MINDBODY software


823 reviews(3.5/5)
823 reviews(3.5/5)

MINDBODY is a cloud-based club management and appointment scheduling solution designed for the needs of small to midsize businesses. The product is primarily used by gyms, fitness and personal training centers, salons, spas and massage centers, wellness centers, dance schools and yoga studios.

MINDBODY offers features such as scheduling with wait list management, appointment booking through Facebook, automated scheduling of email and texts and online bookings. Memberships can be managed through MINDBODY as well.

MINDBODY also features a toolset for marketing management. With MINDBODY, notifications and alerts can be set up for customers, targeted marketing campaigns can be launched and marketing reports can be generated and assessed.

MINDBODY also offers staff management features, which include check-in and check-out management, role-based permissions, payroll management and calendar integration.

MINDBODY offers custom API access that enables third-party developers to integrate their platforms with the solution. The product offers a marketplace for applications that can be integrated with MINDBODY, such as Spafinder Wellness 365, Xero, Perkville, RelateLOOP, Zcubator and WaiverKing.

Supported Operating System(s):
Web browser (OS agnostic)

823 Reviews of MINDBODY

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  • Verified Reviewer

    Number of employees: 11-50 employees

    August 2018

    MindBody makes is easy to schedule appointments

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    MindBody makes is easy to schedule appointments and I love to see who is available and the many times that I can pick. Also, the mobile app is great!

    Cons

    I go to multiple places that use MindBody for scheduling (two different gyms, a massage studio, a Spin studio) and I don't like that I need to "log-out" every time. I wish I could be logged into each businesses unique MindBody page at the same time. It would make it so much easier since i regularly go to multiple places that use this for scheduling.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Chiara from Kering

    Number of employees: 10,000+ employees

    August 2018

    Potentially great

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    I use it to book hairdresser appointments, for my personal use. It’s good for this specific need but I can’t do much more with it

    Pros

    I like that I can look for Beaty/ wellness businesses and schedule appointments online, with real time availability schedule.

    Cons

    The network of providers is still pretty limited in my area

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kat from 110 Yoga

    Number of employees: 2-10 employees

    August 2018

    MINDBODY review

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    This product is great in helping me organize clients and classes. I enjoy being able to compare week by week how the classes compare to one another. It is easy to sub teachers and have clients pay for classes and extras.

    Cons

    It can be confusing to use as a new user. Could use some updated formatting.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Dave from Levity

    Specialty: Spa

    Number of employees: 2-10 employees

    August 2018

    Trash

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    This system is rapidly going down hill and many are switching over to other more reasonable, lighter, and efficient systems. We're currently in the process of switching over to a much more user-friendly system for our guests.

    Pros

    All in one. I have to type a certain amount of characters in this space but there's really nothing super great about this system that can't be found elsewhere for a fraction of the price.

    Cons

    Poorly setup
    Bloated System
    Very buggy
    Poor Customer Service
    Overpriced
    Many hiccups found throughout the system
    Difficult to speak with anyone.

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer

    Number of employees: 51-200 employees

    August 2018

    MindBody- Your all in one fitness app!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall, I have had a very positive experience using this software with only a few kinks here and there. My boss often calls the MindBody help line and they take care of the issues.

    Pros

    I really like that as a pilates instructor my client are able to see what classes are being offered, see if anythings been cancelled, sign up for classes, pay for packages, and even cancel classes without me having to do anything. They do it all on their app!

    Cons

    Although the instructor app is very convenient for teachers to check people in it does not allow me to take in credit card payments on the mobile version. I need to log in on my laptop and use the desktop version in order to do so which is inconvenient.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Al from Jersey state bombers

    Specialty: Sports leagues

    Number of employees: 2-10 employees

    August 2018

    Bad company policies

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    They’ll sneak higher monthly bills without your approval. Just start charging your card without you actually agreeing. Considered stealing

    Pros

    You can Send email reminders to clients, but that’s all I really used it for. Seems like it has a lot of features.

    Cons

    Bad customer support . Not happy with getting charged more money on my cc by upgrading my account without my approval.

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer

    Number of employees: 11-50 employees

    August 2018

    Very easy to find fitness options!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love that the app keeps a schedule of your classes and imports the activity to your phone calendar!

    Cons

    There are a few places that are not on the app and I'm not sure if it's up to the business to add themselves or not.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: MINDBODY, MINDBODY Inc.

    August 2018

    Thanks for your review! If you find a business that you love that isn't listed on the app, ask them to contact us at info@mindbodyonline.com and our team will help them get set up!

  • Tiffany from 2U

    Number of employees: 1,001-5,000 employees

    August 2018

    Gym Scheduler

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    We use MindBody at work to register for classes at the gym or to schedule time with the trainers , it makes the process really easy and its user friendly.

    Cons

    I haven't found anything with the actual software that I don't like, I wish I could register for a block of classes , or register a month at a time.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: MINDBODY, MINDBODY Inc.

    August 2018

    Thanks for your review, Tiffany!

  • Verified Reviewer

    Number of employees: 1 employee

    August 2018

    Client Review

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    The list feature for viewing weekly classes is nice. It's easy to see what is available each day to sign up for classes/events.

    Cons

    That I have to have a different log in for each company that uses mind body. That's a lot since it's not just fitness but hair stylists etc. Why can't it be one log in and you connect or "apply" to different companies that use it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: MINDBODY, MINDBODY Inc.

