to be able to sign up for classes online, it required them to download their app. Most clients/members hated that because they complained about how much space the apps take up on their phone. All I can say is that if you are searching for a company that provides a great system and PHENOMENAL customer service, then Gyminsight is for you!

Cons

There really is not anything I don't like about the system. maybe open up different tabs or pop-ups so that you don't have to go back and forth through the screens. however, I'm sure they are already working on this!

Sourabh

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Education Management

Review Source: Capterra

EASE OF USE

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

March 2022

Best solution for healthy gym people

Pros

Good and effective to use ui is good and working effectively

Cons

Not to popular and haven't seems to be used much more need more too

Response from Gym Insight

Thanks for the feedback! Glad that you like the User Interface. We are working on becoming more popular and being used more!

Replied March 2022

Scott

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

August 2022

Very happy customer

I wouldn’t be in business without Gym Insight. We adapted our business model to run very lean after Covid and a planet fitness moving in next door. We now sell ~20 memberships online every month with remote keycard pickup. Reducing expenses has kept us profitable and our members are very happy.

Pros

The reliability is great, features are great, customer service that supports the program is A+

Cons

This is not a big deal, but it takes me a few clicks on my iPhone to get logged in when I’m remote. An app with a face recognition would save me a few seconds everyday.

Reasons for choosing Gym Insight

The service & price

Response from Gym Insight

Thank you, Scott! WOW! How humbling and inspiring to hear that Gym Insight helped save you from going out of business. Facial recognition login sounds like a cool feature. As with any feature request we receive from a customer we take note, discuss with our developers, and if it's a good idea that's doable and/or multiple customers want it, we'll make it happen!

Replied September 2022

Abigail

Company size: 11-50 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

February 2022

I love Gym Insight software.

I have been able to go paperless with this software, work from home when needed, and track a variety of things with ease. I have also been able to process insurance reports easily and more efficiently. I believe this software has been such a benefit in so many ways to our fitness facility. Thank you for making my job easier!

Pros

I love the customer support that comes with this software. There are so many positives about the software itself, but I love that any time I have questions about it, they are so fast to answer my call or get back to me. Overall the software has everything I need, it works so efficiently, and makes my job of training new employees much simpler than past software systems that I have used.

Cons

I don't have anything negative to say about this software. There was a time years ago when I wasn't able to have liability waivers and contracts on the member's account. I spoke with the company and they added that feature! They are so great about constant updates and making this a very efficient product.

Reasons for switching to Gym Insight

I needed a more efficient product that could streamline my daily work and be accessible online instead of just on my work computer.

Response from Gym Insight

Thank you, Abigail! It's always good to hear from you and we're glad we could help!

Replied March 2022

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