MINDBODY Software


 

MINDBODY is a cloud-based club management and appointment scheduling solution designed for the needs of small to midsize businesses. The product is primarily used by gyms, fitness and personal training centers, salons, spas and massage centers, wellness centers, dance schools and yoga studios.

MINDBODY offers features such as scheduling with wait list management, appointment booking through Facebook, automated scheduling of email and texts and online bookings. Memberships can be managed through MINDBODY as well.

MINDBODY also features a toolset for marketing management. With MINDBODY, notifications and alerts can be set up for customers, targeted marketing campaigns can be launched and marketing reports can be generated and assessed.

MINDBODY also offers staff management features, which include check-in and check-out management, role-based permissions, payroll management and calendar integration.

MINDBODY offers custom API access that enables third-party developers to integrate their platforms with the solution. The product offers a marketplace for applications that can be integrated with MINDBODY, such as Spafinder Wellness 365, Xero, Perkville, RelateLOOP, Zcubator and WaiverKing.

 

MINDBODY - Reporting
 
  • MINDBODY - Reporting
    Reporting
  • MINDBODY - Online booking
    Online booking
  • MINDBODY - Point of sale
    Point of sale
  • MINDBODY - Staff dashboard
    Staff dashboard
  • MINDBODY - Multiple devices
    Multiple devices
Supported Operating System(s):
Web browser (OS agnostic)

590 Reviews of MINDBODY

 

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Software Advice Reviews (28)
More Reviews (562)

Showing 1-20 of 28

Shealyn from Best Life Feng Shui
Specialty: Group Fitness Classes
Number of employees: 1 employee Employees number: 1 employee

February 2018

February 2018

From a user standpoint, it's not the easiest software to use.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I like that if I have an issue it can usually easily be fixed by an instructor or someone who has instructor access. Logging in for classes is easy and quick.

Cons

The app isn't very easy to use if you want to check your account balance and purchasing things isn't very easy either. You can find everything if you log in on a desktop but even then, the interface isn't the easiest to use.

Review Source
 
 

Edward from Allergy Butler
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Not Only For Gyms

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I love this software. The people are super nice and easy to work with. I use this to run my medical practice. Much easier and cheaper than using a traditional medical billing software application.

Pros

Handles a wide variety of tasks including scheduling, contracts, billing, commissions, reporting, time sheets, and client communications.

Cons

The CRM UI is a little "cludgey". It's hard to view purchases and contracts easily for clients. Integrates easily into your website for appointment scheduling and product purchasing but is very hard to customize fonts.

Review Source
 
 

Amy from The Honey DARE
Specialty: Professional member organization
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Can't say anything too nice here!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The customer support was really good. That's about all I can say good about this one! Anytime I needed to ask a question, they were always willing to walk me through the technical side of the website.

Cons

They have a ton of integration with other apps, so, for every tiny little thing extra, you have to pay extra. It's super expensive for what it does. It's tough to learn, and I am super technical. So, if I had trouble with it, the typical business owner will too. Way overpriced!

Review Source
 
 

Grove from Grove & Baker
Specialty: Salons and spas
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Looks great at first

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Cons

Takes forever to set up. Trying to figure out the different technical terms that are being used is difficult. They are trying to cater to many different business types and for that reason this software is pretty bloated with things that either don't make sense to us or are not relevant to us. It's also waaay to expensive and they don't offer a trial period.

Review Source
 
 

Justin from Parisi Rochester
Specialty: Personal training
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Nice management program but almost too customizable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Integration with email software is very easy. There is plenty customization. The schedule has nice features like drag and drop.

Cons

It is almost too customizable that it can get confusing. It's also fairly expensive for a smaller company.

Review Source
 
 

Jennifer from Red Lotus Health
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Downhill over the past 5 years

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I think they are too big and can't handle their growth. I started with Mindbody in 2008, and loved it. However over the past 5 years the service and quality has deteriorated to the point where it's painful to try to reach anyone for help. I had to finally call it quits when they more than doubled my rate this month with less than 30 day notice, and even reaching someone to cancel my account was difficult. Good luck to anyone who wants to to try them out. I think there's better options these days. I certainly found one.