    August 2018

    Thank you for taking the time to share yoru feedback with us. We are happy to share that you can use one login to book with all of your favorite fitness, wellness and beauty businesses using the MINDBODY app. You can learn more and download it at https://mindbody.io/

  • Verified Reviewer

    Number of employees: 201-500 employees

    August 2018

    I use MINDBODY every single day!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Mindbody is extremely easy to understand and navigate. I use this app every single day to check the yoga schedule at my studio.

    Cons

    Recently, the classes that have already passed do not appear on the schedule. I would like to be able to see the classes that have already passed to get more familiar with the schedule.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: MINDBODY, MINDBODY Inc.

    August 2018

    Thanks for your review!

  • Jennifer from Cosmetics

    Number of employees: 1 employee

    August 2018

    Works well

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Pretty good, I have liked other systems better but it does the trick

    Pros

    I liked using mind body to schedule appointments for myself as well as my business

    Cons

    I do think the platform isn’t as user friendly as it could be for booking clients

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    August 2018

    Software for manage and checking my yoga classes

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I am able to see how long the class will take, the teacher, in wich room it is and everything in a single app

    Cons

    I can not program a class or reserve a spot even when i see the info i have to get to the yoga studio to reserve the spot

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Tiffany from Focal point

    Number of employees: 1 employee

    August 2018

    Has used for business marketing

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Have use this program for marketing my business for make up appointments. Has helped me gain clientele.

    Cons

    Is it a bit pricey per month for the amount of clients you do you gain.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: MINDBODY, MINDBODY Inc.

    August 2018

    Hi Tiffany! Thank you for your review. We are glad to hear that you have received new customers through our products!

  • Maika from Kocoon

    Number of employees: 2-10 employees

    August 2018

    Unjustified and unreasonable repetitive price increase

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Having been a loyal customers for 3 years, and having accepted without complaining the numerous price increases, I feel cheated.

    Pros

    It was a robust software until they decided to cancel all the great features in my package.

    Cons

    Consistent price increase without additional features or software upgrades. This time, with a two months notice, they announced that if you wanted to keep the same features as before, you had to pay more- which I refused. So I stayed with a monthly package and lost most features which made me choose Mindbody from the first place. The functionalities now are those of a very basic online booking software, and for the price I'm paying, I'd rather look for cheaper alternatives. It took me 3 months to set up the software, what a waist of time.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: MINDBODY, MINDBODY Inc.

    August 2018

    HI Maika- Thank you for taking the time to leave a review of your experience with MINDBODY. We value the years you've spent with us. In early 2018, we repackaged our software based on the common features that our customers used to ensure that no business was paying for features they didn't use or need. We do see that you were able to connect with a member of our team to select our Essential package, but if you do need any of the features of our Accelerate package, we do encourage you to consider moving up to that tier.

  • Jordan from GoCanvas

    Number of employees: 51-200 employees

    August 2018

    Mindbody has made my life easier!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Been so great! Love how easy it is for me to sign up for my workouts and plan my weeks out

    Pros

    So easy to sign up for a variety of my workout classes at once! I can see my schedule easily and how short the waitlist is etc

    Cons

    Nothing - been a great experience! I use it everyday

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: MINDBODY, MINDBODY Inc.

    August 2018

    Thank you for your review, Jordan!

  • Alexa from Cryology

    August 2018

    Good, but not the best out there.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that it is easy for customers to book appointments online with the app. I also liked that they offer waiver forms, which other booking programs do not.

    Cons

    I wish they had an email service to send blast emails. And I wish it was easier looking on the eyes.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • weston from Weston's Personal Training LLC

    Number of employees: 2-10 employees

    August 2018

    Wow it does it all

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It makes it so much easier to manage a club

    Pros

    Well where do I start. It manages my personal training my group fitness and it has a great website with superior customer service and quick response times

    Cons

    It is very costly. I really wish it had the ability for a key fob and could control the door and have a tail gate camera then it would be perfect

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    August 2018

    Mindbody has been a game changer for our membership based business.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    One of the main benefits that we see is the cross regional check in. We have several units and MB allow a member to check in at any studio.

    Pros

    Mindbody has been so user friendly for our staff. The training (compared to other CRMs) has been so smooth. From adding in new clients and their payments to running reports.

    Cons

    We are fairly new to the system but it is a little bit more than our previous system. All the benefits out weighed the price so we made the switch.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: MINDBODY, MINDBODY Inc.

    August 2018

    Thank you for your review!

  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    August 2018

    mindbody

    Ease-of-use
    Functionality
    Quality
    Support

    scheduling

    Pros

    the mindbody application is a great way to explore new classes in the city. it's also super easy to keep track of my passes and remember which classes I have booked.

    Cons

    Nothing! I wish there were more studios on the mindbody application and that the classes that sell last minute seats actually discounted the classes

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: MINDBODY, MINDBODY Inc.

    August 2018

    Thank you for your review!

  • Verified Reviewer

    July 2018

    Works great for a fitness company - not so great for a web designer

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    As a web designer, it's great to have an integrated software that allows people to directly sign up for consultations, schedule times, reach out, and have it all go directly into the system. This eliminates the needs for Zaps, manual data entry, or custom coding.

    Cons

    The forms sure are ugly! Plus, it's difficult to customize. Plus, if you happen to make a mistake setting things up, and the notification emails are sent to the wrong place (oops), there is no way to find those submissions. Sorry about that, fitness company I work for.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: MINDBODY, MINDBODY Inc.

    August 2018

    Hi there, Thanks for sharing your feedback with us-it's always great to hear how different roles in each business we serve interacts with our software. We'd love to know more about your experience as a web designer using our software, specifically in which tools within our software you're using and if you've looked into any of our partners: https://marketplace.mindbodyonline.com/

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