About PTminder

PTminder is an online training solution that helps personal trainers, studios and gyms manage day-to-day activities. The platform can be accessed through the web and on mobile devices (iOS and Android). Training studios can manage various administrative tasks and front-desk operations such as bookings, client management, reminders and payment processing. It is also used by trainers for remote/virtual training with their clients. PTminder allows trainers to publish online class schedules, allowing clients to view schedules and book classes. Automatic SMS and email reminders are sent to all clients. Personal trainers can track clients' performance, fitness goals and other information in real-time. PTminder offers calendar scheduling to manage the trainers' sched...

PTminder Pricing

Free 14 day trial. Flexible pricing plans based on Active Clients.

Starting price: 

$36.00 per month

Free trial: 

Available

Free version: 

Not Available

PTminder client management
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PTminder Reviews

Overall Rating

4.54

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 211 reviews

User Profile

Gail

Verified reviewer

Company size: 1 employee

Industry: Health, Wellness and Fitness

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

December 2018

Personal Training Management made easy.

Accountability is necessary for any business. Ptminder's solves this with easy to setup customer financial information that keeps records on due dates and other important information keeping your business healthy.

Pros

It is a great software program that manages your schedule and financial books. It's easy to set up and record keeping will make tax season a breeze. The calendar feature allows you to book, charge and even change appointments.

Cons

I wish the workout program was a little easier to set up. It took too much time to locate exercises or video, upload and then add variables.

Sarah

Company size: 2-10 employees

Industry: Sports

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

August 2020

Great support and communication

We moved from another cloud based software provider as they were proving to be expensive for what they offered in terms of support. PTMinder although may not have all of the bells and whistles that other gym/pt software have but their support is fantastic and the 24/7 online help has been invaluable for me as a gym owner. The fact that they are constantly adding to their service is another bonus and I look forward to seeing how PTMinder continues to evolve.

Pros

Excellent value for money, 24/7 online support!! regular updates, good value for money. The online support is fantastic.

Cons

Calendar booking is a little clunky and would benefit from a feature that allows bulk actions in the calendar. The transaction and invoice linking could be more streamlined and the option to record outgoing, and incoming communication that you have had with specific clients in their member profile would be beneficial.

Reasons for switching to PTminder

Expensive, slow customer support and their website offering is overpriced and over valued for a wordpress plugin with some basic graphics. You can build your own wordpress plugin website for a fraction of what they charge.

Ahmad

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

May 2018

Terrible Software!

Pros

Using the software is easy. The software has the capability of being great if they cannot fix the customer service and keep the software from locking me out and having to constantly reset my password. It's very inconvenient. It's embarrassing and unprofessional.

Cons

The software will lock you out and the customer service is horrible. It even deactivated my account right when I was in thr middle of scheduling clients and trying to see my availability. Having to chat with them before you can get through on the phone is annoying especially when clients are waiting on you. Also, when I finally did get through to talk to someone. I heard a baby crying in the background as well as a lot of noise. It was distracting on top of already being frustrated. It was unprofessional and it's not how I want my business. It's embarrassing to have clients in front of me while I'm trying to access my account to schedule them and being told my account was deactivated. I am very disappointed.

Response from PTminder

Hi Ahmad, there was a specific bug in the new Safari browser causing this but we have quickly fixed that up. Our customer service team have already spoken with your company and confirmed it's all working well now. Huge apologies for the inconvenience caused. Please reach out if there is anything further we can assist with, thank you!

Replied May 2018

Theresa

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: Less than 2 years

Review Source

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

November 2021

Easy to use but beware the hidden costs

Pros

Very easy to use and integrate into our website Easy to keep track of clients bookings and payments Easy to use for clients who are not particularly tech savvy Options to set up recurring membership payments, class passes and sell products Can set up group classes and individual sessions Easy to keep track of income and expenses

Cons

Hidden costs! You have to pay a monthly fee plus they take a commission from every payment a client makes through the system which gets VERY expensive. Also you have to pay extra for everything eg text reminders, customised app... The basic app can still be used without an extra charge but it's ugly and not customisable.

Reasons for choosing PTminder

Based on the pricing structure, when you look at the website, I thought this would be cheaper with all the functionality I needed. But, it has actually worked out to be even more expensive than Mindbody.

Reasons for switching to PTminder

I thought this would be a less expensive option

Tim

Company size: 1 employee

Industry: Health, Wellness and Fitness

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

August 2019

Great software to help Personal Trainers run their business

It makes running my business so easy in terms of the admin and finances. The system handles it all. I don't have to worry about it. I can log all of my expenses in there as well which helps massively with accounting. Clients book themselves in and can see how many slots they have left from their packages - and just buy more as and when. This means I don't have to worry about any of the administration and can focus solely on giving the best group classes and personal training sessions without the burden of the admin. Clients love it too.

Pros

It's easy to use. Set up is very straightforward. Integration with existing website is also very simple. The ability for clients to book their own sessions (within available slots) is so helpful, and allowing clients to pay online and book into classes or go on a waiting list takes all of the effort out of it. Clients particularly like the email and text reminders.

Cons

The workout planner isn't as advanced as some others, and it's not quite as set up for online personal training (i.e. remote coaching) as some competitors.

Reasons for switching to PTminder

my PT Hub was very complicated to use and not at all intuitive. PT Minder is a much better overall offering and suits my needs way better.

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