Pros

Nice user interface, easy to use once it's set up, easy for client to schedule online, graphics are pleasing.

Cons

Price keeps rising and customer support keeps going downhill. Hold times are impossible, the app continues to be semi-useful, they have failed to integrate decent EHR, very difficult to get help even when you want to close your account. .

Review Source
 
 

Pauline from MSG
Specialty: Spa
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Mindbody changed the Spa I was at!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is very good for the spa and massage industry!

Pros

Mindbody is great to really enhance the inventory levels at the Spa I managed. It took us from paper and helped us manage inventory and ordering. Made it so much easier for our therapists to see their own schedules and alter them if they needed to.

Cons

Set up can take a while, although support was always helpful. Importing information was a project and took a while of course!

Review Source
 
 

Nasira from Fashion Isle Smiles
Specialty: Community centers
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

MindBody for client management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Simple, handy app.

Pros

I can schedule appointments with clients from my MindBody app on my cell phone, which is then synchronized to the schedule at the site. The saves me the trouble of having to communicate to other staff about scheduling and allows for the site staff to be aware of the place/time I plan to meet with a client.

Cons

It is not easy to add a new client to the system using the phone app, so if someone is not already in the database, there is limited information you can input from your phone.

Review Source
 
 

Marshall from Faster Fitness
Specialty: Gym
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Double price in 1 year

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

They offer a branded app. If you’ve had it a long time it’s easier to stick with them than change services.

Cons

They doubled their price in the past year and will continue to raise prices with zero improvements in their service. Their service is glitchy, limited in features and slow to improve.

Review Source
 
 

Corey from Tan rio
Specialty: Hail & nail salon
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Very expensive and it takes an arm and leg to make any business changes.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Good scheduler, liked the phone app, liked the features, that's about it. Not too many pros when you pay the amount of money lower costing apps are charging for the same product.

Cons

Very expensive and it takes an arm and leg to make any business changes. When your month is up make sure you get all your schedule/client information because they will lock you out completely and make you submit all this information through email just to see your schedule again. To change bank deposit information you have to go through an insane paperwork process and get charged 100 dollars.

Review Source
 
 

Erin from COR
Specialty: Physical therapy
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Physical Therapist from a Multi - Discipline Practice

Ease-of-use

Functionality

Product Quality

Customer Support

Coming from a practice with many different services, it would be really useful to have different tabs in the documents section that were specific to the specialties. IE have a physical therapy tab for X rays, outcome measures or referrals, and a personal training tab for body comp results.

Pros

Able to schedule physical therapy, personal training, massage therapy and manage group fitness classes and group personal training.

Cons

From a physical therapist standpoint, the SOAP note functional is virtually unusable. Unable to track many key aspects of physical therapy practice (visit number for specific diagnoses, approved visits from the insurance company, approved visits via direct access). We have sought out other services to try to solve this i.e. QuickerNotes without much luck and have ended up taking PT notes completely out of MindBody and in google docs. One of the main features that would help with this would be the ability to export SOAP notes as a pdf as many of our notes need to be sent to insurance companies and physicians. The current system should involve copying and pasting each individual SOAP box and re-formatting, which is incredibly time consuming. The ability to track visit numbers for a specific diagnosis would be incredible and the ability to program in visit limits to stop patients from being able to schedule PT online until visits were approved via insurance of physician signature on plan of care would really set MINDBody online above all other competitors for multi-discipline practices.

Review Source
 
 

Tim a from CryoMe Health & Fitness
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Everything we need but a little pricey

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

A little hard to use in the beginning but once you have used it a few times it becomes a breeze.

Pros

We needed memberships to achieve a regular income and the Autopay feature works wonders.
We Created our Pricing options over the phone with Technical Support and the service was amazing.

Cons

Although this Software has all the requirements our company needs we are unable to purchase additional features as this software is too pricey.

