All Rezerv Reviews
1-12 of 12 Reviews
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Yasica
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Please Improve the features
It’s quite good and helpful. I can enter the database so easily & it’s worth for money
PROSIt makes my database organized and easy to use
CONSThe feature needs some improvement ( can’t change the qty of item , can’t add rhe discount )
Joey
Sports, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Efficient supportive team, easy user friendly interface
They listen to clients’ needs well, and so far (7 months in), they have been improving their system every single month which helps makes the booking process for clients and scheduling process for admin smoother. Appreciate this hard work a lot.
PROSCompany ran by honest people who are always quick to reply to any issues we face and to rectify issues. Hope this continues as they grow bigger..
CONSMore refining needed on automated reminders & still some glitches here and there, but am still happy with it so far. Nothing too serious that hinders my business operations.
Reasons for switching to Rezerv
Supported them from the start, but prices kept increasing yearly with no promises being kept despite multiple assurances + timeline given to me by them. Over time, they begin to outsource their helpline and it was less and less personal and issues kept getting swept under the rug.
Michelle
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed March 2024
Rezeve Review
Overall experience is great. The team is consistently revamping their offerings and are working on improving their product. Customisable features are not available yet.
PROSCustomer Service is responsive and the features are not complicated. Ability to use Rezeve as a booking platform & website builder is great.
CONSFeatures are not very customisable. Website design is more or less fixed. Some lags in the system sometimes.
Dzianti
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Rezeve was the best solution for our gym management at an affordable price.
For the price that we are paying and always feeling like we are the only gym they service, we are very happy with the choice to switch to Rezeve so far. Highly recommend to any size of gym/martial art business. Currently using for 2 outlets and 1 more in the near future.
PROSThe customer service is 100% the best we have ever encountered. Solutions are given almost immediately. Plus just being with them for slightly more than 6 months, there have been several feature updates (and more to come). They really listen to your business needs and cater to your preferences.
CONSCertain features that we already had on Glofox that are not available on Rezeve just yet such as an online store on the website, push notifications on app, fpx payments (but have recently been available)
Reason for choosing Rezerv
Price
Reasons for switching to Rezerv
Price and customer service (on Glofox due to time difference it would take almost 48 hours to get an answer on any issue)
Jade
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
The best booking and payment platform
[sensitive content hidden] and the team are amazing, from the moment I had an intro call, he was available and showed me everything they offered. At first it was the price that attracted me as well as the fact it’s a local biz, and then when I commenced setup, I was blown away at the service they offered. The team continues to help me, with any issues (they are highly customer driven) Platform-wise- the setup was so easy and the team are always just a message away. It is easy to use and I can’t wait for the app launch.
PROSThe Rezeve team have created a fantastic platform that is not just affordable but user friendly and that looks great too. I love their attention to detail and super fast response, they have the best customer service! They have also added in several features that I requested to make my operations run more smoothly.
CONSThere is nothing I dislike because the team have rectified every issue that I have flagged.
Reasons for switching to Rezerv
Terrible service and it was very expensive
Zedong
Sports, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2023
Up and coming major player
Amongst major brands like Mindbody and Glofox, Rezeve is definitely up and coming. Our experience with them for the past few months have been collaborative and integrative so far. Communications for tech support under the same timezone, and knowing they have a physical office locally helps a lot! Looking forward to many of their upcoming features which will put them on another league with the big names :)
PROSThe entire team including their [sensitive content hidden] are prompt with responding and dedicated to solving problems and coming up with features that's helpful for end users.
CONSThere are still some important functions and features not yet available and in the making. This makes users need to workaround for now.
Natcha
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Excellent Gym Management System
It's been a fantastic experience so far using Rezeve for our studio management needs. Very user friendly and doesn't required a complex training on the system.
PROSThe platform is user-friendly and the interface is very easy to navigate. The team has been exceptional in providing support and taking any recommendations and feedbacks.
CONSMore features on CRM could be more beneficials such as email notification reminders about package expiration and birthday email.
Vendor Response
Thanks for the feedback Native Cycle team! Our CRM feature will be further enhanced in the 4th quarter of 2023 to do precisely what you are asking for! These features will be located in the automated marketing module.
Replied June 2023
Konea
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
One of the best booking platform so far!
I like how the team from Rezeve assisted the setup for me from the start. The platform is easy to use and understand. Any issues we had were also quickly resolved by the team. Kudos guys!
CONSWe have no complaints of the system so far.
Mira
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Great Apps
Very good experience overall. All issues are well handed.
PROSEase of use. Customer service team always stand by to help and very helpful indeed.
CONSCentralized database across all other rezeve users.
Nur Danisha
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
User
Great!
PROSEasy website to work with, easy to track sales, to update other features etc
CONSSometimes lagging but only 3 to 5 minutes
Jas
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Highly recommended.
In general, our experience with Rezeve has been quite positive. We have utilized several booking platforms previously, and Rezeve stands out as the most user-friendly and responsive, especially when addressing issues or seeking assistance with reports, and so on.
PROSWe appreciate the prompt and effective customer support. Our feedback and suggestions are not only acknowledged but also treated with seriousness. The platform is highly useful, featuring an easy and uncomplicated interface that is well-received by customers.
CONSWe recommend that the team devise a more effective method for tracking issues and errors. Occasionally, problems are overlooked because we struggle to recall them.
Reason for choosing Rezerv
As a startup, we would like to try a different product.
Seylva
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Fightlab
Highty recommended , easy to use interface and responsive customer service
CONSAuto check ins for customers have to be enabled