CSI Spectrum

RATING:

3.3

(16)

About CSI Spectrum

Daxko Spectrum Health Club Management Software is a cloud-based health and fitness club management solution. It caters to recreation centers, hotels and fitness resorts, wellness centers and camping facilities. Primary features include accounting, management, reporting, scheduling, facilities management and online services. It offers inventory management, point of sale (POS), billing and accounts receivables, gift card management, contract management, customer relationship management (CRM), event management, locker management, automated scheduling and reporting. The solution also integrates with third-party applications such as MICROS for offering gift cards to clients. It offers a mobile app that allow customers to manage their accounts, view and schedule app...
Member Management

CSI Spectrum Reviews

Overall Rating

3.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

3

Customer Support

3.5

Value for money

1.5

Functionality

2.5

Most Helpful Reviews for CSI Spectrum

1 - 5 of 16 Reviews

Barbara

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed May 2016

Software works well for our purposes

We haven't begun using all of the features available. The only con I have is our initial training on site was inferior. the tech was more concerned with being on his computer and revamping our chart of accounts then teaching us how to use the software. Dana has been great - she is our third relationship manager and by far the best ever!

Anonymous

51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed September 2019

Can be buggy but gets the job done

PROS

I like that for the most part it is user friendly. Easy to learn, has lots of options.

CONS

Needs a bit of updating. Some characters will be off kilter and look wonky.

Vendor Response

Thank you for the review, we appreciate your insights!

Replied September 2019

Ben

Health, Wellness and Fitness, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

FUNCTIONALITY

3

Reviewed April 2022

There's definitely better software out there

PROS

It works. Sort of. I mean, we've been using the software for over 10 years now and we are still in business... so I guess that's a "pro?"

CONS

Unfortunately, there's too many "cons" in my opinion to list. It would take me forever to write them all down. When we first got the software, I asked my manager, "Is this a new company and are we their first clients?" The reason I said that was because right off the bat, the interface was clunky and didn't work properly. And it still doesn't. For example: At the top of the 'create new prospect' form is a cell to input the 'emergency contact' name. Right next to that is the cell to input the contact's phone number. You would THINK that after you enter the name and hit the "tab" key that it would move you to the phone number cell. But NO! It moves you to a health screening dropdown!?? Seriously? This is programming 101. Other cons include hidden windows (CSI hides windows behind other windows at certain times ie - you have to start minimizing other windows that may be open to find it before you can do anything). Many functions do not give you an "are you sure?" prompt before execution and if you didn't mean to do it... you are out of luck because the operation can't be undone. This results in REAL data loss. When I'm creating a new membership I have to be exact on everything I do. In many instances if I make a mistake, I can't back up and fix it. I have to then contact our business office manager. Running reports is convoluted and confusing. Form design feels like it's from the 1990's and designed by someone who has no design experience.

Julie

Hospitality, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed February 2019

CSI has some advantages

CSI has pretty good functionality. It works well for most of our day to day tasks. I wish some aspects of it were more easily customizable and that client data was easier to track.

PROS

CSI is great for managing schedules and has a good POS function.

CONS

It needs improvements in the ability to track different types of client data.

Vendor Response

Thanks for your feedback, Julie!

Replied February 2019

User Profile

Britnee

Verified reviewer

Health, Wellness and Fitness, 1,001-5,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

3

Reviewed May 2019

This program keeps it simple

PROS

Everything is ver y user freely and doesn’t take long at all to get the hang of the buttons. This program allows you to fully operate two screens with different functions at the same time.

CONS

Im not sure if this problem occurs because we use it on two different computers but sometimes opening a POS window is difficult.

Vendor Response

Thanks for your feedback, Britnee!

Replied May 2019