Review Source
 
 

Tasmin from Sage nutrition and healing center
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

December 2017

December 2017

Easy to use for scheduling but not for practice management.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It's a great software for yoga studios and other, simpler practices. But for a physicial level health care office, it just isn't quite enough. I liked it for what it was and am glad to have found something better for me.

Pros

Scheduling, scheduling app, patient reminders, customer support, retail, merchant connectivity, receipt saving

Cons

the record keeping, transitioning from one visit to the next, continuity of notes, documents, record sharing

Review Source
 
 

Melissa from Heritage Payment Solutions
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Do your research before using this product

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Great costumer service through submission form as well as update blog and other tools for questions along the way. Various tiers that allow you to choose a feature/price level that works for you and your business.

Cons

Comprehensive software can be quite challenging for some to use and navigate. If this is a software you choose, make sure you get adequate training and have a list of questions ready- some "simple" tasks can take several steps.

Review Source
 
 

Galen from CORE Coopeartive
Specialty: Gym
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

MB provides good management solutions but holds subscribers hostage

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I feel like a hostage on a system that is great, but constantly trying to drive up its prices, which is totally arbitrary and not transparent. Not a great business partner, but a pretty good system.

Pros

Accurate record keeping
Advanced features
Reasonable Merchant Processing (have to go with MB's Provider)
Branded app and website integration

Cons

Prices increase twice a year, expect to see this continue
ownership change fee, so expect to pay extra if you transfer site owner
Only one Merchant processing option
They milk you as a customer
Support is very poor

Review Source
 
 

Mark from Springs Salsa
Specialty: Dance studio
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Many Functions But Complicated

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

They have a good customer service department that can help tutor you in areas that are not intuitive.

Pros

It makes quarterly or year end tax calculations a breeze. It can separate different types of income quickly and efficiently, and can go back several years.

Cons

It is quite pricey, so a start-up studio would want to wait until they have a steady income stream with a growing client base. Also, several of the features are complicated to use which can be frustrating.

Review Source
 
 

hari kirin kaur from yoga at the ashram
Specialty: Yoga studio
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Yoga at the Ashram

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Bringing us out of the stone age in a professional and smart way. It's a clean site that clients will enjoy using once we go live.

Cons

For non-techys it's a little tedious to navigate. There are so many options to comb through, many of which we won't even need.

Review Source
 
 

Pierre from Posture and Balance clinic
Specialty: Healthcare
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Poor Functionality, poor customer service,

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I do not recommend. Very expensive for what you get. Especially customer service. Don't use this...

Pros

Not much positive about this software. Once setup (see bellow) kind of works, poor layout. My clients didn't like the way and trouble they had to go through to book.

Cons

Can't send sms reminders. Leave a message they'll call you back... Maybe in 2-5 days, emails worst. takes 3 to 5 hours to setup with staff over the phone. Staff don't seem to know the product. Very hard to change classes (days/times). After clicking any changes screen flashes, nothing to tell you that it has saved changes.

 
 

Mary from Matt Rice Chiropractic Inc.
Specialty: Corporate health
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Mindbody has made it so convient for our practice.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

One of favorite things about Mindbody is the fact that it's so easy for our patients to pay for our services before or after getting treated without having to go to the receptionist desk. As well as paying for classes thru the Mindbody app.

Cons

I wish Mindbody had medical billing thru the app with a clearinghouse. That'll be so convient for our business.

 
 

Stephanie from Pro Impact Fitness
Specialty: Health club
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Not Impressed with Mind Body just don't go there

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Mind Body you really need to buck up your ideas, you have a rigid system that is overpriced in an increasing market full of new software. Many of my friends and colleagues are moving over to Go Team Up and let me tell you, the customer service is second to none.

