Daxko Spectrum Health Club Management Software is a cloud-based health and fitness club management solution. It caters to recreation centers, hotels and fitness resorts, wellness centers and camping facilities. Primary features include accounting, management, reporting, scheduling, facilities management and online services.
It offers inventory management, point of sale (POS), billing and accounts receivables, gift card management, contract management, customer relationship management (CRM), event management, locker management, automated scheduling and reporting. The solution also integrates with third-party applications such as MICROS for offering gift cards to clients.
It offers a mobile app that allow customers to manage their accounts, view and schedule appointments, check-ins and view check-in history. Support is offered via email and over the phone.
Pablo from mActivity
Employees number: 11-50 employees
None yet... but we hold out hope for something positive.
The sales and customer service staff are excellent people.. and its the only reason why we are still hanging in there.
We switched software not because we were unhappy but because we wanted more from our software. We were seeking an integrated solution with CRM, management/processing, reporting and mobile features from a single vendor. We went "live" with Daxko over 3 months ago and we still do not have our mobile app. The credit card updater was just activated.. it took 3 months?? Even though we're having our best YTD numbers... our cancellations are up because of members frustration due to losing the app / rewards feature. We submitted all of our requirements ahead of schedule and were told that all the features would be available on our Dec 11th 2017 go live date. The implementation did not start well and there have been many issues since.. for example Daxko is still trying to update the clock time within the software to Daylight savings.. I don't understand. I've been a gym owner for 13 years and I've never experienced this type of APATHY from company management. I'm actually shocked... embarrassed for the sales and service staff. Someone in management... "I am your customer.. Help me!" I'm more then willing to upgrade this review if they can make us whole again. Thank you
Todd from tsmithers inc
Employees number: 51-200 employees
They have lots of features but you pay for it. Monthly service fees are extremely expensive. If you ever try to get a door access control put in like at 24 hour fitness facilities forget about it. They act like they have never heard of one before. Service techs are rude and not very helpful. Over bloated software for most facilities. There are much, much better choice available.
Lots of features
Terrible support. Unusable door controls.
Don't buy it.
Barbara from Willy's
We haven't begun using all of the features available. The only con I have is our initial training on site was inferior. the tech was more concerned with being on his computer and revamping our chart of accounts then teaching us how to use the software. Dana has been great - she is our third relationship manager and by far the best ever!
Jason from AtlantiCare LifeCenter
A wide range of reporting and the interface is very user-friendly. It's really the best software we've used.
We have not been able to get our contracts to print on our CC readers for two years to no avail.
pj from Inspira Fitness Connection
The software generates great reports from finance, to visits, to demographics in a very timely manner. The user app and online services make it possible for members to ultilize the software and practice some self-care. I am very happy with the quality ad wide reach the software provides
Kim from Howard Long Wellness Center
We are looking forward to the change to Spectrum 6.0 Cloud hosting this week.
Pros : Billling process along with the checks and balances makes the mistakes very limited. The A/R & the attendance program are very clear and understanding to both our employees and members. Credit card and eft automatic withdraws have been a major plus.
Cons: Sometimes Query Reports are limited to what we can or need to do. Would like to see more online training so we better understand what is available for us to access. I am sure there additional shortcut in the system available that we are currently unaware.
I do feel a lot more comfortable with the communications I been receiving from Dana Puckett since she has become Regional Account Manager of the East than I have had for many years.
Hopefully after our migration to the cloud we can review the change as an upgrade to our current set up.
Please feel free to contact me if you have any questions in regards to my evaluation.
Sarah from South Shore Health & Racquet Club
- has the capability of doing everything we need it to
- online seminars are easy to follow when trying out a new section
- customer support and managers are easy to work with
- does not work on apple products
- crashes pretty often when more than 5 computers are being used in our one facility
- has been pretty slow sense we moved to the cloud
Paul from No Excuse Workout
I have used CSI for 20 years now, I have seen it advance so far and do things we never thought possible. I guess my only complaint is a few features could use some streamlining, such as at checking if some wants to make a payment to have a quick payment button and see what amount is currently due. , Another help would be the check in list on the right should be able to click on the member and pull them back up to see the account. I understand there are many lines of code that have to be addressed for some of these issues but in the end it would help us in the club. Over all I am very satisfied with the choice to use this club software.
Mario from Mountainside Fitness
Great product, great solutions and a responsive team! I would urge anyone looking to consolidate their business strategy to try CSI as their platform. Above all, someone is always available to help! I truly appreciate what they do and what they provide for our organization.