Pros

Express app for scheduling and checking people in
All in one system
Easy to take payment
Integrates to website

Cons

Receiving payments from credit card processing was a NIGHTMARE, 10 days to get money and 8 months of constantly contacting them to see if anything could be done. In the end they asked me to shut my merchant account down and set a new one up and this did nothing.
Customer services is awful, there are a few who answer the phone who clearly don't want to help you out and reply with short answers making you feel awkward and stupid for even asking.
They put their prices up and gave me NO warning of this, price increase, disgraceful!!!!!
Reporting system is limited and to find the right one you've got to contact support who take ages to answer the phone, there are so many ways to run a report that it's hard to learn the process.
Their system is hard to use, it's not user-friendly.
They have no loyalty for customers, when I gave notice to leave they accepted it and moved on, no one contacted me to even find out why I was leaving.

 
 
 
Showing 1-20 of 562

Emily from Anytime Fitness

February 2018

February 2018

I¿m the GM of a gym and this has been great for our POS personal training sales

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use, user friendly, haven¿t had any glitches in the system. Lots of functionality in terms of selling packages, running payroll, scheduling staff/clients. Reporting section is great with lost of up to date info

Cons

Wish we could customize emails and texts a little more to use and our full property management system

Review Source: Capterra
 

Anthony F. from AFF Wellness Consulting Corp.

February 2018

February 2018

Our company's main daily software for everything we do.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Organization and ease of day-to-day business operations.

Pros

Everything. It's almost an all-in-one. We use it for scheduling, inventory, cashier, and online store services. Love it and whenever there's an issue, call their customer service- they are extremely helpful!

Cons

There are some bugs (very minor and rare occurrences) that happen. We report them but they're not always fixed, most likely because they don't come up often- but they should still be addressed.

Review Source: Capterra
 

Haley from Inspired By Purpose

February 2018

February 2018

Used this through my gym, while it took a bit to get the hang of, I did eventually enjoy using it.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I liked the ability to input various tasks into the scheduling outside of my normal appointments so that I wouldn't accidentally double-book myself.

Cons

The system was hard to figure out at first and took a lot of time trying to figure out all the features.

Review Source: Capterra
 


February 2018

February 2018

A lot of functionality but maybe a little too much

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

it is our point of sale software.

Pros

I like that this software has a lot of functionality. i can tell that it can work for many different business models.

Cons

There is almost too much functionality that certain things such as creating a workshop or payment plans can become very tedious making a lot of things prone to many mistakes.

Review Source: Capterra

  Response: MINDBODY, MINDBODY Inc.

Date: February 2018

February 2018

 

Thank you for your review.

 

Shantea from DHW Nutrition & Fitness

February 2018

February 2018

Overpriced

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I loved the ease of use and the features. The platform is very visually appealing and helps you effectively manage your business

Cons

I hate that this product is so overpriced. They have several packages that they use to reel you in however all the features that they use to sell you are in the most expensive overpriced packages

Review Source: Capterra

  Response: MINDBODY, MINDBODY Inc.

Date: February 2018

February 2018

 

Hi Shantea-

Thank you for sharing your experience using MINDBODY. We're sorry to hear that our software didn't meet your needs, but hope you found the best solution for your business.

 

Greg from Breakthrough To Fitness

February 2018

February 2018

Not very solution oriented

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

we've used it for 5 plus years but unfortunately as they grew their vision changed and kept increasing prices rapidly. Not very solution oriented for customers who have been loyal. Last conversation we had with them felt more of a FU message and nothing could be done. They took features away that we have been using for years and forced us up to the next membership level to get them back.

Pros

Great reports, Tracks a lot of KPI's for a business, Easy to bill and set up auto pay, support has been helpful most times except when it comes to billing and feature issues.

Cons

To many bells and whistles that are not needed but you pay for, don't work with you well even as a loyal customer, jumped their prices 2x within a short period of time, force you into higher levels of membership by restricting reports you are used to. Overall unhappy with how they treat customers with their last membership level changes and had zero solutions to help you out.

Review Source: Capterra
 

Elizabeth from Halftime Magazine

February 2018

February 2018

Been using Mindbody for years to manage a coworking space.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Scheduling and POS to manage a coworking space.

Pros

Scheduling, managing locations, search and export, POS features like collecting CC payments, recurring appointments.

Cons

Packages are very complicated. Difficult to move money around to different accounts. Would love to be able to toggle different locations without logging in and out. Wish for better integrations with other software. Cancelling feature is over zealous sometimes.

Review Source: Capterra
 


February 2018

February 2018

It was frustrating to say the least. Accounting and backside reporting needs work.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of scheduling.

Pros

Scheduling was a snap and the reminders were very nice for the clients. Scheduling multiple practitioners was a bit more difficult unless you were using the mobile app.

Cons

Backside reporting and accounting was complicated and the tracking is individual payments and visits sometimes did not make sense. This is not a software appropriate for a medical /physical therapy practice as we had hoped it would be.

Review Source: Capterra
 

Sally from Premier Fitness & Wellness

February 2018

February 2018

Costs have been raised twice in the 3 years without adding functionality promised.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Able to sell memberships online. Able to run several reports for example Payroll and sales. Able to monitor check ins to determine who is using the club and when.

Cons

Cannot take member photos at sign up without having to upload, download, etc. Should be able to take new member photos from camera through computer at front desk like every other gym software available. Cannot separate arrival to gym and tanning arrival making our tanning memberships not work correctly. Again, promised a different functionality by their salesperson. Should have been able to sell a package of 10 tanning sessions and have them taken off per tan. Instead the tanning session is "stolen" from the system as soon as member checks into the gym. Very disappointed in this company overall.

Review Source: Capterra
 

Kelly from NCWW

February 2018

February 2018

Great tool for scheduling

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use, relatively easy to learn to schedule and accept payments within a multi provider practice, including a variety of groups and workshops.

Cons

There are a couple of features that don't work on the desktop version, only on the mobile version (i.e., making a change to just one instance of a recurring block).

Review Source: Capterra
 

spring from springtime marketing llc

February 2018

February 2018

Tons of functionality and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Excellent solution for yoga studios, wellness medical practices etc.

Pros

The software is easy to use, integrates with many other programs such as constant contact and has a lot of functionality such as scheduling, marketing, reporting.

Cons

The price can be a con for smaller size business. The other con is how long it can take to reach customer service when you have a questions or issue.

Review Source: Capterra
 


February 2018

February 2018

It gets the job done.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is pretty simple and is very easy to use. I work through 24 separate sites to complete my tasks daily. Being able to keep a steady streamline similarity through all variations of the site makes my job a lot easier.

Pros

Options to track accounts and clients based on different variables.
Easy of use and navigation.
Ability to customize to get where I need quicker.
Customer service reps always willing to help.

Cons

Seems to glitch a lot. I have had quite a few weird payment errors that even the back end has a hard time figuring out a solid explanation to what happened.
Updates creating changes without notice.

Review Source: Capterra
 

Todd from Todd Morin Consulting Services

February 2018

February 2018

MindBody Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Mindbody offers a lot of options for a gym, yoga studio, etc. The mobile app works well and is easy to navigate.

Cons

Scheduling workshops and events could be handled a lot easier. For example, if a workshop starts at noon, you have to add it for 11:55 or 12:15, then go back to change it to 12:00. Makes no sense.

Review Source: Capterra
 

Derek from Ultimate Goals Fitness

January 2018

January 2018

Increased my fee or adding features I don't use. Horrible company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Integrates with access control and that is it

Cons

Way too expensive for what you get and not user friendly. High credit card fees. Long hold times for support.

Review Source: Capterra

  Response: MINDBODY, MINDBODY Inc.

Date: February 2018

February 2018

 

Hi Derek-

A member of our team reached out to you to follow up on your experience. Please let us know if you didn't get that message, or have other questions, by sending us an email at reviews@mindbodyonline.com

 

Nicole from Evidence Based Athlete
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Quick & simple method for fitness class reservations.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very simple and easy to use on the consumer end for class schedule and reservation

Pros

On the user end, mindbody is very simple to use both on the phone app and on the desktop. In seconds, you view availability at locations for various class times and sign up for classes.

Cons

Although super friendly and streamline on the customer end (reserving classes), the set-up end for the business can be a bit of a learning curve. It would be nice if the back end would be as simple to work as the front end.

Review Source: Capterra
 

Chris from Elite Sport and Fitness

January 2018

January 2018

Been with this company for 5 years and its been very shaky.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The simplicity of the software is nice but that's about it. I could spend all day on the cons if I wanted.

Cons

Reports are inaccurate and inconsistent.
"Retail" can be very difficult.
Support is TERRIBLE! When the consumer knows the answers to the questions before the support staff its not a good thing... which is common.
If you ever get an account person and choose to go on your own they act like you never existed because you pay less money.

Review Source: Capterra

  Response: MINDBODY, MINDBODY Inc.

Date: January 2018

January 2018

 

Hi Chris-

We'd like to connect you to a member of our team to discuss what we could do to improve our reporting functionality.

Would you send us an email at reviews@mindbodyonline.com so we can set up a time to talk?

 

Rome from Nzuri Beauty

January 2018

January 2018

Not a bad company, but not worth the money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

They do personalized apps that are cool for branding purposes. They seem to do a lot of brand marketing for their company, so they out shine other companies:/

Cons

They have branded apps, but the limitations on what you can do, make it useless.

There are a few things I don't like about this company, but for business owners, you should know that they do subscription increases often. I have been with MB since May 2016.

Review Source: Capterra

  Response: MINDBODY, MINDBODY Inc.

Date: January 2018

January 2018

 

Hi Rome-

We'd like to talk to you about what we could offer within our branded app that would help you find more value using it.

Could you send us an email at reviews@mindbodyonline.com so we can set up a time to chat?

 

Alec from Orangetheory Fitness

January 2018

January 2018

Easy to use system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The Mindbody system is a wonderful software that allows you easy access to clients as well as setting up session times or dates. All of our clients that use it love how easy it is to book online.

Cons

Retail is very specific when it comes to searching. If you don't enter in the exact product name or the product's number then it will not pop up.

Review Source: Capterra
 

Jade from Lasting Touch Therapeutic Massage
Number of employees: 1 employee Employees number: 1 employee

January 2018

January 2018

Just one month in and I love this app

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I quit 5 different apps and now use just this one and save about $100 per month.

Pros

It keeps on giving. It is a lot of training. My favorite is the knowledgeable customer service. Their insight and patience are so completly appreciated.

Review Source: Capterra

  Response: MINDBODY, MINDBODY Inc.

Date: January 2018

January 2018

 

Hi Jade!

Thank you so much for sharing your experience using MINDBODY!

 


January 2018

January 2018

Unprofessional experience.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

online booking, record keeping

Pros

It provides you with at least some type of software. They promote themselves pretty well, which makes them more known.

Cons

They overrate themselves, as the software does not have as much capability as they say, in several areas. Too expensive or can become that way, in order to have all the features you need, because you have to hire additional entities to get certain features that are not included. We now have a software with just about everything included in the pricing. MB's pricing increases quite often. I did not appreciate that in the beginning when training with them, they don't tell you how many limited hours they give you and are actually monitoring, but in the long run, they tell you how much of their time you've taken up, when you never knew there was a limit or that you were being monitored. The whole time they're telling you it's okay, you're fine, we'll give you as much time as you need. In the long run, they used this against me. Had they told me this info from the start, I would have hesitated or been more stingy in asking my questions and reaching out for assistance. I finally left MB when I had an unprofessional experience wherein I was mistakenly included in an interoffice email wherein they said some false, mean-spirited ' unprofessional things about me. That was the final straw. I am much happier now with my current software provider.

Review Source: Capterra

  Response: MINDBODY, MINDBODY Inc.

Date: January 2018

January 2018

 

Thank you for sharing your experience with MINDBODY. We are sorry to hear about the situation you outlined regarding your business being discussed by our employees in an unprofessional manner. We'd like to look into this situation on your behalf. Would you be comfortable sharing details about your business with our team at reviews@mindbodyonline.com?